Research, Development, and Evaluation Commission
Department of Information Management
Research, Development, and Evaluation Commission
The Executive Yuan, Taiwan
Republic of China
March 17, 2003
E-Government in Taiwan-- Policy, Strategy, and Status
Research, Development, and Evaluation Commission
Outline
1. Driving force of e-government
2. Roadmap for e-government
3. Progress status of e-government
4. Policy and strategy
5. Experiences and lessons learned
Research, Development, and Evaluation Commission
1. Driving Force of e-Government
•Public Demand
•Global Competition
•Legislative Requirements
Research, Development, and Evaluation Commission
E-Readiness
September, 2002
Items Penetration Rate
Internet Population 41%
Broadband Users 60%
Households Connected 52.7%
Mobile Phone 100.7%
Cable TV 82.2%
Research, Development, and Evaluation Commission
Implementation MechanismThe Executive Yuan
(The Cabinet)
NICI
RDEC Other Ministries & Commissions
IT UnitsInfo. Management Department
National Info. & Communications Security Board
•Program & Budget Review•Coordination•Supporting Measures•Monitor Progress•Barrier Removal
Local Governments
Research, Development, and Evaluation Commission
2. Roadmap for e-Government
Infrastructure Development and Penetration
On-line Services Development
Mobile Government
Research, Development, and Evaluation Commission
The e-Government Portal( www.gov.tw)
Government Service Network
Government Certification Authority
e-Procurement Service e-Taxation Service
Official Document Interchange
e-Motor Vehicle Service e-Village Services -- Bridging Digital Divide
e-Job Service
Key E-Government Initiative
Research, Development, and Evaluation Commission
E-Government Program
• Taiwan established an “Electronic Government Program (2001~2004)” in April 2001.
• This program aims to link all government agencies through networking and to provide versatile Internet-based services as the “e-Government” system.
Research, Development, and Evaluation Commission
Performance Targets of e-Government Program
Implement electronic official document exchange at all levels of the government organizations by the end of 2001.
Enable all levels of the government organizations to build websites and provide Internet based services by the end of 2002.
Nurture all government workforces to make use of the Internet by the end of 2003.
40% of 1500 application services provided online by the end of 2004.
Research, Development, and Evaluation Commission
3. Progress Status of e-Government
• 97% government agencies connected to Internet ,85% of them provide services on websites.
• 100% government agencies exchange official documents through Internet.
• 10% government application services provided on Internet.
Research, Development, and Evaluation Commission
New Initiative to Develop an e-Taiwan
• e-Taiwan project (2002-2008) is composed of:– e-Government (major driving force)– e-industry– e-society– e-infrastructure
• New funding resource for e-government
Research, Development, and Evaluation Commission
4. Policy and Strategy
Investing for information economyStrategic investment and focus on key
applicationsPublic/private partnershipsMarketing e-government
Research, Development, and Evaluation Commission
E-Government PKI
GCAMOEA
CAMOICA
GRCAE-Government PKI
phase 2
(2002~ )
GCAE-Government PKI
phase 1
(1998~2001)
Research, Development, and Evaluation Commission
Smart Card Applications
National Health Insurance IC Card
• 23 millions IC cards issued
Organization ID IC Card•Government Unit Identification IC Card•Corporation license IC Card
Research, Development, and Evaluation Commission
Government Certification Authority(GCA)
Sending Unit
Internet
E-Office Document
•Private key•Certificate
Digital signature/encryption
E-Office Document
Verify signature/Decryption
Receiving Unit
•Private key•Certificate
IC Card IC Card
E-Government Killer Application-- Official Document Interchange
Exchange Center
Research, Development, and Evaluation Commission
E-Government Killer Application-- e-Taxation Service
0.21% 0.22% 0.26% 0.36% 0.74%5000
10000
15000
20000
25000
30000
35000
40000
1998 1999 2000 2001 2002
Online tax payers
Percentage
Year
Person
A Rocky Road for e-certification
Research, Development, and Evaluation Commission
Integrated E-Government Services Architecture
Access Devices•Households
•Land Registration
•Taxation•Commerce and industry administration
•Motor Vehicle and Driver Administration
•Health Care
•Intellectual Property Services
•…...
Other Portals
E-govern
men
t Portal
Common Platform
Authentication/Authorization Services
Authentication/Authorization Services
E-payment ServicesE-payment Services
Cluster ServicesCluster Services
Directory ServicesDirectory Services
Registration ServicesRegistration Services
Customers
PDAPDA
Cell PhoneCell Phone
NB/PCNB/PC
Car GPSCar GPS
KIOSKKIOSK
General Publics
General Publics
EnterprisesEnterprises
Civil ServantsCivil Servants
DepartmentsDepartments
OrganizationsOrganizations
Legacy Systems
Information Exchange Services
Information Exchange Services
Legacy S
ystem In
terface
Research, Development, and Evaluation Commission
24X7 ServicesOne-stop Services
E-governmentWAP
KIOSK
FAX
ATM
INTERNET
InfoCom
Voice Telephony
G2C Serv
icesG2B Services
Multi-channel Services
G2G
S
ervices
E-government is anytime, anywhere and for anyone.
Business Citizens
Government
Research, Development, and Evaluation Commission
Lessons Learned (1)
• StrategyEngaged leadershipPlan big, start small and scale up
• ManagementCommunication is keyPrepare for cultural change
Research, Development, and Evaluation Commission
Lessons Learned (2)
• Promotion and MarketingContinued marketing to the publicContinued training for government work
forceBuild incentive mechanism
Research, Development, and Evaluation Commission
Lessons Learned (3)
• InfrastructureAffordable and universal access to the
information infrastructure.Legislation to stimulate and manage IT
technology.Develop a standards-based, flexible,
scalable common IT architecture
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