7/31/2019 TabTimes Tablet Strategy- Jeff Moore- Austin Convention Center Presentation
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2012 TabTimes
Tablet Strategy Conference
Jeff MooreDatabase Administrator
Austin Convention CenterCity of AustinFileMaker 11 Certified [email protected]
7/31/2019 TabTimes Tablet Strategy- Jeff Moore- Austin Convention Center Presentation
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Austin Convention Center
36 iPads in use by
Exhibitor Services Staff
100 by the end of 2012
Application Delivery is theDriving Force
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Planning for an Event
Service Orders arrive 2-3
weeks before an event
Larger events havingbetween 300-400 serviceorders (SXSW, TCEA,
HITEC)
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The Previous Process
USM (Utility Services Manager) FileMaker Pro desktop application
The Blue Folder filled with paperworkorders & floor diagrams
Scraps of paper, pens and hand-
held radios
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USM (Utility Services Manager)
USM Workorder List
USM Workorder Detail
USM Workorder Items
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Paper Workorder
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Choosing a Mobile Device
Initial attempts: Motion Computing, Dell Axim
A screen large, easy to use
Ability to secure and manage
A mature product that has established relationships
with third-party vendors (MDM, cases, adapters)
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Mobile Application Requirements
Able to navigated with a single finger
Turn on and go Limit number of taps to usage
Able to use up-to-the-minute data from existingWorkorder application
Data Security
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USM MobileUSM Event List
USM Workorder List
USM Workorder Detail
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Mobile Workorder Detail
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Mobile Workorder Detail
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Mobile Workorder Detail
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Booth Diagram
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Booth Diagram
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Booth Diagram
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Data Transfer Challenges
Needed COA Security Divisions blessing of ourconnection method
No open ports, small subset of data, limited IP addressaccess, internally instantiated connections
How to sync the data between the internal server andexternal server?
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Server Deployment & Data Transfer
USM
FileMaker Server(Win Server 2008)
USM MobileFileMaker Server
(Mac OS)
City of AustinNetwork
External WirelessNetwork
External References
to USM Mobile
Tables
Robot - Transfer data every 5minutes between 7AM and 7PM
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iPad Deployment Challenges
A new device never before supported by COA IT
Configuration standards, security, OS andapplication installations & upgrades
Short-term and Long-term management solutions
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Benefits of using FileMaker Go and iPad
Rapid application development, short learning curve,no need to download app upgrades
Estimated annual savings of $50,000 and 200% ROI
Work Smarter: Fewer errors, faster installations, workpreview
Increased customer satisfaction: Line Busting,Incentive Program
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Future Plans
More devices: 100 iPads (90% of Event Staff) by Q4 of 2012
Four more apps:
1. Room Configuration List
2. Security Incident Reports (similar to PMD Promotion)
3. Purchase Manager Receiving4. Credit card transactions for on-the-spot orders
7/31/2019 TabTimes Tablet Strategy- Jeff Moore- Austin Convention Center Presentation
22/22
2012 TabTimes
Tablet Strategy Conference
Jeff MooreDatabase Administrator
Austin Convention CenterCity of Austin
FileMaker 11 Certified Developer
512-404-4033
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