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Using Wayne Portal
Wayne Portal Training
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Accessing Wayne Portal
https://portal.wayne.com
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Accessing Wayne Portal – https://portal.wayne.comhttp://www.wayne.comClick “Support” link
NA Channel Partners sectionClick “Wayne Portal” link
Or, from any browser:
https://portal.wayne.com
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Accessing Wayne Portal – https://portal.wayne.com
Sign in using new User Name and Password
Forgot User Name or Password?Click link to retrieve
Did not pre-register?Click link to get User Name and Password
User who pre-registered for Wayne Portal by December 11 deadline:User name and password provided in email from [email protected]
Enter Portal user name and password here
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Navigating Wayne Portal
https://portal.wayne.com
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Navigating Wayne Portal
Portal Modules(modules may vary depending on access level of individual account)
• Dashboard• Distributor Tools• Library• Order Products• Service Tools
Click on each module to access content
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Navigating Wayne Portal – Dashboard
DASHBOARD MODULE
Dashboard allows users to view their favorite sections at a single glace when they first enter Wayne Portal
Users are able to pin certain content to their dashboard by clicking the “Add to Dashboard” icon found within Wayne Portal
Wayne Portal Dashboard is pre-populated with Recent News and Service Memos
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Navigating Wayne Portal – Distributor Tools
DISTRIBUTOR TOOLS MODULE
Includes the following tabs:• Collateral & Sales Tools• Parts Management• uLODmedia (coming soon)• Manage Invoices• Contractor Services
uLODmedia
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Navigating Wayne Portal – Distributor Tools
Collateral & Sales Tools
Allows users to order Wayne collateral materials
This section is a link to the existing WayneDistributor.com website used to order marketing materials such as printed brochures
For users WITH an existing WayneDistirbutor.com account:1. Enter email address2. Enter password3. Check the “I am a returning user”
button4. Click Continue
For users WITHOUT an existing WayneDistirbutor.com account:1. Enter your email address2. Create a password3. Check the “I am a new user”
button4. Click continue
uLODmedia
Do not enter Portal user name or password hereUsers must enter WayneDistributor.com user name and password
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Navigating Wayne Portal – Distributor Tools
Collateral & Sales Tools
This section is a link to the existing WayneDistributor.com website used to order collateral and printed materials
Once logged in with a valid account, users are able to place order for printed brochures and other marketing materials
uLODmedia
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Navigating Wayne Portal – Distributor Tools
Parts Management
Allows users to run queries including:• Replacement Item Lookup• RMA Tracking• Part Warranty Tracking
These queries are the same as were previously available in Waynesby
This tab is accessible only to those with active Oracle accounts
uLODmedia
NOT ALL USERS WILL HAVE ACCESS TO THIS SECTION
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Navigating Wayne Portal – Distributor Tools
uLODmedia uLODmedia
Allows users to register for a uLODmedia account
NOT YET AVAILABLE, BUT COMING SOON
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Navigating Wayne Portal – Distributor Tools
Manage Invoices
Allows users to view current account information as well as pay invoices
This is the same tool that was available through the “Manage Your Account” link on Waynesby
This tool is accessible to those users who used the “Manage Your Account” feature in Waynesby
uLODmedia
Do not enter Portal user name or password hereEnter the same user name and password used when accessing “Manage Your Account” on Waynesby
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Navigating Wayne Portal – Distributor Tools
Contractor Services
Allows users access to service reports and payment status
This is the same tool as was available through the “Contractor Services” link on Waynesby
This tool is accessible to those users who used the “Contractor Services” feature in Waynesby
uLODmedia
Do not enter Portal user name or password hereEnter the same user name and password used when accessing “Contractor Services” on Waynesby
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Navigating Wayne Portal – Library
LIBRARY MODULE
Includes the following tabs:
• Documents• Recent News• Service Memos
The following can be found in the Documents section:1. Graphic spec sheets2. Software downloads previously
found on ASONet3. Installation manuals4. Other Wayne documents
Brochures are located on www.Wayne.com
This is where graphic spec sheets and software downloads are located
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Navigating Wayne Portal – Library
Documents tab contains thousands of files previously available on Waynesby and ASONet
This includes:1. Installation manuals2. Product photos3. Graphic specification sheets4. Software downloads5. Much more
While Waynesby and ASONet were based on a folder structure, Wayne Portal relies on search, much like Google
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Navigating Wayne Portal – Library
To search for a document in Wayne Portal Library, simply type a search term into the search box
Library content is organized by content type, product type, product name, dispenser configuration, brand, etc.
A general search, such as “Ovation” will deliver 1,500+ results
More targeted searches such as “Ovation graphic Shell B12/3” will deliver a targeted response
Library is SEARCH based
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Navigating Wayne Portal – Library
Search of “Ovation” returns numerous results
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Navigating Wayne Portal – Library
Search of “Ovation graphic shell b12/3” returns a very targeted result
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Navigating Wayne Portal – Library
Once specific file is located, click the Download icon
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Content Type
ASONet content Reference Guide
Calibration Report Release Notes
Communication Retrofit Kit
Comparison RMA
Contact Info Sales Tools
Dimension Scope of Work
Disclaimer Service Kit Manual
Dispatch Notifications Service Manual
Features Service Memo
Footprint Service Report
Graphic Specifications Site Survey
Installation Manual Software Upgrade
Instructions Start Up Manual
License Start Up Report
Maintenance Manual Supported Devices
Model Designation Chart Technical Data Sheet
Operation Manual Technical Reference
Parts Manual Technical Training
Policy Testing
Procedure Training Manual
Product Photo Upgrade
Programming Manual User Guide
Examples of terms that can be used in Library search
Navigating Wayne Portal – Library
Product Features
2PM Meter Card Reader Heater Fan Loyalty TED Box
4000 Series Cash Acceptor Hose Mast Power Conditioner Totalizer
67 Box CAT Hose Retractor Preset UDB
ADA Contactless HyperPIB Price Sign Unit price display
ADA CAT Keypad DEF module iDPOS Printer Vapor Recovery
Additive Blending Dispenser Secure Access iGEM Pulser VGA display
Alphanumeric Dual CAT iMeter Push-to-Start Vistacard
Apple Pay Dual Computer Inlet Check Valve qVGA Display Vistapay
ATG Dual Unit Price Display iSense Remote Key Injection Warranty
AutoGas Duplex II iX CAT Sales volume Wayne Connect
Back Office ECB Board iX Fleet SAM Box Wayne Plus
Bezel Lock Electronic Head iX Media Security Wayne SCAN
Bezel Secure Access External Filter iX Pay Service Coding Wayne TAP
Bill Acceptor Forecourt Controller iX Technology Sonic WALL Wayne Vac
BlackPipe Fujitsu Keypad SurePOS WayneTRAC
Call Button Healy VAC Lift-to-Start TDS Box Xflo Meter
Product Type
Advanced Technology
Aftermarket Service
CNG Dispensers
Components
Fleet Fuel Dispensers
Marketing Materials
Retail Fuel Dispenser
Retail Gas Station Systems
Security
uLODmedia
Product Names
1/Vista CVN Global Star Reliance
140 Series D2400 Harmony Schlumberger
160 Series D8000 Helix Select
2/Vista DD Series HS1/Vista Tokheim
3/G DEF HS3/Vista Vantage
3/Vista DL Series HS4/Vista Vista
4/Vista DS Series inOvationTV Vista CNG
700 Series Fusion Nucleus Wayne 1000
Centurion Series Gateway Ovation Wayne Connect
Century Genuine Parts Ovation2 Wayne PIB
Cloud Solutions Global Century Premier B Wayne Plus
CNG Global Ovation Premier C
Terms listed on this page are examples and may not be a complete listNOTE: misspellings will result in incorrect or incomplete search results
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Navigating Wayne Portal – Library
Recent News tab contains communications from Wayne Fueling Systems
This is the same content that was previously located in the Wayne North American Announcements section of Waynesby, including content from Wayne’s weekly distributor communication email
The Recent News tab includes a search bar
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Navigating Wayne Portal – Library
Service Memos tab contains all service memos previously located on Waynesby as well as ASONet
The Service Memos tab includes a search bar
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Navigating Wayne Portal – Order Product
ORDER PRODUCT MODULE
Includes the following tabs:
1. Retail Dispensers2. Fleet Dispensers3. Retail Systems4. Upgrade Kits5. Media6. Service Parts7. Order Parts Online
Order Parts Online
NOT ALL USERS WILL HAVE ACCESS TO THIS SECTION
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Navigating Wayne Portal – Order Product
To download a product order form, select the appropriate tab
Click on the Order Form name on the right side of the screen
The Order Form will download
Order Parts Online
NOT ALL USERS WILL HAVE ACCESS TO THIS SECTION
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Navigating Wayne Portal – Order Product
Order Parts Online
Order Parts Online
Allows users to:1. Order Genuine Parts2. Check status of parts orders3. Check status of dispenser orders
This is the same tool available through the “Order Genuine Parts Online” link on Waynesby
Enter iStore user name and password
NOT ALL USERS WILL HAVE ACCESS TO THIS SECTIONNOT ALL USERS HAVE A iSTORE USER NAME
Do not enter Portal user name or password hereEnter the same user name and password used when accessing Wayne iStore
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Navigating Wayne Portal – Service Tools
SERVICE TOOLS MODULE
Includes the following tabs:
Start-Up ReportService Forms
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Navigating Wayne Portal – Service Tools
Core to provide info on what should happen here
Start-Up Reports allows users to submit Site Start-Up Registration forms (previously in Support Central)
The new form will allow users to submit site information and equipment serial numbers in one step
This form must be submitted immediately equipment commissioning at a site
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Navigating Wayne Portal – Service Tools
Service Forms is a connection to Wayne’s new Services SharePoint Page which contains onboarding and request forms, such as EM1, Site Account Site Account Registration, and Xflo™ Meter Follow Up
Clink link to access Services SharePoint Page
NOTE: once connected to Services SharePoint Page, users are required to re-enter their Portal User Name and Password
This link is for Distributors and ASOs only
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Navigating Wayne Portal – Service Tools
Access point for Wayne’s new Services SharePoint Page
Sign in with Wayne Portal User Name and Password
Enter your Portal user name and password here
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Navigating Wayne Portal – Service Tools
Service Forms is a connection to Wayne’s new Services SharePoint Page which contains onboarding and request forms, such as EM1, Site Account Site Account Registration, and Xflo™ Meter Follow Up
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FAQs
I’ve lost my user name and / or password – what do I do?1. https://portal.wayne.com2. Click the “Forgot user name or
password?” link – this will open an email
3. Be sure to include your name and company in the email
4. You will receive an email from [email protected]
I pre-registered for a Portal account but didn’t receive anythingAll users who pre-registered with a valid email address by the December 11th deadline had accounts created in advance of Wayne Portal launchLogin credentials were sent too all pre-registered users on January 19 from [email protected] who did not receive this email should check their spam folder
I didn’t pre-register for a Wayne Portal account by the December 11th deadline – what should I do?1. https://portal.wayne.com2. Click the “New User” button3. Fill in form and hit submit4. Failure to provide accurate
information will delay registration5. Portal user names and
passwords will be provided in an email from [email protected]
6. This process may take up to 24 hours
Can I change my password?No, not at this time
I can’t find graphic specification sheets – where are they?Graphic specification sheets, along with all other Waynesby and ASONet content can be found in Portal Library; all content is keyword searchable
I can’t find software downloads –where are they?Software downloads previously found on ASONet, along with all other Waynesby and ASONet content can be found in Portal Library; all content is keyword searchable
A co-worker does not have a Portal account but needs access – should I share my login credentials?No, your username and password are unique to you and should not be shared; if a co-worker needs an account they can register at https://portal.wayne.com by clicking the New User button
Where can I find brochures?Sales brochures and public documents and as such, are not located on Portal; brochures can be found on www.wayne.com
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Questions?
Email [email protected]
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