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PEKERJA SIHAT, PRODUKTIVITI MENINGKAT 30 June 2016 Page 2
Star Rating will be mandatory
for you to be eligible to
renew your training
providers registration
STAR RATING ASSESSMENT
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OLD vs NEW FORM
Improvement
Similar in Context
Classification of components into their respective
section
Marking scheme is the same
Transparent
Guidelines and assistance
STAR RATING ASSESSMENT
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STAR RATING FORM
Dateline at 31 AUGUST 2016
STAR RATING ASSESSMENT
PEOPLE, PROWESS, PROGRESS
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STAR RATING SYSTEM FOR TRAINING PROVIDERS
• Pls send official letter/ email
IT SUPPORT / eTRIS Assistance
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BRIEFING ON STAR RATING SYSTEM FOR TRAINING PROVIDERS
• This guidelines is to detail out
the criteria for the assessment of
star rating system for training
providers registered with PSMB.
PEOPLE, PROWESS, PROGRESS
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BRIEFING ON STAR RATING SYSTEM FOR TRAINING PROVIDERS
PEOPLE, PROWESS, PROGRESS
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BRIEFING ON STAR RATING SYSTEM FOR TRAINING PROVIDERS
• This guidelines is to detail out
the criteria for the assessment of
star rating system for training
providers registered with PSMB.
PEOPLE, PROWESS, PROGRESS
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STAR RATING
Total Marks Star Rating
86-100 5 Star
71-85 4 Star
56-70 3 Star
41-55 2 Star
36-40 1 Star
35 and below No Star
STAR RATING ASSESSMENT
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STAR RATING
STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
SECTION B : CORPORATE STRATEGY
State the corporate strategy of the company with regards to its Vision, Mission, Objectives, Quality Policy and Core Values.
Vision :
Mission :
Objectives :
Quality Policy :
Client Charter/Values :
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STAR RATING ASSESSMENT
QUESTION REMARKS SCORE
SECTION A Company’s information No point
SECTION B Corporate strategy 1 point each
Total Maximum Points : 5 points
Evidence Required:
Company Registration Form
HRDF Training Provider Certificate
HRDF Contribution / Levy Statement
Name card of contact person
Company’s vision, mission, objectives, quality policy and client
charter.
Company’s Profile
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
SECTION C : TRAINING PROGRAMMES
1 Type of programmes offered by
your organisation
2 points for each Certification programme
Total Maximum Points : 10 Points
2 Training Calendar 5 points for “Yes”
Total Maximum Points : 5 Points
3 Training Programme Management
System
5 points for “Yes”
Total Maximum Points : 5 Points
4 Total number of training programmes
conducted in the previous year
A gap increase of 5 points.
Lowest Point : 5 Points
Highest Point : 20 Points
5 Total number of training sessions
A gap increase of 5 points.
Lowest Point : 5 Points
Highest Point : 20 Points
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STAR RATING ASSESSMENT
SECTION C : TRAINING PROGRAMMES
6
Total number of training
programmes registered
under HRDF’s Scheme
SBL Khas : 10 points each (Max : 60 points)
SMETAP : 2 points each (Max : 10 points)
Apprenticeship/Others : 5 points each (Max : 10 points)
Total Maximum Points : 80 Points
7 Target group
2 points for each HRDF Registered Employer (Max : 20
points)
1 point for each non-HRDF Registered Employer/
Government/Agency/Others (Max 10 points)
Total Maximum Points : 30 Points
8 Effectiveness of training
programmes
5 points for “Yes”
Total Maximum Points : 5 Points
9 Model of training
programmes evaluation
5 points for one selected model
Total Maximum Points : 5 Points
10
Please choose the highest
level of evaluation that you
have carried out
A gap increase of 5 points.
Lowest Point : 5 Points
Highest Point : 15 Points
Level 4: **Special Point
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STAR RATING ASSESSMENT
SECTION C : TRAINING PROGRAMMES (EVIDENCE REQUIRED)
1 Type of programmes offered
by your organisation
List of training programmes offered (classify to
technical and non-technical).
MOU/Collaboration Agreement with Certification
Body (for certification programmes)
Company Profile on Certification Body
2 Training Calendar Training Calendar
3 Training Programme
Management System
Record of all training programmes
Organize curriculum for training programmes
Track certification requirements
Track effectiveness of training programmes
4
Total number of training
programmes conducted in the
previous year A summary of all training programmes and number
of the session conducted in the previous year
Attendance lists for the training programmes 5
Total number of training
sessions
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STAR RATING ASSESSMENT
SECTION C : TRAINING PROGRAMMES (EVIDENCE REQUIRED)
6 Total number of training
programmes registered under
HRDF’s Scheme
List of training programmes offered (classify to their
respective HRDF Scheme).
MOU/Collaboration Agreement for SBL Khas,
Apprenticeship Scheme, Logo, SMETAP,
1MOC,1MG, etc.
Letters from HRDF related to all HRDF Scheme
registered programmes
7 Target group
Summary of clients
Letters/invoices/receipts to clients on training
programmes
8 Effectiveness of training
programmes
Brochures/Proposal/Letters that stated that
effectiveness of training programmes will be
conducted
9 Model of training programmes
evaluation Description of model adopted
10
Please choose the highest
level of evaluation that you
have carried out
Pre/Post Test Training Programmes
Effectiveness Tracking Forms (2nd and 3rd level)
Summary of effectiveness of training report
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BRIEFING ON STAR RATING SYSTEM FOR TRAINING PROVIDERS
PEOPLE, PROWESS, PROGRESS
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STAR RATING ASSESSMENT
PEOPLE, PROWESS, PROGRESS
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STAR RATING ASSESSMENT
SECTION D : CUSTOMER MANAGEMENT
11 Customer Relationship
Management System
5 points for “Yes”
Total Maximum Points : 5 Points
12 Customer Satisfaction Survey 5 points for “Yes”
Total Maximum Points : 5 Points
13 Customer Experience
Management
5 points for “Yes”
Total Maximum Points : 5 Points
14 Customers’ testimonial 5 points for “Yes”
Total Maximum Points : 5 Points
15 Website /social media platform 5 points for “Yes”
Total Maximum Points : 5 Points
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STAR RATING ASSESSMENT
SECTION D : CUSTOMER MANAGEMENT (EVIDENCE REQUIRED)
11 Customer Relationship
Management System
Customer database
Sales Tracking Record
List of vendors/trainers for training programmes
Sales Sheet for confirmed training programmes
12 Customer Satisfaction Survey Survey report
Survey forms
13 Customer Experience
Management
Reminder to customers on training programmes
Training programmes Learning Group
Relationship management
Track certification achievements
Updates about training programmes
14 Customers’ testimonial A summary of all the customers 'testimonial
Testimonial form
15 Website /social media
platform
Facebook page/website/group for customers to
interact and communicate
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
SECTION E : CAPACITY AND CAPABILITY BUILDING
16 Venue of training programmes No point given
17 Training facilities and equipment 5 points for each “Yes”
Total Maximum Points : 55 Points
18 Training room/lab/workshop 5 points for each
Total Maximum Points : 25 points
19 Number of Trainers 2 points each
Total Maximum Points : 10 points
20 Trainers’ Certifications 2 points each
Total Maximum Points : 10 points
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STAR RATING ASSESSMENT
SECTION E : CAPACITY AND CAPABILITY BUILDING (EVIDENCE REQUIRED)
16 Venue of training programmes List of hotel/training venues used
17 Training facilities and
equipment Physical evidence of each item
18 Training room/lab/workshop Physical evidence of each room
19 Number of Trainers
A summary of all trainers
Trainers’ Appointment Letters/Contract
Summary of Trainers 'Rate/Fees
20 Trainers’ Certifications
A summary of all trainers’ qualifications and TTT
certifications
Trainers 'Individual File
Trainers’ TTT Certificate
Trainers 'Exemption Letters/Certificate
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
SECTION F : QUALITY SYSTEM
21 Quality System
10 points for “ISO Certification”
5 points for each “Yes”
Total Maximum Points : 35 Points
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STAR RATING ASSESSMENT
SECTION F:QUALITY SYSTEM (EVIDENCE REQUIRED)
21 Quality System
ISO Certification (10 Points)
Training Materials for training programmes
Standard Operating Procedures /Process Flow
Improvement Form/ Suggestion Form
Quality Working Group
Award Certificates/Plaque or Trophies
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
SECTION G : OFFICE MANAGEMENT
22 Number of employees No point given
23 Office items 5 points for “Yes”
Total Maximum Points : 30 Points
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STAR RATING ASSESSMENT
SECTION G : OFFICE MANAGEMENT (EVIDENCE REQUIRED)
22 Number of employees Summary of Employees
23 Office items
Organization Chart
Filing Room/Files
Employees Database / Record of Payroll / Wages
Record/ Letter of Employment
Employees Training Needs Analysis, Training
Records, Development Programme
Cleanliness, Tidiness and Labels
Inventory Room
Safety Elements
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
SECTION H : INDUSTRY ASSOCIATION AND PSMB
24 Member of an association 5 points for “Yes”
Total points : 5 Points
25 PSMB’s Integrity Pledge 10 points for “Yes”
Total points : 10 Points
26 PSMB’s Trainers Conference
in the previous year
5 points for “Yes”
Total Maximum Points : 5 Points
27 PSMB’s award? **Special Point
28 Attended any workshop
conducted by PSMB? **Special Point
29 Purchase PSMB’s Employers
Directory from PSMB? **Special Point
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STAR RATING ASSESSMENT
SECTION H: INDUSTRY ASSOCIATION AND PSMB (EVIDENCE REQUIRED)
24 Member of an association Membership Certificate / Invoice/ Receipt
25 PSMB’s Integrity Pledge Photocopy of Integrity Pledge
26 PSMB’s Trainers Conference
in the previous year Certificate of Attendance / Invoice / Receipt
27 PSMB’s award? Award Certificates/Plaque or Trophies
28 Attended any workshop
conducted by PSMB? Certificate of Attendance / Invoice / Receipt
29 Purchase PSMB’s Employers
Directory from PSMB? Access to Directory / Invoice / Receipt
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
SECTION I : OTHERS
30 Value-added services 5 points each
Total Maximum Points : 15 Points
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STAR RATING ASSESSMENT
SECTION I: OTHERS (EVIDENCE REQUIRED)
30 Value-added services Any evidence of free talk / Free training / CSR / free
coaching /money-back guarantee and etc.
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
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STAR RATING ASSESSMENT
• The Star Rating scores will be given by PSMB’s appointed Star Rating Inspectors.
• Observation, inquiry and inspection are all primary methods based on the Star Rating Assessment Form.
• The inspectors also will assess a certain number of files selected at random.
• Each inspection ends with an interview.
• The findings of the inspection are fully discussed together with any recommendations.
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STAR RATING ASSESSMENT
• The scores and proposed Star Rating will be presented to the Star Rating Award Committee for approval.
• The Star Rating Award Committee will evaluate each Training Provider’s scores to confer the Star Rating.
• The decision from the Star Rating Award Committee shall be final and the matter shall, therefore, be regarded as closed.
PEOPLE, PROWESS, PROGRESS
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BRIEFING ON STAR RATING SYSTEM FOR TRAINING PROVIDERS
OUR TEAM (STAR RATING INSPECTORS)
Mohd Sukri Kamaluddin [email protected]
Syamsuri Sulong [email protected]
Mohd Nur Ain Hassan [email protected]
PEOPLE, PROWESS, PROGRESS
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BRIEFING ON STAR RATING SYSTEM FOR TRAINING PROVIDERS
OUR TEAM (STAR RATING INSPECTORS)
Puan Siti Norzuliana [email protected]
Faiz Latiff [email protected]
30 June 2016 Page 45
PEMBANGUNAN SUMBER MANUSIA BERHAD (545143-D)
Wisma HRDF, Jalan Beringin, Damansara Heights, 50490 Kuala Lumpur
Tol Free Line: 1 800 88 4800 | General Line: 03-20964800 |
General Fax: 03-2096 4999
HRDF Portal: www.hrdf.com.my | NHRC Portal: www.nhrc.com.my
Facebook: MY HRDF
Mengenai PSMB
Kumpulan Wang Pembangunan Sumber Manusia (KWPSM) ditadbir oleh Pembangunan Sumber Manusia Berhad (PSMB), sebuah
agensi kerajaan di bawah Kementerian Sumber Manusia menerusi Akta Pembangunan Sumber Manusia Berhad, 2001.
Visi KWPSM adalah untuk menjadi daya penggerak latihan dan pembangunan tenaga kerja di samping Misi untuk meningkatkan
pengetahuan, kemahiran dan keupayaan tenaga kerja melalui pengurusan kumpulan wang yang efektif. Objektif KWPSM adalah
untuk menggalakkan majikan yang diliputi di bawah Akta Pembangunan Sumber Manusia Berhad, 2001 untuk melatih semula
dan meningkatkan kemahiran pekerja, perantis dan pelatih bagi memenuhi keperluan pelan perniagaan selaras dengan strategi
pembangunan negara.
PEJABAT CAWANGAN
CAWANGAN UTARA Tingkat 2, Wisma PERKESO
Lebuh Tenggiri 2, Bandar Seberang Jaya
13700 Pulau Pinang
Tel: 04-397 0779, 04-3987350,
04-3980081 & 04-3984697
Fax: 04-3987350 & 04-3987350
CAWANGAN JOHOR No. 50 & 50-01, Jalan Setia 3/7
Taman Setia Indah, Johor Bahru
81100 Johor
Tel: 07-353 8121, 07-353 8131
Fax: 07-353 8217
CAWANGAN MELAKA Lot 4-04, Wisma UTC
Jalan Tan Chay Yan
Off Jalan Hang Tuah
75300 Melaka
Tel: 06-2821537
Fax: 06-2821536
CAWANGAN SABAH Lot B5, Tingkat 5
Bangunan KWSP, Kota Kinabalu
88598 Sabah
Tel: 088-260 114, 088-263 114
Fax: 088-252 114
CAWANGAN SARAWAK Wisma PERKESO
Level 4, Lot 436, Section 54,
No. 52 Travilion Commercial Centre
Padungan
93100 Kuching, Sarawak
Tel: 082-254 721, 082-254 564
Fax: 082-254 795
CAWANGAN PANTAI TIMUR Cawangan Pantai Timur,
Pusat Latihan Hospitaliti Cherating,
Perkampungan Cherating Lama,
26080 Kuantan, Pahang
Tel: 09-5819250
Fax: 09-5819268
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