Download - ServiceMaster by Schaefer

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Page 1: ServiceMaster by Schaefer

We Specialize in Restoring Peace of Mind

ServiceMaster Disaster Reliefby Schaefer

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Who We Are

• 2 of 8 privately owned and operated ServiceMASTER Disaster Restoration franchises in the Kansas City metro • One of the largest Kansas City ServiceMASTER service providers• “Homeland Security” approved for government work• Customer satisfaction is our #1 priority.• Our company policy is the “The Golden Rule” – treat others as you would like to be treated.• We strive to build long-term partnerships built on trust through providing excellent customer service and integrity in billing

ServiceMaster Disaster Reliefby Schaefer

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• Disaster response team on call 24/7 – anywhere, anyplace.• hurricanes• tornadoes• earthquakes • straight-line wind storms • flooding and fires

• Disaster readiness plan – we can mobilize immediately.• Your emergency becomes our emergency. We will handle your emergency mitigation needs and complete your restoration process.

Our Team

ServiceMaster Disaster Reliefby Schaefer

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Core Competencies

• Commercial and residential emergency restoration • 24/7/365….yes even at 2:00 in the morning• Fire damage mitigation and reconstruction• Water damage mitigation and reconstruction• Mold remediation and reconstruction• Sewer and drain backup mitigation and reconstruction• Carpet and air duct cleaning

ServiceMaster Disaster Reliefby Schaefer

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Nationwide Coverage Via our Franchise Network

Our highly trained and professional technicians respond to emergencies 24/7/365:• Fire and smoke• Water • Wind, tornado, hurricane • Earthquake• Other natural or man-made cause.

ServiceMaster Disaster Reliefby Schaefer

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Each Situation Requires a Different Response………..

PROPERTYMANAGER

ADJUSTER

SERVICEMASTER

TENANT/OWNER

WATER

FIRE

MOLD

The Situation The Response

SEWER

• Loss dictates response.• You dictate the desired timeline for mitigationor remediation. • We follow your direction, and do the job right the first time.

ServiceMaster Disaster Reliefby Schaefer

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Fire Mitigation• The effects of a fire are often serious. • Our professional restoration technicians handle clean up and help reduce the impact of your loss.• Fine, black soot can coat structure and contents not directly damaged by the fire. • Soot is usually swept through air ducts by the air handling units. • Soot, mixed with humidity caused by water on the flames, creates acidic residue that results in further damage. • A fire typically requires restoration needs caused by fire, smoke, odor and water.

ServiceMaster Disaster Reliefby Schaefer

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Water MitigationOur trained technicians effectively handle water damage:• Drying and dehumidification • Document drying• Treat and deodorize affected areas to address potential health hazards. • Quick response and treatment to reduce further damage due to mold or mildew. • Large truck-mounted desiccant dehumidifiers and thousands of individual air movers to expedite the drying process in large commercial structures.

ServiceMaster Disaster Reliefby Schaefer

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Mold Remediation

• Poor air circulation• Chemicals in workplace• “Sick Building Syndrome” – the effect of microbiological agents and allergens on indoor air quality.• Check buildings for mold as part of the routine maintenance. • Look for evidence of water damage and visible mold. • Correct conditions that cause mold, such as water leaks, condensation, infiltration, or flooding immediately.

ServiceMaster Disaster Reliefby Schaefer

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Sewer/Drain Mitigation• One of the largest service providers in the multi-state area for sewer and drain mitigation. • We properly and quickly clean-up the damage.

ServiceMaster Disaster Reliefby Schaefer

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Experience• Our franchises originated in 1986• Backing of SM corporate – 60+ years experience• Experience with:

-Professional sports facilities-Retail shopping centers-High-rises-Casinos-Catastrophic losses-Katrina/ Cedar Rapids/ Ike

-ServiceMaster Disaster Relief

by Schaefer

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Resources• World-class capabilities to handle any disaster.• Access to one of the largest inventories of drying equipment:

-Thousands of air movers -Hundreds of commercial dehumidifiers -Semi-trailer mounted desiccant dehumidifiers and generators

• Affiliates throughout the U.S. Portable power and fuel delivery: no problem.• Fleet of emergency power equipment and the necessary qualified personnel.

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• Guaranteed 4- hour response time- usually less• Experience with trauma surrounding large losses and minimizing

business interruption• Thorough communication throughout job…no surprises• Experience with expectation management• 48-hour post job follow up…..after the dust settles• Currently hold highest CSI rating available in our business.

(See next slide)

Customer Service

ServiceMaster Disaster Reliefby Schaefer

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Our Customer Service Index/ Loyalty Rating

•One of the highest customer loyalty ratings in our business•100% rating with both of our franchises for more than 2 years.

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Closing Remarks

• We want to earn the right to be your “GO TO” restoration resource.

• References available upon request.

• Informal loss prevention/ hazard prep CE available.• We strive to build long-term partnerships built on trust that can only be

earned with excellent performance and integrity in billing.

• We strive to attain a 100% repeat and referral business base. Good service

produces referrals.

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Thank you for your time!!

ServiceMaster Disaster Reliefby Schaefer