Advancing business
in Pharmaceuticals
across the globe
02 > 03
Pharmaceuticals - a highly challenging marketWhen we think about the pharmaceuticals market today, we can think about the many challenges the industry faces - or we can look at these as opportunities in disguise. Indeed, it�s a highly challenging market, both because of the impact of recent changes and because of trends we can foresee:
Challenges include:
� Decreasing growth rates globally and in mature markets,
suchastheUSAandWesternEurope;only�pharmerging�
markets such as China, India, Russia, Turkey, Brazil, Korea
and Mexico register significant growth
� As price consciousness in healthcare increases globally,
generic products are swiftly gaining ground. This eats into
the profits of innovative market players who see branded
products threatened by a much shorter life cycle protection
� There is an increasing need to demonstrate the economic
viability of products and solutions � with a cost-benefit
analysis taking all aspects of the therapeutical process
into consideration
� The GP market is decreasing in the face of growing
importance of specialised markets
� New healthcare policies, like e-prescribing and strict
formularies, are introduced to more advanced markets.
Treatment protocols specify which medicines are
particularly safe, efficacious and cost-effective in
different patient populations
� New stakeholders influence buying decisions: payers,
patients, governments, distribution channels, pressure
groups and � with less power � prescribers
� Increased accountability � all stakeholders must be
prepared to prove their decisions and be held
responsible for results
� Thanks to the Internet, patients have much increased
access to health-related information through
�health2.0�:websites,blogs,forums.Basedonthis,
patientsexertanincreasinginfluenceondoctors�
treatment decisions.
New sales and promotion modelsAll in all, this means that fundamentally new sales models, approaches and practices are needed. The reality is not the same all over the world but the increasing complexity of markets demands new strategies and new skills to benefit from new opportunities.Renewed marketing strategies must carefully consider each stakeholder group and prepare effective actions. Sales representatives must genuinely understand the concerns of the stakeholders they are to influence, develop new sales offers and approaches and find ways to reach out to them.
A new approach to sales should embrace the following key aspects:
A new target segmentation � not focusing on all
doctors but rather only the ones who really matter; not
focusing on doctors only but health professionals in a
broader sense including health managers, pharmacists,
nurses, distributors etc
A new sales offer � with a specific approach to each
stakeholder and targeted arguments that are meaningful,
always bearing in mind the �return on investment�
viewpoint
A new dimension of sales force teams � smaller,
more focused teams with a wider view on pharma issues,
yet more specialised in their target markets, and with a
strong support of multi-disciplinary teams
New promotional materials � more technologically
enabled: e-detailing, closed loop marketing and other
digital tools
A new incentives model � a review of incentive and
compensation systems, including bonuses, performance
reviews, and non-monetary incentives
A new training model � which includes:
� Strong scientific knowledge
� Negotiation tools and techniques fine-tuned to
the target audience
� A solid understanding of pharmaco-economics
� Fresh and effective information gathering
techniques
� Relationship management skills
� Teambuilding and teamwork practices.
Pharmaceuticals
Pharmerging Markets More traditional Sales model(reps�>prescriber)
Mature & Advanced MarketsMorecomplexsalesmodelDifficultaccesstodoctorsRestructingHealthSystemsNewstakeholdersLessimportanceofdoctorsDistributioncomplexityChangingportfolio
Financial Services04 > 05
Who is TACK?Maximising the contribution of your people in achieving profitable and sustainable growth
We focus on fundamental aspects of business success
Generating exceptional performance requires an all-embracing approach and the successful integration
of systems, processes, tools, people, knowledge and, of course, relevant competencies and skills.
At TACK we offer the complete package to develop your people and advance your business.
TACK is a world leading provider of training and development solutions.
We design bespoke solutions to fully address our clients� needs, demands, challenges and opportunities.
We offer one of the broadest ranges of training programmes available in the market in our areas of expertise.
We�ve been helping businesses and professionals fulfil their potential and perform at their very best for over 60
years. TACK has worked with clients around the world, in many markets and across industries, helping them at every
stage of the business cycle.
TACK has drawn on its years of experience to continue to innovate and develop world-class development
programmes. And today we�re proud to offer our services in over 60 countries and 35 languages across the globe
- a total support package to deliver lasting results, which is �The TACK Difference�.
Sales and Sales Management
We�ve all experienced dramatic changes during this time - politically,
economically and socially in the global environment. What has remained
constant throughout is that �selling� is the single most important
organisational activity. It�s simple - without �selling� you have no revenue
and without revenue you have no business.
Revenue generation is an evergreen issue and the responsibility for
profitable revenue growth is not confined to the sales team. That�s why
our sales development programmes are targeted at all customer touch
points within your organisation.
TACK�s internationally renowned sales development programmes cater
for every level from fundamental to advanced. We can support you in
every step of your career development - whether you are in a support
role, a salesperson, sales specialist or sales leader. We can assist
orgnisations to �sell their way to success� at every stage of their life cycle.
Our know-how is validated by regular research into buyers� views of
salespeople and our models have been developed and refined with 60
years of field testing!
What�s more, many of our sales development programmes are endorsed
by the Institute of Sales and Marketing Management (UK).A special focus on Pharmaceuticals
Having served dozens of clients in Pharmaceuticals and Healthcare across the globe, we came to realise that the
particular needs of the industry require and deserve specific solutions suited to the particularities of the business.
That�s why we �ve developed a dedicated line of development services for the Pharmaceuticals and Healthcare
industry. Our clients appreciate our specialised solutions. We �re sure that once you learn more, you will
appreciate them, too.
TACK Sales Skills Tower
TACK Management Skills Tower Leadership and Management Development
Managerstodayfaceafast-changingenvironment,highlycomplex
businessissuesandchallengeslikenothingtheyhaveexperiencedin
therecentpast.Equippingthemwiththeappropriatecompetenciesand
skillsisofparamountimportanceintheirabilitytomanageeffectively,
deliverresultsandmakeapositivecontributiontowardsorganisational
success.
Thekeytosuccessisyourpeople-theirskills,motivation,adaptability
andproductivity.TACK�sleadershipandmanagementdevelopment
solutionsblendthebestofprovenleadershiptheorywithhighlypractical
applicationofmanagementtechniques.
Ourofferingcatersforeverylevelofexperience,fromfirst-timeteam
leaderstoseniormanagers.
Weprovideyourpeoplewithahighlypracticalmanagementtoolkitso
theyarefullyequippedtoleadtheirteamstosuccesseveninaturbulent
businessenvironment.
What�smore,manyofourleadershipandmanagementdevelopment
programmesareendorsedbytheInstituteofLeadershipand
Management(UK).
Financial Services
Background and objectives
Our client is among the global top 5 of the pharmaceutical industry.
They are present in over 100 countries, on 5 continents. They have
about 80 production units and over 100,000 employees all over the
world. As the global financial crisis hit the world, major changes
occurred on the Portuguese pharma market forced by governmental
regulations. This called for a major strategic redefinition of the
business model, as well as the resources and organisational structure
of the company. TACK was called in to help our client design the new
sales model and implement it successfully.
Response
� AworkshopfocusingonmajorchangesinthePortuguese
pharmaceutical market
� Atrainingworkshopintroducingthenewstructure
and the new sales model
� SalestrainingworkshopsbasedonTACK�sPRO-PAYBACK
Selling�modelwithspecificbusinesssimulationsforSales
ManagersandtheirSalesRepresentatives,Medical
RepresentativesandPharmacyRepresentatives.
Results
� Ourclientrecognisedamuchimprovedacceptance
of change as their teams went through the programme
� Betteralignedandbetterfocusedsalesteamsthrough
thePRO-PAYBACKSelling� model
� A new way to promote drugs in Portuguese market (selling
by therapeutical areas) successfully implemented.
Background and objectives
With their global market share exceeding 5%, our client is one of
the world's leading pharmaceutical companies. They employ about
100,000 people in 100 countries throughout 5 continents including
a sales force of 35,000 medical visitors. TACK has an ongoing co-
operation with them in a number of European markets dating back
to 1999 and TACK today is one of their preferred suppliers when it
comes to learning & development. Our client contacted us to design
and launch a comprehensive competence development process
for their Medical Visitors and Regional Managers. The objective of
the initiative was to ensure that the sales force learns and actively
applies effective sales and sales management practices that are
vital to succeed in an intensely competitive market. To achieve this,
a consistent and structured learning process was put in place that
combined short, focused learning modules with real-life practice and
conscious reflection to learn from experience.
Response
Together with internal subject experts, TACK designed a bespoke
learning process featuring 3 classroom training workshops for
Medical Visitors and 4 workshops for Regional Managers.
Medical Visitors� workshops covered:
� BasicandAdvancedSellingTechniques(2days):basedon
TACK�sPRO-PAYBACKSelling� Model, adapted to relevant legal,
ethicalandprofessionalrequirements
� Time&TerritoryManagement:aspeciallyadaptedversionof
TACK�sKeyAccountDevelopmentprogramme
� ProfitableNegotiating:anintense,practice-basedworkshop
offering experiential learning on effective negotiations
� ComprehensivefieldcoachingbyRegionalManagers.
Regional Managers� workshops covered:
� EffectiveSupervisoryManagement:effectivemanagement
practice along key situational variables
� MotivationalLeadership:howtomotivatesalesperformanceina
sustainable way
� FieldCoaching:providingsalescoachingsupporttofacilitate
effective learning from experience
� ProjectManagement:planning,leading,organisingandco-
ordinating effectively
� StrategicThinking:implementingstrategytocreateimpact.
In-between sessions, managers tried and tested-out new practices,
reflecting on and sharing relevant experiences with each other. All
covered managerial issues had immediate relevance and real-time
application to actual challenges.
Results
� Learningandperformanceimprovementswerereassuringly
confirmed by competency tests and knowledge exams, as well as
anecdotal feedback and performance measures
� Thedesignedprocessesarestillinplace,withallnewsalesstaff
going through the programme
� TACKhasalsotrainedanumberofinternalfacilitatorstoleadpart
of the programme internally
� RegionalManagersnowuseTACK�ssystemforperformance
evaluation and development.
Top global pharmaceutical company, Portugal Implementing a new sales model
06 > 07
SUCCESS STORΥ
SUCCESS STORΥ
What we offer you is not generic sales and management development. We offer you highly specialised development solutions,
specifically designed and fine-tuned to meet the needs and requirements of the Pharmaceuticals and Healthcare industry.
TACK has world-class Partners across the globe, all working closely together to design and deliver consistent solutions
throughout your organisation. You can benefit from our services in over 60 countries and 35 languages � all organised and
managed through a single point of contact.
Whatever your learning and development needs, TACK is uniquely well-placed to plan, design, deliver and coordinate a truly
global service geared to your local business objectives.
All our trainers and consultants are experienced experts in our proven international sales and management models,
techniques and processes. In addition, they share a passion for seeing our clients succeed and they will work closely with you
to ensure your solution is not only delivered, but also implemented.
The following success stories from around the globe demonstrate how TACK has helped clients succeed in achieving
profitable and sustainable growth.
Why work with TACK?By working with TACK you�ll be in great company - TACK client success stories
World leading Pharmaceutical Company, Europe Building sales and management excellence
Pharmaceuticals
Original
Find from best brand recreate PMS
http://www.solvaypharmaceuticals.com/
Annual Report2010
Background and objectives
Our client is one of the world�s top healthcare companies,
operating in 50 countries employing over 28,000 employees. They
offer healthcare professionals and hospitals a comprehensive
range of products, from surgical instruments to innovative
implants, and therapeutic systems. Medical sales is a complex
and fiercely competitive market, involving a wide range of
products with very different target markets and sales cycles.
To differentiate themselves and meet their challenging growth
targets, they consistently look after the quality of products and
the professionalism of their people. Recognising the importance
of attracting and retaining talented sales professionals, they
established a learning platform for all their salespeople. Their
aims were to practice consultative selling to ensure value-adding
partnerships are built with customers and create a consistent and
professional approach across their three divisions. They selected
TACK as their training partner, as they felt that TACK�s holistic view
of development and our comprehensive sales offering was the
best match to meet their particular needs.
Response
� Design of a new performance framework of sales competencies
used as a benchmarking and development tool
� Re-engineer the sales and performance monitoring processes
� KPIs, recruitment and induction, tactical direction of sales
management
� Design and development of a Sales Academy, consisting of
bespoke short-, and longer-term integrated learning programmes
to meet team and individual needs of sales and product managers
� A core Consultative Selling programme providing the
foundations with additional application workshops focusing on
practical use under specific sales scenarios
� Complementary sales management and product management
workshops to review core sales skills, so managers can reinforce
new ideas and techniques
� A comprehensive series of management workshops and
one-on-one sessions: Key Account Development, Core Sales
Management Skills, Coaching, Business Planning, Recruitment
Interviewing and Selection, Marketing and Finance
� Design and management of a creative training and team
building event, titled �Beating the Competition�.
Results
� Since the start of the programme over 150 employees
participated in the Sales Academy. The Out Patient Medical
division (OPM) has seen a dramatic up turn: a 24% increase in
revenue in the past two years, almost doubling its share of our
client�s business to 19.5%
� Individual success of salespeople has also been evident
through promotions, greater levels of confidence and dramatic
improvements in personal sales results. One participant increased
her sales by 600% in one key account
� Our results have also been recognised by the National Training
Awards, with our client becoming the winner of a Regional Training
Award.
Innovative pioneer in the medical devices industry, China Enhancing sales competency
Pharmaceutical industry leader, Russia Developing leadership competence
Background and objectives
Our client is a leading pharmaceutical organisation headquartered
in the UK, with staff numbers exceeding 100,000 people
worldwide. They work in public health all over the world, engaging
in scientific research, developing, producing and selling
pharmaceuticals, vaccines and consumer goods for hygiene and
health protection. They have been present on the Russian market
since the 1980�s and today they not only promote their products in
Russia, but also make significant contributions to finding solutions
to major challenges facing the Russian public health. They chose
TACK as a preferred partner to train their sales force and develop
people management and team leadership competence.
Response
� Working together with their internal experts, TACK designed a
bespoke programme on Effective Supervisory Management. This
intensive and highly interactive 3-day workshop allowed in-depth
study of managerial tools, and a situational approach to people
management and development
� Participants were thoroughly assessed before and after the
programme to define learning gaps, work on them, and assess the
effectiveness of the initiative.
Results
� The programme helped bring people management practices to
a new level within the organisation
� According to evaluation results, all participants highlighted the
programme�s effectiveness and practical applicability
� As a result of the success of the programme, it became a
standard part of the client�s learning portfolio and we prepared
8 in-house facilitators to deliver it internally.
Background and objectives
Our client is a US-based leading global medical devices company,
employing over 10,000 people to improve patient care around the
world. Through their five product groups (Trauma, Spine, Cranio-
Maxillofacial, Biomaterials and Power Tools) they develop, produce
and market instruments, implants and biomaterials for the surgical
fixation, correction and regeneration of the human skeleton and
its soft tissues. They operate in product markets with high growth,
driven by aging population and improvements in technology
that allow treating more patients with better implants. To deliver
their value of Customer Orientation and generate more business
development, they launched a comprehensive sales competency
development program. They selected TACK as their exclusive
development partner. We helped design and deliver customised
sales training and development solutions, which addressed their
specific business needs and targeted learning objectives.
Response
� �Translated�thetargetedsalescompetenciesintospecific
learning objectives. Special care was taken to ensure that targeted
improvements will have an immediate and direct contribution to
sales performance
� DesignedanddeliveredacomprehensiveSalesTraining
Programme which equipped sales representatives with a
comprehensive and practical toolkit of solution-driven sales
techniques to totally satisfy customers and defeat competition
� Adaptedahands-onapproachinthelearningprocess
to ensure that embedding of the new knowledge, skills and
competencies is achieved
� Workedcloselywitheachparticipanttodevelopaneffective
personal action plan
� Craftedspecificcompetencydevelopmentplansforeachsales
and sales management level.
Results
� EquippedsalesconsultantswithTACK�shighlyeffective
PRO-PAYBACK Selling� model
� Effectivelyhelpedthemtoachieveimprovedsales
performance, better customer relationships, and thus a more
consistent delivery on business objectives
� Eachparticipant�spersonalactionplanhelpedbuildcloserand
more profitable partnerships with clients
� Accordingtotheevaluation,participantsandtheirmanagers
werehighlysatisfiedwithTACK�sservicesandtheirpositiveeffects
on business development and results.
SUCCESS STORΥ
SUCCESS STORΥ
Top global healthcare company, UK Designing a Sales Competency Framework and a Sales Academy
Major global pharmaceutical company, Denmark Boosting sales meetings� effectiveness
Background and objectives
Our client is a major global pharmaceutical company. They
employ over 50,000 all over the world, developing, producing and
selling pharmaceutical products to both animal and consumer
healthcare. Due to the company�s constantly broadening portfolio
of drugs, sales staff where challenged to deal with an increasing
number of customers. At the same time, the amount of time
needed per meeting was increasing due to the ever broadening
range of products to be presented. TACK worked closely with the
sales staff and management to identify where and how it would be
possible to optimise the sales effort.
Response
� Conducted a hands-on study of existing practices through
which it was identified that the best way to improve sales
effectiveness was to rethink the process of prioritising, planning
and booking sales meetings
� Designed a training workshop focusing on the right habits of
planning and booking meetings with customers
� A series of training programmes on effective sales planning and
organisation over a 6 month period
� Practice days experimenting with the practical use of tools
learned
� One-on-one coaching of sales personnel
� Follow-up workshops on best practices.
Results
� An average of 22% increase in number of planned
meetings per week
� Better and more effective planning and organisation of the day,
as reported by participants and their managers
� Tangibly increased sales conversion rates through better and
more structured presentations
� Decrease in unproductive time on the road and due to
unsuccessful meetings
� Better attitude towards planning and booking meetings, less
downtime, fewer support requests, increased productivity
� Feedback received shows an overall high satisfaction with
results achieved.
SUCCESS STORΥ
SUCCESS STORΥ
Pharmaceuticals08 > 09
Background and objectives
Our client is a pioneer in healthcare, based in Switzerland. As an
innovator of products and services for early detection, prevention,
diagnosis and treatment of diseases, they contribute on a broad
range of fronts to improving people's health and quality of life.
They are providing the first products that are tailored to the needs
of specific patient groups. Their mission is to create added value
in healthcare by focusing on their expertise in diagnostics and
pharmaceuticals. Recently they enjoyed tremendous growth in
their business: sales growth, as well as geographical expansion.
Considering the advance of products and high quality services, they
decided to establish a Training Academy to provide a continuous
development path for all levels of sales and service staff. They
wanted to bring the learning from the training academy back into the
real working environment, to continuously develop brand values and
further improve business performance. They decided to partner up
with TACK to help accomplish this important initiative in China.
Response
� Trainedmorethan200membersofstafftoaddressbusiness
behaviours to support brand values
� Createdaplatformforeffectiveon-brandcommunications,
bringing brand values to life for staff in their daily work
�Designedanddeliveredaseriesofsalestrainingprogrammes
and sales workshops across different work levels
� Strengthenedfront-lineemployees�servicefocusandcustomer
awareness by a systematic customer service training programme
� Designedanddeliveredmanagementtrainingprogrammes
that helped enhance the effectiveness of organisation
� Designedandimplementedaseriesofbusinessskills
development programmes addressing a broad range of
communication and interpersonal skills.
Results
� Improvedstaff�sproactiveattitude,betterworkenvironment,
increased staff engagement and a sense of purpose and mission
� Improved quality and value awareness, encouraging individuals
totakepersonalresponsibilityforon-goingqualityimprovementto
winandkeepcustomers�trust.Overallcustomersatisfactionand
internal cooperation improved significantly as a direct result of the
initiative
� Successfullyappliedcompanyculturetospecificprocesses
and practices
� Increasedfieldsalesperformance,aswellastheloyalty
and commitment of key accounts
� Enhancedmanagementpractices,bringingcompanybrand
values to life
� Substantiallyincreasedstaffmotivationandengagementlevels.
World leader in healthcare, China Bringing brand values to life
Background and objectives
As one of the leading pharmaceutical companies in the world, our
client realises the strategic importance of people development
to maintain and further strengthen its position. TACK worked
closely with their Learning & Development Managers to design a
comprehensive Supervisor and Officer Development Programme,
based on their established HR Strategic Plans and Competencies.
Response
� Designandimplementationofacomprehensive,business-
themedandresults-focusedcompetencedevelopment
programme addressing 15 specific management competencies.
The programme constituted a total of 9 learning days off work plus
related work assignments
� Theprogrammewasdividedinto3partswith3dayseach:
-Part1:TogetherWeGrow
-Part2:TogetherWeAct
-Part3:TogetherWeGenerateResults
� Workassignmentsimplementedin-betweenlearningdays
helped turn learning into action, generate insights, achieve
results,andembednewhabits.Solution-focuseddiscussionswith
superiors, fellow participants and facilitators helped participants
think through relevant business problems and opportunities and
define relevant action plans to address them
� Performanceandskillsassessmenttogaugeandreport
development in the 15 managerial competence areas.
Results
� Theclientreportedanoticeableimprovementinallofthe15
targeted managerial competence areas
� Participantsandtheirsuperiorshighlyappreciatedthe
programme and reported that it helped them tangibly improve
competence and performance in their roles as managers and
leaders
� Basedonthesuccessofthefirstseries,ourclientdecidedto
continue our cooperation and integrate the programme into their
talent management and leadership development processes.
Background and objectives
Our client promotes and sells high added value generic
pharmaceutical products in a market leading position. Their cost-
effective products include antibiotics, pain relief and cardiological
products. They consistently develop their relationships with
hospitals and special regional health care centres. They focus on
the values of quality, innovation, and global presence. They are
truly committed to consistently exceeding customer expectations.
Our client decided to step up to the challenges of the changing
market, and increase sales volume with a proactive development
plan featuring different stages according to the development
level and professional challenges of the given target group. The
ultimate objective was to achieve a higher level of commitment
from business partners, and thus increase market share.
Response
- A development solution was designed targeting two different
audiences within the client�s organisation: the junior sales force
and the advanced sales force. Unique learning objectives were
set for each audience
� For the junior sales force a foundational sales workshop on
creating a positive first impression, planning sales visits, using
focused questions, structuring and using solid argumentation,
gaining commitment, closing the deal and consistent follow-up
and tracking
� For the advanced sales force an advanced sales development
session on success-oriented attitude, partner management,
assertiveness, cooperation strategies, maintaining win-win
relationships long term, dealing with difficult partners and handling
conflict situations.
Results
� According to participant and line manager feedback, the
programmes successfully supported sales staff in achieving
more focused sales efforts, improved sales results, better
customer relationship management, and thus a more consistent
achievement of business objectives
- Participants reported a boost in morale, self-confidence,
motivation and achievement drive
� In addition, the programmes had a markedly positive impact that
helped reduce staff turnover
- Based on the success of the project, the client is exploring opportunities for further cooperation with TACK.
SUCCESS STORΥ
SUCCESS STORΥ
SUCCESS STORΥ
Global pharmaceutical icon, Ukraine Professionalising the field sales force
Background and objectives
Our client is one of the top 5 pharmaceutical companies in the
world. They achieved significant results in the Ukrainian market
within a few years after entry. Being part of a global company, they
had their internal training and development solutions implemented
by in-house trainers. The objective to further increase market share
required reinforcing their field sales force. They realised that to
develop required competencies effectively they needed to partner
with a specialist provider who has the right expertise, industry
knowledge and delivery capability. They chose TACK and over time
our co-operation developed into a close partnership. In addition to
developing their field sales force, we helped re-design and deliver
loyalty programmes for opinion leaders and key buyers, too.
Response
� Designedandimplementedadevelopmentprogrammeforthe
field sales force to reinforce key competencies needed to gain more
business, providing practical business development tools to use in
daily practice
� Developmentworkshopsforopinionleaderstohelpthemensure
greater impact of their speeches
� Trainingmodulesforkeybuyerstohelpthemfosteraneffective
communication.
Results
� Increasedproductivityoftheclient'ssalesforceresultinginhitting
targets
� Increasedloyaltyandcommitmentonthepartofopinionleaders
and key buyers
� Feedbackreceivedindicatesthatbothparticipantsandtheir
managersvaluedTACK�scomprehensiveapproachandconsider
TACKaprofessionalandreliableL&Dpartner
� Highlypositivefeedbackfromthedepartmentresonatedinside
the company, and as a result they expanded our co-operation with
further departments previously co-operating with a competitor.
SUCCESS STORΥ
Top ranking global pharma company, Indonesia Growing, acting, generating results
Global pharmaceutical giant, Hungary Improving sales effectiveness
Pharmaceuticals10 > 11
In a fast-changing and highly complex
business environment
it is of paramount importance
to be able to manage effectively and
�sell your way to success'.
Are you uniquely well-placed
to make a profound difference
to your people's performance
and your organisation's results?
TACK International Ltd, Trinity Court, Batchworth Island, Church Street, Rickmansworth
WD3 1RT, United Kingdom, Tel.: +44 (0) 1923 897900, Fax:+44 (0) 1923 710243
[email protected], www.tackinternational.com
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