Download - Tour Guiding Techniques B

7/30/2019 Tour Guiding Techniques B

1/13

TOUR GUIDING

TECHNIQUESContent and Methodology


2/13

GUIDING TECHNIQUES

Be prepared, study the destination

Plan your spiel or commentary, it should bestructured

Have an update on the local and global news andenvironmental issues

Intercede when necessary in the interaction withthe guest and the locals

Be aware on the basic human behavior and

attitudes


3/13

Do not research to back up your facts

Be ready for pertinent and impertinent questions

In cases of having more than one guide, find some

time to sit down, discuss to synchronize

information & learn from each other

Never tell your personal life at first meeting


4/13

Never sell anything at first meeting unless they ask

Be punctual at all times. Be there at least one hour before the tour

starts

Learn map reading

Learn how to say NO to indecent proposals


5/13

Always make a head count before, during and after the tour, especially

on stops

Be practical when making judgment, think if the benefit of the majority

Be a good decision maker

Learn basic first aid


6/13

QUALITIES OF AN EFFECTIVE TOUR GUIDE

Love of country

People-loving

Open-mindedness

TactfulnessPunctuality

Proper decorum

Honesty

resourcefulness


7/13

Self- confidence

Sense of humor

Enthusiasm

Fairness in treatment

Good healthGood communicator

Patience

Reasonable

Assertiveness

Humble and polite


8/13

STEPS ON HOW TO MAKE A

COMMENTARY

Begin with a smile, greeting and introduction

Brief the guests about the tour for the day

Review the inclusions and exclusions of thetour

Give the distance and traveling time of the

destination


9/13

What to expect from the tour

Give necessary precautions

Do not miss to point important landmarksalong the way

Announce comfort stops

Always do the head count


10/13

TIPS FOR AN EFFECTIVE TOUR

COMMENTARY

Start with a greeting or introduction

Information should be delivered in a mannerthat would interest the guests

Sense of humor should be part of thedelivery of information

Remember, commentaries help peopleunderstand and appreciate what they actually

see


11/13

Face the group, not a few

Speak slowly and clearly

Voice should be audible

Practice eye contact

Prepare yourself for questions to be asked

Take control of your breathing and

emphasize important words


12/13

Use synonyms, example in explaining something

When mentioning a name, repeat it or spell it

Maintain silence, if the need arises

Listen carefully to questions and other concerns

Never argue with the guests

End your tour always by thanking the guests


13/13

THE END