Download - Warranty Management Tips to become the Best in-class service organizations

Transcript
Page 1: Warranty Management Tips to become the Best in-class service organizations

ARE YOU AMONG THE BEST-IN-CLASS SERVICE ORGANIZATIONS..?

Page 2: Warranty Management Tips to become the Best in-class service organizations

WHAT IS THE BENCHMARK FOR BEST-IN-CLASS SERVICE ORGANIZATIONS..?

Page 3: Warranty Management Tips to become the Best in-class service organizations

HOW AND WHY BEST-IN-CLASS ORGANIZATIONS LEADING THE INDUSTRY?

Page 4: Warranty Management Tips to become the Best in-class service organizations

DO YOU KNOW....?

Page 5: Warranty Management Tips to become the Best in-class service organizations

WHAT ARE THE BEST PRACTICES OF THE BEST-IN-CLASS-ORGANIZATIONS...?

Page 6: Warranty Management Tips to become the Best in-class service organizations

BEST-IN-CLASS ORGANIZATIONS

Have an end-to-end work flow process in place to handle Warranty claims

Conduct regular, Systematic measurement of claim rates

have a centralized data warehouse for warranty related data/information

Page 7: Warranty Management Tips to become the Best in-class service organizations

HOW TO ACHIEVE BEST-IN-CLASS PERFORMANCE..?

Integrating the service organizations more closely with manufacturing

Implementing additional claim review processes to curb fraudulent claims

Page 8: Warranty Management Tips to become the Best in-class service organizations

DOWNLOAD OUR ABERDEEN WARRANTY BENCHMARK

RESEARCH REPORT

ACCESS THIS REPORT FOR FREE - A $399 VALUE!

To know more about how to achieve best-in-class performance for your service industry

At http://www.4cs.com/aberdeendownload.htm

Or Email at sales @4cs.com

Page 9: Warranty Management Tips to become the Best in-class service organizations

THE KEY FACTS FROM THE REPORT SHOW THAT BEST-IN-CLASS ORGANIZATIONS ARE:

Realizing 19% decrease in year-over-year warranty related repair/return costs

Generating more than 30% of service's revenues from sale of extended warranties

62% more likely to have an end-to-end work flow process to handle warranty claims

48% more likely to conduct regular systematic measurement of claim rates

47% more likely to have a centralized data warehouse for warranty related data

And more…..