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Page 1: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

The Many Faces of

OperationsDesign Ops Summit

Crystal Philcox, November 6, 2017

Page 2: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
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Page 9: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Find Your Faces

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Find Your Faces

● Acquire skills

Page 11: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
Page 12: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Find Your Faces

● Acquire skills

Page 13: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Find Your Faces

● Acquire skills

● Assess risk

Page 14: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Find Your Faces

● Acquire skills

● Assess risk

● Build Alliances

Page 15: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)
Page 16: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Find Your Faces

● Acquire skills

● Assess risk

● Build Alliances

Page 17: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Build trust

Page 18: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Build trust

● Communicate

Page 19: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Build trust

● Communicate

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Build Trust

● Communicate

● Gather input

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Page 22: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Build Trust

● Communicate

● Gather input

Page 23: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

What is Operational Excellence?

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What is Operational Excellence?

• Easy to work there

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What is Operational Excellence?

• Easy to work there

• Easy to do business with you

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What is Operational Excellence?

• Easy to work there

• Easy to do business with you

• Easy to deliver

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What is Operational Excellence?

• Easy to work there

• Easy to do business with you

• Easy to deliver

• Easy to understand your value

Page 28: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

Page 29: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

Page 30: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

Page 31: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

Page 32: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

How do you get there?

1. Skill sets

2. Client engagement

3. Success metrics / success stories

4. Methods & tools

5. Financials

6. Learning

7. Internal processes

Page 33: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

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Page 36: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Page 37: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Page 38: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Page 39: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Page 40: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Page 41: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Get skilled up - find your faces

Assess risks

Create alliances

Communicate

Gather feedback regularly

Pursue operational excellence

Page 42: The Many Faces of Operations (Crystal Philcox at DesignOps Summit 2017)

Grow into it


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