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February 2014
CONTENTS
Seminars, Webinars, and Podcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Serial Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Booklets and Web-Only Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Contract Review and Negotiation Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Risk and Dispute Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Resources for Land Surveyors and Landscape Architects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Resources for Environmental Consultants and Interior Designers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Resources for Construction Managers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Resources for Contractors and Design-Builders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Resources for Property & Casualty Policyholders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Benchmarking, Claims, and Case Studies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Website and Education Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Curriculum Development Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Curriculum Development Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22Accessing Risk Management Materials Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Risk Management Staff. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Where to Find Information and Whom to Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Social Media Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Client loss prevention and risk management services are an integral part of the Schinnerer and CNA program. Schinnerer recognizes that liability exposures represent an inherent part of any firm’s practice and is committed to working with insured firms to help identify and manage these exposures. We developed the first program of professional liability insurance for design professionals and have provided loss prevention and risk management services since 1957. We’ve counseled the AIA and EJCDC on their standard documents for architects and engineers for more than 40 years. With our seminars and publications for our insureds and for the design professions as a whole, we have developed sensitivities to the possibility and probability of loss, and assertive methods of acknowledging, assessing, communicating, and mitigating the risks of professional practice.
In keeping with a tradition established by Victor O. Schinnerer over four decades ago, we want to put our experience to work for you. We can help policyholders to manage their risk, practice assertively, and improve their bottom line. This Risk Management Resources Manual highlights the value-added services, seminars, and publications available from our Risk Management Services department. Take advantage of the wide range of practice management and risk avoidance tools available from Schinnerer and CNA.
RISK MANAGEMENT SERVICES
SEMINARS, WEBINARS, AND PODCASTS
In-House Seminars and Web-Based SeminarsOur seminars are facilitated by Schinnerer’s risk managers, who have over 30 years of experience, including backgrounds in architecture, engineering, the law, and professional liability claims. Qualified firms in our large firm program may qualify for a customized in-house seminar to address specific issues during a policy year. All participants receive copies of the seminar slide presentation as well as relevant risk management resources. For Premier and Large Firms insured by Schinnerer and CNA, these seminars may also provide a credit on the firm’s premium. Please contact your broker or underwriter or email [email protected] for more information on availability, possible presentation formats, and areas of concentration.
WebinarsWe conduct web-based seminars, “webinars,” where participants can listen to risk management experts while viewing a PowerPoint presentation via the internet. Streaming files are available for our newer webinars. Insureds and brokers can stream the webinar directly through their web browser. CD-ROMs of the presentations are also available on a first-come, first-serve basis until supplies run out. Go to www.Schinnerer.com/Risk-Mgmt/Pages/Webinars.aspx to see which presentations are available in either format.
Podcasts
Our podcasts are short and informative, and address important risk management topics. Featuring information compiled by our risk management experts as well as outside attorneys, these podcasts are an easy way to learn about subjects that are relevant to the design and construction industry. Topics include business models and employment liability issues in a recovering economy, ownership of instruments of service, how negligence relates to the standard of care, and express warranties. Our podcasts can be streamed at www.Schinnerer.com/Risk-Mgmt/Pages/Podcasts.aspx.
Professional Society SeminarsSchinnerer conducts numerous other seminars throughout the year on topics from planning and design phases through the construction phase, risk management in project delivery, pre-project planning and contracting, and emerging issues affecting the design and construction industry. Some of these programs are part of national association conventions and others are at the local offices of these associations. For information on Schinnerer’s society seminars, go to www.Schinnerer.com/risk-mgmt/Pages/Association-seminars.aspx.
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SERIAL PUBLICATIONS
Guidelines for Improving PracticeOur policyholder newsletter, Guidelines for Improving Practice, now in its fourth decade of publication, offers readers useful and timely practice management guidance.
Guidelines highlights risk avoidance strategies, public policy issues relevant to design professionals, and tools that help you support and manage your professional practice. Guidelines is an all-encompassing resource to use in improving the quality and profitability of your firm. This newsletter is published four times a year and distributed free of charge to Schinnerer and CNA policyholders. For current and past issues, go to www.Schinnerer.com/Risk-Mgmt/Gdlns/Pages/Guideline.aspx.
Proceedings of the Annual Meeting of Invited AttorneysThe Proceedings are a compilation of papers written by the speakers at the Annual Meeting of Invited Attorneys. Papers are submitted to Schinnerer and they are formatted into a soft-cover, bound book. The papers cover timely and important issues in the design and construction industry, ranging from mold, to performance codes, to expert witness procedures. The papers are written by attorneys and in-house counsel from firms around the country whose legal careers have been spent defending design professionals from claims. Papers from the most recent meeting, as well as select papers from past meetings, can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/AMIA.aspx.
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BOOKLETS AND WEB-ONLY PUBLICATIONS
Managing the Risks of Employment Practices
This booklet covers a wide range of employment practices scenarios and how employers should approach and properly handle each scenario. Navigating the complex world of employment practices law can be difficult. Let us help you try to avoid costly employment claims with this resource.
You can find a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Practice-management.aspx.
Seven Steps to Negotiation SuccessThis publication addresses seven key steps in the negotiation process. Business relationships are often the key to a professional firm’s future business prospects. Learn how to develop and improve business relationships through negotiation.
Download a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Practice-management.aspx.
Emerging Issues in PracticeEmerging Issues in Practice offers guidance to firms in managing the risks of changing practice models, especially digital practice; developments in contract language and negotiation; and potential shifts in the standard of care. It is not meant to be an exhaustive analysis of these issues.
It is available online only at www.Schinnerer.com/Risk-Mgmt/Pages/Practice-management.aspx.
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White Paper SeriesOur white papers are in-depth discussions of complex issues. Published papers, available at www.Schinnerer.com/Risk-Mgmt/Pages/White-papers.aspx, include:
1) Insuring Technology Risks in a Professional Environment 2) Sustainable Design Risk Management3) New Standard Contracts for Integrated Project Delivery: An
Analysis of Structure, Risk, and Insurance 4) Managing the Risks of Your International Practice5) Restoring Neglected Assets: Brownfields Reuse and Related
Risks for Landscape Architects 6) I ntegrated Project Delivery: Possible Roles, Risks, and
Incentives for Structural Engineers7) Seismic Design: Prescriptive Codes, Performance-based
Design, and the Responsibilities of Structural Engineers8) Potential Indicators of Risk: Continuing Education, Business
Practices, and Professional Licensure9) Navigating Sustainability: The Opportunities and Pitfalls of
Designing and Constructing Green Buildings
International Practice RisksToo often, design firms become involved in international projects without adequate preparation. Firms neglect to consider and appropriately respond to the risks posed by practicing overseas. From licensing laws, to tax regulations, to contracts, firms need to thoroughly prepare their business plans before beginning work in foreign countries. We offer a white paper, case studies, papers from attorneys in the field, and Management Advisories to help firms manage their international risks. Go to www.Schinnerer.com/Risk-Mgmt/Pages/International-practice.aspx to download our resources.
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CONTRACT REVIEW AND NEGOTIATION SUPPORT
Schinnerer’s Expanded Contract Guide for Complex ProjectsThis publication is our response to the unique needs surround-ing the services agreements for complex projects. We used our highly acclaimed Managing Risk Through Contract Language as a starting platform, expanding the content and adding sections that address specific risks of larger design firms and the more complex projects they often encounter. Individual portions can be used effectively as a resource for any type of project contract, and are particularly valuable on emerging issues like BIM, IPD, and sustainable design.
It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contract-review.aspx.
Managing Risk Through Contract LanguageThis contract guide helps policyholders understand underlying legal and practice management concerns, and equips the design professional with rational arguments and analytical tools to use in developing and negotiating professional services agreements.
Careful study and use of Managing Risk Through Contract Language will help policyholders achieve a common understanding and appreciation of contractual responsibilities and make informed risk management decisions when negotiating or responding to specific contract language. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contract-review.aspx.
Terms and Conditions Review GuideThis publication will help you review and negotiate common risk allocation issues in contracts. Use our online risk management search engine to find other resources to meet your firm’s needs. Firms insured in the Premier and Large Firm programs are eligible for individual contract reviews. For these policyholders, Schinnerer’s risk management team can review insurance, indemnity, and other risk-intensive provisions in professional service contracts. Download a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Contract-review.aspx.
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RISK AND DISPUTE MANAGEMENT
Tips for Reviewing a ContractThis guide is primarily designed for our Small Firm policyholders. The contract negotiation process provides an opportunity to set the client/design professional relationship on a firm and productive course. Both parties must have a full appreciation of the issues involved in the negotiation process, their interrelationships, and relative importance to the end result—the project. This guide includes a five-step process for general review of a contract, plus a contract review checklist and our Terms and Conditions Review Guide. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contract-review.aspx.
Concepts in Risk ManagementThis booklet discusses ways to manage and avoid the risks encountered throughout the life of a project, and allows policyholders to calculate their possible risk exposures for each project they consider.
This publication includes three of the many risk management tools available to firms insured in the Schinnerer and CNA professional liability program. Those tools are the risk management issue briefings, the Project Risk Matrix, and the Terms and Conditions Review Guide. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Practice-management.aspx.
Guide to the Schinnerer and CNA Risk Mitigation CreditThis publication is an in-depth explanation of the risk mitigation credit, a new feature of the revised CNA professional liability policy. It explains the “baseline” criterion that must be met to qualify for the credit, as well as all six “best practices” criteria. Firms can also learn if they qualify for the credit. You can download a copy, as well as other resources related to the credit, at www.Schinnerer.com/Risk-Mgmt/Pages/Tools-understanding-insurance.aspx.
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The Surveyor’s Contracts and Risk Management Manual
Schinnerer and CNA joined with the American Congress on Surveying and Mapping (ACSM) to produce The Surveyor’s Contracts and Risk Management Manual. This guide is meant to help surveyors negotiate equitable contracts. Surveyors often perform their services based on oral contracts. This manual is meant to encourage surveyors to take advantage of the professional service contract as the most effective tool in risk management. The manual covers ALTA/ACSM standards and provides a sample contract for professional surveying services.
Policyholders can download a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Surveyors-risk-mgmt.aspx.
Surveyor’s Terms and Conditions Review Guide
This publication will help our land surveyor policyholders review and negotiate common risk allocation issues in their contracts. Similar to our Terms and Conditions Review Guide for design professionals, this guide contains specific issues and suggested contract language unique to the practice of surveying. It is meant to compliment the information found in our surveyor’s contract guide, above. It can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/Surveyors-risk-mgmt.aspx.
Guide to the Schinnerer and CNA Risk Mitigation Credit for SurveyorsThis publication is an in-depth explanation of the risk mitigation credit specifically tailored to land surveyors. the credit is a new feature of the revised CNA professional liability policy. The guide explains the “baseline” criterion that must be met to qualify for the credit as well as all five “best practices” criteria. Firms can also learn if they qualify for the credit. You can download a copy, as well as other resources related to the credit, at www.Schinnerer.com/Risk-Mgmt/Pages/Surveyors-risk-mgmt.aspx.
RESOURCES FOR LAND SURVEYORS AND LANDSCAPE ARCHITECTS
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Schinnerer’s Commentary on Selected Provisions of the ASLA Standard Form ContractThis commentary on the standard contract for services by landscape architects interprets and annotates the ASLA form and provides an objective and clear guide for the performance of professional services by highlighting balanced terms and conditions. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Landscape-arch-risk-mgmt.aspx.
Landscape Architect’s Terms and Conditions Review GuideThis publication will help our landscape architect policyholders review and negotiate common risk allocation issues in their contracts. Similar to our Terms and Conditions Review Guide for design professionals, this guide contains specific issues and suggested contract language unique to the practice of landscape architecture. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Landscape-arch-risk-mgmt.aspx.
From Risk to Profit: Benchmarking and Claims Studies for SurveyorsSimilar to our first benchmarking booklet, this guide offers risk management guidance, claims figures, and claims scenarios broken down into such categories as client, project, contractor, consultants, and contracts, among others. However, this version has been tailored specifically to the practice of surveying. Updated in September 2013, it can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/Surveyors-risk-mgmt.aspx.
RESOURCES FOR LAND SURVEYORS AND LANDSCAPE ARCHITECTS
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Managing Risk Through Contract Language: Interior DesignersThis booklet deals specifically with risks unique to the practice of interior design and decoration. Careful study and use of this booklet will help policyholders achieve a common understanding and appreciation of contractual responsibilities and make informed risk management decisions when negotiating or responding to specific contract language. Highlights include bids and quotes, purchasing and procurement, sustainability, and vendor selection. This booklet compliments the information found in Managing Risk Through Contract Language. It is available at www.Schinnerer.com/Risk-Mgmt/Pages/Interior-design.aspx.
Environmental Terms and Conditions Review GuideThis publication will help our environmental practitioner policyholders review and negotiate common risk allocation issues in their contracts. Similar to our Terms and Conditions Review Guide for design professionals, this guide contains specific issues and suggested contract language unique to providing environmental services. It is meant to compliment the information found in our environmental services guide, above. It can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/Environmental.aspx.
Managing Risk in the Delivery of Environmental ServicesThis publication discusses the unique sources of risk inherent in the delivery of environmental services and provides discussion of recommended practices for managing the sources of risk for environmental consultants. It is designed to (1) help environmental consultants understand the unique sources of risk inherent in environmental practice and (2) help them operate more successfully by providing checklists of recommended practices for managing these sources of risk with a discussion of each topic. This is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Environmental.aspx.
RESOURCES FOR ENVIRONMENTAL CONSULTANTS AND INTERIOR DESIGNERS
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Construction Manager’s Terms and Conditions Review GuideThis publication will help our construction manager policyholders review and negotiate common risk allocation issues in their contracts. Similar to our Terms and Conditions Review Guide for design professionals, this guide contains specific issues and suggested contract language unique to the practice of construction management. It can be found online at www.Schinnerer.com/Risk-Mgmt/Pages/Construction-managers.aspx.
Schinnerer’s Risk Management Primer for the CM ProfessionalThis booklet is an in-depth introduction and overview of risk management practices for those CM professionals providing construction management services as a representative or agent of the client. It features sections on business, contracting, and professional practices for CM firms. Copies can be downloaded at www.Schinnerer.com/Risk-Mgmt/Pages/Construction-managers.aspx.
RESOURCES FOR CONSTRUCTION MANAGERS
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Design Liability in Design-Build
This resource for contractors addresses the design liability risks faced by all parties with varying participation on a design-build project. No matter the business form a contractor assumes—whether it holds the contract with the client or is hired as a subcontractor, speciality contractor, or technical advisor—design liability risks need to be recognized and addressed through insurance coverage. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contractors.aspx.
Contractors Design Liability Contract GuideNow contractors have access to contract language to help them minimize their exposure to design liability. The guide addresses both direct liability—negligence for an employee of the contractor—and vicarious liability—when the negligence of a subcontracted design professional is attributed to the contractor. This guide covers design liability concerns in client/ contractor agreements, with commentary and sample provisions for 15 separate issues, and design liability concerns in contractor/design professional agreements, with commentary and sample provisions for six separate issues. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/Contractors.aspx.
Constructive Comments Our contractor policyholder newsletter, Constructive Comments, offers construction contractors useful and timely business management guidance and is published four times a year as an e-newsletter. This contractor risk management resource addresses issues ranging from contract language, to insurance, to court decisions, to practice management tips. It is available at www.Schinnerer.com/risk-mgmt/ConstComm/Pages/CComArchives.aspx.
RESOURCES FOR CONTRACTORS AND DESIGN-BUILDERS
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Property & Casualty Risk Management BriefsDesigned to be quick hits of valuable risk management guidance, these brochures present risk intensive issues for policyholders in our property & casualty insurance program. You can download a copy of all published briefs at www.Schinnerer.com/Risk-Mgmt/Pages/PandC-resources.aspx.
Understanding Your Insurance Coverage: Property InsuranceThis booklet addresses the basics of property insurance coverage, including covered losses and claims scenarios for further illustration. The various types of property covered under this type of insurance are also discussed. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/PandC-resources.aspx.
Understanding Your Insurance Coverage: Commercial General Liability InsuranceThis booklet is a resource for our property & casualty policyholders. It addresses the basics of CGL insurance coverage, including covered losses and claims scenarios for further illustration. Some of the liability scenarios discussed include property damage, premises and operations, bodily injury, and medical payments, among others. It is available online at www.Schinnerer.com/Risk-Mgmt/Pages/PandC-resources.aspx.
RESOURCES FOR PROPERTY & CASUALTY POLICYHOLDERS
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Claims and Case StudiesSimilar to our claims studies, these studies present actual claims scenarios brought against our policyholders. While all claimants are anonymous, the facts of each claim are real and will help our policyholders understand ways to avoid similar claims. We work closely with CNA claims representatives to research their claims data and recognize trends in project types, locations, client types, disciplines, and other categories using case studies as the building blocks for our studies. You can access a wide range of case studies at www.Schinnerer.com/Risk-Mgmt/Pages/Claim-studies.aspx. Note that these studies are often updated with current claims information.
Online Benchmarking StudyAfter an exhaustive analysis of Schinnerer and CNA’s claims files, we offer this extensive breakdown of policyholder claims. Updated with claims data through 2012, the breakdown includes claims by discipline, firm size, region, claimant ID, and project type. Go to www.Schinnerer.com/Risk-Mgmt/Pages/Claim-studies.aspx to download those categories of interest to your firm.
From Risk to Profit: Benchmarking and Claims StudiesUpdated with claims data through 2012, this booklet offers risk management guidance, claims figures, and claims scenarios broken down into such categories as client, project, contractor, consultants, and contracts, among others. This booklet also includes our risk management matrix to help firms determine the level of risk they may face on a given project. Download a copy at www.Schinnerer.com/Risk-Mgmt/Pages/Claim-studies.aspx.
BENCHMARKING, CLAIMS, AND CASE STUDIES
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www.Schinnerer.com - everyonewww.Schinnerer.com/AEriskmanagement - brokers and design professionalswww.PlanetContractor.com - contractorswww.PlanetENV.com - environmental consultants
The Schinnerer program websites contain a wealth of risk management information and resources for Schinnerer and CNA policyholders. Most resources are password-protected so that only our policyholders and brokers have access. Below is a list of some of the resources available at our websites:
• Current issue of Guidelines for Improving Practice, including back issues
• Managing Risk Through Contract Language• Concepts in Risk Management• Managing Risk in the Delivery of Environmental Services• Claims trends and studies• Our library of Management Advisories• Papers and presentations from the Annual Meeting of
Invited Attorneys• VEP materials
VEP
Developed by Schinnerer in conjunction with the AIA and NSPE, VEP is a flexible, self-structured continuing education tool that firms can customize and incorporate into their in-house training curriculum. This self-reporting program is available to Schinnerer and CNA policyholders at no charge. Some firms may even qualify for premium credits when a majority of their professional staff successfully complete VEP. All course materials are available at www.Schinnerer.com/Risk-Mgmt/Pages/VEP-access.aspx.
WEBSITE AND EDUCATION SERVICES
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for
one
staf
f m
embe
r to
tea
ch b
asic
lega
l co
ncep
ts f
rom
the
VE
P a
nd u
sed
a C
D-R
OM
of
Sch
inne
rer’s
web
inar
, “C
riti
cal I
ssue
s in
Con
stru
ctio
n C
ontr
act
Adm
inis
trat
ion.
” Th
e fi r
m a
lso
sent
sev
eral
key
sta
ff m
embe
rs t
o S
chin
nere
r’s r
egio
nal s
emin
ar,
“Neg
otia
te f
or S
ucce
ss: S
ugge
stio
ns f
or Y
our
Clie
nt’s
Com
man
do C
laus
es.”
At
the
sam
e ti
me,
fi rm
man
agem
ent
arra
nged
for
a t
wo-
hour
ver
sion
of
the
in-h
ouse
sem
inar
, “N
avig
atin
g S
ucce
ssfu
l Pro
ject
Del
iver
y,”
for
curr
ent
and
up-a
nd-c
omin
g m
embe
rs o
f st
aff
that
will
soo
n be
res
pons
ible
for
pro
ject
m
anag
emen
t. B
ased
upo
n in
form
atio
n ob
tain
ed f
rom
the
VE
P, s
emin
ars,
and
Sch
inne
rer’s
onl
ine
libra
ry o
f M
anag
emen
t A
dvis
orie
s,
the
fi rm
dev
elop
ed a
set
of
guid
elin
es f
or c
ontr
act
nego
tiat
ion,
pro
ject
man
agem
ent,
and
con
trac
t ad
min
istr
atio
n se
rvic
es.
1STEP 2STEP
16
Deve
lop
a Pl
an fo
r Co
ntin
uous
Tra
inin
gA
n im
port
ant
com
pone
nt o
f an
y in
tern
al t
rain
ing
curr
icul
um is
a p
lan
for
cont
inuo
us t
rain
ing.
Thi
s is
impo
rtan
t fo
r ne
w s
taff
, in
tern
s,
and
any
new
sen
ior
staf
f m
embe
rs t
o he
lp t
hem
und
erst
and
the
fi rm
’s r
isk
man
agem
ent
proc
edur
es a
nd a
ppro
ach
to d
esig
n. I
t is
eq
ually
impo
rtan
t fo
r cu
rren
t st
aff
as a
ref
resh
er o
n tr
adit
iona
l ris
ks a
nd t
o he
lp t
hem
und
erst
and
and
man
age
emer
ging
ris
ks.
Firm
s ha
ve im
plem
ente
d co
ntin
uous
tra
inin
g in
a n
umbe
r of
way
s. O
ften
, th
e hu
man
res
ourc
es d
epar
tmen
t is
use
d. O
ne fi
rm’s
HR
dep
artm
ent
esta
blis
hed
proc
edur
es t
hat
requ
ires
all
new
sta
ff t
o co
mpl
ete
appl
icab
le s
ecti
ons
of t
he V
EP.
A
noth
er fi
rm u
sed
in-h
ouse
tea
chin
g as
a w
ay
to t
rain
sta
ff.
It is
the
ir p
osit
ion
that
lear
ning
occ
urs
thro
ugh
teac
hing
. S
taff
, of
ten
inte
rns,
are
ass
igne
d a
mod
ule
from
the
VE
P o
r an
art
icle
fr
om G
uide
lines
for
Impr
ovin
g P
ract
ice
and
then
hav
e to
fac
ilita
te a
tra
inin
g se
ssio
n on
tha
t to
pic,
oft
en a
“lu
nch
and
lear
n” s
essi
on.
On
the
follo
win
g pa
ge is
a li
st o
f ri
sk m
anag
emen
t re
sour
ces
avai
labl
e fr
om S
chin
nere
r th
at c
an b
e us
ed t
o de
velo
p a
risk
man
agem
ent
cur-
ricu
lum
for
you
r fi r
m. Th
ese
reso
urce
s ca
n he
lp y
ou r
emai
n pr
ofi t
able
by
educ
atin
g cu
rren
t an
d ne
w s
taff
, pr
omot
ing
cons
iste
ncy
in fi
rm p
rac-
tice
s, a
nd m
eeti
ng p
rofe
ssio
nal d
evel
opm
ent
and
educ
atio
nal r
equi
rem
ents
.
At
the
core
of
any
risk
man
agem
ent
curr
icul
um is
Sch
inne
rer’s
sel
f-st
udy
cour
se,
VEP.
Thi
s in
form
atio
n ca
n be
aug
men
ted
by S
chin
nere
r’s
prac
tice
gui
des,
whi
ch p
rovi
de in
-dep
th in
form
atio
n on
sel
ecte
d to
pics
. A
ddit
iona
l res
ourc
es,
such
as
clai
ms
and
case
stu
dies
, be
nchm
arki
ng
info
rmat
ion,
Man
agem
ent A
dvis
orie
s, a
nd w
eb-b
ased
pub
licat
ions
. Fo
r a
com
preh
ensi
ve li
st o
f ou
r ri
sk m
anag
emen
t re
sour
ces,
ple
ase
see
our
publ
icat
ion
Ris
k M
anag
emen
t Res
ourc
es.
This
pub
licat
ion,
and
all
othe
r re
sour
ces,
can
be
foun
d at
ww
w.S
chin
nere
r.com
/AEr
iskm
anag
emen
t.
In a
ddit
ion,
Sch
inne
rer
offe
rs o
ur r
egio
nal s
emin
ar s
erie
s, in
-hou
se s
emin
ars
for
Larg
e Fi
rm p
olic
yhol
ders
, w
ebin
ars,
bro
ker-
spon
sore
d se
min
ars,
and
our
pre
sent
atio
ns a
t pr
ofes
sion
al s
ocie
ty m
eeti
ngs.
3STEP
17
Form
at: W
eb-b
ased
, acc
essi
ble
at w
ww.S
chin
nere
r.com
/AEr
iskm
anag
emen
t.
VEP
Leve
l 2W
ritte
n M
odul
eTe
st &
Ans
wer
Key
Sam
ple
Pow
erPo
int
Web
inar
2-1
Cont
ract
s fo
r Pro
fess
iona
l Ser
vice
s
2-2
Alte
rnat
ive
Met
hods
for P
roje
ct D
eliv
ery
2-3
Insu
ranc
e fo
r Des
ign
Prof
essi
onal
s
2-4
Disp
ute
Prev
entio
n fo
r Non
-Adj
udic
ativ
e Re
solu
tion
2-5
Adju
dica
tive
Disp
ute
Reso
lutio
n Li
tigat
ion
2-6
Plan
ning
for S
ucce
ss in
the
Inte
rnat
iona
l Pro
ject
Are
na
2-7
Stra
tegi
c Pl
anni
ng fo
r Des
ign
Prof
essi
onal
s
2-8
Spec
ializ
ed R
isks
: Des
igni
ng fo
r Sus
tain
abilt
y and
Con
do P
roje
cts
2-9
Emer
ging
Pra
ctic
e: B
uild
ing
Info
rmat
ion
Mod
elin
g an
d
Inte
grat
ed P
roje
ct D
eliv
ery
✓
✓✓ ✓✓✓✓✓✓✓
Self-
Stud
y Co
urse
sTo
pics
Desc
ript
ion
Audi
ence
Deve
lopm
ent H
ours
VEP
Leve
l 2 -
Sele
cted
Topi
cs in
Ris
k M
anag
emen
t•
Cont
ract
s•
Proj
ect D
eliv
ery
• Di
sput
e M
anag
emen
t•
Insu
ranc
e
A co
ntin
uatio
n of
Lev
el 1
, thi
s le
vel c
over
s se
lect
ed to
pics
incl
udin
g co
ntra
cts,
dis
pute
m
anag
emen
t, pr
ojec
t del
iver
y, an
d in
sura
nce.
Av
aila
ble
at n
o ch
arge
to p
olic
yhol
ders
.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
lsDe
pend
ent o
n se
lf-re
gist
ratio
n
✓✓
✓✓✓✓ ✓✓✓
✓✓✓✓✓ ✓ ✓
18
✓ ✓ ✓ ✓✓ ✓ ✓
Self-
Stud
y Co
urse
sTo
pics
Desc
ript
ion
Audi
ence
Deve
lopm
ent H
ours
VEP
Leve
l 1 -
Intro
duct
ion
to R
isk
Man
agem
ent
Basi
c Ri
sk M
anag
emen
t Con
cept
sA
web-
base
d co
ntin
uing
edu
catio
n pr
ogra
m th
at
teac
hes
desi
gn p
rofe
ssio
nals
how
to id
entif
y, re
spon
d to
, and
con
trol v
ario
us s
ourc
es o
f ris
ks.
Avai
labl
e at
no
char
ge to
pol
icyh
olde
rs.
• Fi
rm, P
roje
ct, a
nd F
inan
cial
Man
ager
s •
Proj
ect P
rofe
ssio
nals
•
Inte
rns
and
Adm
inis
trativ
e As
sist
ants
•
Hum
an R
esou
rces
Sta
ff
Depe
nden
t on
self-
regi
stra
tion
VEP
Leve
l 1W
ritte
n M
odul
eTe
st &
Ans
wer
Key
Sam
ple
Pow
erPo
int
Onlin
e Re
cord
ed W
ebin
ar1-
1 Co
ncep
ts in
Ris
k M
anag
emen
t
1-2
Lega
l Lia
bilit
y for
Des
ign
Prof
essi
onal
s
1-3
Deve
lopi
ng th
e Ca
paci
ty to
Man
age
Risk
1-4
Eval
uatio
n of
Pro
ject
s an
d Cl
ient
s
1-5
Plan
ning
Pha
se a
nd D
esig
n Ph
ase
Risk
Man
agem
ent
1-6
Bidd
ing
or N
egot
iatio
n Ph
ase
Risk
Man
agem
ent
1-7
Cons
truct
ion
Phas
e Ri
sk M
anag
emen
t
✓ ✓ ✓ ✓ ✓ ✓ ✓✓
✓ ✓ ✓ ✓ ✓ ✓✓✓✓ ✓✓✓✓
✓
✓ ✓ ✓ ✓ ✓ ✓✓
In-H
ouse
Sem
inar
s an
d W
eb-B
ased
Sem
inar
sTo
pics
Desc
ript
ion
Audi
ence
Deve
lopm
ent H
ours
*
Conc
epts
in R
isk
Man
agem
ent
• Ba
sic
Risk
Man
agem
ent
Conc
epts
Lear
n th
e ba
sics
of r
isk
man
agem
ent,
incl
udin
g ho
w to
per
form
risk
ana
lysis
for y
our p
roje
cts,
cl
ient
s, a
nd o
ther
face
ts o
f you
r pra
ctic
e.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
• In
tern
s
• 2
hour
s
Nego
tiate
for S
ucce
ss: S
ugge
stio
ns fo
r Yo
ur C
lient
’s Co
mm
ando
Cla
uses
• Co
ntra
ct L
angu
age
Nego
tiatio
n Te
chni
ques
Cove
rs c
ontra
ct c
laus
es th
at a
re fr
eque
ntly
prob
lem
atic
for d
esig
n pr
ofes
sion
als
and
also
in
clud
es n
egot
iatio
n te
chni
ques
.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls•
2 ho
urs
Lear
ning
from
Des
ign-
Build
• De
sign
-Bui
ldLe
arn
the
cruc
ial i
ssue
s th
at d
istin
guis
h de
sign
-bu
ild fr
om d
esig
n-bi
d-bu
ild a
nd o
ther
del
iver
y m
etho
ds a
nd h
ow to
man
age
the
risks
.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls•
2 ho
urs
Don’
t Let
Gre
en D
esig
n Ca
use
Red
Ink
• Gr
een
Desi
gn W
arra
ntie
s•
Unfu
lfi lla
ble
Expe
ctat
ions
Give
s a
real
istic
app
rais
al o
f the
em
ergi
ng ri
sks
that
acc
ompa
ny th
e em
phas
is o
n su
stai
nabi
lity
in d
esig
n an
d co
nstru
ctio
n.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
• In
tern
s
• 2
hour
s
Benc
hmar
king
and
Cla
ims
Stud
ies
as
Risk
Man
agem
ent T
ools
• Ri
sk A
sses
smen
t•
Benc
hmar
king
Info
rmat
ion
• Cl
aim
s/Ca
se S
tudi
es
Usin
g Sc
hinn
erer
’s pu
blic
atio
n, F
rom
Ris
k to
Pr
ofi t:
Ben
chm
arki
ng a
nd C
laim
s St
udie
s,
polic
yhol
ders
can
iden
tify p
oten
tial r
isks
thro
ugh
stat
istic
al in
form
atio
n on
clie
nts,
pro
ject
type
s,
and
othe
r ris
k ca
tego
ries.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
• In
tern
s
• 2
hour
s
Criti
cal I
ssue
s in
Con
stru
ctio
n Co
ntra
ct A
dmin
istra
tion
• Co
ntra
ct A
dmin
istra
tion
Addr
esse
s th
e so
urce
s of
dut
y and
risk
des
ign
prof
essi
onal
s fa
ce w
hile
adm
inis
terin
g co
ntra
cts
for c
onst
ruct
ion.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
• In
tern
s
• 2
hour
s
Tran
sitio
ning
to B
uild
ing
Info
rmat
ion
Mod
elin
g an
d In
tegr
ated
Pro
ject
De
liver
y
• Le
gal a
nd In
sura
nce
Issu
es o
f BI
M a
nd IP
DLe
arn
to in
tegr
ate
BIM
and
IPD
into
a fi
rm’s
daily
pr
actic
es. A
ddre
sses
the
bene
fi ts
of c
olla
bora
tive
desi
gn a
nd c
onst
ruct
ion.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
• In
tern
s
• 2
hour
s
Form
at: D
eliv
ered
in p
erso
n as
an
in-h
ouse
pre
sent
atio
n fo
r pol
icyh
olde
rs w
ith a
nnua
l bill
ings
of $
15 m
illio
n an
d ab
ove,
or a
s a
web-
base
d se
min
ar fo
r fi rm
s wi
th a
nnua
l bill
ings
abo
ve $
5 m
illio
n.
*Und
er th
e AI
A/CE
S pr
ogra
m, a
ll se
min
ars
are
accr
edite
d fo
r Lea
rnin
g Un
it Ho
urs,
whi
ch a
re re
porte
d di
rect
ly to
the
AIA.
The
con
tinui
ng p
rofe
ssio
nal c
ompe
tenc
y cre
dit f
or e
ngin
eers
and
oth
er
prof
essi
onal
s is
sub
ject
to s
tate
regu
latio
ns. F
or in
-hou
se p
rese
ntat
ions
, pro
vide
your
AIA
num
ber t
o us
and
your
par
ticip
atio
n wi
ll be
repo
rted
dire
ctly.
If yo
u ar
e se
ekin
g cr
edits
thro
ugh
stat
e sy
stem
s, a
cer
tifi c
ate
can
be is
sued
. Sub
mit
the
certi
fi cat
e as
evi
denc
e of
your
par
ticip
atio
n. P
artic
ipan
ts s
houl
d in
quire
with
thei
r app
licab
le s
tate
regu
lato
ry a
utho
rity.
19
Form
at: U
nles
s ot
herw
ise
note
d, th
e ab
ove
publ
icat
ions
are
mai
led
to p
olic
yhol
ders
upo
n pr
intin
g an
d ar
chiv
ed o
n ou
r web
site
for l
ater
acc
ess
at w
ww.S
chin
nere
r.com
/AEr
iskm
anag
emen
t. Al
l of t
he
abov
e re
sour
ces
are
pass
word
-pro
tect
ed fo
r pol
icyh
olde
r use
onl
y.
Seri
al P
ublic
atio
nsTo
pics
Desc
ript
ion
Audi
ence
Guid
elin
es fo
r Im
prov
ing
Prac
tice
Varie
s ea
ch is
sue
A bi
mon
thly
news
lette
r hig
hlig
htin
g pu
blic
pol
icy i
ssue
s an
d ris
k m
anag
emen
t too
ls to
hel
p m
anag
e yo
ur p
ract
ice.
Eac
h is
sue
is m
aile
d to
pol
icyh
olde
rs a
nd a
rchi
ved
on th
e we
b.•
Firm
, Pro
ject
, and
Fin
anci
al M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
• In
tern
s an
d Ad
min
istra
tive
Assi
stan
ts
• Hu
man
Res
ourc
es S
taff
Cons
truct
ive
Com
men
tsVa
ries
each
issu
ePu
blis
hed
four
tim
es a
year
, thi
s ne
wsle
tter p
rovi
des
risk
man
agem
ent g
uida
nce
for o
ur
cont
ract
or p
olic
yhol
ders
. Eac
h is
sue
is m
aile
d to
pol
icyh
olde
rs a
nd a
rchi
ved
on th
e we
b.•
Firm
, Pro
ject
, and
Fin
anci
al M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
• In
tern
s an
d Ad
min
istra
tive
Assi
stan
ts
• Hu
man
Res
ourc
es S
taff
Proc
eedi
ngs
of th
e An
nual
Mee
ting
of In
vite
d At
torn
eys
Varie
s by
year
A co
mpi
latio
n of
pap
ers
writt
en b
y spe
aker
s at
this
ann
ual m
eetin
g, w
hich
focu
ses
on
timel
y iss
ues
in th
e de
sign
and
con
stru
ctio
n in
dust
ry. T
his
is a
web
-onl
y res
ourc
e.•
Man
ager
s wi
th o
ffi ce
or fi
rm-w
ide
resp
onsi
bilit
ies
for c
ontra
cts
or ri
sk m
anag
emen
t•
Atto
rney
s in
Des
ign
Fiel
d•
Gene
ral C
ouns
el
Prac
tice
Guid
esTo
pics
Desc
ript
ion
Audi
ence
From
Ris
k to
Pro
fi t: B
ench
mar
king
an
d Cl
aim
s St
udie
s•
Benc
hmar
king
• Cl
aim
s/Ca
se S
tudi
esA
com
preh
ensi
ve lo
ok a
t mor
e th
an 4
5 ye
ars
of C
NA c
laim
s hi
stor
y. Cl
aim
s ar
e an
alyz
ed fo
r ge
nera
l ind
ustry
tren
ds, a
nd th
en b
roke
n do
wn in
to c
ateg
orie
s su
ch a
s cl
ient
, pro
ject
type
, co
nsul
tant
s, a
nd c
ontra
ctor
s, a
mon
g ot
hers
.
• Fi
rm, P
roje
ct, a
nd F
inan
cial
Man
ager
s •
Proj
ect P
rofe
ssio
nals
Guid
e to
the
Schi
nner
er a
nd C
NA
Risk
Miti
gatio
n Cr
edit
Prof
essi
onal
Lia
bilit
y Ins
urin
g Ag
reem
ent
The
2005
CNA
A/E
insu
ring
agre
emen
t fea
ture
s a
new
risk
miti
gatio
n cr
edit
for fi
rms
that
us
e a
“bas
elin
e cr
iterio
n” a
nd s
ix “b
est p
ract
ices
” cr
iteria
to e
nhan
ce fi
rm p
ract
ices
and
he
lp a
void
cla
ims.
Thi
s gu
ide
expl
ains
thes
e cr
iteria
in d
etai
l.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Man
agin
g Ri
sk T
hrou
gh C
ontra
ct
Lang
uage
Sam
ple
Cont
ract
ual L
angu
age
A co
ntra
ct g
uide
that
edu
cate
s po
licyh
olde
rs a
nd th
eir c
lient
s ab
out t
he le
gal a
nd p
ract
ice
man
agem
ent c
once
rns
of c
ontra
cts.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Schi
nner
er’s
Expa
nded
Con
tract
Gu
ide
for C
ompl
ex P
roje
cts
• La
rge
Firm
Ris
ks•
Sam
ple
Cont
ract
ual
Lang
uage
Addr
esse
s th
e un
ique
nee
ds o
f com
plex
pro
ject
s. W
ith M
anag
ing
Risk
Thr
ough
Con
tract
La
ngua
ge a
s a
star
ting
poin
t, we
exp
ande
d th
e co
nten
t and
add
ed s
ectio
ns th
at a
ddre
ss
spec
ifi c
risks
of l
arge
r des
ign
fi rm
s an
d th
e m
ore
com
plex
pro
ject
s th
ey o
ften
enco
unte
r.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls•
Gene
ral C
ouns
el
The
Surv
eyor
’s Co
ntra
cts
and
Risk
M
anag
emen
t Man
ual
Sam
ple
Cont
ract
ual L
angu
age:
Su
rvey
ors
A gu
ide
prod
uced
in c
onju
nctio
n wi
th th
e As
soci
ated
Con
gres
s on
Sur
veyin
g an
d M
appi
ng to
he
lp s
urve
yors
neg
otia
te e
quita
ble
cont
ract
s.•
Firm
and
Pro
ject
Man
ager
s •
Proj
ect P
rofe
ssio
nals
From
Ris
k to
Pro
fi t: B
ench
mar
king
an
d Cl
aim
s St
udie
s fo
r Sur
veyo
rs•
Benc
hmar
king
• Cl
aim
s/Ca
se S
tudi
esA
com
preh
ensi
ve lo
ok a
t mor
e th
an 4
5 ye
ars
of C
NA c
laim
s hi
stor
y inv
olvi
ng la
nd s
urve
yor
polic
yhol
ders
. Cla
ims
are
anal
yzed
for g
ener
al in
dust
ry tr
ends
, and
then
bro
ken
down
into
ca
tego
ries
such
as
clie
nt, p
roje
ct ty
pe, c
onsu
ltant
s, a
nd c
ontra
ctor
s, a
mon
g ot
hers
.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Guid
e to
the
Schi
nner
er a
nd C
NA
Risk
Miti
gatio
n Cr
edit
for S
urve
yors
• Pr
ofes
sion
al L
iabi
lity
Insu
ring
Agre
emen
t•
Surv
eyor
-spe
cifi c
Pra
ctic
es
The
2005
CNA
A/E
insu
ring
agre
emen
t fea
ture
s a
new
risk
miti
gatio
n cr
edit,
ava
ilabl
e by
en
dors
emen
t, fo
r sur
veyo
r fi rm
s th
at u
se a
“ba
selin
e cr
iterio
n” a
nd fi
ve “
best
pra
ctic
es”
crite
ria to
enh
ance
fi rm
pra
ctic
es a
nd h
elp
avoi
d cl
aim
s. T
his
guid
e ex
plai
ns th
ese
crite
ria
in d
etai
l.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Man
agin
g Ri
sk in
the
Deliv
ery o
f En
viro
nmen
tal S
ervi
ces
Envi
ronm
enta
l Ris
ksPr
ovid
es d
iscu
ssio
n an
d a
chec
klis
t of r
ecom
men
ded
prac
tices
for e
nviro
nmen
tal
cons
ulta
nts.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Man
agin
g Ri
sk T
hrou
gh C
ontra
ct
Lang
uage
: Int
erio
r Des
igne
rsSa
mpl
e Co
ntra
ctua
l Lan
guag
e:In
terio
r Des
igne
rsDe
als
spec
ifi ca
lly w
ith ri
sks
uniq
ue to
the
prac
tice
of in
terio
r des
ign
and
deco
ratio
n.•
Firm
and
Pro
ject
Man
ager
s •
Proj
ect P
rofe
ssio
nals
20
To le
arn
mor
e ab
out t
hese
res
ourc
es, p
leas
e vi
sit o
ur w
ebsi
te a
t ww
w.S
chin
nere
r.com
/AEr
iskm
anag
emen
t. T
here
you
can
stu
dy w
ith V
EP,
and
dow
nloa
d el
ectr
onic
cop
ies
of o
ur r
esou
rces
. You
can
als
o ca
ll yo
ur in
depe
nden
t age
nt o
r br
oker
for
mor
e in
form
atio
n.
Vic
tor
O. S
chin
nere
r &
Com
pany
, Inc
.
Web
site
: w
ww
.Sch
inne
rer.c
omTw
o W
isco
nsin
Circ
le
w
ww
.Sch
inne
rer.c
om/A
Eris
kman
agem
ent
Che
vy C
hase
, MD
208
15
Em
ail:
v
os.R
Med
ucat
ion@
Schi
nner
er.c
omFa
x: 3
01-9
51-5
444
©20
14, V
icto
r O
. Sch
inne
rer
& C
ompa
ny, I
nc. S
tate
men
ts c
once
rnin
g le
gal m
atte
rs s
houl
d be
und
erst
ood
to b
e ge
nera
l obs
erva
tions
bas
ed s
olel
y on
our
exp
erie
nce
as r
isk
cons
ulta
nts
and
may
not
be
rel
ied
upon
as
lega
l adv
ice,
whi
ch w
e ar
e no
t aut
horiz
ed to
pro
vide
. All
such
mat
ters
sho
uld
be r
evie
wed
with
a q
ualif
ied
advi
sor.
Prac
tice
Guid
esTo
pics
Desc
ript
ion
Audi
ence
Unde
rsta
ndin
g th
e Cl
aim
s Pr
oces
s•
Clai
ms
Hand
ling
• Cl
aim
s Su
bmis
sion
By fa
mili
arizi
ng yo
urse
lf wi
th th
e se
quen
ce o
f eve
nts
in a
typi
cal c
laim
, you
can
redu
ce th
e co
mm
on fe
elin
g of
bei
ng c
augh
t in
a co
nfus
ing
proc
ess.
Thi
s re
sour
ce is
a g
ener
al g
uide
to
the
typi
cal C
NA c
laim
s ha
ndlin
g pr
oces
s.
• Fi
rm, P
roje
ct, a
nd F
inan
cial
Man
ager
s •
Proj
ect P
rofe
ssio
nals
Conc
epts
in R
isk
Man
agem
ent
Basi
c Ri
sk M
anag
emen
t Con
cept
sA
book
let t
hat a
ddre
sses
way
s to
man
age
and
avoi
d ris
ks e
ncou
nter
ed th
roug
hout
the
life
of
a pr
ojec
t. In
clud
es o
ur R
isk
Man
agem
ent M
atrix
.•
Firm
and
Pro
ject
Man
ager
s •
Proj
ect P
rofe
ssio
nals
Emer
ging
Issu
es in
Pra
ctic
e•
Inte
grat
ed P
roje
ct D
eliv
ery
• Gr
een
Desi
gn•
Inte
rpro
fess
iona
l Lia
bilit
y
Whi
le n
ot a
com
preh
ensi
ve s
tudy
of t
he c
hang
es fa
cing
des
ign
prof
essi
onal
s, th
is
publ
icat
ion
disc
usse
s so
me
of th
e is
sues
that
will
affe
ct th
e de
sign
and
con
stru
ctio
n pr
ofes
sion
s, p
ract
ices
, and
pre
ferre
d fu
ture
s.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Cont
ract
ors
Desi
gn L
iabi
lity C
on-
tract
Gui
deSa
mpl
e Co
ntra
ctua
l Lan
guag
e:•
Cont
ract
ors
• De
sign
/Bui
lder
s
Prov
ides
info
rmat
ion
for c
ontra
ctor
s an
d de
sign
/bui
ld p
ract
ition
ers
on d
irect
and
vic
ario
us
desi
gn li
abili
ty e
xpos
ures
and
sug
gest
s co
ntra
ctua
l met
hods
to a
ppro
pria
tely
allo
cate
risk
fo
r del
egat
ed d
esig
n re
spon
sibi
litie
s.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Risk
Man
agem
ent P
rimer
for t
he
CM P
rofe
ssio
nal
Agen
cy C
onst
ruct
ion
Man
agem
ent
Serv
ices
Offe
rs a
n ov
ervi
ew o
f ris
k m
anag
emen
t pra
ctic
es fo
r tho
se C
M p
rofe
ssio
nals
pro
vidi
ng
cons
truct
ion
man
agem
ent s
ervi
ces
as a
repr
esen
tativ
e or
age
nt o
f the
clie
nt.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Desi
gn L
iabi
lity i
n De
sign
-Bui
ldDe
sign
Ris
ks in
Des
ign-
Build
Addr
esse
s th
e de
sign
liab
ility
risk
s fa
ced
by a
ll pa
rties
with
var
ying
parti
cipa
tion
on a
de
sign
-bui
ld p
roje
ct.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Pr
ojec
t Pro
fess
iona
ls
Unde
rsta
ndin
g Yo
ur D
esig
nOne
Co
vera
ge: C
omm
erci
al G
ener
al
Liab
ility
Insu
ranc
e
Basi
cs o
f Com
mer
cial
Gen
eral
Li
abili
ty (C
GL) I
nsur
ance
Addr
esse
s th
e ba
sics
of C
GL in
sura
nce
cove
rage
, inc
ludi
ng c
over
ed lo
sses
and
cla
ims
scen
ario
s fo
r fur
ther
illu
stra
tion.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Fi
nanc
ial M
anag
ers
• Ge
nera
l Cou
nsel
Unde
rsta
ndin
g Yo
ur D
esig
nOne
Co
vera
ge: P
rope
rty In
sura
nce
Basi
cs o
f Pro
perty
Insu
ranc
eAd
dres
ses
the
basi
cs o
f pro
perty
insu
ranc
e co
vera
ge, i
nclu
ding
cov
ered
loss
es a
nd c
laim
s sc
enar
ios
for f
urth
er il
lust
ratio
n.•
Firm
and
Pro
ject
Man
ager
s •
Fina
ncia
l Man
ager
s•
Gene
ral C
ouns
el
Man
agin
g th
e Ri
sks
of E
mpl
oym
ent
Prac
tices
Empl
oym
ent P
ract
ices
Cove
rs a
wid
e ra
nge
of e
mpl
oym
ent p
ract
ice
scen
ario
s an
d ho
w to
app
roac
h th
em a
s an
em
ploy
er.
• Fi
rm, P
roje
ct, a
nd F
inan
cial
Man
ager
s•
Hum
an R
esou
rces
Sta
ff
Whi
te P
aper
Ser
ies
• In
tegr
ated
Pro
ject
Del
iver
y•
Gree
n De
sign
• In
tern
atio
nal R
isks
Prov
ide
an in
-dep
th a
nalys
is o
f com
plic
ated
issu
es a
ffect
ing
the
desi
gn a
nd c
onst
ruct
ion
indu
stry,
incl
udin
g gr
een
desi
gn, i
nter
natio
nal p
ract
ice,
inte
grat
ed p
roje
ct d
eliv
ery,
brow
nfi e
lds
proj
ects
, and
insu
ring
tech
nolo
gy ri
sks.
• Fi
rm a
nd P
roje
ct M
anag
ers
• Fi
nanc
ial M
anag
ers
Form
at: T
he a
bove
pub
licat
ions
are
mai
led
to a
ffect
ed p
olic
yhol
ders
upo
n pr
intin
g an
d ar
chiv
ed o
n ou
r web
site
for l
ater
acc
ess
at w
ww.S
chin
nere
r.com
/AEr
iskm
anag
emen
t.. A
ll of
the
abov
e re
sour
ces
are
pass
word
-pro
tect
ed fo
r pol
icyh
olde
r use
onl
y.
21
CURRICULUM DEVELOPMENT EXAMPLES
Firms need to respond to a changing practice environment. They also need to recognize that one of the most significant changes is the increase in professional liability and other practice exposures. By making use of the risk management resources available only to Schinnerer and CNA policyholders, firms can focus on providing services that fit their strategic plans while protecting the bottom line.
The Schinnerer and CNA program provides tools to facilitate enhanced practice and expanded revenue sources. It does so through the broad coverage offered and through the extensive risk management programs that can fit into a firm’s curriculum. The Schinnerer and CNA program neither dictates how a firm should practice nor does it mandate how a firm should conduct its continuing professional development.
There are an infinite number of ways that Schinnerer’s Curriculum Development Guide can be used to supplement a firm’s internal professional education commitment. The resources are available. Here are three examples that a firm can model in developing its own risk management curriculum.
Firm A
Firm A is a large civil engineering firm with both a national and international practice. In addition to providing civil engineering services, Firm A provides surveying and environmental consulting services. The firm has not had a professional liability claim in six years, but due to the firm’s rapid growth in the last three years, there is concern that current practices may lead to future claims. Firm A has had several employment practices claims in the last few years.
Phase I
Firm A has decided to have all applicable staff complete Levels 1 and 2 of VEP within a six-month period. The firm’s management intends to look at the VEP test results to determine where additional training will be necessary.
During this period, firm management has decided to organize a lunch-and-learn session for members of the firm centered around VEP module 1-7, Construction Phase Risk Management, to Schinnerer’s regional seminar, Critical Issues in Construction Contract Administration, to hone the firm’s contract administration abilities. Also, the firm has arranged for an internal review of employment practices based on the publication, Managing the Risks of Employment Practices, as well as a videoconference with Schinnerer’s staff to discuss the seminar, Facing Exposures of Employment Practices.
Phase II
The test results of Firm A’s completion of VEP indicate that the firm needs additional training in the areas of contracting for professional services and understanding their professional liability coverage.
The firm assigns certain staff to develop and implement a series of discussions for applicable staff based on Managing Risk Through Contract Language, The Surveyor’s Contracts and Risk Management Manual, and The Surveyor’s Terms and Conditions Review Guide. Because the firm anticipates growth in their environmental consulting services, Firm A arranges for two in-house seminars, Managing Risk in the Delivery of Environmental Services and Understanding Your Professional Liability Insurance.
22
ACCESSING RISK MANAGEMENT MATERIALS ONLINE
Creating a LoginTo create a personal login for our website, please follow these steps.
1) Go to www.Schinnerer.com/AEriskmanagement. Click on “Request Access” in the login toolbar.
2) Select policyholder and click next.
23
3) Carefully read the instructions for entering account information. You need to select your line of business, then select a valid email address for your User ID. We recommend that you use your work email.
4) If the information you enter matches with the information in our system, you will receive the following screen. After clicking finish, you’ll receive an email stating that your account was approved. Please use the link provided in the email to complete your account setup.
24
Joe Jones is director of A/E/C Risk Management Services at Victor O. Schinnerer & Company. His department provides advice, commentary, and training on a broad range of risk, practice, and project management issues to design professionals and contractors insured under Schinnerer and CNA’s professional liability and contractor’s design liability insurance programs. A registered architect, Joe practiced architecture for more than ten years at the beginning of his career. Prior to joining Victor O. Schinnerer, Joe was the Assistant Counsel for the Contract Documents program of The American Institute of Architects. Joe serves as editor of Schinnerer’s Proceedings of the Annual Meeting of Invited Attorneys. Joe received his Bachelor of Architecture from Virginia Tech and his Juris Doctor from the College of William & Mary’s Marshall-Wythe School of Law. Joe’s email address is [email protected].
Nahom Gebre is a risk management attorney with Victor O. Schinnerer & Company. A registered professional engineer, Nahom practiced civil engineering prior to his involvement with risk management issues. His background includes service as in-house counsel and project manager for a large engineering firm. Nahom provides risk management advice to Schinnerer and CNA policyholders. Nahom received his Bachelor of Science in Civil Engineering from Washington University and his Juris Doctor from Tulane University Law School. Nahom’s email address is [email protected].
Judy Mendoza is a senior risk management consultant at Victor O. Schinnerer & Company’s west coast regional office in San Francisco. She has more than 25 years of risk management experience, including service as a regional claims manager, managing the defense of professional liability claims against design professionals in ten western states. She has been with Schinnerer since 1997. She has been a presenter at the national conventions of The American Institute of Architects, National Society of Professional Engineers, and American Council of Engineering Companies, and sits on the risk management committees of various local engineers’ and architects’ organizations. Judy is the revision editor of Schinnerer’s Concepts in Risk Management and a contributor to Schinnerer’s website. She has a B.A. from Vassar College. Judy’s email address is [email protected].
JUDITH L. MENDOZA
Senior Risk Management Consultant
NAHOM A. GEBRE
Risk Management Attorney
JOSEPH H. JONES, JR.Director
RISK MANAGEMENT STAFF
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Frank Musica is a senior risk management attorney with Victor O. Schinnerer & Company, and directs Schinnerer’s A/E/C risk management publishing functions. His background includes service as in-house counsel for a west coast A/E firm with a large international practice and staff positions with The American Institute of Architects (AIA), the American Society of Civil Engineers (ASCE), and the National Society of Professional Engineers (NSPE). During his tenure with the AIA and NSPE, Frank supported the activities of the AIA Contract Documents Committee and the Engineers Joint Contract Documents Committee, respectively. Frank received a professional degree in architecture, an MBA, and a law degree from the University of Notre Dame. He is the editor of Schinnerer’s Guidelines for Improving Practice and Constructive Comments newsletters, Managing Risk Through Contract Language (Schinnerer, 2001), and a contributing author to the 13th edition of The Architect’s Handbook of Professional Practice (Wiley, 2001). Frank’s email address is [email protected].
Paul Riccardi is publications manager and claims analyst for risk management services. Paul oversees publication of all risk management publications, training and resource materials, and the risk management website. He is also responsible for analyzing CNA claims data for the development of benchmarking and claims studies. Since joining Schinnerer, he has overseen publication of The Surveyor’s Contracts and Risk Management Manual, Concepts in Risk Management, Contractors Design Liability Contract Guide, Managing Risk Through Contract Language: Interior Designers, and Managing Risk Through Contract Language: Interior Designers, among many others. Prior to joining Schinnerer, Paul was an editor with the Contract Documents program of The American Institute of Architects. Paul received his Bachelor of Arts in English from George Mason University and his Master of Professional Studies in Publishing from George Washington University. While at George Mason, Paul spent a semester studying at New College, Oxford University. Paul’s email address is [email protected].
Scott Sweeney is publications specialist for Schinnerer’s risk management services. His responsibilities include editing and production of Guidelines for Improving Practice and Constructive Comments, the Proceedings of the Annual Meeting of Invited Attorneys, and various other risk management publications. Scott received his Bachelor of Arts in English from Mount St. Mary’s University, and his Master of Science in Cybersecurity from University of Maryland University College. Prior to joining the risk management department, Scott gained valuable experience analyzing professional liability claims in Schinnerer’s architects and engineers claims department. Scott’s email address is [email protected].
FRANK D. MUSICA
Risk Management Attorney
PAUL V. RICCARDI
Publications Manager & Claims Analyst
SCOTT C. SWEENEY
Publications Specialist
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For six years, Andrea provided administrative support to the Construction Industry Group for various projects and meetings. Now she is client relationship coordinator for risk management services, assisting with administrative tasks such as seminars and meetings, VEP administration, contract review coordination, and managing continuing education reporting. Andrea was previously employed in the mortgage banking industry in positions such as mortgage processor and post closer. She was raised in the D.C. Metro area and attended the University of the District of Columbia. Andrea’s email address is [email protected].
ANDREA F. TYLER
Client RelationshipCoordinator
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In-house Seminars, Web-based In-house Seminars, and Video ConferencingFor qualified Large Firm policyholders in the Schinnerer and CNA program, contact your broker, underwriter, or Joe Jones at 301/951-5466 or [email protected] to discuss scheduling an in-house or web-based in-house seminar.
WebinarsCopies of past webinars on CD-ROM are available (if still in stock) by sending an email to [email protected]. Go to www.Schinnerer.com/Risk-Mgmt/Pages/Webinars.aspx to see which presentations are still available.
Contract ReviewsSchinnerer and CNA policyholders in the Premier and Large Firm programs can email contracts for review to the risk management department at [email protected]. Our contract review service covers insurance, indemnity, and other risk-intensive provisions in professional services contracts.
Risk Management PublicationsTo obtain copies of risk management publications, contact Paul Riccardi at 301/951-6908 or [email protected]. Most publications are also available to Schinnerer and CNA policyholders on our website, www.Schinnerer.com/AEriskmanagement.
Legislative SupportTo discuss the possibility of Schinnerer and CNA lending its support to a legislative initiative, please contact Frank Musica at 301/951-6935 or [email protected].
WHERE TO FIND INFORMATION AND WHOM TO CONTACT
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Victor O. Schinnerer & Company, Inc.Two Wisconsin Circle
Chevy Chase, MD 20815-7022Phone: 301/961-9800
Fax: 301/951-5444Email: [email protected]
www.Schinnerer.comwww.Schinnerer.com/AEriskmanagement
© 2014 by Victor O. Schinnerer & Company, Inc.
www.Schinnerer.com or www.Schinnerer.com/AEriskmanagement
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