Transforming the Business of Government Through Shared Services
JOHN SINDELAR Deputy Associate AdministratorUnited States General Services Administration
North American Day 2005
• GovBenefits.gov (DOL)
• Recreation One-Stop (DOI)
• IRS Free File (TREAS)
• E-Loans (DOED)
• USA Services (GSA)
• Geospatial One-Stop (DOI)
• Disaster Management (FEMA)
• SAFECOM (DHS)
• E-Vital (SSA)
• Grants.gov (HHS)
• E-Rulemaking (EPA)• Expanding Electronic Tax Products
for Businesses (TREAS)• International Trade Process
Streamlining (DOC)• Consolidated Health Informatics
(HHS)• Federal Asset Sales (GSA)• Business Gateway (SBA)
• Federal Enterprise Architecture• E-Authentication (GSA)
• E-Training (OPM)• Recruitment One-Stop (OPM)• Enterprise HR Integration (OPM)• E-Clearance (OPM)• E-Payroll (OPM)• E-Travel (GSA)• Int. Acquisition Environment (GSA)• E-Records Management (NARA)
Foundational E-Gov Implementations
Presidential Priority E-Government Initiatives
Direction:
• Increasing Adoption & Utilization
• Maximizing Operational Capabilities
• Increasing Interoperability through standards
• Shutting down duplicative systems
Business Reference Model (BRM)• Lines of Business• Agencies, Customers, Partners
Service Component Reference Model (SRM)• Capabilities and Functionality• Services and Access Channels
Technical Reference Model (TRM)• IT Services• Standards
Data Reference Model (DRM)• Business-focused data standardization • Cross-Agency Information exchanges
Bu
sin
ess-D
riven
Ap
pro
ach
Performance Reference Model (PRM)
• Government-wide Performance Measures & Outcomes• Line of Business-Specific Performance Measures & Outcomes
Federal Enterprise Architecture (FEA)
The Common Language for IT Investments
Com
pon
en
t-Based
Arc
hite
ctu
re
FEA Discovery: Redundant Development, Modernization and
Enhancement Investments
$0
$200
$400
$600
$800
$1,000
(In millions)
FY 2004 $215 $120 $910
FY 2005 $176 $146 $878
Human Resources
GrantsFinancial
Management
Source: FY04 Results from analysis using the Business Reference Model Numbering Scheme
Shared Services EnvironmentWhy? To What End?
Common Solutions for Common Business Processes – Federal Lines of Business (LOB) Initiative:
– Program-specific decision-making to Enterprise level
– Leverage commonalities in IT hosting, services and business processes operating in multiple agencies
– Interface with E-Gov Common Solutions.– Yield long-term cost savings and benefits through
reduction of redundant investments and the establishment of a shared service environment
– Resource constrained environment– Align resources with core agency mission– Improve service delivery and increase operational
efficiencies
Lines Of Business InitiativesWhere Are We?
Lines of Business & Status:
• Financial Management – Centers of Excellence – tentatively approved; due diligence validation; solicitations in 05.
• Human Resources Management– Same as above
• Grants Management – 06 implementation of common solution
• Case Management – litigation common solution implemented 06
• Federal Health Architecture – target architecture in 05
• IT Security – recommendations in the Fall 05
• Information Sharing – planning stage
Business Model for the Shared Services LOB Initiatives
Mar 2004 Apr 2004 May 2004 Jun 2004 Jul 2004 Aug 2004 Sep 2004
Kick Off Meeting3/18/04
Final Solution & Architecture
8/2/04
Draft Solution & Architecture
6/30/04
RFI Distributed
4/15/04
Develop Common Solution & Target Architecture
Define/ Plan LoB
Monitor and Communicate LoB Progress/Status
RFI Responses Received5/17/04
LoB Vision & Plan Completed
3/25/04
Develop Business Case
Draft Joint Business
Case8/2/04
Final Joint Business
CaseEarly Sept. ‘04
Develop RFI
Multi-Agency Executive Steering Committee
E-PayrollE-PayrollE-TravelE-Travel
Grants.govGrants.govIAEIAE
Center of Excellence(Public, Private, or Joint)
General Ledger
Mgt.FundsMgt.
PaymentMgt.
ReceiptMgt.
CostMgt.
Reporting PaymentMgt.
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AGENCYAGENCY
Public or Private Service Providers
General Ledger
Mgt.
General Ledger
Mgt.
CostMgt.
CostMgt.
ReportingReporting
FM LOB PMO
Multi-Agency Executive Steering
Committee
E-RecordsE-Records
Non-Core Functionality
Non-Core Functionality
Non-Core Functionality
Non-Core Functionality
Center of Excellence
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AGENCYAGENCY
Multi-Agency Executive Steering Committee
E-PayrollE-PayrollE-TravelE-Travel
Grants.govGrants.govIAEIAE
Center of Excellence(Public, Private, or Joint)
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Reporting
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AGENCYAGENCY
Public or Private Service Providers
General Ledger
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Mgt.
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ReportingReporting
FM LOB PMO
Multi-Agency Executive Steering
Committee
E-RecordsE-Records
Non-Core Functionality
Non-Core Functionality
Non-Core Functionality
Non-Core Functionality
Center of Excellence
General Ledger
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AGENCYAGENCY
FM LoB Shared Service Delivery Model
Note: number of COEs, and agencies per COE, is notionally represented.
BusinessProcessing (blue)
IT Hosting (orange)
LOB Implementation Issues
1. Change Management
2. Governance
3. Metrics/SLAs
4. Commercial Sector Participation
5. Acquisition Strategies
6. Financing
Ingredients for Success in a Shared Services Environment
• Right Business Case – Technology opportunities driving benefits from economies of scale; value proposition eliminating redundant investments
• Sustained Top-Down Leadership and transparent decision-making
• Management Team to drive effective stakeholder participation, project management skills, early wins
• Prioritization of competing resources to facilitate developmental effort
For more information …
John Sindelar
Deputy Associate Administrator
Office of Governmentwide Policy
General Services Administration (GSA)
• (202) 501-8880
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