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TLC, SSEO 1.5 22002
Thomas A. Little, Ph.D.President, Thomas A. Little Consulting
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Audience
Presentation is designed for those Executivesand anagers !ho are consideringi"#$e"enting Six Sig"a and !ant tounderstand its core conce#ts and %enefits.
Provides an overvie! and orientation of sixsig"a "ethodo$ogies and organi&ationa$re'uire"ents. The Executive Overvie! is#resented #rior to six sig"a i"#$e"entation,Cha"#ion and ($ac) (e$t training.
*+2 Stan!ic) Street(rent!ood, C -51*
1/-25/2+5/1+dr$itt$edr/to".co"
!!!.dr/to".co"
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Objectives
As a result of attending this course the participant will
be able to:
3escri%e the Six Sig"a (rea)through strateg4 nderstand the Cha"#ion6s ro$e in the Six Sig"a 7nitiative 8e$ate the ro$es and res#onsi%i$ities of the Cha"#ion, ($ac) (e$t,
9reen (e$t and Tea" e"%ers 7dentif4 #ro:ects !ith high #ro%a%i$it4 for success nderstand the 37C "ethodo$og4 and ho! it a##$ies to
i"#rove"ent #ro:ects Esta%$ish and uti$i&e dash%oard "etrics ssist in #ro:ect "anage"ent and #ro:ect goa$ co"#$etion
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Presentation Outline
Section I Six Sigma Introduction
Section II Management and Organizational Infrastructurefor Six Sigma
Section III MAI! "rea#through Methodolog$
Section I% Implementation Strateg$
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Section I
Section I Six Sigma Introduction
;hat is Six Sig"aands-On !hampion
8unctions
Co""unicate the vision
Create the "andate for i"#rove"ent
Provide direction and re"ove %arriers
chieve financia$ resu$ts and co""unicatesuccess
2esponsibilities )DB/ of time*
7dentif4 ($ac) (e$ts and 9reen (e$ts
7dentif4 and a##rove a$$ Six Sig"a #ro:ects
(i!ee)$4 revie! of a$$ #ro:ects
easure ($ac) (e$t #erfor"ance
(raining
2 da4 Cha"#ion Training
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Master "lac# "elt
8unctions
Provide technica$ ex#ertise on Six Sig"a andLean "ethodo$og4 to ($ac) (e$ts and 9reen (e$ts
;or) in su##ort of the ($ac) (e$t and Cha"#ion
ssist in education and training activities
2esponsibilities )DB of time*
;or) dai$4 !ith tea" "e"%ers, ($ac) (e$ts andCha"#ions
Partici#ate in the revie! of #ro:ects
onitor a$$ Six Sig"a #ro:ects(raining
15 da4 ($ac) (e$t Training, 2 4ears "ini"u" as a($ac) (e$t and a asters 3egree in a re$ated fie$d
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"lac# "elts and 4reen "elts
8unctions
($ac) (e$ts 100@ dedicated for 2 4ears to #rocessi"#rove"ent, 9reen (e$ts 20@
;or) on i"#rove"ent #ro:ects !ith other 9reen(e$ts and Tea" e"%ers
chieve financia$ resu$ts for each #ro:ect 9oa$ ofQ*50U
2esponsibilities )D E FB/ of time*
se the 37C "ethodo$og4 to create%rea)throughs in #erfor"ance
8e#ort #rogress to the Cha"#ion
Go$d tea" "eetings and #rovide exce$$ent #ro:ect"anage"ent
;or) !ith the aster ($ac) (e$t
(raining
15 da4 ($ac) (e$t Training5 da4 9reen (e$t Training
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All 0mplo$ees
8unctions
;or) to achieve exce$$ence in dai$4 !or)
Partici#ate in Six Sig"a #ro:ects
Su##ort tea" activities
7dentif4 o##ortunities for i"#rove"ent
2esponsibilities )G-DB/ of time*
Partici#ate in Six Sig"a activities asre'uested
Co"#$ete action ite"s as assigned %4 the
tea"
ttend tea" "eetings
(raining
1 da4 Six Sig"a E"#$o4ee training
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Section III
Section III MAI! "rea#through Methodolog$
3efine
easure
na$4&e
7"#rove
Contro$
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MAI! Process Improvement Methodolog$
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MAI! Process
etrics sD $in)edto CTs
efinethe Pro%$e"Pro:ect O%:ective
Pro:ect 9oa$
PROC%SSPROC%SS)1)2)3
)4
*1*2*3
Esta%$ish!ontrols on the critica$ Nssothe i"#rove"ents !i$$ %e "aintained
7dentif4 !a4sto improvethe #rocessand va$idatethe so$ution
Measure andAnal$zedata and #rocess
#erfor"ance to deter"inethe critica$ varia%$es and
root cause of the #ro%$e"
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Six Sigma MAI! efine
efine Activities7dentif4 Pro:ect, Cha"#ion and Pro:ect O!ner3eter"ine Custo"er 8e'uire"ents and CTs3efine Pro%$e", O%:ective, 9oa$s and (enefits3efine Sta)eho$derM8esource na$4sisa# the Process3eve$o# Pro:ect P$an
efine ualit$ (oolsPro:ect Charter and P$anEffortM7"#act na$4sisProcess a##ingTree 3iagra"
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3efine5 8low
EffortM7"#act
na$4sis
JOC,
Exa"ineCandidatePro:ects
Co"#$eteS7POC andProcess a#
3eve$o# and
##rove Pro:ectCharter3efine Custo"er
CTs
SIH SI4MA
Project !harterResource Re+uire,ents enera$ .nfor,ation 8evie!Schedu$e
Pro:ect HoA LocationA ctivit4 3ate
Pro:ect Ha"eA (usiness Start
Pro:ect LeaderA Seg"entA 3
9(M((A (usiness
aster ((A O%:ectiveA
GMO Cha"#ionA Custo"er 7
Tea" e"%ersA /a,e 0unction T i, e . ni t ia $ s CTsDA C
Current C$ose
Process
Ca#a%i$it4A Sig"a,C#),3PO,C4c$e/ti"e,etc.
3ateA
Proect 'efinitionProectPro($e,State,ent
ProectO(e cti#e State,ent
ProectScope"i, itations
Proectoa $sand Targets
ProectP$an
See#age 2of the#ro:ect charter. Pro:ect P$anand 9antt Chart
%&pected Benefits Ti,e fra,e
Gard3o$$arSavingsA
Soft 3o$$arSavingsA
StrategicA
Other(enefitsA
Staeho$der ppro#a$6ands On Cha,pion Master B$ac Be$t
Ha"eA Ha"eA
SignatureA SignatureA
0unctiona$ Manager B$ac reen Be$t
Ha"eA Ha"eA
SignatureA SignatureA
Other Other
Ha"eA Ha"eA
SignatureA SignatureA
'ate
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%oice of the !ustomer )%O!*
%O! is often full of emotions=
,e need to restate customer
statements into fact based+
performance re6uirements
that we need to focus on
Of courseC !ustomers
expect perfection
37Cethodo$og4
efine
;h4 don6t 4ou gu4s $earn ho! to
"eet a schedu$e 0 hours $ateSL > = hours ear$4
!ritical to ualit$ )!(*
!haracteristics
37Cethodo$og4
efine
Custo"er8e'uire"ent
3etai$edS#ecifications
'se the tree diagram todefine !ustomer !(s
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Moving to Specific !andidate Projects
!andidateSix Sigma
Project)s*
,ith financial
impact
7ntervie!Custo"ers7nterna$ andExterna$D, oncore %usinessissues ando##ortunitiesfori"#rove"ent
se Joice of
the Custo"er!henco$$ecting andana$4&ing data
Co"#$eteCT ga#ana$4sis and#rioriti&ation
3eter"ine acandidate#ro:ect $ist
Esti"ate#ro:ect%enefits in
financia$ and"easura%$eter"s K ran)#ro:ects %4their i"#act
3eter"inethe effortre'uired foreach #ro:ect
Conduct effort toi"#act ana$4sis and#rioriti&e the #ro:ect$ist
Se$ect the to#
#ro:ects anddeter"ine theCha"#ionand O!ner
37Cethodo$og4
efine
!riticall$
examine
"usiness
Objectives
and select
projects
aligned to
them with
financialimpact and
benefits
!hampions drive the project selection as the$ own the
business objectives aligned to the 0xecutive Staff
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Potential Projects
Candidate SixSig"a Pro:ectsD
Project
!hampion and
Owner
3eter"ine a
candidate#ro:ect $ist and#otentia$%enefitsA
anufacturing
ateria$sanage"ent
HP7
Binance
3esign
G8
Conducteffort toi"#actana$4sis and#rioriti&e the#ro:ect $ist
%ffort 4 .,pact 5na$!sis
0
1
2
*
5
=
+
-
10
0 2 = + 10 12
%ffort
.,pa
ct
7"#act
Pro:ect Effort 7"#act1 = 1
2 * *
* *
*
5 10 *
= 2 =
5 =
+ + =
- 1 -
10 - -
Projects with high impact are
preferred
37Cethodo$og4
efine
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etailed Project Selection !riteria
chieving %rea)throughs re'uires #rioriti&ation of o##ortunities.
There are "an4 "ore o##ortunities than there is ti"e andresources to !or) on the".
;hen se$ecting a #rocess, !e are tr4ing to #rioriti&e exact$4 !hich#ro%$e" to so$ve. 7f the #ro%$e" is c$ear !e "ove on to define the#ro%$e".
7n se$ecting a #ro:ect, consider these issuesA
a. Binancia$ and strategic %enefits%. 7"#roved custo"er satisfaction, CS7c. Co"#ati%$e !ith current goa$s and o%:ectives
d. Trans$ata%$e to other areas of the %usinesse. Pro%a%i$it4 of successf. Leve$ of effort, a"ount of resources needed to
co"#$ete #ro:ect
37Cethodo$og4
efine
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0xample: Prioritizing Projects
Are $our projects the things $ou li#e to do+ eas$ to do or important to do.
37Cethodo$og4
efine
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evelop !harter
Pro%$e"
O%:ective K Sco#e
9oa$Mtarget
8esource re'uire"ents
Binancia$ %enefits
Strategic %enefits
Tea" resources
Pro:ect a##rova$
In this step $ou will establish
direction for the projectb$ documenting
S7N S79Pro:ect Charter
Resource Re+uire,ents -enera$ .nfor,ation 8evie! Schedu$e
Pro:ect HoA LocationA ,ctivit4 3ate
Pro:ect Ha"eA (usiness Start
Pro:ect LeaderA Seg"entA 3
9(M((A (usiness
aster ((A O%:ectiveA ,GMO Cha"#ionA Custo"er 7
Tea" e"%ersA /a,e 0unction 1 Ti ,e . ni ti a$ s CTsDA C
Current C$ose
Process
Ca#a%i$it4A Sig"a, C#), 3PO, C4c$e/ti"e, etc.
3ateA
Proect 'efinitionPro2ect Pro($e, State,ent3
Pro2ect O(2ecti#e State,ent3
Pro2ect Scope4"i,itations3
Pro2ect -oa$s and Targets3
Pro2ect P$an3
See #age 2 of the #ro:ect charter. Pro:ect P$an and 9antt Chart%&pected Benefits3 Ti,e fra,e3
Gard 3o$$ar SavingsA
Soft 3o$$ar SavingsA
StrategicA
Other (enefitsA
Staeho$der ppro#a$
6ands On Cha,pion3 Master B$ac Be$t3
Ha"eA Ha"eA
SignatureA SignatureA
0unctiona$ Manager3 B$ac 4 -reen Be$t3
Ha"eA Ha"eA
SignatureA SignatureA
Other3 Other3
Ha"eA Ha"eA
SignatureA SignatureA
'ate3
37Cethodo$og4
efine
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evelop !harter E Problem Statement37C
ethodo$og4efine
A clear description of the problem to
communicate to other people in the process
and rall$ support to improve it
descri#tion of the issue or #ro%$e"
;hat, !hen, !here and ho! the #ro%$e" occurs
;hat is critica$ to 'ua$it4 CTD fro" the custo"er#ers#ective< ;hat is nonconfor"ing tos#ecificationsow to Measure
37Cethodo$og4
Measure
!ollect %isual ata to See the Problem 37C
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!ollect %isual ata to See the Problem
,here possible use a igital or %ideo !amera and
capture the defect or process problem= 3A picture is
worth a thousand words in5 understanding and
communication of the origin and nature of problems=
ethodo$og4Measure
MSA for %alidated Measurement 37C
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MSA for %alidated Measurement
"ong Ter,
Capa(i$it!
Short Ter,
Capa(i$it!
&&B&C
True Va$ue
Repeata(i$it!
Reproduci(i$it!
ccurac!
Sta(i$it!
0irst period of ti,e Second period of ti,e
&&B&C
'seful for characterization of variable gages
and inspection capabilit$
(he data is onl$ as good as the 6ualit$ of the
measurements
ethodo$og4Measure
Six Sigma MAI! 2oad Map 37C
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Six Sigma MAI! 2oad Map
Anal$ze Activities(ench"ar) the Process or Product
Esta%$ish Causa$ 8e$ationshi#s sing 3atana$4sis of the Process a#3eter"ine 8oot CausesD sing 3ata
Anal$ze ualit$ (oolsStatistica$ ana$4sis of data
Cause and effect or event diagra"Gistogra"Pareto diagra"8un chartScatter gra#h
ethodo$og4Anal$ze
Anal$ze 8low
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Anal$ze 8low
Pro:ect 3ataNs and s
8oot Causena$4sisSu""ar4
@ Ex#$ained and @ nex#$ained
na$4sis andStratification of 3ata
8oot CauseJa$idation
"enchmar#ing 37C th d $
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"enchmar#ing
Ho co"#an4 is the %est at a$$ it does. T4#ica$$4
there are so"e core co"#etencies that "a)e aco"#an4 great. There is "uch to %e $earned%4 %ench"ar)ing other co"#anies !ho are the%est at !hat the4 do.
"enchmar#ing begins with identification of
the process or business area we wish toexamine= This shou$d %e c$ear fro" our#ro%$e" state"ent and o%:ective.
no!$edge that there are other !a4s of doingthings can %e o%tained fro" %ench"ar)ing.
(ench"ar)ing often s#eeds u# the so$utiongeneration #rocess.
ethodo$og4Anal$ze
2oot !ause Analog$ 37C th d $
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2oot !ause Analog$
Li)e #u$$ing !eedsI un$ess !e addressthe root that causes the #ro%$e", #oorresu$ts !i$$ )ee# co"ing %ac).
ddressing the resu$ts or s4"#to"s of a#ro%$e" !i$$ never #rovide $asting
so$utions / given a $itt$e ti"eI the#ro%$e" !i$$ co"e %ac)
,e need to understand the 2oot
!ause of the problem from our
problem statement
ethodo$og4Anal$ze
8orward Problem Solving %ersus "ac#wards 37Cethodo$og4
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8orward Problem Solving %ersus "ac#wards
Bor!ardPro%$e" So$ving
(ac)!ardsPro%$e" So$ving
Lo Idea of 2oot !ause
Strong Idea of 2oot !ause
3efine Pro%$e"
Co$$ect Pro%$e" 8e$ated 3ata
na$4&e 3ata
3eter"ine 8oot CausesD
Ja$idate
3eter"ine !hat is unex#$ained
3efine Pro%$e"
List Pro%a%$e 8oot Causes
Co$$ect Su##orting 3ata
Ja$idate
3eter"ine !hat is unex#$ained
ethodo$og4Anal$ze
0valuate ata to etermine 2oot !ause 37Cethodo$og4
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9oa$ is to
deter"ine cause Keffect re$ationshi#s
0valuate ata to etermine 2oot !ause ethodo$og4Anal$ze
Stratif$ ata to 'nderstand 2oot !ause 37Cethodo$og4
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3ata Jendor Purch. Order at. ;ee) in
Co$$ection gent 3ate T4#e uarter ordered
Late
3e$iveries
1
2
*
Jendor
[Late7te"s
0
5
10
15
2025
7( 3EC GP HEC OT
ateria$ T4#e
[Late7te"s
0200
=0+0
100
B$ex c.ConnectorsS7Cs ST #artsSo$der
Purchasing gent
[Late7te"s
05
10152025
To" Shauna ris da" Xohn
Stratif$ ata to 'nderstand 2oot !ause
StratificationA na$4sis of the sa"edata grou#ed and c$assified %4 thedata tags to exa"ine fre'uencies atdifferent $ogica$ $eve$s
ethodo$og4Anal$ze
&ist Of %ital 8ew Hs and !ritical ;s 37Cethodo$og4
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!ollected H and ; data
G4#othesis testing
t/test
B/testHOJ
Chi/s'uare
Logistica$ regression
8egression ana$4sis and ode$ fitting
"ist Of Pro(a($e 2oot !auses and #e$ process sensitivities
&ist Of %ital 8ew Hs and !ritical ;s ethodo$og4Anal$ze
Anal$sis of ata 37Cethodo$og4
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Anal$sis of ata
Provides the a%i$it4 to visua$i&e there$ationshi# %et!een #rocessvaria%$es and to understand thesource and funda"enta$ %ehavior of#ro%$e"s
ethodo$og4Anal$ze
Anal$ze the Process Map for ,aste 37Cethodo$og4
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a $ e t e ocess ap o aste
,hen Mapping the Process !onsider the 8ollowing:
;hat 4ou thin) it is... ;hat it actua$$4 is... ;hat it cou$d %e...
ethodo$og4Anal$ze
!hec# &ist for 2oot !ause etermination 37Cethodo$og4
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!hec# &ist for 2oot !ause etermination
Measurement Poor re#eata%i$it4 Poor re#roduci%i$it4 Poor accurac4 Poor sta%i$it4 Poor $inearit4 7nva$id "easure"ent or test "ethod Excessive test or "easure"ent
Methods 7ncorrect definition
7ncorrect se'uence issing definitions, i"#$icit ru$es Poor #rocess contro$s Poor "easure"ent contro$s Lac) of critica$ infor"ation 7ncorrect infor"ation Excessive 'ueues or out/ti"e Gand$ing Orientation Poor "anage"ent of change 7ncorrect revision
achine "aintenance or ca$i%ration achine contro$s or $ac) of contro$s achine fau$t or defect Soft!are or net!or) fau$t achine re$ated conta"ination achine too$ing or fixtures 7ncorrect "achine or tester
Materials 3efective Off/s#ecification Conta"inated 7"#ro#er storage conditions La%e$ing or identification 7ncorrect a"ount or 'uantit4 7"#ro#er trans#ortation or hand$ing Ex#iration date exceeded or un)no!n Pro%$e" !ith #roduct design ;rong "ateria$s
0nvironment Ph4sica$ environ"ent te"#erature, $ighting, ES3D Securit4 or safet4 s4ste"s 3istractions in the environ"ent Particu$ates Conta"ination
People Leve$ of staffing Training Co"#etenc4 or ex#erience Su#ervision Conf$icting goa$s Co"#$iance !ith #rocedures Persona$it4 issues Ph4sica$ a%i$it4 or function Cognitive a%i$it4 and function no!$edge deficit Co""unication !ith #eers or su#ervisor
!hec# and investigate all those that appl$ to the problem under consideration
ethodo$og4Anal$ze
G ,h$s 0xample 37Cethodo$og4
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1
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State the problem+ then as# wh$ did this problem occur
until $ou reach root cause=
issing Parts on the (oard 3uring HP7 ;GT %enefit of so$ution R cost toi"#$e"ent
ssess the ris#sassociated !ith each so$ution and the$i)e$ihood of occurrence
3eter"ine need to invo$veMnotif4 custo"er concerningan4 #roduct or #rocess changes
a)e sure that #ro#er va$idation occurs associated !iththe so$ution #rior to across the %oard i"#$e"entation
"enefit and 2is# for 0ach Solutionp
Solution 0valuation 8orm 37Cethodo$og4Improve
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Solution 0valuation 8ormList 8oot CausesD List So$utions @ Effect Esti"ated Cost Co"#$exit4 Esti"ated (enefit 8is)] Priorit4 Ja$idationow o ,e o It.
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-+
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efine
9oa$ a$ign"ent8o$es and res#onsi%i$ities
evelop
sse"%$e "ateria$s7dentif4 #eo#$eSe$ect soft!areSe$ect trainingMconsu$ting resources
eplo$
Executive Overvie!
Cha"#ion training M %$ac) %e$t K #ro:ect se$ection($ac) (e$t training M #ro:ect execution
Management review of progress
8ea$i&e resu$ts
=
($pical Six Sigma Implementation (imeline
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Start Dst,ave March-August+ FF
DstMonth
Six Sig"a Executive Overvie! Training ^ da4Cha"#ion Se$ection
Cha"#ion Training 2 da4s
Se$ect soft!are JMPD and schedu$e the training resource S/SJCD
($ac) (e$t Se$ection and 1st;ave Six Sig"a Pro:ects
FndMonth
100@ Co""it"ent of ($ac) (e$ts to Process 7"#rove"ent
(egin ($ac) (e$t, 9reen (e$t Training
2 da4s efine, * da4s Measure, * da4sAnal$ze, * da4s Improve, * da4s!ontrol, schedu$ed ever4 three/four !ee)s for 5 sessions
(egin anage"ent 8evie! of Six Sig"a #ro:ects
Se$ect aster ($ac) (e$t Gire or ContractD
/ Months
8ea$i&e savings fro" 1st;ave, savings fund second !ave etc.
Esta%$ish )e4 "etrics and dash%oards if not #resent
8egister in Se#te"%er for S Certified ($ac) (e$t
Fnd,ave E September FF
0xpected !ost
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100
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Implementation !ase Stud$
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101
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8esu$ts fro" one !ave of training as verified %4 the Binancede#art"ent
AS-S%! 7 (&! (eam 'p for (raining 0xcellence
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102
TLC, SSEO 1.5 22002
Six Sig"a 7"#rove"ent
Progra"s for ;estCoast 7ndustries
The tatistical Disco!ery oftware T"
#or$flow "odeling and Automation
!ertified "lac# "elt
Exa" 3ateAOcto%er 1-, 2002
8egistrationAugust 2*, 2002
JMP and 'ltimus Software Support
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10*
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JMPSoft!are for;indo!s and acintosh
$in)s statistics !ithgra#hics, he$#ing 4ou
ex#$ore 4our data, "a)ediscoveries and gain)no!$edge for %etter
decision/"a)ing. See
!h4 so "a4 #rofessiona$choose JMPas their
'ua$it4/i"#rove"ent too$of choice for Six Sig"a
and 'ua$it4 i"#rove"ent.
'ltimussoft!are a$$o!s foreffective #rocess "ode$ing,ana$4sis and auto"ation.Transactiona$ "ode$ing andfu$$ !or)f$o! auto"ationtoo$s are avai$a%$e using
'ltimus_.
All AS-S%! Participants receive software use for six
months during their Six Sigma training
&ow !ost+ >igh ualit$+ &ocal Six Sigma (raining
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10
TLC, SSEO 1.5 22002
Public and On-site (raining
!hampion (rainingSix Sig"a for Cha"#ions 1= hrs. Q-5 arM21/22M02
"lac# "elt (raining and AS Lational "lac# "elt !ertification
(( Six Sig"a 3efineF 1= hrs. Q-5 #rM/5M02
(( Six Sig"a easureF 2 hrs. Q15 a4M1/*M02
(( Six Sig"a na$4&eF 2 hrs. Q15 XunM5/M02(( Six Sig"a 7"#roveF 2 hrs. Q15 Xu$M10/12M02
(( Six Sig"a Contro$F 2 hrs. Q15 ugM/-M02
4reen "elt (raining
9( Six Sig"a 3efineF + hrs. Q5 #rM12M02
9( Six Sig"a easureF + hrs. Q5 a4M10M029( Six Sig"a na$4&eF + hrs. Q5 XunM1M02
9( Six Sig"a 7"#roveF + hrs. Q5 Xu$M1-M02
9( Six Sig"a Contro$F + hrs. Q5 ugM1=M02
&ocationGar"onic, 7nc.5- (a$tic ;a4, Sunn4va$e, C.
%nd#a!e &egins in eptem&er
Six Sigma for !hampions
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105
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Six Sigma for !hampions
ates:arch 21/22, 2002
Audience 7 Prere6uisites:
Executive officers, 3irectors and anagers !ho !i$$ define and"anage Six Sig"a Pro:ects
!ontent:Section 7 Six Sig"a 7ntroduction
Section 77 anage"ent 7nfrastructure for Six Sig"a, 8o$es and 8es#onsi%i$ities
Section 777 anaging the 37C #rocess
Section 7J Pro:ect Se$ection and Charter
Section J 7"#$e"entation 7ssues, ti"e$ines and ($ac) (e$t, 9reen (e$t se$ection
Section J7 easures of Success
&ocation: Gar"onic, 7nc.5- (a$tic ;a4Sunn4va$e, C
"ring $our own laptop
"lac# "elt Six Sigma 3efine5
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10=
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"lac# "elt Six Sigma 3efine5
ates:#ri$ /5, 2002
Audience 7 Prere6uisites:
Those individua$s !ho !i$$ !or) on %rea)through #ro:ects as theP2IMA2;focus of their !or) activities. $$ individua$s are re'uired to
have a #ro:ect to !or) on and an identified Cha"#ion for the #ro:ect.
!ontent:Section 7 Six Sig"a 7ntroduction
Section 77 7dentif4 Pro:ect, Cha"#ion and O!ner
Section 777 3eter"ine Custo"er 8e'uire"ents and CTs
Section 7J 3efine Pro:ect State"ent, O%:ectives, 9oa$s and (enefits
Section J 3efine 8esourceMSta)eho$der na$4sisSection J7 3eve$o# Pro:ect P$an
Section J77 a# the Process
Section J777 Pro:ect Leadershi#
&ocation: Gar"onic, 7nc.5- (a$tic ;a4
Sunn4va$e, C.
"ring $our own laptop
4reen "elt Six Sigma 3efine5
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10
TLC, SSEO 1.5 22002
4reen "elt Six Sigma 3efine5
ate:#ri$ 12, 2002
Audience 7 Prere6uisites:
Those individua$s !ho !i$$ !or) on %rea)through #ro:ects as theS0!OLA2;focus of their !or) activities. $$ individua$s are re'uiredto have a #ro:ect to !or) on and an identified Cha"#ion for the #ro:ect.
!ontent:Section 7 Six Sig"a 7ntroductionSection 77 3eter"ine Custo"er 8e'uire"ents and CTsSection 777 3efine Pro:ect State"ent, O%:ectives, 9oa$s and (enefitsSection 7J 3efine 8esourceMSta)eho$der na$4sisSection J 3eve$o# Pro:ect P$an
Section J7 a# the Process
&ocation: Gar"onic, 7nc.5- (a$tic ;a4Sunn4va$e, C.
"ring $our own laptop
Project "ased and %alue Oriented
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All training is >ands On and applied to $our compan$Ns
projects= All training is done with computer applications=!omplete the training and complete a project=
Seating is limited F seats per class=
Registration .nfor,ation
ou can register on/$ine using !!!.as'/svc.org or !!!.dr/to".co".
Or register for the Six Sig"a #u%$ic courses %4 contacting To" Litt$eat -25D/2+5/1+ or %4 e/"ai$ dr$itt$edr/to".co".
www=as6-svc=org
www=dr-tom=com
Six Sigma 0xecutive Overview Summar$
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There are tre"endous i"#rove"ent and savings avai$a%$e toco"#anies in their o#erations if the4 !i$$ "o%i$i&e theirresources to!ard reduction of !aste and i"#rove"ent of'ua$it4
Six Sig"a re'uires Leadershi# fro" the Executive Staff
The road"a# is c$ear and the "ethods for i"#rove"ent are!e$$ defined
Soft!are too$s "a)e the data co$$ection and ana$4sis c$ear
3eve$o#"ent of an i"#$e"entation and training #$an is the
next ste#
2eferences 7 2esources
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"oo#s:
E.L. 9rant K 8.S. Leaven!orth,tatistical 'uality ControlHe! or)A H, c9ra! Gi$$, 1--=D.
3.C. ontgo"er4, Design and Analysis of ()periments. He! or)A H, Xohn ;i$e4 K Sons, 1--=D.
9.E. (ox, X.S. Gunter K ;.9. Gunter,tatistics for ()perimenters* An +ntroduction to Design, Data Analysis, and "odel uildingHe! or)A H, Xohn ;i$e4 K Sons 1-+D.
3a"e$io, 8o%ert. 1--=D. The asics of Process "apping. Productivit4 Press, Port$and, O8.
,eb Sites:
Tho"as . Litt$e Consu$ting at !!!.dr/to".co"
S Si$icon Ja$$e4 Section at !!!.as'/svc.o rg
Soft!areA SS XP contact SS 7nstitute at !!!.:"#discover4.co"
*+2 Stan!ic) Street
(rent!ood, C -51*
1/-25/2+5/1+dr$itt$edr/to".co"!!!.dr/to".co"
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