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© 2014 Forrester Research, Inc. Reproduction Prohibited 2
Forrester’s TM Agile Journey
Amy Pritchard, Director, Projects & Processes, TM
April 03, 2014
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Agenda
› Issues before Agile
› Implementation Complicators
› Complicator Mitigation Tools
› Results
› RTC for non-IT
› Where to from here?
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Pre-Agile Issues
› Disempowered team
› Task Focus
› Low velocity
› Low business trust
› Lack of clear prioritization
› Chaotic
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Why Agile?
› “Waterfall is too slow for today's business
challenges, and Agile speeds time-to-market…
› Agile yields better-quality results…
› Agile enables early detection of issues and
midcourse corrections…
› Agile improves IT alignment with business goals
and customer satisfaction.”
Lo Guidice, D, Murphy, P, West, D, Anderson, A, 08 February 2012, Justify Agile With Shorter, Faster Development,
Forrester Research, Inc.
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Traditional Software Development Flows Are Ponderously Large, Rigid, And Slow
April 2012 “Determine If You're Agile And Lean Enough”
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Agile Adoption Continues To Rise
July 2011 “Water-Scrum-Fall Is The Reality Of Agile For Most Organizations Today”
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Lean And Agile Change Software Development Processes For The Better
April 2012 “Determine If You're Agile And Lean Enough”
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Agile @ Forrester
› Prioritization
1. RTC Project Portfolio Management
2. Working Groups
› Iteration 0 Activities
1. Iteration 0 Definition
2. Agile Roles
3. North Star creation
4. Story creation
5. Story points voting
6. Story ranking
› Iteration Kickoff
1. Iteration Definition
2. Story selection
3. Acceptance test criteria creation
4. Story/task decomposition
› Construction
1. Standups
2. Taskboard
3. Work item lifecycle
4. Story lifecycle
5. Backlog grooming
6. Continuous Integration
7. Continuous Deployment
› Iteration End
1. Demo
2. Definition of Done
3. Retrospective
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Prioritization
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Prioritization
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Construction
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Required Fields
› Summary
› Severity (Minor, Normal, Major, Critical, Blocker)
› Found in
› Filed against (component)
› Planned For
› Priority (10 low – 1 high)
› Description
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Task Life Cycle
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Story Life Cycle
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Story Life Cycle
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Testing Funnel
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All Testing Activities Are Progressive, Iterative, And Fully Integrated With Development
January 2013 “Consistent Performance In Agile Teams Must Include Testing”
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“The Wall”
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Standup
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Implementation Complicators
› Maintenance & project teams co-mingled
› Non-dedicated
› Global (CA, DC, Philippines)
› Small & overstretched
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Complicator Mitigation Tools
› Google drive
• Story Points
• Retrospectives
› CloudOne
› RTC Structures/Tools
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Story Points Methods
Method 1: Post Its
1. Requires movement
(good in long meetings)
2. Eliminates “waiting for
votes”
3. Disenfranchises remote
participants
Method 2: Google XLS
1. Allows remote
participants to partake
2. Allows participants
access to distractions
such as Gmail
3. Allows participants to
wait to see ‘experts’ vote
before voting
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Google Story Points
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Google Retrospectives
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Cloud One
› Hosts, maintains, and upgrades RTC
› Always up
› Prompt support
› Best of all, I never have to think about it
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Story Ranking Methods
Method 1: Post Its
1. Requires movement (good in long meetings)
2. Good for users who aren’t familiar with RTC
3. Requires an extra task to enter rankings into RTC
4. Disenfranchises remote participants
Method 2: RTC
1. Eliminates an extra
tasks as activity takes
place in RTC
2. Allows remote
participants to partake
3. Requires less work
when stories go through
multiple rankings
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RTC Ranking
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RTC – Product Dashboards
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RTC – Working Groups
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Work Item Types
NB: the colors above are indicative of the post-it colors used on the Agile taskboard
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RTC Templates
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RTC Templates
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Results
› Increased velocity
› Increased capacity
› Decreased customer dissatisfaction
› Increased customer participation
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Iteration Plan - Ranked
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Iteration Plan - Hierarchy
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Velocity
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RTC for non-IT
› Learn2 Module
› Personal Dashboard Template
› Lunch & Learns
› 1:1 meetings
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Personal Dashboard Template
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Where to from here?
› Agile Coaching
› Better Stories
› Automated Testing
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Thank you
Amy Pritchard
Join the Community
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