The SORTA Board of Trustees may go into Executive ldquoClosedrdquo Session under the Ohio Open Meetings Act Section 12122(G)(1) To consider appointment employment dismissal discipline promotion demotion or compensation of a public employeehellip Section 12122(G)(2) To consider the purchase of property for public purposeshellip Section 12122(G)(3) Conferences with an attorney for the public body concerning disputes involving the public body that are the subject of pending or imminent court action Section 12122(G)(4) Preparing for conducting or reviewing negotiations or bargaining sessions with public employeeshellip Section 12122(G)(5) Matters required to be kept confidential by federal law or regulations or stat statues Section 12122(G)(6) Details relative to the security arrangements and emergency response protocols for a public body or a public office Section 12122(G)(8) To consider confidential information related to the marketing plans specific business strategy production techniques trade secretshellip
SORTA PLANNING AND OPERATIONS COMMITTEE MEETING
TUESDAY FEBRUARY 12TH 2019- 900 AM SORTAMETRO BOARD ROOM 602 MAIN STREET SUITE 1200
CINCINNATI OHIO General Items Call to order Pledge of Allegiance Recite Mission and Vision Statement 1 Approval of Planning amp Operations Committee Minutes January 8th 2019 Briefing Items
2 RTC Quarterly Update (Mike Nagy) 3 MaaS Schedule Update(Khaled Shammout) 4 FaStops Project Update (Khaled Shammout) 5 Service Change OpportunitiesMobility on Demand Update (Khaled Shammout amp Mark McEwan) 6 Ridership Reports for January 2019 (Mark McEwan)
Action Items
7 Proposed Resolution Approval of 2019-2021 Title VI Program Update (Khaled Shammout) 8 Proposed Resolution Approval to Purchase In-Ground Bus Lifts at Queensgate Garage (Mike Nagy)
Other Items Adjournment
The next regular meeting of the Planning amp Operations Committee has been scheduled for Tuesday March 12th 2019 at 900 am the SORTAMetro Board Room
602 Main Street Suite 1200 Cincinnati Ohio
1
PLANNING amp OPERATIONS COMMITTEE TUESDAY JANUARY 8TH 2019 ndash 900 AM
SORTAMETRO MT ADAMS BOARD ROOM 602 MAIN STREET SUITE 1200
CINCINNATI OHIO COMMITTEEBOARD MEMBERS PRESENT Heidi Black Allen Freeman Blake Ethridge Robert Harris Kreg Keesee Pete McLinden Mary Miller Gwen Robinson and Kathleen Wyenandt COMMITTEE MEMBERS ABSENT Brendon Cull STAFF MEMBERS PRESENT Dwight Ferrell Donna Adkins John Edmondson Dan Feldman Pat Giblin Paul Grether Adriene Hairston Darryl Haley Brandy Jones Caprice Jones Maria Jones Michelle Jeng Mark McEwan Ted Meyer Mary Moning Cindy Resor David Riposo Judy Ross Shannel Satterfield Khaled Shammout TJ Thorn and Mike Weil OTHERS PRESENT Kim Schaefer (Vorys Sater Seymour amp Pease LLP) Alana Tucker (Government Strategies) Hannah Sparling (Media) Carolyn Miller (LWV) Taylor Liggins (Cincinnati Chamber) 1 Call to Order
Ms Robinson called the meeting to order
2 Pledge of Allegiance
The Pledge of Allegiance was recited
3 SORTArsquos Vision and Mission Statements
SORTArsquos vision and mission statements were recited
4 Approval of Minutes of December 11th 2018
Mr Freeman made a motion that the minutes of the December 11th meeting be approved as previously emailed and Ms Miller seconded the motion By voice vote the Committee approved the minutes
5 MaaS App Update
Mr Shammout updated the Committee on the process and progress of the Mobility As A Service App This updated included the current procurement state future fare simplification and its schedule The Committee accepted the report as presented
6 Reallocate and Mobility Demand Update
Mr McEwan provided an update on the three key points Cut Routes Reallocate Service and Mobility on Demand regarding the underperforming local and express routes at the Committees request in December This updated included new recommendations and mobility on demand options The Committee asked staff to continue the Route 28 service and monitor its productivity and requested more mobility on demand service options for Routes 1amp 50 The Committee also requested a modified timeline regarding the implementation of a service change timeline Staff agreed to provide an update at the February meeting
2
7 Ridership Reports for December
Ms Robinson deferred this report stating information was available in the Board books
8 ODOT Annual State Safety Oversight Program Status
Mr Thorn reviewed the annual ODOT Safety Oversight Program Status Report noting that the report indicated that the Cincinnati Streetcar safety program is being managed properly and deadlines are being met
9 Proposed Motion Approval of Agency Safety Plan-Bus
Mr Thorn requested approval of the System Safety Program Plan (SSPP) ndash Bus as the Interim Public Transit Agency Safety Plan He briefed the Committee of the Public Transportation Agency Safety Plan (PTASP) final rule (49 CFR Part 673) that becomes effective on July 19 2019 and that each transit operator is required to certify that it has a safety plan meeting the requirements of the rule by July 20 2020 The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
10 Proposed Motion Approval of Agency Safety Plan-Rail
Mr Thorn requested approval of the System Safety Program Plan (SSPP) ndash Rail as the Interim Public Transit Agency Safety Plan The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
11 Proposed Resolution Approval of Contract for Security Services at Riverfront Transit Center
Mr Weil requested approval to enter into a three (3) year contract with a two (1) year options with National Alliance Security at a total estimated cost of $384982 for security services at the RTC The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
12 Proposed Resolution Approval to Purchase Paratransit Vehicles
Mr Edmondson requested approval to execute a five (5) year contract with Transportation Equipment Sales Corp (TESCO) for the purchase of paratransit vehicles at cost not to exceed $4251995 The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
13 Proposed Motion Approval of Modification for Appointment of OKI Board
This motion is to appoint Darryl Haley as SORTArsquos representative to the OKI Board of Trustees and David Riposo as the alternate The Committee agreed to recommend the motion to the full Board for approval
This item was moved to the January Board Consent Agenda
3
14 New Business
The next regular meeting of the Planning and Operations Committee has been scheduled for Tuesday February 12th 2019 at 900 am
15 Adjournment The meeting adjourned at 1035 AM
February 2019
BRIEFING ITEMndash QUARTERLY UPDATE RTC REPAIRS STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide a progress report regarding the Riverfront Transit Center repairs
SUBMITTED BY
Mike Nagy Project amp Facility Manager
Attachments Presentation
Quarterly Update RTC Repairs
Tasks and Timeline bull Mobilization began 91918 bull Task 1 (Debris cleanup and power washing) 918-119 bull Task 2 (Drain Cleaning) 1018 bull Task 3 (Electric ReplacementRepairs) 918-119 bull Task 4 (HVAC VFDrsquos Column Vents Ductwork) 918-119 bull Task 5 (Elevators) 918-319 bull Task 6 (IT Equipment) 1018-119 bull Task 7 (Security Equipment) 1018-119 bull Task 8 (Inspect amp Abate Mold) 1018 bull Task 9 (Exhaust Fans amp Miscellaneous Repairs) 918-1118
Progress Update
bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components
are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319
( have approved shop drawings)
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
1
PLANNING amp OPERATIONS COMMITTEE TUESDAY JANUARY 8TH 2019 ndash 900 AM
SORTAMETRO MT ADAMS BOARD ROOM 602 MAIN STREET SUITE 1200
CINCINNATI OHIO COMMITTEEBOARD MEMBERS PRESENT Heidi Black Allen Freeman Blake Ethridge Robert Harris Kreg Keesee Pete McLinden Mary Miller Gwen Robinson and Kathleen Wyenandt COMMITTEE MEMBERS ABSENT Brendon Cull STAFF MEMBERS PRESENT Dwight Ferrell Donna Adkins John Edmondson Dan Feldman Pat Giblin Paul Grether Adriene Hairston Darryl Haley Brandy Jones Caprice Jones Maria Jones Michelle Jeng Mark McEwan Ted Meyer Mary Moning Cindy Resor David Riposo Judy Ross Shannel Satterfield Khaled Shammout TJ Thorn and Mike Weil OTHERS PRESENT Kim Schaefer (Vorys Sater Seymour amp Pease LLP) Alana Tucker (Government Strategies) Hannah Sparling (Media) Carolyn Miller (LWV) Taylor Liggins (Cincinnati Chamber) 1 Call to Order
Ms Robinson called the meeting to order
2 Pledge of Allegiance
The Pledge of Allegiance was recited
3 SORTArsquos Vision and Mission Statements
SORTArsquos vision and mission statements were recited
4 Approval of Minutes of December 11th 2018
Mr Freeman made a motion that the minutes of the December 11th meeting be approved as previously emailed and Ms Miller seconded the motion By voice vote the Committee approved the minutes
5 MaaS App Update
Mr Shammout updated the Committee on the process and progress of the Mobility As A Service App This updated included the current procurement state future fare simplification and its schedule The Committee accepted the report as presented
6 Reallocate and Mobility Demand Update
Mr McEwan provided an update on the three key points Cut Routes Reallocate Service and Mobility on Demand regarding the underperforming local and express routes at the Committees request in December This updated included new recommendations and mobility on demand options The Committee asked staff to continue the Route 28 service and monitor its productivity and requested more mobility on demand service options for Routes 1amp 50 The Committee also requested a modified timeline regarding the implementation of a service change timeline Staff agreed to provide an update at the February meeting
2
7 Ridership Reports for December
Ms Robinson deferred this report stating information was available in the Board books
8 ODOT Annual State Safety Oversight Program Status
Mr Thorn reviewed the annual ODOT Safety Oversight Program Status Report noting that the report indicated that the Cincinnati Streetcar safety program is being managed properly and deadlines are being met
9 Proposed Motion Approval of Agency Safety Plan-Bus
Mr Thorn requested approval of the System Safety Program Plan (SSPP) ndash Bus as the Interim Public Transit Agency Safety Plan He briefed the Committee of the Public Transportation Agency Safety Plan (PTASP) final rule (49 CFR Part 673) that becomes effective on July 19 2019 and that each transit operator is required to certify that it has a safety plan meeting the requirements of the rule by July 20 2020 The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
10 Proposed Motion Approval of Agency Safety Plan-Rail
Mr Thorn requested approval of the System Safety Program Plan (SSPP) ndash Rail as the Interim Public Transit Agency Safety Plan The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
11 Proposed Resolution Approval of Contract for Security Services at Riverfront Transit Center
Mr Weil requested approval to enter into a three (3) year contract with a two (1) year options with National Alliance Security at a total estimated cost of $384982 for security services at the RTC The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
12 Proposed Resolution Approval to Purchase Paratransit Vehicles
Mr Edmondson requested approval to execute a five (5) year contract with Transportation Equipment Sales Corp (TESCO) for the purchase of paratransit vehicles at cost not to exceed $4251995 The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
13 Proposed Motion Approval of Modification for Appointment of OKI Board
This motion is to appoint Darryl Haley as SORTArsquos representative to the OKI Board of Trustees and David Riposo as the alternate The Committee agreed to recommend the motion to the full Board for approval
This item was moved to the January Board Consent Agenda
3
14 New Business
The next regular meeting of the Planning and Operations Committee has been scheduled for Tuesday February 12th 2019 at 900 am
15 Adjournment The meeting adjourned at 1035 AM
February 2019
BRIEFING ITEMndash QUARTERLY UPDATE RTC REPAIRS STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide a progress report regarding the Riverfront Transit Center repairs
SUBMITTED BY
Mike Nagy Project amp Facility Manager
Attachments Presentation
Quarterly Update RTC Repairs
Tasks and Timeline bull Mobilization began 91918 bull Task 1 (Debris cleanup and power washing) 918-119 bull Task 2 (Drain Cleaning) 1018 bull Task 3 (Electric ReplacementRepairs) 918-119 bull Task 4 (HVAC VFDrsquos Column Vents Ductwork) 918-119 bull Task 5 (Elevators) 918-319 bull Task 6 (IT Equipment) 1018-119 bull Task 7 (Security Equipment) 1018-119 bull Task 8 (Inspect amp Abate Mold) 1018 bull Task 9 (Exhaust Fans amp Miscellaneous Repairs) 918-1118
Progress Update
bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components
are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319
( have approved shop drawings)
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
2
7 Ridership Reports for December
Ms Robinson deferred this report stating information was available in the Board books
8 ODOT Annual State Safety Oversight Program Status
Mr Thorn reviewed the annual ODOT Safety Oversight Program Status Report noting that the report indicated that the Cincinnati Streetcar safety program is being managed properly and deadlines are being met
9 Proposed Motion Approval of Agency Safety Plan-Bus
Mr Thorn requested approval of the System Safety Program Plan (SSPP) ndash Bus as the Interim Public Transit Agency Safety Plan He briefed the Committee of the Public Transportation Agency Safety Plan (PTASP) final rule (49 CFR Part 673) that becomes effective on July 19 2019 and that each transit operator is required to certify that it has a safety plan meeting the requirements of the rule by July 20 2020 The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
10 Proposed Motion Approval of Agency Safety Plan-Rail
Mr Thorn requested approval of the System Safety Program Plan (SSPP) ndash Rail as the Interim Public Transit Agency Safety Plan The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
11 Proposed Resolution Approval of Contract for Security Services at Riverfront Transit Center
Mr Weil requested approval to enter into a three (3) year contract with a two (1) year options with National Alliance Security at a total estimated cost of $384982 for security services at the RTC The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
12 Proposed Resolution Approval to Purchase Paratransit Vehicles
Mr Edmondson requested approval to execute a five (5) year contract with Transportation Equipment Sales Corp (TESCO) for the purchase of paratransit vehicles at cost not to exceed $4251995 The Committee agreed to recommend this resolution to the SORTA Board for approval
This item was moved to the January Board Consent Agenda
13 Proposed Motion Approval of Modification for Appointment of OKI Board
This motion is to appoint Darryl Haley as SORTArsquos representative to the OKI Board of Trustees and David Riposo as the alternate The Committee agreed to recommend the motion to the full Board for approval
This item was moved to the January Board Consent Agenda
3
14 New Business
The next regular meeting of the Planning and Operations Committee has been scheduled for Tuesday February 12th 2019 at 900 am
15 Adjournment The meeting adjourned at 1035 AM
February 2019
BRIEFING ITEMndash QUARTERLY UPDATE RTC REPAIRS STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide a progress report regarding the Riverfront Transit Center repairs
SUBMITTED BY
Mike Nagy Project amp Facility Manager
Attachments Presentation
Quarterly Update RTC Repairs
Tasks and Timeline bull Mobilization began 91918 bull Task 1 (Debris cleanup and power washing) 918-119 bull Task 2 (Drain Cleaning) 1018 bull Task 3 (Electric ReplacementRepairs) 918-119 bull Task 4 (HVAC VFDrsquos Column Vents Ductwork) 918-119 bull Task 5 (Elevators) 918-319 bull Task 6 (IT Equipment) 1018-119 bull Task 7 (Security Equipment) 1018-119 bull Task 8 (Inspect amp Abate Mold) 1018 bull Task 9 (Exhaust Fans amp Miscellaneous Repairs) 918-1118
Progress Update
bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components
are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319
( have approved shop drawings)
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
3
14 New Business
The next regular meeting of the Planning and Operations Committee has been scheduled for Tuesday February 12th 2019 at 900 am
15 Adjournment The meeting adjourned at 1035 AM
February 2019
BRIEFING ITEMndash QUARTERLY UPDATE RTC REPAIRS STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide a progress report regarding the Riverfront Transit Center repairs
SUBMITTED BY
Mike Nagy Project amp Facility Manager
Attachments Presentation
Quarterly Update RTC Repairs
Tasks and Timeline bull Mobilization began 91918 bull Task 1 (Debris cleanup and power washing) 918-119 bull Task 2 (Drain Cleaning) 1018 bull Task 3 (Electric ReplacementRepairs) 918-119 bull Task 4 (HVAC VFDrsquos Column Vents Ductwork) 918-119 bull Task 5 (Elevators) 918-319 bull Task 6 (IT Equipment) 1018-119 bull Task 7 (Security Equipment) 1018-119 bull Task 8 (Inspect amp Abate Mold) 1018 bull Task 9 (Exhaust Fans amp Miscellaneous Repairs) 918-1118
Progress Update
bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components
are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319
( have approved shop drawings)
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
February 2019
BRIEFING ITEMndash QUARTERLY UPDATE RTC REPAIRS STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide a progress report regarding the Riverfront Transit Center repairs
SUBMITTED BY
Mike Nagy Project amp Facility Manager
Attachments Presentation
Quarterly Update RTC Repairs
Tasks and Timeline bull Mobilization began 91918 bull Task 1 (Debris cleanup and power washing) 918-119 bull Task 2 (Drain Cleaning) 1018 bull Task 3 (Electric ReplacementRepairs) 918-119 bull Task 4 (HVAC VFDrsquos Column Vents Ductwork) 918-119 bull Task 5 (Elevators) 918-319 bull Task 6 (IT Equipment) 1018-119 bull Task 7 (Security Equipment) 1018-119 bull Task 8 (Inspect amp Abate Mold) 1018 bull Task 9 (Exhaust Fans amp Miscellaneous Repairs) 918-1118
Progress Update
bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components
are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319
( have approved shop drawings)
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
Quarterly Update RTC Repairs
Tasks and Timeline bull Mobilization began 91918 bull Task 1 (Debris cleanup and power washing) 918-119 bull Task 2 (Drain Cleaning) 1018 bull Task 3 (Electric ReplacementRepairs) 918-119 bull Task 4 (HVAC VFDrsquos Column Vents Ductwork) 918-119 bull Task 5 (Elevators) 918-319 bull Task 6 (IT Equipment) 1018-119 bull Task 7 (Security Equipment) 1018-119 bull Task 8 (Inspect amp Abate Mold) 1018 bull Task 9 (Exhaust Fans amp Miscellaneous Repairs) 918-1118
Progress Update
bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components
are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319
( have approved shop drawings)
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
Tasks and Timeline bull Mobilization began 91918 bull Task 1 (Debris cleanup and power washing) 918-119 bull Task 2 (Drain Cleaning) 1018 bull Task 3 (Electric ReplacementRepairs) 918-119 bull Task 4 (HVAC VFDrsquos Column Vents Ductwork) 918-119 bull Task 5 (Elevators) 918-319 bull Task 6 (IT Equipment) 1018-119 bull Task 7 (Security Equipment) 1018-119 bull Task 8 (Inspect amp Abate Mold) 1018 bull Task 9 (Exhaust Fans amp Miscellaneous Repairs) 918-1118
Progress Update
bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components
are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319
( have approved shop drawings)
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
Progress Update
bull Contractor has awarded all sub-contractors bull Task 1 Cleaning and pressure washing is complete bull Task 2 Drain Cleaning is complete bull Task 3 Temporary electric is in place Electrical components
are ordered estimated delivery 121 bull Task 4 Ventilation system is disassembled for cleaning bull Task 5 Elevator lead time 24 weeks estimate completion 319
( have approved shop drawings)
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
Progress Update (Cont)
bull Task 6 IT Equipment is in process bull Task 7 Security Equipment is in process bull Task 8 Mold Abatement is in completed bull Task 9 FansMiscellaneous is in completed with the
exception of O2 sensor and monitoring system (awaiting delivery)
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
Completion Timeframe
bull Project involves 9 task items
bull Total completion of the project is mid to end of March 2019 ( this is the lead time for the elevators)
bull NOTE Other than the elevators 8 of the 9 task will be completed by the end of February 2019 total completion June 2019 (elevators)
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
Questions
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
February 2019
BRIEFING ITEMndash MaaS SCHEDULE UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide detailed schedule regarding MaaS
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
1
REGIONAL TRIP PLANNING AND FARE PURCHASE APPLICATION (MaaS) Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
Presentation Outline
2
bull Implementation Schedule bull Next Steps
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
App Implementation Schedule (weeks)
3
Procurement of App Evaluation amp Contract
Kickoff
Finalize Design App
Development Merchant
Account Setup
Handheld Validators
Development
Subsystem Testing bull App Modules bull Desktop version bull Businesses Partners bull Handheld validators
Acceptance Testing
Training
RFP Development
Regional Fare Structure amp Model Development
Kickoff Consultant Selection
Preliminary Fare Structure
Title VI bull Onboard Fare Readers bull Boards Approvals bull City Council Approval
A u g u s t F e b r u a r y M a r c h A p r i l M a y J u n e J u l y
Consultant Procurement
Next Steps
bull Contract approval by the Board March rsquo19 bull Kickoff meeting March rsquo19
4
Thank you
5
Appendix
6
February 2019
BRIEFING ITEMndash FASTOPS PROJECT UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to provide bus stop optimization
SUBMITTED BY
Khaled Shammout Director of Development
Attachments Presentation
FAStops - Bus Stop Spacing Optimization Planning and Operations Committee
February 12 2019
Pilot ProjectmdashObjectives
bull Metrorsquos project to enhance customersrsquo experience by
bull Reducing travel times bull Improving on-time performance bull Improving transfers and connections bull Resulting in smoother ride (less stop-and-go) bull Providing better stop amenities
bull Overall improved service for customers
Pilot ProjectmdashCompleted Tasks bull December lsquo18
bull Analyzed and finalized 5 routes for Pilot bull Project website went live
bull January lsquo19 bull Finalized pilot stops bull Fact Sheets distributed (for each route) bull CARTO app live on project website bull A survey is live on Survey Monkey bull Analyzed potential travel time savings
Route Direction
No of Stops Eliminated
Expected Time Savings (Minutes)
IB 15 248 ndash 430OB 10 200 ndash 300IB 8 136 ndash 224OB 6 112 ndash 1 48IB 13 236 ndash 354OB 13 236 ndash 354IB 36 712 ndash 1048OB 33 636 ndash 954
15X17
31
33
41
bull July 2017 bull Boardrsquos Direction to Carry Out Study
bull May 2018 bull Consultant Hired amp Kickoff Meeting
bull Jun-Sep lsquo18 bull Inventory of asymp 4500 stops
bull October rsquo18 bull Drivers and staffrsquos surveys
bull Sep-Nov lsquo18 bull Public Involvement Plan bull Route Selection Methodology bull Pilot Project plan bull FAQrsquos
Pilot ProjectmdashCurrent Activities
bull Public Outreach activities bull 96 Online surveys completed bull 34 Written comments received bull Feedback is being compiled for
potential changes bull Identified 10 locations for new
benches (in Pilot area) bull 15 Shelters (in pilot area) are part
of new shelters contract
2019 FAStops Pilot Program Public Outreach
DATE LOCATION TIME 1222019 UC Tangeman Center Atrium 10 am - 2 pm 1232019 Walnut Hills Library 12 - 2 pm 1242019 Price Hill LibraryRec Center 12 - 2 pm 1282019 Clifton Public Library 12 - 2 pm 1282019 Cheviot Public Library 4 - 6 pm
1292019 Oakley Public Library 12 - 2 pm
242019 Northside Public Library 12 - 2 pm
252019 Bond Hill Public Library 4 - 6 pm 262019 College Hill Library 12 - 2 pm 272019 Government Square 10 am - 1 pm 2112019 Oakley Transit Center 8 am - 10 am 2112019 Mt Adams (SORTA board room) 5 - 7 pm 2122019 Glenway Crossing Transit Ctr 3 - 5 pm 2192019 Main Public Library Tower Room 5 - 7 pm
FAStopsmdashNext Steps
BUS STOP
INVENTORY
THANK YOU
FAStops Overview bull What is the purpose of FAStops
oMetrorsquos project to enhance customersrsquo experience by reducing travel times improving service reliability Reduce operatingmaintenance costs
bull What is bus stop spacing optimization (FAStops) oProcess of balancing number and
locations of bus stops
Stop Balancing Benefits bull Faster Fewer stops means more time
spent moving
bull More reliable More likely to stay on schedule
bull Smoother ride Less stop-and-go service
bull Better facilities Target priority stops for improvements
Pilot ProjectmdashEstimated Travel Time Savings Avg time saved per stop (sec) 12 15 18
of Stops eliminated
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
time savings (sec)
time savings (min)
Rte 15X IB 14 168 00248 210 00330 252 00412 OB 10 120 00200 150 00230 180 00300
Rte 17 IB 15 180 00300 225 00345 270 00430 OB 10 120 00200 150 00230 180 00300
Rte 31 IB 8 96 00136 120 00200 144 00224 OB 6 72 00112 90 00130 108 00148
Rte 33 IB 13 156 00236 195 00315 234 00354 OB 13 156 00236 195 00315 234 00354
Rte 41 EB 36 432 00712 540 00900 648 01048 WB 33 396 00636 495 00815 594 00954
Pilot ProjectmdashTasks Completed Since Dec lsquo18
bull Finalized stops to be eliminated as part of the pilot bull Completed analysis of potential travel times savings bull Fact Sheets createdbeing distributed (for each
route) bull CARTO is live on the website bull Updated Website with info bull A survey is live on Survey Monkey
Tasks Completed bull Completed Inventory of asymp 4500 stops
bull Gathered input from o Operators o Staff
bull Developed o SORTA Bus Stop
Optimization Criteria o Public Involvement Plan o Pilot Route amp Segment Selection
Methodology o FAQrsquos o Identified amp analyzed 5 routes for Pilot
Stop Spacing Decision Making bull Whatrsquos the ideal stop spacing
oCurrent METRO avg spacing asymp 016 miles (850 ft) or 7 stops per mile o Surrounding environment ndash HML population and employment density
bull Other Considerations o Serving key locations special needs and ADA
Surrounding Environment Density Stops in
Density Range Desired Stop Spacing (feet)
Stops per mile
High Density gt 20 residents per acre
gt 10 jobs per acre 962 800 ndash 1100 5 - 7
Moderate Density 10-20 residents per acre
5-10 jobs per acre 1684 1000 - 1300 4 - 5
Low Density lt 10 residents per acre
lt 5 jobs per acre 1851 1300 - 1800 3 - 4
Pilot Routes Priority travel corridors bull High ridership routes crosstown amp
commuter services
Corridor segments bull Use time points to measure
improvement bull Minimize conflict with other routes
Geography bull Equity coverage
Draft Pilot Stop Spacing Analysis bull Four routes to be part of the Pilot
o Two local (Glenway - 33 Hamilton - 17) o Two crosstown routes (31 41)
bull A fifth route (33X) was also analyzed oNo stops were recommended for elimination
Pilot Route Segment Stops in pilot area
Stop Removal
Number of Stops for Removal
Route 41 In its entirety 284 24 69
Route 17 Hamilton Ave from Spring St (North of Knowltonrsquos Corner) to the Seven Hills Center 123 18 22
Route 31 Evanston Crosstown from Clifton and McMillan StCalhoun St eastbound to layover at Montgomery Rd and Dana Ave 85 15 13
Route 33 Western Hills-Glenway along Glenway Ave from 8th and State to the Western Hills Plaza 109 22 24
Public Engagement bull FAStops news release and project website ndash
live on 1211 bull CARTO online visualization
o Live view of existing stop conditions by 1211 (internal staff)
bull Pilot area community meetings o JanFeb 2019 oCARTO Pilot recommendations
bull Pilot in service ndash March
Next Steps bull Draft Pilot stop spacing analysis and public feedback
bull Pilot rollout and performance measuring
bull System-wide stop spacing analysis
February 2019
BRIEFING ITEMndash SERVICE CHANGE OPPORTUNITIES MOBILITY ON DEMAND UPDATE STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence
RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull Presentation to discuss the purpose of the mobile app main functionalities and implementation schedule
SUBMITTED BY
Khaled Shammout Director of Transit Development
Attachments Presentation
1
Service Change Opportunities in 2019 Planning and Operations Committee February 12 2019
Presentation Outline
2
bull Routes 1 and 50 bull Approach to Implementing On Demand
Service ndash Options ndash Schedule ndash Resources Required
Routes 1 amp 50-Update
3
Figures are average monthly (12017 - 122018)
Ridership
Productivity
Routes 1 amp 50mdashSummary bull Ridership is very low and
sporadic bull Most current passengers have
alternative routes within 14 -13 mile
bull Neither route provides enough density for route deviation service ndash May be candidates to other
on-demand services
4
APPROACH TO IMPLEMENTING ON DEMAND SERVICE
5
On Demand Service bull Meet the transportation needs
of an entire community bull Interface with the fixed route
network bull Serve locations on demand
along a 1 frac12 mile wide corridor bull Provide current ACCESS clients
with more mobility options bull Provide real time
responsiveness
6 6
Mobility on Demand Strategies
7
Anchored Dial a Ride bull Scheduled service bull Includes time points stops bull Request off-route service bull General public amp ADA bull Local trips amp 1st - last mile
Point Deviation Flex bull All service on request bull Meets with fixed route bull Serves general public bull Local trips amp 1st ndash last mile
Dynamic Flex bull No routes no schedules bull Service on request bull Curb-to-curb shared ride bull General public amp ADA bull Local trips amp 1st ndash last mile
Costs of Flex Route Alternatives
8
Palo Alto-2016
Impacts on Agency
9
bull Functional changes ndash Call center ndash Trip-booking ndash Scheduling ndash Blended FlexMODAccess operations
bull Staff impacts bull Softwaretechnical tools
ndash Low tech approach using Trapeze ndash High tech alternatives
bull Transition schedule ndash program within service cuts timeframe
Implementation Needs
10
bull Implementation time frame ndash 12-16 months (planning outreach amp implementation)
bull Consultancy services to assist with planning amp implementation ndash Cost $90000 - $120000
bull Acquisition of on-demand scheduling software ndash Cost $100000-150000
Planning amp Implementation Schedule (months)
11
1 Week Kick Off amp
Project Management
Plan
16 Weeks New Bus Network
bullPublic Engagement bullBus Network Alternatives bullBus Network Selection
5 Weeks Action Plan
bullAction Plan bullFiscal Capacity and Implementation Guidance
3 Weeks Gap Analysis
bullCurrent Operations Analysis
bullMarket Analysis
1 Week Board Presentation amp
Approval
4 Weeks Title VI Analysis
bullTitle VI Methodology bullService Equity Analysis
24 Weeks bullSecure vehicles bullATU Agreement bullFare Adoption
24 Weeks Flex Software
bullProcurement bull Implementation bullTraining
8 Weeks Training
bullCall Center bullDispatch bullSchedulers bullDrivers
16 Weeks OutreachMarketing
bullMarketing campaigns bullPublic outreach and Involvement
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Next Steps bull Hire a consultant to assist with planning and
design of on-demand service bull Investigate the available software options
12
Thank you
13
Appendix
14
15
Jacksonville FL
Palm Tran FL
16
17
Palm Tran FL
Routes 1 amp 50-Update
18
Average Monthly Cost per Passenger (12017 - 122018)
December 2017 Service Change Ridership Trends
19
Route 2016 Ridership 2017
Ridership
Estimated Service
Change Net Difference
Estimated Service Change
Ridership
Estimated Service Change
versus 2018 Net Difference
2018 Ridership
28 58952 53688 2328 56016 -19293 36723 1 73101 68399 -38150 30249 -6448 23801
50 64231 55774 -31211 24563 -2846 21717 49 138885 119827 50416 170243 -44346 125897 32 329538 329799 38659 376189 -40202 335987
29X 47433 47872 11950 59822 -6618 53204 Total 712140 675359 33992 717082 -119753 597329
Orange ndash FrequencySpan reduced (eliminated weekend service) Black ndash FrequencySpan unchanged (more coverage) Green ndash FrequencySpan increased
Recommended Routes for Cutting
20
Route Productivity (PassHr)
Annual Ridership
Annual Operating
Cost
Annual Revenue
Annual Net Cost
1 64 23801 $ 286683 $ 33083 $ 253600 28 66 36723 $ 562194 $ 52435 $ 509760 50 99 21717 $ 279283 $ 31858 $ 247424
Total 82241 $ 1128160 $ 117376 $ 1010784
bull Expected savings for 2019 (Aug-Dec) is approx $394000 bull Expected ridership loss for 2019 (Aug-Dec) is between 24000 and 32000
21
4
33
17 78
bull Route 4 ndash Improve Sunday frequency
bull Route 17 ndash Improve Sunday frequency
bull Route 33 ndash Improve Saturday frequency ndash Add Weekday trips 130p-530p
bull Route 51 ndash Improve WKD SA amp SU frequencies
bull Route 77 ndash Add trips
bull Route 78 ndash Improve Sunday frequency
Recommended Improvements
77
51
Potential Service Enhancements
22
Route Service Improvement Current Productivity
Annual Operating Cost
Annual Ridership Change
Annual Revenue
Annual Net Cost
33 (WD) Frequency to PM peak 303 $ 99697 15646 $ 21551 $ 78146 33 (SA) Frequency to Saturday 334 $ 37130 6513 $ 9097 $ 28033 17 (SU) Frequency to Sunday 210 $ 155990 17905 $ 26302 $ 129687 4 (SU) Frequency to Sunday 218 $ 143088 19331 $ 28694 $ 114393 78 (SU) Frequency to Sunday 148 $ 125816 10935 $ 17099 $ 108717
51 (WD) Span increase at night 163 $ 57466 4711 $ 6154 $ 51312
51 (SA) Frequency and span PM 188 $ 63017 6819 $ 9103 $ 53914
51 (SU) Frequency and span AMPM 161 $ 84739 7949 $ 10649 $ 74090
77X (WD) Frequency improvement 164 $ 101937 7528 $ 11216 $ 90721
Total $ 868880 97335 $ 139866 $ 729014
bull Cost of service enhancements in 2019 (Aug-Dec) is $284000 bull Net Savings in 2019 $394000-$284000 = $110000 bull Net annual ridership impact 20000+
23
Route Weekday Vehicles Removed
1 1 28 2 50 2
Total 5
Change in Number of Buses Number of buses not needed due to service cuts (weekday)
Route Weekday Vehicles
Saturday Vehicles
Sunday Vehicles
33 1 1 0 17 0 0 2 4 0 0 3
78 0 0 2 51 0 1 1
77X 1 0 0 Total 2 2 8
Number of buses required to run additional service
February 2019
BRIEFING ITEM ndash MONTHLY RIDERSHIP REPORT- JANUARY 31ST 2018
STRATEGIC PLAN GOAL OBJECTIVE
bull Operational Excellence RECOMMENDATION This is a briefing item No action is required at this time
BUSINESS PURPOSE
bull This report provides a summary of monthly ridership information both on fixed route (LocalExpress) Access services and Cincinnati Bell Connector
bull Key Performance Indicators (KPIs) such as Average Fixed Ridership Passenger per Hour Passenger per Trip and Cost per Passenger are provided to show ridership trends and variances
SUBMITTED BY
Mark McEwan Manager of Service Analysis
Attachments Presentation
January 2019 Ridership
Report
1
LocalExpress Ridership
ACTUAL BUDGET VARIANCE
() 2018
VARIANCE ()
TOTAL 1048156 1047543 01 613 1094429 -42 -46273 LOCAL 975560 973073 03 2487 1016137 -40 -40577
EXPRESS 72596 74470 -25 -1874 78292 -73 -5696
YTD TOTAL 1048156 1047543 01 613 1094429 -42 -46273
Current Year Prior Year Budget 2
LocalExpress KPIs
ACTUAL KPIBUDGET VARIANCE
PASSENGERS PER HOUR (LOCAL)
167 207 -40
PASSENGERS PER TRIP (EXPRESS)
139 162 -23
AVERAGE RIDERSHIP (WD) 42235 42474 -239
AVERAGE RIDERSHIP (SA) 16546 15670 876
AVERAGE RIDERSHIP (SU) 10559 10087 472
Current year Prior year KPIBudget 3
LocalExpress KPIs
ACTUAL KPI VARIANCE
OTP (LOCAL)
OTP (EXPRESS)
COST PER PASSENGER (LOCAL)
$641 $557 +$084
COST PER PASSENGER (EXPRESS)
$1192 $900 +292
280280 ++ COST RECOVERY (LOCAL) 306 280 +26
COST RECOVERY (EXPRESS) 309 350 -41
ON TIME PERFORMACE (LOCAL) 839 880 -41
ON TIME PERFORMANCE (EXPRESS) 837 880 -43
Current year Prior year KPI 4
LocalExpress Missed Trips
ACTUAL TOTAL TRIPS OF TRIPS OPERATED
MISSED TRIPS (ALL SERVICE) 140 64875 998
Current year Prior year
NO OPERATOR AVAILABLE 38 27
MECHANICAL ISSUE 34 243
TRAFFIC INCIDENT 28 20
LATE OPERATIONS 25 179
OTHER 15 107
REASON FOR MISSED TRIP ACTUAL of MISSED TRIPS
5
Access Ridership
ACCESS PARATRANSIT
ACTUAL BUDGET VARIANCE () 2018 VARIANCE ()
TOTAL 18433 18466 -02 -33 18479 -02 -46 WD 17047 17323 -16 -276 SA 653 668 -22 -15 SU 733 488 502 245
YTD 18433 18466 -02 -33 18479 -02 -46
Current Year Prior Year Budget
6
Access KPIs
ACTUAL KPI VARIANCE
COST PER PASSENGER $3479 $3200 +$279
ON-TIME PERFORMANCE (OTP) 920 930 -10
PASSENGERS PER HOUR 235 220 +015
COST RECOVERY 111 140 -29
Current year KPI 7
Cincinnati Bell Connector
CB Connector Ridership
ACTUAL BUDGET VARIANCE
() FY2018 VARIANCE ()
TOTAL 22362 19190 165 3172 17220 299 5142
FYTD TOTAL 284987 311551 -85 -26564 324302 -121 -39315
Current Year
Prior Year
Budget
9
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