SPU STAFF TRAINING

Sripatum Institute of Language and Culture Lesson 1 – First Time Meetings and

Introducing

FIRST TIME MEETINGSIntroducing Yourself

GreetingsPersonal Information

Introducing OthersSimple Questions and Answers

Follow-up QuestionsGoodbyes

COMMON GREETINGS Good Morning Good Afternoon Good Evening Nice to meet you.

How do you do? Welcome to _________. Can I help you (______)? How are you? Good to see you

(again).

What are some other good greetings?

How do you greet one another?Have you been in a situation where had to use a different greeting?

Do you know of any greetings from other cultures?

GENERAL GREETING FOR WESTERNERS • The Handshake• Make eye contact• Shake hands firmly, but briefly

PRACTICE THE HANDSHAKE1. Shake hands with three people

–NO TALKING –Focus on Eye Contact and the Handshake

PRACTICE THE HANDSHAKE1. Shake hands with three people

–NO TALKING-Focus on Eye Contact and the Handshake

2. Shake hands with three different people – INTRODUCE yourself by saying

A: “Hello, my name is _______. Nice to meet you.”(shake hands)B: “Nice to meet you too, my name is ______.”

FOLLOW – UP QUESTIONSAnd you?How about you?What about you?What do you think?Do you agree?What do you do?Where are you from?

Think of the most suitable reaction to the following phrases.

a How are you? b How do you do? c Pleased to meet you.d It was nice meeting you. e Have a good weekend. f See you next month.g You must be Ann Peterson. h I hope to see you again.

REFLECTING AND REACTINGA: What do you do?B: I’m a student.A: ________________?

What is a good follow up question for Person A to ask Person B?

Options for Person A:

• Oh, great, where do you study?• Oh, what year are you in your

studies?• What do you plan on doing after

graduation?• How are you enjoying your time in

school?

REFLECTING AND REACTINGA: Where are you from?B: I’m from AmericaA: ________________?

What is a good follow up question for Person A to ask Person B?

Options for Person A:

• Oh, great, how long have you been here?

• Oh, what brings you to Thailand?• Ah, interesting, so what do you do?• How are you enjoying your time

here?

INAPPROPRIATE 1ST CONVERSATION TOPICS

• How old are you?• How much money do you

make?• Are you married?• Do you have any children?• Anything related to weight…

APPROPRIATE 1ST CONVERSATION TOPICS

• Where did you grow up?• How long have you been in your

position?• Do you travel a lot in your work?• Where did you study for your

degree?

GOODBYE RESPONSE1. Have a good/

safe trip/ flight. 2. Have a good

weekend. 3. Enjoy the rest of

your stay. It was nice meeting you.

4. I hope to see you again. See you on the 13th.

1. Thank you … (same to you).

2. Same to you.

3. I really enjoyed meeting you, too.

4. I hope so, too. See you.

GOOD-BYES Good bye/ Bye/ I’ll say

good bye/ See you later/ See you soon.

I (really) must be going.

I’m afraid I’ve got to go.

It’s getting (very/ rather) late.

I’ve got some things to prepare for … .

I’ve got a lot to do this afternoon.

I’ve enjoyed talking to you.

It’s been (most) interesting talking to you.

It’s been a very useful meeting/ nice afternoon.

Thanks for everything. Thank you for (all)

your help. Thank you for coming.

PRACTICE: GREETINGS AND INTRODUCTIONS

What is the difference between these phrases?a How do you do? How are you?b Excuse me, are you Mrs Kramer? Sorry, I don’t know your name.c May I introduce myself? Hi everybody. My name’s Jim Sellers.d This is Mary. Let me introduce you to Mary Higgins.e Goodbye. It’s been very interesting talking to you. See you. I really had a good time.f I got to go now. I’m afraid I must be going soon.

Complete the following conversations with the most appropriate words or phrases.

A: Excuse me, ____________ Jacqueline Turner?B: Yes, that’s ____________.A: May I ____________ myself? I’m Martin Young. How do you do?B: ____________, Mr Young.

A: Hello, Chris Evans. Mind if I join you?B: Oh, ____________ not. Frank Richards.A: ____________ to meet you, Frank. So how are you finding the conference so far?B: Actually, I’ve only arrived this morning.A: All right. I …

A: Dan! Good to see you again. ____________ are things?B: Hello, Lin. Fine, thanks. Pretty busy, as always, I suppose. Can I introduce you to my colleague, Peter Winston? Peter, ________ _______ Lin Farrell.A: Nice to meet you, Ms Farrell.B: Nice to meet you, too. ____________, call me Lin.A: Then you must call me Peter.

INTRODUCING OTHER PEOPLE

This is my ______, Jack.This is my _____, Mr. Ritter.This is........He’s in charge of.............This is........He looks after the..............This is……..He’s our….Director/ManagerLet me introduce you to...(name of a person)I would like to introduce...(name of person)Allow me to introduce…(name of person)Have you met…(name of person)? She’s just

taken over as Head of...