Training StaffTraining Staff

Office ManagementOffice Management

Phase TrainingPhase Training

Can be modified for each position in the Can be modified for each position in the hospital. hospital.

Consists of phases to be completed by a set Consists of phases to be completed by a set time or date.time or date.

Overview will be for a veterinary Overview will be for a veterinary technician/assistant.technician/assistant.

Make sure to have specific person assigned to Make sure to have specific person assigned to training, and potentially have sign off sheets to training, and potentially have sign off sheets to demonstrate particular tasks have been taught. demonstrate particular tasks have been taught.

Do not overwhelm the new employee or expect Do not overwhelm the new employee or expect overnight results. overnight results.

Phase 1 – Week 1Phase 1 – Week 1

Meet all staff members.Meet all staff members. Have appropriate employee forms Have appropriate employee forms

completed and turned in.completed and turned in. Know location of schedule, bulletin Know location of schedule, bulletin

or posting area.or posting area. Know how and take responsibility Know how and take responsibility

for clocking in and out.for clocking in and out. Know emergency numbers and Know emergency numbers and

where fire extinguishers are located.where fire extinguishers are located.

Phase 1 ContinuedPhase 1 Continued

Have a basic knowledge of where Have a basic knowledge of where things are located.things are located.

Clean smocks and laundry room.Clean smocks and laundry room. Know where to place personal items Know where to place personal items

while at work.while at work. Understand and adhere to client Understand and adhere to client

confidentiality, doctor confidentiality confidentiality, doctor confidentiality and personal information.and personal information.

Know how to clean kennels and basic Know how to clean kennels and basic hospital housekeeping. hospital housekeeping.

Phase 1 ContinuedPhase 1 Continued

Know where cleaning supplies are Know where cleaning supplies are located.located.

Safely greet and handle pets.Safely greet and handle pets. Know opening and closing Know opening and closing

procedures.procedures. Know what is expected and where to Know what is expected and where to

locate job checklists and manuals.locate job checklists and manuals. Read employee handbook.Read employee handbook.

Phase 2- Weeks 2-4Phase 2- Weeks 2-4 Know how to answer phone properly and Know how to answer phone properly and

correctly redirect the call.correctly redirect the call. Know how to greet clients and pets.Know how to greet clients and pets. Weigh in proceduresWeigh in procedures Correct record keeping and filing Correct record keeping and filing

proceduresprocedures Help to prepare for the next day.Help to prepare for the next day. Correctly fill out cage cardsCorrectly fill out cage cards Know how to interpret cage cards.Know how to interpret cage cards. Learn the procedure for disposing of Learn the procedure for disposing of

waste an sharp objects.waste an sharp objects.

Phase 2- ContinuedPhase 2- Continued

Know location of vaccines and how to Know location of vaccines and how to prepareprepare

Correctly restrain animals.Correctly restrain animals. Know how to apply muzzles.Know how to apply muzzles. Know how to remove frightened, anxious Know how to remove frightened, anxious

or injured animal from the cage.or injured animal from the cage. Obtain and record TPR’s.Obtain and record TPR’s. Learn to prepare sample for in house or Learn to prepare sample for in house or

reference lab testing.reference lab testing.

Phase 2- ContinuedPhase 2- Continued Learn proper use and care of clippers and Learn proper use and care of clippers and

blades.blades. Learn the proper procedure for counting and Learn the proper procedure for counting and

labeling prescriptions.labeling prescriptions. Learn the proper requirements fro handling and Learn the proper requirements fro handling and

record keeping of controlled drugs.record keeping of controlled drugs. Learn to properly check in shipmentsLearn to properly check in shipments Basic knowledge of inventory and how to restockBasic knowledge of inventory and how to restock Learn procedures for taking care of boardersLearn procedures for taking care of boarders Receive keys to clinic.Receive keys to clinic.

Phase 3- Weeks 4-6Phase 3- Weeks 4-6 Learn more about answering phones, answer basic Learn more about answering phones, answer basic

questions properly and be able to take good questions properly and be able to take good messages and relay fewer, more urgent messages to messages and relay fewer, more urgent messages to doctors.doctors.

Learn how to develop, file and maintenance of x-rays.Learn how to develop, file and maintenance of x-rays. Learn how to properly create and clean surgical Learn how to properly create and clean surgical

packs including identification of instruments and packs including identification of instruments and sterilization procedures.sterilization procedures.

Learn how to properly restrain an animal for IV Learn how to properly restrain an animal for IV injectionsinjections

Know basic forms of payment and payment plans Know basic forms of payment and payment plans afforded by the clinic.afforded by the clinic.

Learn basic anesthetic machine maintenance.Learn basic anesthetic machine maintenance. Learn how to run Heartworm and Combo TestsLearn how to run Heartworm and Combo Tests Learn how to trim nails. Learn how to trim nails.

Phase 4- Weeks 7-10Phase 4- Weeks 7-10

Spin blood and urine samples and correct Spin blood and urine samples and correct procedures for running machines.procedures for running machines.

Learn how to set up for all types of Learn how to set up for all types of procedures and prepare patients for procedures and prepare patients for surgery.surgery.

Properly set up for catheters and fluids.Properly set up for catheters and fluids. Learn how to monitor patients on IV Learn how to monitor patients on IV

fluids and/or meds.fluids and/or meds. Flush catheters and change bags.Flush catheters and change bags.

Phase 4- ContinuedPhase 4- Continued

Learn how to set up for dentals.Learn how to set up for dentals. Learn how to safely and correctly take x-Learn how to safely and correctly take x-

rays.rays. Identify and locate commonly used Identify and locate commonly used

medications.medications. Learn hospitals recommendations fro Learn hospitals recommendations fro

clients regarding parasite prevention, clients regarding parasite prevention, heartworm products, other protocols, etc.heartworm products, other protocols, etc.

Provide feedback to supervisors about Provide feedback to supervisors about process of orientations.process of orientations.

Phase 5- 11 weeks to Phase 5- 11 weeks to EternityEternity

Learn location of emergency drugs.Learn location of emergency drugs. Learn proper administration of emergency Learn proper administration of emergency

drugs.drugs. Begin performing DentalsBegin performing Dentals Administer injections.Administer injections. Run bloodwork independently.Run bloodwork independently. Intubate patients.Intubate patients. Monitor anesthesia.Monitor anesthesia. Take x-rays independently.Take x-rays independently. Perform grief counselingPerform grief counseling

Tools Available in Tools Available in Veterinary HospitalsVeterinary Hospitals

ACT series helps with training.ACT series helps with training. EVetU also offers some online resources.EVetU also offers some online resources. May receive training from representatives May receive training from representatives

for machines and/or drugs.for machines and/or drugs. Never stop learning, Never stop training. Never stop learning, Never stop training. http://www.youtube.com/watch?http://www.youtube.com/watch?

v=Pbdv8D9uYW0&feature=relatedv=Pbdv8D9uYW0&feature=related