@HelenBevan #nvmo2016
How to be a GREAT change agent
Dr Helen Bevan, OBEChief Transformation Officer
NHS England@HelenBevan #NVMO2016
AND STAYING IN IT:
@HelenBevan #nvmo2016
Kinthi Sturtevant, IBM 13th
annual Change Management Conference
June 2015
We rarely see two, three or four year change projects any more. Now it’s 30-60-90 day change
projects
@HelenBevan #nvmo2016Source: Bromford P (2015), ”What’s the difference between a test and a pilot?”
Pilots are being replaced by rapid tests and prototypes
@HelenBevan #nvmo2016
Hierarchical power is diminishing
Change is changing
Acceleration of connectedness
@HelenBevan #nvmo2016
Change is changing
Acceleration of connectedness
Hierarchical power is diminishing
@HelenBevan #nvmo2016
Change is changing
Change is moving to the edge
Acceleration of connectedness
Hierarchical Power is diminishing
@HelenBevan #nvmo2016
An example from the Cabinet Office
http://www.slideshare.net/Openpolicymaking/060715-change-cardscollated?next_slideshow=1
@HelenBevan #nvmo2016
Why go to the edge?
“ Leading from the edge brings us into contact with a far wider range
of relationships, and in turn, this increases our potential for diversity in terms of thought, experience and background. Diversity leads to more
disruptive thinking, faster change and better outcomes
Aylet Baron
@HelenBevan #nvmo2016
Jeremy Heimens TED talk “What new power looks like” https://www.youtube.com/watch?v=j-S03JfgHEA
old power new power
Currency
Held by a few
Pushed down
Commanded
Closed
Transaction
Current
Made by many
Pulled in
Shared
Open
Relationship
@HelenBevan #nvmo2016
The Network Secrets of Great Change AgentsJulie Battilana &Tiziana Casciaro
As a change agent, my centrality in the informal network is more important
than my position in the formal hierarchy
17
@HelenBevan #nvmo2016
People who are highly connected have twice as much power to
influence change as people with hierarchical power
Leandro Herrerohttp://t.co/Du6zCbrDBC
18
@HelenBevan #nvmo201619
“I have some Key Performance
Indicatorsfor you”
or
“I have a dream”
Source: @RobertVarnam
@HelenBevan #nvmo2016
“Tomorrow’s management systems will need to value diversity, dissent
and divergence as highly as conformance, consensus and
cohesion.”Gary Hamel
Image by neilperkin.typepad.com
is the new normal!
#SHCR @HelenBevan # @HelenBevan
What happens to heretics/radicals/rebels/mavericks
in organisations?
#SHCR @HelenBevan # @HelenBevan
We need rebels to lead change•The principal champion of a change initiative, cause or action•Rebels don’t wait for permission to lead, innovate, strategise•They are responsible; they do what is right•They name things that others don’t see yet•They point to new horizons•Without rebels, the storyline never changes
Source : @PeterVan http://t.co/6CQtA4wUv1
#SHCR @HelenBevan # @HelenBevan
‘If you put fences around people, you get sheep. Give people the room they
needWilliam L McKnight
#SHCR @HelenBevan # @HelenBevan
We need to create more boat rockers!• Rock the boat but manage to
stay in it• Walk the fine line between
difference and fit, inside and outside
• Conform AND rebel• Capable of working with
others to create success NOT a destructive troublemaker
Source: Debra Meyerson
#SHCR @HelenBevan 26Source : Lois Kelly www.foghound.com
There’s a big difference between a rebel and a troublemaker
Rebel
#SHCR @HelenBevan # @HelenBevan
Reflection
• What are your insights around “rebels” and “troublemakers”?
• What moves people from being “rebel” to “troublemaker”?
• How do we protect against this?
#SHCR @HelenBevan 28Source : Lois Kelly www.rebelsatwork.com
There’s a big difference between a rebel and a troublemaker
Rebel
#SHCR @HelenBevan
C http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
#SHCR @HelenBevan # @HelenBevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
#SHCR @HelenBevan # @HelenBevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
#SHCR @HelenBevan # @HelenBevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
#SHCR @HelenBevan # @HelenBevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
#SHCR @HelenBevan # @HelenBevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
Make it a personal PERFORMANCE target.
#SHCR @HelenBevan # @HelenBevan Source: http://www.slideshare.net/AndreaWaltz/gfn-slidesharegfnhandling-rejectionpositively
#SHCR @HelenBevan # @HelenBevan
Research from the sales industry:How many NOs should we be seeking to get?
• 2% of sales are made on the first contact
• 3% of sales are made on the second contact• 5% of sales are made on the third contact• 10% of sales are made on the fourth contact• 80% of sales are made on the fifth to twelfth
contact
Source: http://www.slideshare.net/bryandaly/go-for-no
#SHCR @HelenBevan # @HelenBevan
“Papers that are more likely to contend against the status quo are more likely to find an
opponent in the review system—and thus be rejected —but those papers are also more
likely to have an impact on people across the system, earning them more citations when
finally published”V. Calcagno et al., “Flows of research manuscripts among
scientific journals reveal hidden submission patterns,” Science, doi:10.1126/science.1227833, 2012.
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