Download - Training directory 2017 - EMA Dire… · process challenge or an interpersonal conundrum. Defining problems, exploring options and making and professional success. This workshop will

Training directory 2017

Employee & Personal Development

https://www.ema.co.nz/services/education/Pages/Short-Courses-Personal-Development.aspx

For up-to-date information and course dates please visit www.ema.co.nz/events

Phone: 0800 300 362 (NZ) 1800 300 362 (AU)Email: [email protected]

For more detailed information about EMA Learning, NZQA Assessments etc. please see the ‘General Info’ booklet.

Our workshops are specifically designed to boost self-confidence and maximise your potential or the potential of a team member.

A crucial part of building better businesses is by investing in the personal development of yourself and your team.

EMPLOYEE & PERSONAL DEVELOPMENT

4EMPLOYEE & PERSONAL DEVELOPMENT

CONTENTS

Assertiveness skills

Creativity and problem solving

Emotional intelligence

Mental resilience

Personal effectiveness

Workplace literacy awareness (seminar)

GENERALTime Management - an introduction (webinar)

Time management

TIME MANAGEMENT

Conflict resolution

Negotiation skills

COMMUNICATION

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COURSE OVERVIEWIf you want to boost your effectiveness, you’ll need to assert yourself. But it isn’t always easy to get yourself noticed, particularly when you’re working in a team.

Improving your assertiveness skills will not only benefit you, it will also benefit your team and organisation.

At this workshop you’ll learn about your current level ofassertiveness and be given the tools necessary to put a more effective assertiveness model into practice.

ASSERTIVENESS SKILLS

GET YOURSELF NOTICED

AFTERWARDS, YOU’LL BE ABLE TO...• Identify assertive options.

• Implement assertive communications and behaviours.

• Work with the fear factor and overcome it.

• Use a cognitive model to drive assertive behaviours.

• Give positive feedback to others.

• Cope with negative and critical feedback from others.

• Say “no”!

• Know your rights.

UNIT STANDARDS1299 Version 7 | Level 2 | 4 CreditsBe assertive in a range of specified situations.

TOPICS INCLUDESo that you can take a bigger role in your organisation, this workshop covers a range of topics from dealing with feedback to learning how to network:• What is my assertiveness level?

• The assertive avenues available - ‘the triple carriageway’.

• Applying a cognitive model to assertiveness and building self-esteem.

• The six micro skills of advanced listening and scripts for listening.

• Body confidence and personal behaviours.

• Cultural matters and their impact on building assertive behaviours.

• Models for new connections, network building and attending functions.

• Stress management.

• Giving and receiving feedback and saying “no”.

RELEVANT TO YOU?If you want to improve your effectiveness at work by being more assertive with others, this workshop is for you.


FACILITATORHaddo D’Audney

VALUEOne day: 9.00am - 4.00pm

PRICINGEARLY BIRD: EMA Member*$640.00 +GST ($736.00)

EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)

GROUP BOOKING OFFER:Book additional team members and save. Details in ‘General Info’ booklet.* Early Bird applies to registrations received 1 month prior to course.

MORE INFORMATIONFor dates and to register:

Visit: www.ema.co.nz/events Phone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: [email protected]

COURSE OVERVIEWConflict is inevitable. Whilst you can’t get rid of it entirely, it is possible to learn different ways of dealing with conflict. This course takes a practical approach to handling disputes. It is designed to give you more techniques to manage or even prevent conflict situations.

By getting the confidence to deal with conflict, and avoiding the use of outdated and combative models, you’ll achieve more in your professional and personal life.

CONFLICT RESOLUTION

GET THE CONFIDENCE TO DEAL WITH CONFLICT

AFTERWARDS, YOU’LL BE ABLE TO...• Show a better understanding of

conflict root causes.

• Understand your own psychology in conflict situations.

• Resolve differences so you can continue building positive relationships.

• Be able to manage awkward situations.

• Understand the principles of conflict prevention.

• Help others to improve their responses in dispute situations.

UNIT STANDARDS9704 Version 6 | Level 4 | 6 CreditsManage interpersonal conflict

TOPICS INCLUDESo that you can handle disputes with ease, this course covers everything from different types of conflict to negotiation and emotional triggers:

• How the brain works in conflict.

• The three kinds of conflict.

• Understanding the core variables of negative conflict.

• Fear and other powerful factors in conflict.

• Collaborative problem-solving techniques.

• New-beginning techniques.

• Using third parties to resolve problems.

• Negotiation for gain(s).

• What to do when emotions hijack relationships.

• The thirteen ‘lubrication’ skills for effective conflict resolution.


VALUETwo days: 9.00am - 4.00pm

PRICINGEARLY BIRD: EMA Member*$950.00 +GST ($1,092.50)

EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)




RELEVANT TO YOU?If you’re looking to cut back the conflict in your life, this two-day course is for you. It is ideal for anyone facing conflict at work with colleagues, suppliers or clients, as well as those facing it at home.


CREATIVITY AND PROBLEM

SOLVING – TODAY’S DIFFERENTIATOR

SPOT PROBLEMS AND FIND INNOVATIVE SOLUTIONS

AFTERWARDS, YOU’LL BE ABLE TO...• Generate imaginative and

innovative solutions.

• Implement a problem-solving process to address issues effectively.

• Utilise a decision framework to select the best option.

• Engage others in your problem resolution.

• Resolve challenges.

• Lead others out of the quagmire of an organisational quandary.

TOPICS INCLUDE• Creative thinking tools.

• Solution generation.

• The importance of diverse ideas.

• Problem definition and characteristics of difficult problems.

• Guidelines for problem-solving success.

• Structured problem-solving process.

• Techniques for problem exploration and investigation.

• Techniques for decision making.

FACILITATORJulie Kidman



EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)



Visit: www.ema.co.nz/eventsPhone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: [email protected]

RELEVANT TO YOU?If you need to be more effective in problem solving, deciding on solutions and engaging others in results, this interactive workshop is for you.

COURSE OVERVIEWTwo of the most important elements in serving your customers and growing your business are creativity and problem solving, and these capabilities are often in short supply.

Problem solving is also an essential skill in today’s organisations, whether it’s a customer issue, an internal process challenge or an interpersonal conundrum. Defining problems, exploring options and making decisions are important elements of personal and professional success.

This workshop will provide you with thinking tools for creativity, enabling you to tackle anything creatively, from improving a process to make it more cost-effective, developing a new money-making strategy, or finding an innovative way to stay ahead of the competition.

You will also be introduced to a proven process for approaching problems so that you can solve them quickly and effectively.


COURSE OVERVIEWSometimes emotions get in the way of performance. But once you take some of the emotion out of a challenging situation, things run more smoothly. Being able to do this requires a solid level of emotional intelligence.

This one-day workshop builds your emotional intelligence by giving you the ability to recognise and understand emotions, and their respective impact on behaviour and attitudes.

Improving your emotional intelligence will give you some essential skills in handling workplace challenges and managing your team more effectively.

EMOTIONAL INTELLIGENCE

UNDERSTAND EMOTIONS AT WORK AND BOOST TEAM PERFORMANCE

AFTERWARDS, YOU’LL BE ABLE TO...• Understand the core

competencies of EI.

• Recognise EI (and its opposite).

• Apply EI to leadership and motivation.

• Keep your balance under pressure.

• Manage the mood of your team and colleagues.

• Use EI to resolve conflict.

• Deal with negative emotions and difficult behaviour.

• Boost your own EI through awareness and practice.

TOPICS INCLUDEThis course gives a step-by-step guide to understanding your emotions and those of your team:

• What is Emotional Intelligence (EI)?

• How success and productivity are linked to EI.

• The role of EI in effective communication.

• Tools to assess EI accurately.

• The four abilities of emotionally intelligent people.

• Professional development and EI.

FACILITATORWill Moore



EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?If you are a manager or team leader and want to understand how to handle emotions at work, this one-day workshop is for you.


COURSE OVERVIEWHow do people cope in stressful situations?

This workshop tells you the key learnings from people who have faced extreme challenges and survived.

They all had high levels of mental resilience, and you can improve yours too with some of our practical suggestions on how to cope with stress.

Being able to reduce your anxiety levels will make a difference to how you live your life. It will boost your performance at work and improve your relationships with others.

MENTAL RESILIENCE

REDUCING STRESS AND BUILDING MENTAL STRENGTH

AFTERWARDS, YOU’LL BE ABLE TO...• Build a mental resilience plan and

put it into action.

• Apply resilience skills in your daily life.

• Use the resilience strategies, practical steps, key tools and background principles in challenging situations.

UNIT STANDARDS12355 Version 3 | Level 2 | 2 CreditsDescribe stress and ways of dealing with it.

TOPICS INCLUDESo that you can get to grips with how you handle stress, the workshop includes plenty of practical exercises:

• Defining resilience and the stages of resiliency building.

• Discovering your resilience factor and style in a crisis situation.

• The history of your resilience.

• The role of positive psychology and optimism in building personal mental resilience.

• Eight practical steps to build mental strength.

• Ten resiliency tools for motivation, achievement and happiness.

• Using serendipity, logo therapy, cognitive behavioural therapy and positive psychology.

• An action plan for personal resilience.




EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)




RELEVANT TO YOU?Break through your anxiety and handle stress. If you find it difficult to manage your stress, this one-day workshop will make a difference. It is valuable to anyone who feels that anxiety is impacting on their lives in and out of work.


COURSE OVERVIEWIf you are regularly feeling like you’re giving away too much during negotiations, it’s time to learn some new tactics. Your confidence and business will suffer if you don’t.

Effective negotiation is based on equity - where no one feels disadvantaged. This course examines the skills and structures needed to achieve better negotiation outcomes and tips on how to identify manipulative techniques sometimes used by others.

NEGOTIATION SKILLS - AN

INTRODUCTION GET MORE FOR YOURSELF AND YOUR

ORGANISATION DURING NEGOTIATIONS

AFTERWARDS, YOU’LL BE ABLE TO...• Understand and then use

best practice negotiation skills and strategies.

• Negotiate confidently in any situation and get the best possible results for you and your organisation.

• Build better and lasting relationships with staff, clients, suppliers and others.

• Take a big-picture view of negotiation and avoid short-term strategies that damage outcomes.

• Recognise dirty tricks used by others and know what to do about them.

TOPICS INCLUDESo that you boost your confidence and learn new ways of handling negotiation, this two-day course offers a comprehensive guide to achieving more from negotiations:

• What is negotiation?

• Secrets of successful professional negotiators.

• The importance of personality and emotional intelligence in negotiating.

• Compromise vs. consensus as outcomes.

• The importance of option creation.

• Spot the dirty tricks and understand assertiveness and equity.


VALUETwo days: 9.00am - 4.00pm

PRICINGEARLY BIRD: EMA Member*$950.00 +GST ($1,092.50)

EMA Member $1,050.00 +GST ($1,207.50)

Non-Member $1,800.00 +GST ($2,070.00)




RELEVANT TO YOU?If you work in sales, this two-day course is the ideal way to lift your negotiation skills. Since good negotiation skills are an essential life skill, team leaders, managers and HR professionals will all benefit from this course too.


• Becoming a Communications Ninja.

Workshop 3: Advanced Productivity Techniques

• How productive are you really? Why and how to track and analyse your time.

• Planning and scheduling - key steps to greater efficiency and increased effectiveness.

• KPIs (Key Performance Indicators) - shifting from judgement to measurement.

• Streamlining and mapping for increased productivity - processes, documentation, templates.

• Dealing with disruptions, diversions and preventers.

• Busy vs. productive - do less and achieve more in the time you have available.

COURSE OVERVIEWHow you manage yourself, your workload and your relationships will greatly impact on your success in business. Learning how to continually develop and refine your approach is essential.

On this programme, you’ll get plenty of practical support to understand where and how to improve across vital areas such as communication, management style and productivity. You’ll learn essential skills to help you grow your career, direct your own personal development and showcase your talents.

This programme provides advanced learning from the one-day Time Management - Personal Effectiveness workshop for a totally new approach to achieving professional success.

TOPICS INCLUDESo that you get a very comprehensive look at your own effectiveness, as well as ways to improve it, this programme includes three major workshops:

Workshop 1: Making yourself more effective• Establish your own Professional/Personal

Development Plan.

PERSONAL EFFECTIVENESS

FOR PROFESSIONAL SUCCESS

LEARN CORE TECHNIQUES TO SIGNIFICANTLY BOOST YOUR IMPACT AT

WORK (SERIES - 3 WORKSHOPS)

RELEVANT TO YOU?If you want to be the very best you can be in your personal and professional lives, this course will give you plenty of tools and techniques. It is suitable for people at any stage in their career.You can participate as an individual or send a team.

• Setting and achieving goals - the SMART way.

• Changing habits, managing behaviours - yours and others.

• The art and science of effective delegation - even when you’re not the boss.

• Balancing your personal and professional lives - achieving fulfillment in both.

• Guarding ourselves against burnout, being overwhelmed, exhaustion and dissatisfaction.

Workshop 2: Making relationships that work for you

• Incorporate relationship management into your Personal/Professional Development Plan.

• Effective relationship management.

• Understanding yourself and others - recognising your strengths.

• Achieving more through being an effective team member.

• The power of collective values and understanding.

• How to prioritise when everything is a priority.


AFTERWARDS, YOU’LL BE ABLE TO...• Enjoy better relationships with those around you through increased

understanding of how you and others communicate and process information.

• Create new habits that positively impact the way you spend your time.

• Apply processes to increase your productivity by at least 40%.

• Manage your priorities, and those of others, with ease.

• Set and achieve goals using the SMART system.

• Plan for maximum effect - learn to schedule your day, your week, your month and your year.

• Overcome negative behaviours and habits that prevent you from achieving success.

• Deal with communications and technology efficiently and effectively to maximise information flow.

• Run great meetings that everyone wants to attend and manage team interactions effectively.

• Be a positive influence on your environment and create a culture of inclusion wherever you are.

• Learn the core techniques to significantly boost your impact at work.

FACILITATORHelen Garner

VALUEThree days (one day per month):9am - 4pm

PRICINGEMA Member $1,500.00 +GST ($1,725.00)

Non-Member $2,500.00 +GST ($2,875.00)



Call us today and let us help you, 0800 300 362.

WE HAVE YOU COVEREDWhether you need quick advice right now, someone to come in and visit you or an expert employment lawyer to represent you; at the EMA we have your employment relations covered.

ADVICELINE As an EMA member if you need free prompt advice from an employment relations specialist you can call or email the AdviceLine service, operating Monday to Friday from 8am to 8pm.

CONSULTANTS If you want someone to come in and work alongside you in your organisation to handle difficult employment relations issues, then an EMA consultant is there to help you.

LEGAL Should you need legal advice and/or legal representation EMA Legal is your first port of call. EMA Legal is a team of highly experienced employment lawyers who solely act for employers at exclusive EMA member rates.

COURSE OVERVIEWWhen you manage your time well, you race through tasks and your job feels less stressful. But sometimes it is difficult to stay focused.

This one-day workshop will help you identify the common behaviours that prevent you from managing your time effectively. It will teach you the right tools to increase your productivity without working longer hours. You will also learn the difference between productive and non-productive time, and how to use the time that you do have more wisely.

Please note: You will need to keep a time log for a week before the workshop so that we can use this during the session. It will help you understand where your time goes and how you lose focus.

TIME MANAGEMENT – PERSONAL

EFFECTIVENESS

AFTERWARDS, YOU’LL BE ABLE TO...• Create a ‘to do’ list based around

priorities and delegate tasks.

• Say “no” and handle interruptions more professionally.

• Manage your top time wasters and deal with procrastination.

• Plan your meetings and their outcomes.

• Deal with email and telephone communications efficiently.

UNIT STANDARDS16614 Version 3 | Level 4 | 3 CreditsApply time management concepts and methods in business situations.

TOPICS INCLUDEThis course helps you choose tools to manage your working day more effectively. You’ll cover a range of topics designed to keep you focused:

• Select time management systems best suited to your work style.

• Learn how to effectively plan your day, week and month.

• How to deal with emails, paperwork and workflow.

• Ways to deal with time wasters and interruptions.

• Understand how to conduct a time log and how to use this information.

• Tips on how to set and manage priorities.

• Understand procrastination and ways to stop it eating up your day.




EMA Member $740.00 +GST ($851.00)

Non-Member $1,000.00 +GST ($1,150.00)



Visit: www.ema.co.nz /events Phone: 0800 300 362 (NZ) 1800 300 362 (AU) Email: [email protected]

RELEVANT TO YOU?If you feel constantly stressed by your workload and consider yourself time-poor, this workshop will get you back in control. Brush up on your time management skills or send a colleague.



WEBINAR & SEMINAR TRAININGWebinars Webinars are live, interactive sessions presented by a subject matter expert. The presenter uses the webinar platform to deliver and share presentations, documents and hold interactive Q&A’s with participants.

SeminarsShort face-to-face sessions giving you an overview of a topic.

COURSE OVERVIEWWhy is it that some people use their time so efficiently while others struggle to stay on top of things? This snappy 90-minute webinar will give you a useful introduction to good time management techniques.

TOPICS INCLUDEThis webinar is an introduction to time management, offering suggestions on how to boost your productivity and avoid procrastination:

• Get more done by being more organised.

• Achieve your goals (personal and work) by prioritising effectively.

• Enjoy better relationships with colleagues, friends and family through improved communication.

• Get quick tips on dealing with your workload - check the dates below and book today.

• Make daily, weekly and monthly plans that work.

TIME MANAGEMENT –

AN INTRODUCTION GET QUICK TIPS ON DEALING

WITH YOUR WORKLOAD(WEBINAR)

RELEVANT TO YOU?If you need a few tricks to keep you focused, this 90-minute webinar is ideal. Brush up on your skills or get your colleagues involved.


VALUE90 Minutes

PRICINGEMA Member $75 +GST ($86.25)

Non-Member $125 +GST ($143.75)

*EARLY BIRD EMA Member:Applies to registrations received 1 month prior to course starting.



AFTERWARDS, YOU’LL BE ABLE TO...• Get more done by being

more organised.

• Achieve your goals (personal and work) by prioritising effectively.

• Enjoy better relationships with colleagues, friends and family through improved communication.


COURSE OVERVIEWIf you think reading, writing, speaking and or arithmetic skills could benefit any of your staff, come and hear how you can implement workplace literacy.

Low employee literacy and numeracy skills (including low levels of English language) can undermine business’ efforts to improve performance and productivity. About 40 percent of people in the workforce do not have sufficient literacy and numeracy skills to function well in a knowledge society and information economy.

Workplace literacy is the literacy, language and numeracy skills employees need to effectively carry out their roles in the workplace.

In an effort to counteract this, TEC provides the Workplace Literacy Funding to providers to implement training within organisations.

WORKPLACE LITERACY

AWARENESS SEMINARS

FREE TWO HOUR SEMINAR

VALUEFree two hour seminar



AFTERWARDS, YOU’LL BE ABLE TO...• Gain an understanding of available

funding.

• The process to implement a programme through providers.

• Employer led funding options.

• Receive expert advice.



RELATED CONFERENCE

ADMIN PROFESSIONALS CONFERENCEThis is a day not to be missed for all Admin Professionals.

From personal brand, to communication, to technical aspects of your role, this conference covers it all.

Filled with inspirational speakers, fun activities and incredible goodie bags it’s no wonder this conference sells out every year.

Keep an eye out for more information or email [email protected] to register your interest.

// THE BEST OF EMA LEARNING

// CUSTOMISED FOR YOUR ORGANISATION

// TAILORED FOR YOUR TEAM

// DELIVERED AT YOUR PLACE

WHAT OUR LEARNERS HAVE SAID:

“I NEED TO SLOW DOWN

OF OTHERS.

I ALSO NEED TO REMEMBER THAT PEOPLE AREN’T WRONG, THEY’RE JUST DIFFERENT.”

BE MORE ATTENTIVE TO THE NEEDS

CONSISTENCY OF LEARNINGYour people share the learning so they will hear the same knowledge, concepts, language and skills at the same time.

GREATER SKILLS APPLICATIONLearning will be linked to your business strategy, objectives, processes and systems, making it easier for your team to apply knowledge and skills that improve performance.

REAL WORK APPLICATIONExamples and scenarios used in the workshops will relate to work situations, your people, your team and your organisation experience increasing the application of learning.

TEAM BUILDINGSharing ideas, growing capability and having fun as a group positively influences team relationships, increases understanding of different departments and builds a team that succeeds together.

PEER SUPPORTPost workshop your people can keep the learning alive by supporting, coaching and mentoring each other.

IMPROVED PERFORMANCETraining your team together means business expectations can be applied to everyone at the same time increasing business performance.

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BUSINESS TRAINING AT ITS BEST

Visit ema.co.nz/events for details on all training courses, conferences and events.

OVER 1000 Companies attended EMA training

OVER 7000 People learn through EMA courses each year

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Whether you need to up skill your managers, get Health and Safety Reps up to speed or help your sales team improve their skills, the EMA has something for all areas of your business and offers business training at its best.

RELATED COURSESEmployee and personal development is ongoing, as such we offer a range of practical training courses to help you succeed. Check out our other training directories to find courses you may be insterested such as:

BUSINESS DEVELOPMENT• Business and report writing

CUSTOMER SERVICE AND SALES• Communication skills using the Tetramap® of behavior• Sales Skills the fundamentals

DIGITAL TRAINING• Excel for new and novice users• Increase your productivity with outlook

T 0800 300 362 E [email protected]

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