The Marketing Technology Conference
August 19, 2014
To Build or Buy a Marketing CloudTravis Wright | Chief Growth Officer | MediaThinkLabs | @teedubya | @TheCMTO
#MARTECH
Who is this Travis Wright dude?
@teedubya
• Radio Disc Jockey at Age 13.
• Stand-up comedian since 1995.
• Web developer since 1996.
• Helped Roll out Superpages.com in 1997.
• SEO & “Geo-Targeting” SMB – Fortune 50’s brands since 1998.
• Military Intelligence and Russian Linguist in the US Army.
• Former Global Social Media Strategist – Norton / Symantec
• Chief Marketing Technologist – CCP Digital
• Tech Journalist for Technorati, Tech.co, MarketingLand, Salesforce & Adobe
• Host of Technorati’s Social Brands & Influencer Podcast
• @teedubya & @TheCMTO on Twitter
#MARTECH
Who is this Travis Wright dude NOT?
@teedubya#MARTECH
@teedubya#MARTECH
Who is this Travis Wright dude NOT?
@teedubya#MARTECH
http://leesmallwood.com/
@teedubya#smx
Business Relationship Optimization
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
Silos and Silos of Data
@teedubya#MARTECH
@teedubya
• Ask & Answer the right questions
• Integrate marketing strategies
• Optimize your marketing mix
• Know your audience
• Recognize your customer
• Personalize customer journey
• Create a better user experiences
Data-Driven Marketing Making Smarter & More Impactful Decisions
@teedubya#MARTECH
Enhance Your Marketing Strategy Deliver Better Results Throughout The Customer Journey
@teedubya#MARTECH
Obligatory Gartner 2017 CMO Quote
“By 2017 the CMO will Spend More on IT than the CIO.”
@teedubya#MARTECH
@teedubya#GrowthBeat
90% of people use multiple
screens sequentially.
@teedubya#MARTECH
• Beyond Integrated Marketing
• Cross-device, Omni-channel
• Real-time 1:1 Personalization
• Ownership of all Data
• Beyond Optimization
• Awesomeization
@teedubya#MARTECH
@teedubya#MARTECH
Source: Experian 2014 Digital Marketer Report
“To stay competitive, enterprises must collect, own and act on their onsite, offsite and offline data.”
Josh Manion, Ensighten CEO and Founder
“To stay competitive, enterprises must collect, own and act on their onsite, offsite and offline data.”
Josh Manion, Ensighten CEO and Founder
“To stay competitive, enterprises must collect, own and act on their onsite, offsite and offline data.”
Josh Manion, Ensighten CEO and Founder
@teedubya#MARTECH
The Tech Giants Are Acquiring Marketing Clouds To Compete
@teedubya#MARTECH
What are Marketing Clouds?
• Acquired, non-integrated solutions
• Walled-gardens leave many
marketing technologies excluded
or unsupported
• Assembling a best-of-breed solution
demands you build-your-own
‘marketing cloud’ #BYOC
@teedubya#MARTECH
To Build, or not to Build: That is the question.
The Marketing Cloud is Getting Foggy
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
The Marketing Cloud Space is Kinda Stormy
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
Tag Management SystemTag Management System @teedubya#MARTECH
To Build: That is the Answer!
@teedubya#MARTECH
Tag Management Brings Order to Marketing Chaos
A/B Testing Ad Networks
Affiliate Marketing
Email Marketing
Lead NurturingMarketing Automation
Voice of Customer
Analytics
Chat
Banner Ads
Personalization
Search Engine Marketing
Visitor Remarketing
Visitor Retargeting
Social Marketing
• A/B Testing
• Ad Networks
• Affiliate Marketing
• Email Marketing
• Lead Nurturing
• Marketing Automation
• Analytics
• Banner Ads
• Chat
• Personalization
• SEM
• Social Marketing
• Visitor Remarketing
• Visitor Retargeting
• Voice of Customer
@teedubya#MARTECH
Source: Tealium
Governance playbook is outdated and can't possible prepare teams for every
possible scenario
”No time to discuss this as a committee, kid!"
@teedubya#MARTECH
• Data is the Lifeblood for Digital
Marketing
• Synchronized Data Definitions
• Standardize and control data
distribution to partners &
vendors
• Better visitor attribution and
personalized insights
What is a Data Layer?
@teedubya#MARTECH
Data Chaos Digital Marketing Agility
Retargeting
Analytics
Before
OptimizationAd Serving
Media
Disjointed data
collection
OptimizationAd Serving
AnalyticsRetargeting
Data LayerData Layer
Media
Centralised
data collection
After
@teedubya#MARTECH
Forrester Calls This Trend….The Age of the Customer
“Your company must become customer obsessed. You need to have a deep knowledge of and engagement with your customers.”
@teedubya#MARTECH
• Title
• Time in the job
• Works directly with
• Daily tasks
• Responsibilities
• Likes/dislikes about job
• Frustrations
• Pressures
• Concerns
• Needs
• Role in buying process
• Buying stage
• Drivers
UNDERSTAND YOUR BUYERS PERSONAS
@teedubya#MARTECH
• Interview Current Customers
• A/B Testing
• Try Progressive Profiling
• Study Your Web Analytics
• Leverage Your Competition
• Use LinkedIn and other
Industry Networks
• Go to Events
RESEARCH YOUR BUYER PERSONAS
@teedubya#MARTECH
@teedubya
Up Close and Persona http://UpCloseAndPersona.comUp Close and Persona http://UpCloseAndPersona.com
@teedubya
Facebook Graph Search opens up many different opportunities, BRO.
@teedubya
Facebook Graph Search opens up many different opportunities, BRO.
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
#MARTECH @teedubya
@teedubya#MARTECH
@teedubya
@teedubya#MARTECH
@teedubya#MARTECH
@teedubyaSearchSocialSummit
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya#MARTECH
#SIC2013 @teedubya
Unify Your Data at the Sourceor
…You could always get all your vendors on a conference call
Not all data has been yours or was unified
Missing data
• Ad impressions
• Social interactions
• Video consumption
Disjointed owned data
• Website analytics
• Mobile tracking
• Email data
Improve marketing agility with data ownership
• Collect rich online data
• Make data first party to you
• Switch vendors, keep the data
Advanced Techniques Required To Optimize For Omni-Channel
Personalization & Attribution
U.S. retailers lose nearly
$100 billion each year
from poorly executed
cross-channel marketing
efforts.
Source: DataMonitor
@teedubya#MARTECH
#SIC2013
#SIC2013
AGILE
#SIC2013
NOT AGILE
@teedubya
PLATFORM: Combine Any Solution in an Open Cloud
@teedubya#MARTECH
• Don't restrict marketing agility by being
vendor-locked in a closed cloud
• No single closed cloud can solve all your
marketing use cases
• Unlock all options to find the best fit for your
business
• Take advantage of the best "primo TAG-lio"
digital marketing solutions in the industry
DATA: Unify Marketing with Data Ownership
@teedubya#MARTECH
• Assemble your own data layer to unify
and enrich all your marketing solutions
• Ensure data quality, consistency, and
privacy across all vendor solutions
• Standardize and share visitor profiles
and actionable segments across your
cloud
• Break down marketing program silos &
unify teams with coordinated data
CUSTOMER: Focus on the Customer Journey
@teedubya#MARTECH
• Establish a 360 degree view of your customer
across all channels and devices
• Assess customer value to optimize marketing
spend and personalize offer depth
• Build relationships by engaging in omni-
channel 1:1 conversations with your
customers
MARKETING: Take Real-Time Action
@teedubya#MARTECH
• Batch processing of data inhibits
marketing agility and effectiveness
• Manage data in real-time to take
real-time, intelligent action
• Coordinate marketing decisions and
interactions across solutions
• Improve ROI with relevent offers
and content
@teedubya
Maxymiser @maxymiser http://maxymiser.comMaxymiser @maxymiser http://maxymiser.com
@teedubya#MARTECH
Monetate @monetate http://monetate.comMonetate @monetate http://monetate.com
@teedubya#MARTECH
DemandBase @demandbase http://demandbase.comDemandBase @demandbase http://demandbase.com
@teedubya#MARTECH
Demandbase solutions
add value and insight to
the technologies you
already use.
LiveRamp @liveramp http://liveramp.comLiveRamp @liveramp http://liveramp.com
@teedubya#MARTECH
Benefits
• “Siloed” solutions enhance one another
• Collect, Own and Act on your data everywhere
• Leverage Best-of-Breed solutions without vendor lock-in
• Omni-channel profiles
• Single line of code
• Data onboarding & syndication
• 100% of technologies supported
ENSIGHTEN DATA LAYER (EDL)Standardize and control data across all 3rd party clouds, platforms and tools
AGILE MARKETING PLATFORM (AMP)Hybrid Client-Server Technology
<script src=“//nexus.ensighten.com/YourID/Bootstrap.js”></script>
Pri
vacy
Pu
lse
On
e
Data Collection & Activation
Ap
ps
Ma
rke
t
Ma
na
ge
Mo
bile
Info
rm
Att
rib
uti
on
Tag Management & Testing
Ensighten @ensighten http://ensighten.com
Ghostery @ghostery http://ghostery.comGhostery @ghostery http://ghostery.com
@teedubya#MARTECH
Ghostery @ghostery http://ghostery.comGhostery @ghostery http://ghostery.com
@teedubya#MARTECH
Ghostery @ghostery http://ghostery.comGhostery @ghostery http://ghostery.com
@teedubya#MARTECH
ObservePoint @observepoint http://observepoint.comObservePoint @observepoint http://observepoint.com
@teedubya#MARTECH
NerdyData @nerdydata http://nerdydata.comNerdyData @nerdydata http://nerdydata.com
@teedubya#MARTECH
@teedubya
importio @importio http://import.ioimportio @importio http://import.io
@teedubya#MARTECH
@teedubya#MARTECH
@teedubya
Advocate Technology Platforms
@teedubya#kciabcbcs
@teedubya
BuzzSumo @buzzsumo http://buzzsumo.comBuzzSumo @buzzsumo http://buzzsumo.com
@teedubya
@teedubya
TrackMaven @trackmaven http://trackmaven.comTrackMaven @trackmaven http://trackmaven.com
@teedubya
RivalIQ @rivaliq http://rivaliq.comRivalIQ @rivaliq http://rivaliq.com
http://socedo.comhttp://socedo.com
Get Little Bird @getlittlebird http://www.getlittlebird.comGet Little Bird @getlittlebird http://www.getlittlebird.com
@teedubya
Data.com @data http://data.comData.com @data http://data.com
@teedubya
@teedubya
Open Graph www.ogp.me
Percolate www.percolate.com
Social Bro www.socialbro.com
HARO www.helpareporter.com
Muck Rack www.muckrack.com
GroupHigh www.grouphigh.com
Buzzstream www.buzzstream.com
17 Content Templates bit.ly/17templates
Twitter Cards www.dev.twitter.com/cardsSimplyMeasured www.simplymeasured.com
The Advanced Guide to Content Marketing
bit.ly/advcontent
@teedubya
17 Killer Content Templates: bit.ly/17templates
Twitter Chat Master List: http://bit.ly/TwitterChatMaster
Feature your Brand on Tumblr: http://brands.tumblr.com
Complete Guide to Twitter Cards: dev.twitter.com/docs/cards
The Advanced Guide to Content Marketing: bit.ly/advcontent
AJ Kohn’s Author Rank Resource: http://bit.ly/rel-author-resource
Three Very Handy Content Marketing Tools: http://www.siegemedia.com/tools
The Advanced Guide to SEO http://www.quicksprout.com/the-advanced-guide-to-seo/
Neil Patel & Bronson Taylor’s Definitive Guide to Growth Hacking: http://goo.gl/4yqEOj
The Definitive Guide to Microsoft Excel for SEOs: http://www.distilled.net/excel-for-seo/
The Complete List of Link Building Tactics http://pointblankseo.com/link-building-strategies
The Beginner’s Guide to Conversion Rate Optimization: https://qualaroo.com/beginners-guide-to-cro
The Ultimate Guide to the Google AdWords Keyword Planner: http://bit.ly/Adwords-Keyword-Planner
Dana Lookadoo’s Structured Social Sharing Formula & Worksheet: http://yseo.us/sssf | http://yseo.us/sssfw
Hubspot's Guide to Creating Buyer Personas: http://offers.hubspot.com/free-template-creating-buyer-personas
Annie Cushing’s Hundreds of Tools for Marketers: http://www.annielytics.com/hundreds-of-tools-for-marketers
The Web Developer’s SEO Cheatsheet 2.0 http://moz.com/blog/the-web-developers-seo-cheat-sheet-2013-edition
Paddy Moogan’s Big Ass List of Link Building Resources: http://www.linkbuildingbook.com/link-building-resources.html
@teedubya’s Mind Blowing Tools
ccpglobal.com/martech
@teedubya’s Mind Blowing Tools
ccpglobal.com/martech
@teedubya135
#SIC2013
@teedubya http://bit.ly/teedubyatools [email protected]@teedubya http://bit.ly/teedubyatools [email protected]
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