CMMI-DEV/3 and CMMI-SVC/3 Appraised ISO 9001, ISO 20000 and ISO 27001 Certified

Exceeding Expectations...

ENTERPRISE IT MANAGEMENT

• EnterpriseITservicemanagement—servicedesk,servicecatalog,configurationmanagementdatabaseservices,assetmanagementsolutions

• Designanddevelopmentofweb-basedenterpriseapplicationsusingservice-orientedarchitecture

• Servervirtualizationandcloudcomputingmigration

MULTIMODAL BIOMETRICS• Policies,standards,andtrainingdevelopmentfor

biometric-enabledintelligence(BEI),forensic-enabledintelligence(FEI),andI2

• I2solutionsimplementationusingmultimodalbiometrics(facial,fingerprint,iris,andheartbeat)

• BEI,all-sourceintelligence,andcounterintelligenceanalysis

• Developmentsupportforbiometric-enabledwatchlist(BEWL)andcyberintelligencemeasures

OPEN-SOURCEINTELLIGENCE(OSINT)• OSINTlaboratoryandCenterofExcellenceproviding

training,intelligenceanalysis,andcomprehensivedataanalytics

• Leveragingofsocialmediasourcesandlargedatavolumesforall-sourceI2andtargeting

CYBERSECURITY• Securityoperationscentermanagement• Computersecurityincidentanalysisandresponse• Vulnerabilityanalysisandintrusiondetection• NetworktrafficsecuritymonitoringandITinfrastructure

protection• Patternandtrendanalysis• Informationassuranceandcertificationandaccreditation

assistance

MISSION SUPPORT SERVICES• Acquisitionandfinancialmanagement• Programmanagement• Businessoperationssupport• Weaponsofmassdestructiontreatycompliance• Physicalsecurityservices

ABOUT INTEGRAL

• OfficesinRockville,MD;Edgewood,MD;andCharlottesville,VA

• Woman-OwnedBusiness• CMMI-DEV/3andCMMI-SVC/3appraised• ISO9001,ISO20000,andISO27001certified• TopSecretFacilityClearance• DUNSTopPerformanceRating• CIOReviewTop20MostPromisingGovernmentIT

Providers• MinorityEnterpriseCouncil’sCEOAward• CATechnologies,HEAT,andBMCSolutionsPartner

forITServiceManagement• MicrosoftCertifiedPartner• DCAA-approvedaccountingsystem

OUR MISSIONToestablishlong-termstrategicpartnershipsthatsolvemission-criticalproblemsusinginnovativetechnologyandprovenmethodologiestodeliverthehighest-qualitysolutionsatthebestvalue,exceedingclientexpectations

OUR CORE CAPABILITIESOurhighlyqualifiedpersonnelusetheirtechnologicalexpertiseandIntegral’sopensystemsstandards,provenmethodologies,andprojectmanagementdisciplinetobuildandimplementawiderangeofsolutionsforourclients.ApplyingourcorecapabilitiesinenterpriseITmanagement,multimodalbiometrics,open-sourceintelligence,cybersecutiy,andmissionsupportservices,weputourpassionformissionsuccesstoworkforourclientseveryday.

Clinton Randall, Director of Enterprise Systems ManagementCrandall@e2zintegral.com • (617) 784-1981

www.e2zintegral.com

ServiceManagementCapabilities

Updated 04/2018

EXCEEDINGEXPECTATIONS...

SUPPORTEDTECHNOLOGIES

CAServiceManagement• CAServiceDeskManager• CAServiceCatalog• CAProcessAutomation• CAITAssetManager• CAITClientManagement• CAPatchManagement• CASoftwareAssetManager CAServiceAssurance• CAeHealth• CASpectrum BMCServiceManagement• BMCFootprintsServiceCore• BMCClientManagement• BMCRemedy• BMCAtriumCMDB HEATServiceManagement• HEATServiceManagementplatform ServiceNow-Modules• ServiceManagement• AssetandConfigurationManagement• ESSPortal,• ServiceCatalog,• ReleaseManagement• AutomationWorkflows• ReportingandDashboards• Discovery• HumanResources• ServiceWatch• ServiceMapping• Finance• Project/PortfolioManagement

ENTERPRISE IT MANAGEMENT – IT SERVICE MANAGEMENT

CoreAreasofITServiceManagementExpertise:• ExpertiseinITServiceManagement,Architecting,

Implementing,UpgradingandManagingcomplexsolutionsandcustomintegrations

• KeyAllianceswithCA(PreferredSolutionsPartner),BMC(ConsultingandEducationServicesPartner),HEAT(Referral,InnovationandConsultingServicesPartner),andBomgar(TechnologyPartner)

• CertifiedconsultantsinCA,BMC,Cherwell,ServiceNowandHEATtechnologies.SecretClearedresources.

• 150+customersacrosstechnologies ValueProposition:• Cross-technologyexpertisetoprovideassistanceinmigrations

betweenITServiceManagementsolutions• OffshoreresourcesdedicatedtohandlingCA’sGlobalDelivery

custom-buildpackagesandintegrations• Experiencedinfullend-to-endsupporttoourcustomersfrom

Pre-SalestoPost-SalesSupport• Committedtodeliveringuniqueandinnovativesolutionstoour

customers,exceedingtheirexpectations JointInitiatives:• DevelopedintegrationbetweenBomgarandCAService

Management• DevelopedCAServiceDeskHealthself-monitoringsolutionthat

capturesandmonitorskeyservicedeskprocessesandallowsforaseriesofactionsbasedonasetofdefinedprocesses.

INTEGRALESMPRACTICE–OFFERINGS

ConsultingServices:• SolutionArchitectureandDesign• GapAnalysisandSolutionHealthreview• ProcessConsulting ImplementationServices:• Out-of-the-BoxandCustomImplementations• MigrationsfromMulti-Vendortools• SolutionUpgradeandReview• ITILProcessImplementation Maintenance&SupportServices:• Long-termAdministrationandMaintenanceSupport• PatchReviewandImplementation• IssueIdentification,Root-CauseAnalysis,andResolution. Training:• CertifiedEducationServicesProvider–BMCFootprints• TailoredEnd-User,Analyst,andAdministrativeTraining

DevelopmentandDelivery• KnowledgeTransferbasedonas-builtsolutions

www.e2zintegral.com

Headquarters2101GaitherRoad,Suite410

Rockville,MD20850(240)907-2600

Edgewood Office 500EdgewoodRoad,Suite203

Edgewood,MD21040(410)676-9200

Charlottesville Office 944GlenwoodStationLane,Suite301

Charlottesville,VA22901(434)817-9080