HOW TO BUILD A CONTACT CENTERFOR FUN
(AND PROFIT)With Twilio Task Router
And AWS Lambda
HOW DO I BUILD A SOLUTION WHICH...
> Allows customers to get in touch using any method> Keeps agents busy, yet responsive
> Can be built quickly> is reliable
> Scales
CLOUD SERVICES GALORE!> Twilio Task Router
> AWS Lambda> AWS API Gateway
> Twilio Client> Twilio Voice / Messaging
> Auth0> Postmark
CREATING A TASK FROM SMS
CREATING A TASK FROM E-MAIL
HANDLING TASKS IN THE FRONTENDUSING TASKROUTER.JS
HANDLING INCOMING CALLS
REPLY TO AN SMS OR E-MAIL
CALLBACK FROM AN SMS
FINDINGS
> Config is code> I'm in a love / hate relationship with API Gateway
> Crazy Scalable> Prioritize Tasks
CODE
Backend - https://github.com/droberts84/universal-contact-center-beFrontend - https://github.com/droberts84/universal-contact-center-
fe
CONTACT INFO@[email protected]
www.drob.net
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