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Ensuring Consistent Service for Cloud Based Apps Control the Chaos!
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Cloud Application Challenges – Salesforce® Example
Monitoring User Access to the Cloud Based App
How is the overall health of Salesforce.com access?
Are there any indications of problems gaining access to the Salesforce
application?
Understanding Performance by Location
Does the performance of the Salesforce application vary depending on
the location of the user?
Solving Performance Problems Faster
Which users are dominating Salesforce access?
How does the performance of the Salesforce application compare to
other cloud based applications?
Salesforce® is a registered trademark of salesforce.com
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At-A-Glance Status
“How does my Salesforce.com application response time look right now?”
View service-related item status from all
devices serving the Salesforce application
together such as overall application
Response Times, Page Load times, TCP
Connect times & DNS resolution times Status Maps provide quick
at-a-glance status with
drill-down capability
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Examine the Overall Health of the Application
“Are there any alerts within the system? How’s performance at HQ? At Remote?”
Averages look quite
good, but Peak values
might need a closer
look
Polling at 60s frequency!
Set Refresh Rate
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Taking a Closer Look at the Overall Performance
Performance Overview
Remote Performance Compare Applications
SevOne brings visibility to cloud based application performance metrics!!
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Testing the Performance of the Application
“How does HQ performance fare relative to Remote sites?”
DNS – HQ vs.
Remote sites
Connection Time – HQ
vs. Remote sites SF Page Load Time –
HQ vs. Remote sites
Salesforce performance is slower from Remote sites due to DNS latency !!
Easy to see why an alert has been triggered – Connection times and Page Load times are
fairly close, but DNS response times for Remote sites are much higher than at HQ!!
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Analyze User Access to the Application
“Which users are heavy Salesforce users? What bandwidth are they consuming?”
Flow Data is reported in
5 second granularity !!
Bandwidth by user
Volume of Data
Flow Views
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Bandwidth by Application – Salesforce vs. others
“What other applications are consuming bandwidth?
Bandwidth usage by
Application – also
displaying packet counts.
Watching SevOne “How
To” videos on YouTube™?
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Baselines and Over Time over Time Comparisons
“What’s Normal? How does my performance compare to yesterday?
And for the
Secondary Firewall
Compare to the averages for
the previous day
Big Spike compared
to normal values
SevOne retains as polled data for 1 year making baselines more accurate and reliable !!
Baseline values for both In
and Out Octets
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Sharing Performance Information with Colleagues
Generate this
report as a PDF
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Monitor Performance of Cloud Applications: SevOne!!
SevOne Dashboards can be used to report on many data types in near real time
Collect SNMP, IPSLA, HTTP and Netflow data and display charts and graphs in the same reports
Quickly determine where performance issues exist and isolate root causes
In this demonstration example, the increased DNS latency from the remote site is causing performance issues for users of the Salesforce application.
Understand ‘Normal’ performance and use it to observe and alert deviations
Change the game and become more proactive with a much higher degree of performance visibility!!
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Find Out More
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