Stronger Communities Programme:Service User Engagement Project
Question - Why do we need to engage?
Can you give us one example of:
1. When engagement has worked well for you
2. When engagement has not worked well
Stronger Communities Programme:Service User Engagement Project
Project Aim
To develop a model of meaningful service user/member engagement for Voluntary and Community and Public Sector organisations across Devon
Project purpose
To increase the involvement, engagement and influence of individuals who are traditionally hard to reach/hear in the planning and delivery of all services, buildings, new developments and open spaces across the county.
Stronger Communities Programme:Service User Engagement Project
What were the Outcomes?
Year 1: To monitor and evaluate 3 pilot projects aimed at ‘Hard to Reach’ groups in Devon and produce a robust user-led research evidence base.
Year 2: To develop a policy for ensuring meaningful user involvement and evaluate implementation. Also to start developing a toolkit for good practice
Year 3: To provide training and development programmes around service user involvement in Devon and
identify new opportunities for service user involvement.
Stronger Communities Programme:Service User Engagement Project
Agreed definition
Definition of ‘Hard to Reach’ individuals:
Individuals who are difficult to contact or involve in consultation and whose views may be underrepresented. This could be the result of physical/geographic, cultural or social barriers which they faces, or because conventional methods for engaging them have been inadequate.
Stronger Communities Programme:Service User Engagement Project
PlanningHow will the
information be used?
What are your aims?
What are your aims?
Has this work already been
done?
Do you have appropriate time and resource?
Who do you want to involve and
why?
What method will you use?
Stronger Communities Programme:Service User Engagement Project
Involvement Methods
Stronger Communities Programme:Service User Engagement Project
ProcessRemember ….
Accessible communication
Research and Consultation
Research and Consultation
Organise the engagement
activity
Complete the activity and write
up results
Tell people about the engagement
activity
Remember … expenses?
Stronger Communities Programme:Service User Engagement Project
Outcomes Remember ….
Tell people what happened next
Evaluate the engagement
activity
Evaluate the engagement
activity
Provide feedback on the outcomes
Give people opportunity to
respond to feedback
Track and share your decisions
Remember …. Use a suitable feedback form
Stronger Communities Programme:Service User Engagement Project
Make it accessible Audio descriptive
Understand your audience
Understand your audience Easy Read
BSL interpreter – DVD based
Speech to Text
Use traffic light cards for meetings
Stronger Communities Programme:Service User Engagement Project
Empowerment through Engagement Training
• Assists public sector service providers in effectively engaging and involving service users in shaping and monitoring those services.
Stronger Communities Programme:Service User Engagement Project
Question - What do you think the difference is between ‘Enabling’ and ‘Empowering’
Stronger Communities Programme:Service User Engagement Project
Any questions ?
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