The Many Faces of

OperationsDesign Ops Summit

Crystal Philcox, November 6, 2017

Find Your Faces

Find Your Faces

● Acquire skills

Find Your Faces

● Acquire skills

Find Your Faces

● Acquire skills

● Assess risk

Find Your Faces

● Acquire skills

● Assess risk

● Build Alliances

Find Your Faces

● Acquire skills

● Assess risk

● Build Alliances

Build trust

Build trust

● Communicate

Build trust

● Communicate

Build Trust

● Communicate

● Gather input

Build Trust

● Communicate

● Gather input

What is Operational Excellence?

What is Operational Excellence?

• Easy to work there

What is Operational Excellence?

• Easy to work there

• Easy to do business with you

What is Operational Excellence?

• Easy to work there

• Easy to do business with you

• Easy to deliver

What is Operational Excellence?

• Easy to work there

• Easy to do business with you

• Easy to deliver

• Easy to understand your value

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Grow into it