Simple Steps to Customer Delight

By Stephanie Orange

Surprise your custom

er

“Wow!”

Go the extra mile for them

Be OUTSTANDING!

“You’ve exceeded my expectations!”

Get an Emotional response

92% of customers considerWord of mouth the most

RELIABLE resource

Because…

Happy customers = $

5% retention can = 25-100%PROFIT

New customers cost 4-9x as much as an

existing one

So, what are you doing to keep your customers

happy?

And, what are your customers saying

about you?

Any questions?

Information Stock images from http://www.sxc.hu/

Information from http://en.wikipedia.org/wiki/Customer_delight

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