Stakeholder Enterprise Portal (SEP)
Veterans Relationship Management (VRM)Chris Hluchyj, VRM, SEP Business Lead
April 17, 2013
U.S. Department of Veterans Affairs Veterans Benefits Administration
U.S. Department of Veterans Affairs Veterans Benefits Administration
U.S. Department of Veterans Affairs Veterans Benefits Administration
U.S. Department of Veterans Affairs Veterans Benefits Administration
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What is the Stakeholder Enterprise Portal (SEP)?
• Secure• Single Access Point web-based portal• URL: www.sep.va.gov • Can be accessed anywhere internet
connection is available• External business partners who support
Veterans
• Veteran’s Service Organizations
• Clinicians
• Employers
• And more
U.S. Department of Veterans Affairs Veterans Benefits Administration
Where are we?
U.S. Department of Veterans Affairs Veterans Benefits Administration
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SEP 2.1February 2013
SEP 3.0Spring 2013
Login with Personal Identity Verification (PIV) card
Provide additional search criteria
Login with Remote Level 3 Identity Proofing
Upload supporting documents
Claims Status View DIC claims
Payment History Personal Contact information Update (PCIU)Email address, home address, DD_EFT
Access VONAPP Direct Connect (VDC) Access to Knowledge Management (KM)
Manage Power of Attorney (POA) requests
Check trace capability
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U.S. Department of Veterans Affairs Veterans Benefits Administration
The impacts of SEP…
…for the Veteran and VSO• Provides a secure way of doing business
• Offers real time acceptance of a 21-22 request
• The VSO is able to view the same information the Veteran does in eBenefits
•VSO’s can create a compensation 526 claim and preserve the initial date of claim for the Veteran
• The VSO and Veteran can work remotely and still provide assistance
• Less calls to the National Call Centers
• Claims are completed faster, more accurately and go directly into VBMS for processing
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U.S. Department of Veterans Affairs Veterans Benefits Administration
VSO Support
…If I have a question who do I contact?• 1
• 2
• 3
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Backup Slides
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Veteran can check their POA in eBenefits
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Veteran can request VSO representation in eBenefits
Veteran submits electronic 21-22
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Remote Proof and PIV login
Coming in Late February Release
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Remote Proof Level 3 Credential
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Manage Power of Attorney (POA) Requests
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Manage Power of Attorney (POA) Requests
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Search for Veterans— Access VDC, Payment History , and Claims Status
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Claims Status through SEP
Displays what evidence is needed to complete the claim
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Payment History through SEP
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U.S. Department of Veterans Affairs Veterans Benefits Administration
Access VDC through SEP
Preserve the initial date of claim
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U.S. Department of Veterans Affairs Veterans Benefits Administration
QUESTIONS?
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