VDI for Clinical Researchers
TEAM 2Mimoza Dimodugno
Ian GoodsellRobert McPherson
Mathew OlsenJesse Rivera
12/15/2012
Agenda• Business Objectives
o Gloco Research Processo Architectural Approacho Cost / Benefits
• System Functionalityo Deployment Platformo Software Layeringo Solution Development
• Solution Deploymento User Enablemento Success Metrics
• Demonstrationso End User Experienceo IT Usability 2
Business Objectives• Secure protected health information (PHI) and personally identifiable information
(PII)
• Increase security of strategically sensitive information
• Reduce costs associated with managing and maintaining the desktop environment
• Increase researcher and support staff productivity
Stakeholder Name Organization
Project Customer Research analysis department Gloco - research department
Project Sponsor CIO of the Gloco company in cooperation Gloco
Project Manager ICT Gloco
3
Architectural Approach
• Gloco Researchers have individual needs from Enterprise ICT
• To work effectively, researchers need:o High-speed access to company databaseso Standard analytical software packageso Ability to install custom software
• These needs are in opposition to the needs of the enterpriseo Securing clinical data is of paramount importanceo ICT feels it should govern what software is installed on
corporate systems 5
System Functionality
• Secure Clinical Data in Corporate Databases
• Researchers Can Customize Systems
• Simplify Provisioning and Maintenance of
Researcher Systems
• Elastic Provisioning of Researcher Systems
• More Efficient Remote Access
6
Costs / Benefits
Costs• Startup Costs: $544,520• Recurring Annual Costs: $177,752
Benefits• Secure Sensitive Data• Annual Cost Savings: $227,755
o Operational Cost Savings Image Management Application Delivery Desktop Support
o Energy Savings7
Solution DevelopmentProject BoundariesIn scope
• Complete physical infrastructure of phase one
• Provide virtual desktops for the researchers
• Deploy 100 thin clients for the researchers
• Define researchers roles and privileges
Out of scope
• Managing any development of software outside VDI
• Desktop refresh cycles
10
User EnablementExperience for researchers in virtual desktop environment will be
similar to the current desktop experience
Virtual desktops implementation stages: • Pilot with Ten Researchers
o Generate user excitement for the new systemo Build up support & department knowledge about how virtual
desktops will work
• Acceptance Testingo Identify any missing functionality
• Final Deployment o Trainingo Surveys
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Success MetricsGoal Measuring Success Adjustments
Data SecurityPrevent accidental loss of PHI, PII, and strategically sensitive data
PHI, PII and strategically sensitive data remains in the corporate data center
-Review security policy-Lock down systems-Escalate violation to appropriate parties
Cost ReductionAnnual reduction in the cost of provisioning and managing researcher systems ~ $175K
Compare costs of managing systems
Monitor the number of incident support tickets
Identify increases & conduct root cause analysis
ProductivityReduce provisioning time by 40%
75% reduction of downtime during desktop support
Compare the time to close service desk tickets for system updates, maintenance and onboarding of physical desktop to virtual desktops
Conduct root cause analysis to identify inefficiencies
SatisfactionNo more than a single point variance on a seven point scale, between user satisfaction from traditional system to VDI system.
Survey will be given and evaluated to determine employee satisfaction
Modify configurations based on surveys
13
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