Smart Technologies, Stupid Users !

![or the other way around]!

!!!

Jan Derboven!

The Promised Land !of Human-Computer Interaction? !

TRANSPARENCY!

Old, [dumb] technology is !rigid and predictable!

New,  [smart]  technology  is  adap3ve,  but  unpredictable  

Smart technology is a !moving target!

Flexibility!

An  old  Siri  joke...  

Smart  technology  needs  to  be  flexible  

Characteristics like transparency and flexibility need careful design!