Cisco Calling for Desktop Branding Guide
Release 22.7.10 Document Version 1
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE II
Cisco ® Guide
Notification The BroadSoft BroadCloud has been renamed to Cisco BroadCloud. Beginning in September 2018, you will begin to see the Cisco name and company logo, along with the new product name on the software, documentation, and packaging. During this transition process, you may see both BroadSoft and Cisco brands and former product names. These products meet the same high standards and quality that both BroadSoft and Cisco are known for in the industry.
Copyright Notice Copyright© 2019 Cisco Systems, Inc. All rights reserved.
Trademarks Any product names mentioned in this document may be trademarks or registered trademarks of Cisco Systems, Inc. or their respective companies and are hereby acknowledged.
This document is printed in the United States of America.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE III
Document Revision History
Release Version Reason for Change Date Author
22.6.0 1 Created document for Release 22.6.0. September 18, 2018 Veli-Pekka Heinonen
22.6.0 1 Edited and published document. September 25, 2018 Joan Renaud
22.6.0 2 Added and removed images and notes. October 16, 2018 Veli-Pekka Heinonen
22.6.0 2 Edited changes and published document.
October 17, 2018 Patricia Renaud
22.6.9 1 Made minor additions. November 1, 2018 Veli-Pekka Heinonen
22.6.9 1 Edited changes and published document.
November 5, 2018 Patricia Renaud
22.7.0 1 Added a feature and made edits. January 17, 2019 Veli-Pekka Heinonen
22.7.0 1 Edited changes and published document.
January 17, 2019 Patricia Renaud
22.7.8 1 Added a section about brandable URL schemes.
February 18, 2019 Veli-Pekka Heinonen
22.7.8 1 Edited changes and published document.
February 26, 2019 Patricia Renaud
22.7.10 1 Added new branding resources. May 21, 2019 Veli-Pekka Heinonen
22.7.10 1 Edited changes and published document.
June 6, 2019 Joan Renaud
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE IV
Table of Contents
1 Summary of Changes ...................................................................................................................7
1.1 Changes for Release 22.7.10, Document Version 1 ............... Error! Bookmark not defined. 1.2 Changes for Release 22.7.8, Document Version 1 .................................................................... 7 1.3 Changes for Release 22.7.0, Document Version 1 .................................................................... 7 1.4 Changes for Release 22.6.9, Document Version 1 .................................................................... 7 1.5 Changes for Release 22.6.0, Document Version 2 .................................................................... 7 1.6 Changes for Release 22.6.0, Document Version 1 .................................................................... 7 2 Overview..........................................................................................................................................8
3 Branding Kit ....................................................................................................................................9
4 Branding Concepts Explained ................................................................................................. 11
5 Required Branding Elements ................................................................................................... 12
5.1 Application Name ...................................................................................................................... 12 5.2 Company Name ........................................................................................................................ 12 5.3 Brandable Strings such as BroadCloud Service Names......................................................... 13 5.4 Application Icon.......................................................................................................................... 14 5.5 Login Screen Background Image ............................................................................................. 15 5.6 URLs .......................................................................................................................................... 16 5.7 End-User License Agreement Text .......................................................................................... 16 5.8 Languages ................................................................................................................................. 17 5.9 Colors ......................................................................................................................................... 17
5.9.1 Basic Color Branding ........................................................................................................ 18 6 Optional ........................................................................................................................................ 20
6.1 Text ............................................................................................................................................. 20 6.2 Color Branding ........................................................................................................................... 20
6.2.1 Standard Color Branding .................................................................................................. 21 6.2.2 Advanced Color Branding ................................................................................................ 24
6.3 Images........................................................................................................................................ 31 6.3.1 General .............................................................................................................................. 31 6.3.2 Login Window ................................................................................................................... 33 6.3.3 Main Window .................................................................................................................... 34 6.3.4 Communications Window ................................................................................................ 42 6.3.5 Notifications ....................................................................................................................... 46 6.3.6 Team Telephony ............................................................................................................... 47
6.4 Audio Tones ............................................................................................................................... 47 6.5 Brandable Add-ins – Standard HID Add-in .............................................................................. 49 6.6 Enable Third-Party Software ..................................................................................................... 49 6.7 Outlook Add-in Installer Integration .......................................................................................... 49 6.8 Disable Crash Reporter ............................................................................................................. 50 6.9 Disable Logging via Branding ................................................................................................... 50
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE V
6.10 Web Add-in for Microsoft Skype for Business ......................................................................... 50 6.11 Encryption Option for credentials_encrypted.db ...................................................................... 50 6.12 Google Analytics ........................................................................................................................ 51 6.13 Single Sign-On (SSO) ............................................................................................................... 51 6.14 SSO Enhancements .................................................................................................................. 51 6.15 Login URL List ........................................................................................................................... 52 6.16 Privacy Policy ............................................................................................................................. 53 6.17 TLS Certificate Validation .......................................................................................................... 53 6.18 Organization Name ................................................................................................................... 53 6.19 Brandable URL Schemes ......................................................................................................... 54 6.20 Call History Name Override ...................................................................................................... 54 7 SIP and HTTP User Agent Header Branding ......................................................................... 55
8 Client Version Number .............................................................................................................. 56
9 Automatic Upgrade .................................................................................................................... 57
Appendix A – Brandable Installer Strings ..................................................................................... 58
Acronyms and Abbreviations .......................................................................................................... 59
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE VI
Table of Figures
Figure 1 Desktop – Main Screen ............................................................................................................... 8 Figure 2 Branding Elements .................................................................................................................... 11 Figure 3 Desktop – Application Name in Window Title Bar ................................................................... 12 Figure 4 Desktop – Application Icon ........................................................................................................ 14 Figure 5 Desktop – Title Bar (Mac OS) ................................................................................................... 14 Figure 6 Desktop – Toaster Image .......................................................................................................... 14 Figure 7 Desktop – Login Screen (Windows) ......................................................................................... 15 Figure 8 Desktop – Simple Branding Sample 1 ...................................................................................... 19 Figure 9 Desktop – Simple Branding Sample 2 ...................................................................................... 19 Figure 10 Desktop – Standard Branding Sample ................................................................................... 24 Figure 11 Desktop – Advanced Branding Sample ................................................................................. 31
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 7
1 Summary of Changes
This section describes the changes to this document for each release and document version.
1.1 Changes for Release 22.7.10, Document Version 1 This version of the document includes the following change:
Added new branding resources based on the new UX.
1.2 Changes for Release 22.7.8, Document Version 1 This version of the document includes the following change:
Added a section about brandable URL schemes.
1.3 Changes for Release 22.7.0, Document Version 1 This version of the document includes the following change:
Added a section about brandable URL schemes.
1.4 Changes for Release 22.6.9, Document Version 1 This version of the document includes the following change:
Added note about Cisco Calling releases.
1.5 Changes for Release 22.6.0, Document Version 2 This version of the document includes the following changes:
Added images for visual voicemail.
Removed SSO images.
Added a correct reference for SSO.
Added notes to SSO section.
1.6 Changes for Release 22.6.0, Document Version 1 This version of the document includes the following change:
Created document for this release.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 8
2 Overview
Cisco developed a simple and quick process for branding. This document describes the required and optional elements that can be customized for Cisco Calling Desktop Release 22.7.10. Note that even though Cisco Calling Release 22.7.10 is identical in terms of functionality to Communicator Release 22.7.3 and in terms of UX 22.8.0, all Cisco Calling branding must use the 22.7.10 release.
The Desktop application runs as a native client on Windows and Mac OS. The following figure displays the Main screen.
Figure 1 Desktop – Main Screen
Perform the following steps to complete the branding process:
1) Review this document.
2) Download the branding kit.
3) Update the files in the branding kit and create as a zip file.
4) Review the Branding Portal Guide available in the Cisco Extranet using your Xchange account.
5) Go to the branding portal in the Cisco Extranet (again using your Xchange account) and complete the steps specified in the Communicator Desktop Deployment Guide to receive your branded clients.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 9
3 Branding Kit
Use the Cisco Calling Branding Resource Kit. This ZIP file contains default files that must be updated or replaced in a specific hierarchy. The location specified in the items in the following sections refers to the location of the file in the hierarchy specified by File Name. The ZIP file is available on Xchange at the following location: https://xchange.broadsoft.com/documentation/Business%20Communicator
If you have trouble with an Xchange link, copy and paste it into a web browser.
The branded build process has been updated to better identify branding projects.
In the branding zip file, each folder contains a ready branding kit for that branding option:
Basic Kit – Only the items needed for basic branding are included.
Standard Kit – Only the items needed for standard branding are included. This is the same as the basic kit but with more color codes.
Advanced Kit – All possible items are included in the kit for advanced branding.
Customers can select the branding kit they want by using the contents of the folder they need.
Also note that when doing advanced branding, there may be images in the branding kit that are not needed for the branding, these are to be left untouched. Furthermore, the branding kit is the authority over the branding guide for images, as the branding guide may list some currently unused images. The following list is the supported full directory structure for the branding kit. When using your own images, this structure must be followed in the branding kit used to make a branded build.
theme controls CheckBox
presence smileys sounds windows CommunicationsWindow advanced_call Chat Contact Card DetailsPanel Dialpad LiveMeeting MediaTumbnails Participants RoomApprovalDialog WebCollab
LoginWindow MainWindow
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 10
Active Communications ContactMouseOver Dialpad History Illustrations PopOver Presence Search Tabs
Notifications TeamTelephony
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 11
4 Branding Concepts Explained
The core concept of Cisco branding is to provide our customers with an easy and flexible process that allows them to convey their brand visual identity through the branding of images, colors, texts, and sounds.
There are two types of branding:
Required Branding – This branding requires the provisioning of basic branding elements such as the application name and logo.
All required elements are listed in section 5 Required Branding Elements. These are the mandatory elements needed to successfully complete the branding process.
Optional Branding – Requires Required Branding elements but includes additional brandable elements such as colors, texts, images, and sounds.
All available optional elements are listed in section 6 Optional.
Figure 2 Branding Elements
BRANDING
OPTIONAL REQUIRED
REQUIRED BRANDING ELEMENTS
COLORS - Standard Color Branding - Advanced Color Branding
TEXT
SOUNDS
IMAGES
APPLICATION NAME
COMPANY NAME
APPLICATION ICON
STRINGS
EULA
LANGUAGES
Login Screen Background Image
URLs
Basic Color Branding
Automatic Upgrade and Version Control File
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 12
5 Required Branding Elements
The required branding elements described in this section are the default minimum amount of branding for the application. Some items may be left as is depending on service provider Preferences.
5.1 Application Name The following list of text items are updated in all locations. Examples of these locations include the application folder, application executable name within the Main menu of the application, and About screen.
Figure 3 Desktop – Application Name in Window Title Bar
Application Name – The name of the product is displayed in the following areas:
Application icon ToolTips (in both Windows and Mac OS)
Application name displayed in Explorer (Windows) and Finder (Mac OS)
Window title bar
Start menu in Windows
Main menu in Mac OS
Toaster title bar
About dialog
Internal folder structure of the installation directory
Crash reporter
NOTE: The application name only supports traditional 7-bit ASCII characters in this release. For instance, Chinese characters are not supported for that reason. In addition, 7-bit ASCII character support has some limitations, the supported characters within 7-bit ASCII characters are numbers (for example, 1, 2, and 3), letters (for example, a, b, and c), space, and dash. Anything else can result in issues with the build.
5.2 Company Name Company Name is the name of the company that appears in copyright text. This can be changed. It is also used in the internal folder structure in the installation directory.
NOTE: The Company Name only supports traditional 7-bit ASCII characters in this release. For instance, Chinese characters are not supported for that reason. In addition, 7-bit ASCII character support has some limitations, the supported characters within 7-bit ASCII characters are numbers (for example, 1, 2, and 3), letters (for example, a, b, and c), space, and dash. Anything else can result into issues with the build.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 13
5.3 Brandable Strings such as BroadCloud Service Names A limited set of pre-selected strings that typically have been branded in deployments have been listed in the custom_translation_xx.csv (where xx denotes the language code) file in the translation kit for easier brandability. Service names are examples of such strings.
They are the names of BroadCloud services that appear in the Call Settings dialog. In addition, the description text for each service can be changed using the related item in the translation kit, which is part of the branding kit. Translation kits (translation/custom_translation_xx.csv file) also contain some other selected customizable strings that have been branded in many deployments. The Custom column in the file contains the desired texts.
However, the same file can also be used to customize other strings as long as the context and source text is listed in the .csv file and the number of these additional strings is limited. For details about how to obtain the context information, see the Communicator Language Guide.
Note that if a larger number of strings outside the set of pre-selected ones in the translation kit need to be customized, a different process is used instead of using the custom_translation_xx.csv file. This process is the same that is used for introducing new languages. For more information, see the Communicator Language Guide.
BroadCloud service name length restrictions no longer apply. However, caution is recommended to be used with modified service names as they are also used in accessibility menus.
Another special string that has been branded in other deployments is the “Unknown” string. This string is shown for incoming calls that are not from a contact in the contact list or for which the caller ID has been blocked. It is also included in the custom_translation_xx.csv file. In addition, the strings used in the Communications History for the same calls are different from this string.
The string used for the login dialog (typically used for blocking the 911 service in North America) can be branded and translated using the custom_translation_xx.csv file. The string is included there by default.
NOTE: The application name appears in the title bar of the application window and is limited to no more than 20 characters. Otherwise, the text may not fully display.
Text File Name Location
Application Name btbc_build.ini
Company Name btbc_build.ini
Service Names custom_translations_en.csv translation/
NOTE: Comma-separated value (CSV) files must have UTF-8 encoding without Byte Order Mark (BOM); otherwise, issues can occur when building branded builds in the branding service.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 14
5.4 Application Icon This icon/image appears on the user’s desktop, including in the task bar (Windows) and dock (Mac OS). The following lists the locations where the icon is used:
Windows title bar, task bar, and File Explorer (add/remove programs)
Toasters
Mac OS dock (top) and finder
Crash reporter
Installer
Figure 4 Desktop – Application Icon
Figure 5 Desktop – Title Bar (Mac OS)
Figure 6 Desktop – Toaster Image
File Name Dimensions (pixels) Description Location
clear.ico 16 x 16 (32-bit and 8-bit) 32 x 32 (32-bit and 8-bit) 48 x 48 (32-bit and 8-bit) 256 x 256 (32-bit and 8-bit)
Windows icon file icon/
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 15
File Name Dimensions (pixels) Description Location
BroadSoft.icns 16 x 16 (32-bit and 8-bit) 32 x 32 (32-bit and 8-bit) 64 x 64 (8-bit) 128 x 128 (8-bit) 256 x 256 (32-bit and 8-bit) 512 x 512 (32-bit and 8-bit) 1024 x 1024 (8-bit)
MACOS icon file icon/
NOTE: If you do not have an application to create .ico and .icns files, you can use the iConvert Icons Online tool (http://iconverticons.com). Provide the icons of varying sizes in one file as the iConvert tool does.
5.5 Login Screen Background Image The login screen image is displayed as a background on the screen and it should follow the specifications indicated. This image is placed at the top of the window and is displayed below all other elements (text fields, check boxes, buttons, and text).
Note that Cisco Calling is not currently using gamma correction; therefore, it is recommended to use png images in gamma neutral fashion. For instance, in Photoshop, images can be saved with “Embedded color profile” option unchecked. Additionally, all images in Cisco Calling branding must be either in 24-bit Red Green Blue (RGB) format or in 32-bit Red Green Blue Alpha (RGBA) format with alpha channel in order for the branding service validation of the branding kit to succeed. If the image has opacity, it will be in 32-bit format in general.
Figure 7 Desktop – Login Screen (Windows)
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 16
File Name Dimensions (pixels) Description Location
login_window_bg.png 570 x 200 Login screen background
theme/windows/Login Window
NOTE: The maximum height of the login screen background is 425 pixels. The screen appears as a background behind fields, check boxes, and text. If the height is more than 100 pixels, make sure that the image works with items on top of it. Provide the icons of varying sizes in one file as the iConvert tool does.
5.6 URLs The following URLs are used to navigate users to web sites:
Xsp (dm_url) – The Xtended Services Platform (Xsp) URL is used to access Xtended Services Interface (Xsi) and retrieve the configuration file. This is the login URL. In Release 22.3.2 and later, when using custom Xsp URLs, the URL needs to be fully provided as the client will not append anything to the custom Xsp URL.
Help (help_url) – This URL navigates users to the help page for the product in the Main window and the login window. The client also automatically adds a context parameter and a language parameter to the help URL: lang=xx, where xx is the language code in the same format that is used for building clients (for instance en=English or fr=French). The context parameter is the client view that was used when help was called. The web server utilized must understand these parameters if they are to be used. Otherwise, they are ignored.
Forgot password link (forgot_password_url) – Optional forgotten password link for the login window.
Text File Name
dm_url btbc_build_ini
help_url btbc_build_ini
forgot_password_url btbc_build_ini
5.7 End-User License Agreement Text The End-User License Agreement (EULA) is text that can be modified and is used in the installer. Two files are required: one for Windows and one for Mac OS. It is also possible to have many EULA files in different languages. In that case the correct language code must be used at the end of the EULA file name. Note that for each EULA language, a corresponding custom_translation file must also exist in the branding kit.
win_license_en.txt (Windows)
mac_license_en.txt (Mac OS)
The Windows file does not support any formatting.
The Mac OS file supports the following HTML tags:
<br> – Line break
<i></i> – Italic
<b></b> – Bold
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 17
File Name Location
win_license_en.txt translation/
mac_license_en.txt translation/
5.8 Languages The basic language package of Cisco Calling Desktop consists of and supports the following language:
English (U.S.) ‒ default
5.9 Colors Colors can be customized using color codes. However, in required branding, it is not mandatory to change the default color codes.
Color codes are divided into three levels of complexity. This section focuses on basic color branding which sets the main color scheme and offers a fast and easy way for branding the most commonly used branding elements.
To test colors press command+shift+alt+C+S (Mac OS) or Ctrl+Shift+alt+C+S (Windows) to display a dialog that allows for real-time updating of the interface colors (color picker tool). Note that some button color codes are not dynamically modifiable in this release with the tool but require re-login. Names in parentheses are the row names in the color scheme editor in the client. It is recommended that the Main window, dial pad, and Communications window be open to see the updates in the different windows. It is also recommended to have a toaster appear by having someone chat or call.
Use the Export button to save colors and to generate a .csv file to include in the branding kit folder structure. Note that modifying the info badge color codes does not fully work in the color picker tool.
File Name Description Location
colors.csv File containing the branded colors in CSV format.
theme/
All colors should be specified in Hex format: (#FFFFFF).
Color codes are divided into three levels of complexity. Standard and advanced color branding are described in this section while simple color branding is part of the basic branding. Color branding options:
Basic – Sets the main color scheme, part of required branding. This is the easiest way to adjust the colors by specifying a minimal set of colors.
Standard – Offers more flexibility in defining colors for major components (part of optional branding).
Advanced – Extends the standard branding color scheme, providing all colors used in the application (part of optional branding). These colors typically do not need to be modified. In general, advanced color branding is intended for design experts. Changes to standardized elements, such as alert colors and text colors, are not usually recommended.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 18
5.9.1 Basic Color Branding Using basic color branding is a simple and easy approach for setting a basic color scheme. Everything is computed for you to keep a coherent design throughout the application by simply modifying a small, core set of colors. Note that color codes that are shown as struck-through are not used for Cisco Calling but are still visible in the color picker.
Main Application Colors
Title Color # Value Example
CellSelectedBackground #EBF7FB
ChatBackground #FFFFFF
IncomingChatBalloon #F0F2F1
OutgoingChatBalloon #D2F4FA
PrimaryBackground #05A1BF
SecondaryBackground #05A1BF
TertiaryBackground #F0F2F1
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 19
5.9.1.1 Basic Color Branding Sample 1
In this example, the customer only changes the PrimaryBackground and CellSelectedBackground color codes.
Figure 8 Desktop – Simple Branding Sample 1
5.9.1.2 Basic Color Branding Sample 2
In this example, the customer changes all four basic branding colors.
Figure 9 Desktop – Simple Branding Sample 2
PrimaryBackground
CellSelectedBackground
SecondaryBackground
TertiaryBackground
PrimaryBackground
CellSelectedBackground
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 20
6 Optional
The following optional items allow for additional images, colors, and text to be branded.
6.1 Text The following text item can be customized:
Domain (optional) – Specify a default domain name, so users do not need to add the domain name to their user name. Note that this feature cannot be used when the BroadWorks alias feature causes different userids to be used.
Text File Name
default_domain btbc_build.ini
defaultFontFamily style.csv
The default font is Roboto, size 12. Changing the font size is not supported. Note that for some languages, the character set must be UTF-8 without BOM.
If the font is to be changed, (which is not recommended due to user interface side effects since font sizes differ), this must be specified in the style.csv file. If it is used, the style.csv file replaces colors.csv. Style.csv is almost identical to colors.csv, the only difference is that the utilized font is specified. Style.csv can also be generated using the color picker tool. command+shift+alt+f (Mac OS) or Ctrl+Shift+alt+f (Windows) enables font management in the tool. After enabling font management, exporting the color codes also exports the utilized font into the same file. An example row in the resulting csv file for font is as follows:
defaultFontFamily,Arial
6.2 Color Branding Color codes are divided into three levels of complexity. Standard and advanced color branding are described in this section while simple color branding is part of the basic branding. Color branding options:
Basic – Sets the main color scheme (part of required branding). This is the easiest way to adjust the colors, by specifying a minimal set of colors.
Standard – Offers more flexibility in defining colors for major components (part of optional branding).
Advanced – Extends the standard branding color scheme, providing all colors used in the application (part of optional branding). These colors typically do not need to be modified. In general, advanced color branding is intended for design experts. Changes to standardized elements, such as alert colors and text colors, are not usually recommended.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 21
6.2.1 Standard Color Branding Standard color branding adds more colors to the brandable palette, promoting a more distinctive visual appearance and boosting the brand identity. While simple branding allows only the branding of backgrounds, standard branding introduces the branding of several text colors. Note that color codes that are shown as struck-through are not used for Cisco Calling but are still visible in the color picker.
Title Color # Value Example
AvatarBackground #F0F2F1
AvatarIcon
#666666
CallBackground #F0F0F0
CellSelectedBackground #EBF7FB
ChatBackground #FFFFFF
ChatPrimaryText #000000
ChatSecondaryText
#666666
ChatSeparator #F0F2F1, OPACITY 20%
IncomingChatBalloon #F0F2F1
IncomingChatText #000000
ListSearchBackground #000000
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 22
Title Color # Value Example
ListSearchBackgroundFocus #000000
OutgoingChatBalloon #D2F4FA
OutgoingChatText #000000
PrimaryText Applies to all icons and text shown on PrimaryBackground.
#FFFFFF
PrimaryBackground #05A1BF
SecondaryBackground #05A1BF
NavIcon
#666666
SelectedNavIconBackground Applies to the hover state as well.
#05A1BF Opacity 60% (defaults to CellSelectedBackground)
SelectedNavIcon
#05A1BF
PrimaryButton Applies to avatar initials, profile buttons, buttons backgrounds, Advanced Call Control header, and menu items.
#05A1BF (defaults to PrimaryBackground) NOTE: The Cancel button will use a reversed color. Scheme used for the buttons with a solid color background fill.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 23
Title Color # Value Example
PrimaryButtonReverse Text or icon appearing on PrimaryButton.
#FFFFFF
SearchBackground
#FFFFFF
SearchBackgroundFocus #000000
Icon #666666
SelectedIcon Applies to the icon hover state as well.
#05A1BF (defaults to PrimaryBackground)
SelectedTab
#05A1BF (defaults to PrimaryBackground)
TertiaryBackground
#F0F2F1
TertiaryContentText is used over ContentBackground.
HighlightBackground
#05A1BF (defaults to PrimaryBackground)
AccentText Labels in Profiles and Settings
#05A1BF (defaults to PrimaryBackground)
LoginBackground
#FFFFFF
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 24
6.2.1.1 Standard Branding Sample
The following sample has a number of standard branding elements changed.
Figure 10 Desktop – Standard Branding Sample
6.2.2 Advanced Color Branding Advanced color branding allows all colors used for backgrounds, text, and images in the application to be branded. Note that color codes that are shown as struck-through are not used for Cisco Calling but are still visible in the color picker.
Title Color Color Value Example
AccentMissedCalls #FF503C
AccentSearchResults #05A1BF
AccentText #05A1BF
AccentUnread #333333
ActiveSpeaker #07C1E4
AppNotification
#FFDA00
AppNotificationBackground
#FFDA00
PrimaryButton
SelectedIcon
PrimaryContentText
Icon
SelectedNavIcon
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 25
Title Color Color Value Example
AppNotificationText
#666666
AvatarBackground #F0F2F1
AvatarIcon #666666
BadgeBackground #FF503C
BadgeText #FFFFFF
CallBackground #F0F0F0
CallButton #2ED557
CallButtonReverse #FFFFFF
CallControlButton #333333
CallControlButtonReverse #FFFFFF
CallControlButtonSelected #05A1BF
CellHoverBackground #EBF7FB
CellSelectedBackground #EBF7FB
ChatBackground #FFFFFF
ChatButton #07C1E4
ChatButtonReverse #FFFFFF
ChatPrimaryText #000000
ChatSecondaryText #666666
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 26
Title Color Color Value Example
ContentBackground #FFFFFF Left Panes Background: Contacts, Call History, Dialpad, Web Links, and Settings.
Right Panes Background: Header and Profile Info.
Input Fields Background in: Login screen, all search fields, edit mode input fields.
Transfer, Conference, and Park Call.
Tabs background
DialPadButton #F0F2F1
DimmedText #000000
DisabledBackground #000000
DropdownBackground #FFFFFF
DropdownText #333333
EmoticonsBackground #FFFFFF
ErrorText #FF503C
FocusRing #25B6DA
Headers #666666
HighlightBackground #05A1BF
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 27
Title Color Color Value Example
HoverBackground #000000
Icon #666666
IncomingChatBalloon #F0F2F1
IncomingChatText #000000
InfoButton #89C6C7
InfoButtonReverse #FFFFFF
ListSearchBackground #000000
ListSearchBackgroundFocus #000000
LoginBackground #FFFFFF
LoginCheckbox
#E0E0E0
LoginText #666666
LoginTextSelected #05A1BF
MainHeaderButton #FFFFFF
MainHeaderButtonIcon #333333
MeetingBackground #0C2C3E
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 28
Title Color Color Value Example
MeetingText #FFFFFF
NavIcon #666666
NotificationBackground #000000
NotificationOutline #FFFFFF
NotificationText #FFFFFF
OutgoingChatBalloon #D2F4FA
OutgoingChatText #000000
OutlineInputField #000000
PopOverBorder #E7E7E7
PrimaryBackground #05A1BF
PrimaryButton #05A1BF
PrimaryButtonReverse #FFFFFF
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 29
Title Color Color Value Example
PrimaryContentText #333333
PrimaryContentText is used over ContentBackground.
PrimaryText #FFFFFF
ScrollBar #000000
SearchBackground #FFFFFF
SearchBackgroundFocus #000000
SecondaryBackground #05A1BF
SecondaryContentText Second line in lists and Settings labels above dropdowns.
#666666
SecondaryContentText is used over ContentBackground.
SelectedIcon #05A1BF
SelectedNavIcon #05A1BF
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 30
Title Color Color Value Example
SelectedNaviconBackground #FFFFFF
SelectedTab #F0F0F0
Separators #F0F0F0
SharingBarBackground #05A1BF
SharingBarText #FFFFFF
SharingButtonBackground #FFFFFF
TertiaryBackground #F0F2F1
ToasterBackground #FFFFFF
TooltipBackground
#333333
TooltipText
#FFFFFF
UnselectedTabBackground #FAFAFA
UnselectedTabText #333333
WidgetOff #E0E0E0
WidgetOn #05A1BF
WidgetReverse #FFFFFF
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 31
Title Color Color Value Example
Symbolic colors: These are colors that should remain roughly the same hue because they are being used for their color meanings. For example, “Red = dangerous”. These symbolic colors must always be used in a redundant way with other indicators (patterns for presence, labels for Call buttons), so there is no color blindness issue.
SymbolicGreen
#2ED557 Merge call button – swipe (positive states or actions).
SymboilicOrange
#FFB400
SymbolicRed Negative or destructive states or actions.
#FF503C End call button, delete button.
SymbolicGray
#B4B4B4 Button in notifications.
6.2.2.1 Advanced Branding Sample
This sample has a wide variety of branding changes.
Figure 11 Desktop – Advanced Branding Sample
6.3 Images
6.3.1 General Cisco Calling does not currently use gamma correction; therefore, it is recommended to use png images in gamma neutral fashion. For example, in Photoshop, images can be saved with the “Embedded color profile” option unchecked. Additionally, all images in Cisco Calling branding must be either in 24-bit RGB format or in 32-bit RGBA format with alpha channel.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 32
This release has larger images that are approximately double the size in comparison to older releases. This has been done to have a better look and feel for retina displays. If images with the older, smaller size are used, machines with retina displays will not show them accurately.
Additionally, hover states are typically not done with separate buttons but using color codes instead. Therefore, those images have been removed.
The following general items are used in various locations within the application. Note that native buttons such as OK and Cancel cannot be branded.
Image File Name W x H (pixels)
Location Description
checkbox_0.png 32 x 32 theme\controls\
CheckBox\ Displays an unchecked check box.
checkbox_1.png 32 x 32 theme\controls\
CheckBox\ Displays a checked check box.
loading_icon.gif 40 x 12 theme\ Displays when the application is loading or processing. Must be an animated gif.
dots.png 24 x 8 theme\ Displays on divider lines between adjustable sections in a window. May be displayed horizontally and vertically.
mac_menubar_icon.png
36 x 36 theme\ Shown in the Mac OS top bar as Cisco Calling icon.
unicode_placeholder.png
16 x 16 theme\
ar6.png 26 x 16 theme\ Displays in drop-down lists on the Login window and can also display in drop-down lists on the Communications window.
Avatar_regular.png 32 x 32 theme\presence\ Displays when a user has not uploaded a picture for their avatar. Displays when a contact has not uploaded a picture for their avatar.
Avatar_small.png 28 x 28 theme\presence\ Displays when a user has not uploaded a picture for their avatar.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 33
Image File Name W x H (pixels)
Location Description
Avatar_callonly_regular.png
32 x 32 theme\presence Displays in incoming call toaster and Call History when the caller is not a contact and only has a number.
Avatar_callonly_small.png
28 x 28 theme\presence Displays in incoming call toaster and Call History when the caller is not a contact and only has a number.
Avatar_group_regular.png
32 x 32 theme\presence Group avatar used in, for example, History.
Avatar_group_small.png
60 x 60 theme\presence Group avatar used in, for example, History.
options_dotted_normal.png
44 x 44 theme\windows\ Dotted options button, on state.
6.3.2 Login Window The following items are used on the Login window.
Image File Name W x H (pixels)
Location Description
(No sample available)
bottom_logo.png 1 x 1 theme\windows\LoginWindow\
Displays at the bottom of the Login window below the version text line. Adding a bottom image moves the version text line above the bottom image. A height of 50 pixels tends to work well, but the height is variable.
login_spinner.png
64 x 64 theme\windows\LoginWindow\
Login window back button.
settings_normal.png
32 x 32 theme\windows\LoginWindow\
Login window settings button to allow moving back to, for example, Device Management (DM) URL view.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 34
6.3.3 Main Window The following items are used on the left pane of the Main window and in the Main window.
Image File Name W x H (pixels)
Location Description
email_normal.png 64 x 64 theme\windows\MainWindow\ In contact card.
fav_star_group_header.png
28 x 28 theme\windows\MainWindow\ In contact card.
group_header_arrow.png
26 x 16 theme\windows\MainWindow\ In contact card.
loading_spinner_20.png
64 x 64 theme\windows\MainWindow\ 20% spinner
loading_spinner_32.png
64 x 64 theme\windows\MainWindow\ 32% spinner
lp_contacts_normal.png
64 x 76 theme\windows\MainWindow\ Contacts button, on state.
lp_history_call_normal.png
64 x 76 theme\windows\MainWindow\ Call History button, on state.
lp_directory_normal.png
64 x 76 theme\windows\MainWindow\ Directory button, on state.
lp_dialpad_normal.png 64 x 76 theme\windows\MainWindow\ Dial pad button, on state.
lp_hub_normal.png 64 x 76 theme\windows\MainWindow\ Hub button, on state.
lp_extapp_normal.png 64 x 76 theme\windows\MainWindow\ External URL button, on state.
lp_extapp2_normal.png 64 x 76 theme\windows\MainWindow\ Optional second external URL button, on state.
lp_extapp3_normal.png 64 x 76 theme\windows\MainWindow\ Optional third external URL button, on state.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 35
Image File Name W x H (pixels)
Location Description
lp_extapp4_normal.png 64 x 76 theme\windows\MainWindow\ Optional fourth external URL button, on state.
lp_callsettings_normal.png
64 x 76 theme\windows\MainWindow\ Button for the revised Call Settings toolbar in the left pane.
magnifying_glass.png 24 x 24 theme\windows\MainWindow\ In, for example, search and dial field.
new_tab_normal.png 56 x 56 theme\windows\MainWindow\ New tab button in new add tab UI, normal size. Used in the main window.
record_call_normal 20 x 20 theme\windows\MainWindow\ Record call button
search_close.png 16 x 16 theme\windows\MainWindow\ Close button in search field.
Secure_call.png 20 x 20 theme\windows\MainWindow\ Secure call indicator
textfield_clear.png 20 x 20 theme\windows\MainWindow\ Secure call indicator
6.3.3.1 Communications Buttons
The following items are used in the Main window and in the Communications tabs when used.
Image File Name W x H (pixels)
Location Description
call_normal.png 64 x 64 theme\windows\MainWindow\ Call button.
xsi_call_normal.png
64 x 64 theme\windows\MainWindow\ Call from Phone button.
videocall_normal.png
64 x 64 theme\windows\MainWindow\ Video Call button, on state.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 36
6.3.3.1 Active Communications
The following items are used for active communications.
Image File Name W x H (pixels)
Location Description
activecommunication_answer_deskphone_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Answer call from desk phone.
activecommunication_conference_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Extra button for conference, normal state.
activecommunication_decline_deskphone_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Decline Call from Phone button, on state.
activecommunication_end_deskphone_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
End Call from Phone button, on state.
activecommunication_end_normal.png
40 x 60 theme\windows\MainWindow\ActiveCommunications\
End Call button, normal state.
activecommunication_hold_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Hold button, on state.
activecommunication_mergecall_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Merge Call button, on state.
activecommunication_mute_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Mute button, on state.
activecommunication_park_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Extra button for call park, normal state.
activecommunicatio_pull_call_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Extra button for Xsi call pull.
activecommunication_start_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Start call button.
activecommunication_startdecline_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Decline call button.
activecommunication_startvideo_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Start video call button.
activecommunication_transfer_normal.png
44 x 44 theme\windows\MainWindow\ActiveCommunications\
Extra button for call transfer, normal state.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 37
6.3.3.2 Contact Mouse Over
The following items are used for mouse over in e.g. contact list and hovering over a contact to get a popover with communications options.
Image File Name W x H (pixels)
Location Description
call_normal.png 48 x 48 theme\windows\MainWindow\ContactMouseOver
Call button, on state.
info_normal.png 48 x 48 theme\windows\MainWindow\ContactMouseOver
Info button, on state.
videocall_normal.png 48 x 48 theme\windows\MainWindow\ContactMouseOver
Video call button, on state.
xsicall_normal.png 48 x 48 theme\windows\MainWindow\ContactMouseOver
Xsi call button, on state.
6.3.3.3 Dialpad
The following items are used in the main window dial pad.
Image File Name W x H (pixels)
Location Description
delbutton_normal.png
60 x 34 theme\windows\MainWindow\Dialpad\
Delete button, normal state
dialpad_voicemail_normal.png
104 x 104
theme\windows\MainWindow\Dialpad\
Voice mail button, normal state
call_normal.png 40 x 40 theme\windows\MainWi
ndow\Dialpad\ Audio call button, normal state
videocall_normal.png
32 x 32 theme\windows\MainWindow\Dialpad\
Video call button, normal state
xsi_call_normal.png
32 x 32 theme\windows\MainWindow\Dialpad\
Xsi call button, normal state
6.3.3.4 History
The following items are used in the history view.
Image File Name W x H (pixels)
Location Description
history_hunt_group_normal.png
16 x 16 theme\windows\MainWindow\History\
Incoming hunt group call indicator
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 38
Image File Name W x H (pixels)
Location Description
history_incoming_normal.png
16 x 16 theme\windows\MainWindow\History\
Incoming call indicator
history_missed_diverted_arrow.png
16 x 16 theme\windows\MainWindow\History\
Missed diverted call indicator
history_missed_normal.png 16 x 16 theme\windows\MainWi
ndow\History\ Missed call indicator
history_outgoing_normal.png
16 x 16 theme\windows\MainWindow\History\
Outgoing call indicator
history_primary_diverted_arrow.png
40 x 40 theme\windows\MainWindow\History\
Primary diverted arrow
history_secondary_diverted_arrow.png
40 x 40 theme\windows\MainWindow\History\
Secondary diverted arrow
history_tertiary_diverted_arrow.png
40 x 40 theme\windows\MainWindow\History\
Tertiary diverted arrow
timeline_call_tab_normal.png
48 x 48 theme\windows\MainWindow\History\
Icon for Calls tab
timeline_vm_tab_normal.png
48 x 48 theme\windows\MainWindow\History\
Icon for visual voice mail (VVM) tab
vm_audio.png 16 x 16 theme\windows\MainWindow\History\
VVM audio message icon
vm_call_normal 32 x 32 theme\windows\MainWindow\History\
vm_confidential.png 24 x 24 theme\windows\MainWindow\History\
VVM confidential message icon
vm_delete_normal 32 x 32 theme\windows\MainWindow\History\
VM delete button
vm_download_normal 32 x 32 theme\windows\MainWindow\History\
VM download button
vm_fax.png 24 x 24 theme\windows\MainWindow\History\
VVM fax message icon
vm_pause_normal.png 32 x 32 theme\windows\MainWi
ndow\History\ Icon for pausing voice mail
vm_play_normal.png 32 x 32 theme\windows\MainWi
ndow\History\ Icon for playing voice mail
vm_played_normal.png 32 x 32 theme\windows\MainWi
ndow\History\ Icon for playing voice mail
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 39
Image File Name W x H (pixels)
Location Description
vm_urgent.png 24 x 24 theme\windows\MainWi
ndow\History\ VVM urgent message icon
Vm_video.png 24 x 24 theme\windows\MainWindow\History\
VVM video message icon
6.3.3.5 Illustrations
The following items are used for illustrations in various places of the main window.
Image File Name W x H (pixels)
Location Description
call_history_empty_illustration.png
64 x 64 theme\windows\MainWindow\Illustrations
Empty call history list.
contacts_empty_illustration.png
64 x 64 theme\windows\MainWindow\Illustrations
Empty contact list
voice_mail_empty_illustration.png
64 x 64 theme\windows\MainWindow\Illustrations
Empty voice mail list
6.3.3.6 Popover
The following items are used for search result popover in the main window. The color of these images cannot be changed.
Image File Name W x H (pixels)
Location Description
clear_normal.png 28 x 28 theme\windows\MainWindow\popover
Clear button.
close_normal.png 16 x 16 theme\windows\MainWindow\p
opover Close button.
down_arrow.png 30 x15 theme\windows\MainWindow\p
opover Arrow down, part of the popover image.
left_arrow.png 30 x15 theme\windows\MainWindow\p
opover Arrow left, part of the popover image.
pop_over.png 126
x126 theme\windows\MainWindow\popover
Popover image
right_arrow.png 15 x30 theme\windows\MainWindow\p
opover Popover arrow right, part of the image.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 40
Image File Name W x H (pixels)
Location Description
search_normal.png 24 x 24 theme\windows\MainWindow\p
opover Search icon
up_arrow.png 30 x15 theme\windows\MainWindow\p
opover Popover arrow up, part of the image.
6.3.3.1 Preferences
The following items are used in the Preferences view in the Main window.
Image File Name W x H (pixels)
Location Description
settings_advanced_normal.png
24 x 24 theme\windows\MainWindow\
Icon used for the Advanced view title in the Preferences view in Main window.
settings_checkmark.png
28 x 28 theme\windows\MainWindow\
Icon used for the check mark in the Preferences view in Main window.
settings_extensions_normal.png
24 x 24 theme\windows\MainWindow\
Icon used for the Extensions view title in the Preferences view in Main window.
settings_general_normal.png
24 x 24 theme\windows\MainWindow\
Icon used for the General view title in the Preferences view in Main window.
settings_incomingcalls_normal.png
24 x 24 theme\windows\MainWindow\
Icon used for the Incoming Calls view title in the Preferences view in Main window.
settings_media_normal.png
24 x 24 theme\windows\MainWindow\
Icon used for the Media view title in the Preferences view in Main window.
settings_outgoingcalls_normal.png
24 x 24 theme\windows\MainWindow\
Icon used for the Outgoing Calls view title in the Preferences view in Main window.
settings_services_normal.png
24 x 24 theme\windows\MainWindow\
Icon used for the Services view title in the Preferences view in Main window.
settings_voicemail_normal.png
24 x 24 theme\windows\MainWindow\
Icon used for the Voice Mail view title in the Preferences view in Main window.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 41
6.3.3.2 Search
The following items are used for universal search in the main window.
Image File Name W x H (pixels)
Location Description
recent_search.png 100x56 theme\windows\MainWindow\search
Recent search button.
search_tab_calls.png
100x56 theme\windows\MainWindow\search
Search calls button.
search_tab_contacts.png
100x56 theme\windows\MainWindow\search
Search contacts button.
6.3.3.1 Tabs
The following items are used in tabs.
Image File Name W x H (pixels)
Location Description
audio_call.png 22 x 22 theme\windows\MainWindow\Tabs
Audio call button.
tab_close_normal.png 16 x 16 theme\windows\MainWindow\Tabs
Tab close button.
tab_overflow_down_normal.png
44 x 44 theme\windows\MainWindow\Tabs
Tab overflow down button.
tab_overflow_right_normal.png
44 x 44 theme\windows\MainWindow\Tabs
Tab overflow to the right button.
tab_pop_in_normal.png 16 x 16 theme\windows\MainWindow\Tabs
Pop tab back in as a tab button.
tab_pop_out_normal.png
16 x 16 theme\windows\MainWindow\Tabs
Pop tab out as its own window button.
video.png 20 x 20 theme\windows\MainWindow\Tabs
Video call button.
Note that minimum width of the Main window increases for each extra active communications button added.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 42
6.3.4 Communications Window
6.3.4.1 Advanced Call
The following items are used in advanced call view.
Image File Name W x H (pixels)
Location Description
advanced_call_submenu_arrow.png
24 x 24 theme\windows\CommunicationsWindow\advanced_call
Submenu arrow.
audio_device.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Audio device control button
check_mark.png 24 x 24 theme\windows\CommunicationsWindow\advanced_call
Check mark
conference.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Conference button.
dialpad.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Dialpad button
headset.png 24 x 25 theme\windows\CommunicationsWindow\advanced_call
Headset icon.
large_conference_no_contact_selected.png
110 x 110
theme\windows\CommunicationsWindow\advanced_call
Large conference no contact selected button
large_transfer_no_contact_selected.png
110 x 110
theme\windows\CommunicationsWindow\advanced_call
Large transfer no contact selected button
park_call.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Call park button
pause_recording.png 40 x 40 theme\windows\Co
mmunicationsWindow\advanced_call
Call recording, pause
record_call.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Call recording, enabling.
resume_recording.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Call recording, resuming.
search.png 24 x 24 theme\windows\CommunicationsWindow\advanced_call
Search icon.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 43
Image File Name W x H (pixels)
Location Description
speakers.png 24 x 24 theme\windows\CommunicationsWindow\advanced_call
Speakers icon in call tab.
stop_recording.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Stop recording icon.
transfer.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Transfer icon in call tab.
Video.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Video call icon.
volume.png 40 x 40 theme\windows\CommunicationsWindow\advanced_call
Volume icon in call tab.
6.3.4.2 Tab Controls
The following items are used in Call tabs in general. The following table specifies items that are used for call control in the Call tab.
Image File Name W x H (pixels)
Location Description
Advanced_call_menu_normal.png
44 x 44 theme\windows\CommunicationsWindow\
Mute button, on state.
back_arrow.png 26 x 16 theme\windows\Co
mmunicationsWindow\
Mute button, on state.
comm_mute_normal.png 64 x 64 theme\windows\CommunicationsWindow\
Mute button, on state.
full_screen_mute_indicator.png
44 x 44 Theme\windows\CommunicationsWindow\
Full screen mute indicator.
info_normal.png 44 x 44 theme\windows\CommunicationsWindow\
Hides or shows the additional info in tab.
Infopane_header_arrow.png
26 x 16 theme\windows\CommunicationsWindow\
Infopane header arrow.
my_video_normal.png 76 x 50 theme\windows\Co
mmunicationsWindow\MediaThumbnails
Own video button.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 44
Image File Name W x H (pixels)
Location Description
video_normal.png 76 x 50 theme\windows\CommunicationsWindow\MediaThumbnails
Video button.
call_normal.png 76 x 50 theme\windows\Co
mmunicationsWindow\MediaThumbnails
Audio call button.
volume_normal.png 24 x 24 theme\components\VolumeSlider\
Volume control.
volume _muted.png 24 x 24 theme\components\VolumeSlider\
Speaker volume button, hover state. The rest of the volume slider is done in code.
participant_incall_normal.png
40 x 50 theme\windows\CommunicationsWindow\Participants\
Meet-Me moderator controls in call indication, normal.
activespeaker.gif 36 x 4 theme\windows\CommunicationsWindow\Participants\
Active speaker animated gif in Meet-Me moderator controls.
6.3.4.3 Contact Card
The following items are used in the contact card tab and window.
Image File Name W x H (pixels)
Location Description
call_normal.png 40 x 40 theme\windows\CommunicationsWindow\ContactCard\
Call button, on state.
contactcard_add_normal.png
64 x 64 theme\windows\CommunicationsWindow\ContactCard\
Add Contact button, on state.
Contactcard_delete_normal.png
64 x 64 theme\windows\CommunicationsWindow\ContactCard\
Delete contact card button, on state.
Contactcard_edit_normal.png
64 x 64 theme\windows\CommunicationsWindow\ContactCard\
Edit contact card button, on state.
Contactcard_hide_normal.png
20 x 36 theme\windows\CommunicationsWindow\ContactCard\
Hide contact card button, on state.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 45
Image File Name W x H (pixels)
Location Description
contactcard_importl_normal.png
64 x 64 theme\windows\CommunicationsWindow\ContactCard\
Import data button, on state.
email_normal.png
40 x 40 theme\windows\CommunicationsWindow\ContactCard\
Email button, on state.
Videocall_normal.png
40 x 40 theme\windows\CommunicationsWindow\ContactCard\
Video call button, on state.
Xsi_call_normal.png
40 x 40 theme\windows\CommunicationsWindow\ContactCard\
Xsi call button, on state.
6.3.4.4 Details Panel
The following items are used for the details panel (on the left) in the communications window.
Image File Name W x H (pixels)
Location Description
email_23x22.png 32 x 22 theme\windows\CommunicationsWindow\DetailsPanel\
Email button, on state.
reset_20x24.png 21 x 24 theme\windows\CommunicationsWindow\DetailsPanel\
Reset button, on state.
6.3.4.5 Dial Pad
The following items are used for the dial pad in Call windows.
Image File Name W x H (pixels)
Location Description
dp1_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
1 button, on state.
dp2_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
2 button, on state.
dp3_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
3 button, on state.
dp4_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
4 button, on state.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 46
Image File Name W x H (pixels)
Location Description
dp5_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
5 button, on state.
dp6_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
6 button, on state.
dp7_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
7 button, on state.
dp8_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
8 button on state.
dp9_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
9 button, on state.
dpstar_normal.png
104 x 70 theme\windows\CommunicationsWindow\Dialpad\
Star button, on state.
dp0_normal.png 104 x 70 theme\windows\CommunicationsWindow\Dialpad\
0 button, on state.
dphash_normal.png
104 x 70 theme\windows\CommunicationsWindow\Dialpad\
Hash button, on state.
6.3.5 Notifications The following items are used in communication notifications.
Image File Name W x H (pixels)
Location Description
Hub_normal.png
200 x 200 theme\windows\ Notifications\
Hub icon used in error situations.
reply_audio_normal.png
52 x 52 theme\windows\ Notifications\
Answer with audio button, on state.
reply_ignore_normal.png
16 x 16 theme\windows\ Notifications\
Ignore call button, active state.
reply_no_video_normal.png
52 x 52 theme\windows\ Notifications\
Answer video with audio only button, active state.
reply_reject_normal.png
52 x 52 theme\windows\ Notifications\
Ignore call button, active state.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 47
Image File Name W x H (pixels)
Location Description
reply_video_normal.png
52 x 52 theme\windows\ Notifications\
Answer with video button, active state.
Weblinks_normal.png
194 x 200 theme\windows\ Notifications\
Web link icon used in error situations.
webpop_normal.png
44 x 42 theme\windows\ Notifications\
Web pop button, active state.
6.3.6 Team Telephony The following items are used in the Team Telephony window.
Image File Name W x H (pixels)
Location Description
blf_available.png 24 x 24 theme\windows\ TeamTelephony
Available presence icon for Team Telephony contact item.
blf_incall.png 24 x 24 theme\windows\ TeamTelephony
In call presence icon for Team Telephony contact item.
blf_offline.png 24 x 24 theme\windows\ TeamTelephony
Offline presence icon for Team Telephony contact item.
blf_ringing.png 24 x 24 theme\windows\ TeamTelephony
Ringing presence icon for Team Telephony contact item.
6.4 Audio Tones The audio tones can be customized. The custom tones are added to the branded client by creating a folder named Sounds inside the Theme folder and placing a file with the exact same name specified in the following table. Only the tones that are to be customized should be included in the folder, while all other tones use the default audio for that tone.
File Name Purpose
calling.wav Ringback tone played before callee picks up the call.
call_waiting.wav Tone for call waiting.
busy.wav Local busy tone in case network does not provide audible feedback for busy line.
congestion.wav Tone for calls that fail due to congestion.
incoming_message.wav Tone for received chat messages.
ringing.wav Default ringtone.
digital1.wav Alternative ringtone.
digital2.wav Alternative ringtone.
mobile1.wav Alternative ringtone.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 48
File Name Purpose
mobile2.wav Alternative ringtone.
mobile3.wav Alternative ringtone.
moog.wav Alternative ringtone.
moogdualtone.wav Alternative ringtone.
phone.wav Alternative ringtone.
tune.wav Alternative ringtone.
dr2_LongLong.wav Priority alert tone long long.
dr3_ShortShortrLong.wav Priority alert tone short short long.
dr4_ShortLongShort Priority alert tone short long short.
dr5_RingSplash.wav Priority alert tone for ring splash. The Sounds folder may also contain an XML file to define alternate names for the tones. Name the ring_signals.xml file and use the format of the following example file. The text in the description attribute is displayed in the client UI.
<?xml version="1.0" encoding="UTF-8"?> <ringers> <ringer file=":/sounds/ringing.wav" description="Standard ring signal" default="true" /> <ringer file=":/sounds/digital1.wav" description="Digital 1"/> <ringer file=":/sounds/digital2.wav" description="Digital 2"/> <ringer file=":/sounds/mobile1.wav" description="Mobile 1"/> <ringer file=":/sounds/mobile2.wav" description="Mobile 2"/> <ringer file=":/sounds/mobile3.wav" description="Mobile 3"/> <ringer file=":/sounds/moog.wav" description="whine"/> <ringer file=":/sounds/moogdualtone.wav" description="Moog dual tone"/> <ringer file=":/sounds/phone.wav" description="Phone"/> <ringer file=":/sounds/tune.wav" description="Tune"/> </ringers> The following list shows the recommended format of the Waveform Audio File Format (WAV) files:
Resource Interchange File Format (RIFF) [little-endian] data
WAV audio
Microsoft Pulse Code Modulation (PCM)
16 bit
Mono 16000 Hertz (Hz)
In addition, other sampling frequencies work; however, the WAV must be single channel as stereo files play half speed and are corrupt. Most notably, Moving Pictures Experts Group Audio Layer 3 (MP3) or other encoded WAVs do not work. There are open-source applications that allow for modifying the WAV format if needed.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 49
6.5 Brandable Add-ins – Standard HID Add-in Starting with Release 21.0 and onwards, individual ready-made add-ins can be enabled or disabled via branding. See the following table for the parameter for enabling the first one, the standard Human Interface Device (HID) Add-in. In addition, installing the Cisco standard HID Add-in, this parameter also automatically enables the Web API needed for the standard HID Add-in to control Web.
Note that for Skype for Business integration, the standard HID Add-in cannot be used in general, so this parameter cannot be used together with S4B integration. For more information on S4B integration and related branding limitations, see section 6.10 Web Add-in for Microsoft Skype for Business.
Text File Name
add_std_hid_connector=true btbc_build.ini
6.6 Enable Third-Party Software Cisco Calling supports compatible headsets as well as other software utilizing the Web desktop API to programmatically control Cisco Calling. To include these capabilities, the following additions must be made. This parameter also currently installs the Cisco standard HID Add-in for USB headset operation in addition to enabling the Web desktop API. For more information on the standard HID Add-in, see section 6.5 Brandable Add-ins – Standard HID Add-in.
This parameter can be used interchangeably with the Cisco standard HID parameter; however, branding validation is more restrictive for the standard HID parameter so this one can be used when, for example, you want to enable the API used for USB headsets with S4B integration so that vendor-specific add-ins can be used for USB headset control. Note that for Skype for Business integration, the standard HID Add-in cannot be used in general due to technical limitations.
Text File Name
add_headphones_connectors=true btbc_build.ini Note that the advanced logs for third-party applications, which are only required for special debugging cases, are located in the Web directory. Additionally, in order to use USB headsets, the related Web API needs to be enabled in configuration. For more information, see the Communicator for Desktop Configuration Guide.
6.7 Outlook Add-in Installer Integration Release 21.5.0 introduced support to integrate the Outlook Add-in installer with the Cisco Calling installer. To enable the integration, the changes shown in the following table must be made. Note that from Release 22.3.0 and onwards, the Outlook Add-in and Skype for Business (S4B) integration can be used together.
Text File Name
outlook_plugin=true btbc_build.ini
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 50
6.8 Disable Crash Reporter Some customers have requested the ability to disable crash reporting. This can be done as a branding option starting in Release 21.1.0. See the following table for details. Local crash dumps are still generated but are not sent.
Text File Name
disable_crashreporting=true build.ini
6.9 Disable Logging via Branding You can disable logging as a branding option starting with Release 21.6.0. See the following table for branding details. For more information on the various options, see the Communicator for Desktop Configuration Guide.
Text File Name
logging=basic Possible values: off, disabled, basic, and advanced.
build.ini
6.10 Web Add-in for Microsoft Skype for Business The Web Add-in for Microsoft Skype for Business (S4B) can be enabled via branding. In this case, the installer performs a few operations listed in the Communicator for Desktop Configuration Guide. The following table depicts the branding parameter. Note that Microsoft S4B integration must also be enabled in the configuration. For more information, see the Communicator for Desktop Configuration Guide. Also note that the Outlook Add-in can now be used at the same time with S4B integration, but the standard HID Add-in cannot be used at the same with S4B integration as they are using the same shared resource (code page of events) for USB headset calling. For this reason, Cisco Calling automatically disables the standard HID when S4B is running. They can be used in branding at the same time using the headphones parameter depicted in section 6.6 Enable Third-Party Software with this usage limitation.
Text File Name
lync_integration=true build.ini
6.11 Encryption Option for credentials_encrypted.db For Virtual Desktop Infrastructure (VDI) environments, Release 21.6.1 added a branding option to disable the use of salt in the credentials_encrypted.db file encryption process to allow copying the file across machines. By default, this option is disabled. See the following table.
Text File Name
disable_credentials_salt=true build.ini
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 51
6.12 Google Analytics Release 22.2.0 added support for Google Analytics. The following table lists the two parameters associated with this feature. The first enables/disables the Cisco tracking ID to either allow or disallow analytics data being available to Cisco. The second parameter (string) can be used by service providers to use their own tracking ID so that the analytics data is available to them in the Google Analytics administrator view. For more information about Google Analytics support, see the UC-One Google Analytics Client Reference Guide.
Text File Name
broadsoft_analytics_enabled=true build.ini
custom_analytics_tracking_id=<string> build.ini
6.13 Single Sign-On (SSO) Release 22.2.0 introduced support for SSO. The following table lists the related branding parameter where the utilized identity provider can be specified as a string used as part of the URL towards the Xsp authentication service at login. Release 22.4.0 supports Okta, Google, and Microsoft. Additionally, custom Identity Providers (IdPs) can be specified in Release 22.4.0 and later. For more information, see the subsequent section.
Release 22.5.0 added support for dynamically detecting the applicable IdPs instead of always having the same IdP list for the build. To use dynamic detection of IdPs, sso_context must be left empty. When it is populated, Cisco Calling works as before Release 22.5.0 so that the IdP list is always the same as returned by the server.
The URL where the IdPs are checked at login is constructed by using the dm_url parameter value combined with a hard-coded string authService/providers/ combined with the value of the “sso_context” parameter.
Text File Name
sso_context=<context name> build.ini
6.14 SSO Enhancements Release 22.4.0 added support for hiding BroadWorks credentials with SSO so that only SSO is used by using a new IdP option “broadworks”. If that is returned by the Xsp authentication service to Cisco Calling, the BroadWorks (username and password) will be available to the user as a sign in option. If the “broadworks” IdP is not returned, the BroadWorks username and password fields will not be visible in the login screen. Additionally, support was added for using custom IdPs.
For more information on the SSO login options enablement in relation to Xsp authentication configuration, see the SSO section of the UC-One Desktop Configuration Guide. For the related Xsp configuration, see the SAML Authentication Integration Solution Guide available on Xchange at https://xchange.broadsoft.com/node/499646.
The text for the custom IdP can be branded using existing text localization processes.
The deployment may define Custom IdP 1 phrase to be, for example, “Continue” and define the desired icon for the custom_IdP1.png as per the sizing requirements detailed earlier in this document. Additionally, the other custom IdPs can have freely selected texts.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 52
The default phrases for the four supported custom IdPs are as follows:
“Custom IdP 1”
“Custom IdP 2”
“Custom IdP 3”
“Custom IdP 4”
The corresponding IdPs returned at login by the server need to be as follows:
“custom1”
“custom2”
“custom3”
“custom4”
If the IdPs are something else, Communicator does not recognize them and branding is not possible.
Furthermore, an optional text area is placed onto the area where the BroadWorks username and password would be when “BroadWorks” section omits from the AuthService response. By default, this text has content:
“On selecting “Continue” you will be redirected for authorization.
Once authorized, this stop will be skipped and you will be logged in automatically.”
Additionally, this text can be localized using the standard localization processes.
6.15 Login URL List Release 22.4.0 added support for brandable list of login URLs shown in the login screen. The parameter for this is depicted in the following table. It defaults to “false” when omitted.
Text File Name
show_region_login_url=true build.ini Additionally, there needs to be an XML file containing located in the root of the branding kit (zip.). The file name must be “login_regions.xml”. See the following example for the login_regions.xml file.
?xml version="1.0" encoding="utf-8"?> <locales> <locale name="en_US"> <region-names> <region-name lang="en">United States</region-name> <region-name lang="fr">États-Unis</region-name> <region-name lang="de">Vereinigte Staaten</region-name> <region-name lang="es">Estados Unidos</region-name> </region-names> <host name="https://us.company.com" xsi-path="com.broadsoft.xsi-actions" default-domain="company.com" /> </locale> <locale name="EU"> <region-names> <region-name lang="en">European Union</region-name>
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 53
<region-name lang="fr">Union Európeen</region-name> </region-names> <host name="https://eu.company.com" xsi-path="com.broadsoft.xsi-actions" default-domain="company.com" /> </locale> </locales>
6.16 Privacy Policy Release 22.4.0 added support for showing a brandable link to the privacy policy in the About view. The parameter for this is depicted in the following table. Using the %(LANG) parameter in the URL also makes it possible to point the end user to a web page with the same language used in Cisco Calling.
Text File Name
privacy_url=https://example.com build.ini
6.17 TLS Certificate Validation To enable the use of the configured server address in TLS certificate validation, the parameter depicted in the following table can be used. For more information about TLS certificate validation, see the Communicator for Desktop Configuration Guide.
Text File Name
use_safe_ssl_cert_verification=true build.ini
6.18 Organization Name To provide necessary flexibility for deployments to use alternate ID for Xsp login with arbitrary organization names, a new branding parameter was added in Release 22.5.3 (depicted in the following table). It is applicable to cases where alternate ID is being used but the organization domain must be something other than the previous default broadsoft.com. When not defined, it defaults to the value of the “default_domain” branding parameter. This also allows to have default_domain with an empty value and organization_name with something other than broadsoft.com.
Text File Name
organization_name=ExampleCompany build.ini
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 54
6.19 Brandable URL Schemes Release 22.7.0 added support to include additional URL schemes that can be used by third-party applications to make calls using Communicator, that is, new URL schemes added via branding. The additional branded URL schemes are supported on top of already existing tel:// and call-to:// URL schemes. The default URL scheme that is added when no branding parameters are used is ucone://. A branding example with webexcalltel:// URL scheme is shown in the following table. This is the recommended value for Cisco Calling that allows launching Cisco Calling from Webex Teams.
Text File Name
custom_uri_scheme=webexcalltel build.ini
6.20 Call History Name Override To localize call history caller names, the names that need to be changed need to be first defined in DM configuration and then translation needs to take place for one or two strings using standard localization processes to make a new branded build. See the UC-One Communicator for Desktop Configuration Guide for more information on configuration and general process and the UC-One Communicator Language Guide for the exact language strings that need to be translated.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 55
7 SIP and HTTP User Agent Header Branding
The application name is also used for the SIP and HTTP User Agent header string, with hard-coded “bc-uc” appended in the beginning and version information at the end. User Agent headers are sometimes used for access control purposes.
As an example, if the application name is “Example Communicator” as in the default branding kit, and client version is 22.6.0.4 on Mac OS 10.10.1, the User Agent header would have the following string:
bc-uc – Example Communicator (22.6.0.4 Mac OS X [11])
Thus, via branding, it is only possible to change the application name part while the fixed “bc-uc” string is always appended at the beginning.
The various parts of the previous example string are as follows:
“bc-uc” – hard-coded string always appended at the beginning
Example Communicator – application name
22.6.0.4 – client version number
Mac OS – operating system
(11) – operating system version. For older OS versions, this can be a string identifying the OS, otherwise, it is a number.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 56
8 Client Version Number
The client version number is not brandable but generated by the branding service. For more information on how the version number is constructed, see the applicable Deployment Guide.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 57
9 Automatic Upgrade
Starting with Release 22.3.0, the automatic upgrade feature is supported, which offers a streamlined User Experience (UX) for the end user whereby no manual installation of the upgrade installer is required. This feature requires a sha256.txt file of each upgrade installer to be placed into Device Management (DM). The sha256.txt file is used by the client to verify the validity of the automatically downloaded upgrade installer. For more information on the automatic upgrade configuration, see the Communicator for Desktop Configuration Guide.
Note that the sha256.txt file is available in the branding service for each branded build.
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 58
Appendix A – Brandable Installer Strings
The following strings can be modified in the installer:
1. “Installer Language”
2. “Please select a language”
3. “An existing version of $(^Name) was found on your system. It is recommended that you uninstall the existing version before installing the new version. Do you want to uninstall the existing version of $(^Name)?”
4. “A problem was encountered while removing the existing version of $(^Name). Please uninstall it manually using Programs and Features in Control Panel.”
5. “Install Options”
6. “Choose options for installing $(^Name)”
7. “Always run $(^Name) when the system starts”
8. “Create $(^Name) Desktop Icon”
9. “Start $(^Name) now”
10. “$(^Name) is still running. Please exit the application and run uninstaller again.”
11. “In order to use all features of $(^Name) you should update Display Adapter drivers. You can use $(^Name) without updating but it will not be able to render hardware accelerated video. Do you want to continue installation?”
12. “Installation of $(^Name) aborted”
13. “Normal installation”
14. “Install and register program in the operating system.”
15. “Unpack program to specified directory without making changes to the operating system.”
16. “Normal installation. Install and register program in the operating system.”
17. “Install Mode”
18. “Choose mode for installing $(^Name)”
19. “Selected environment for all users”
20. “Selected environment for current user only”
21. “Set install registry entry: '$1' to '$0'”
22. “Delete profiles”
23. “Uninstall Options”
24. “Choose options for uninstalling $(^Name)”
25. “Do you want to keep profiles?”
26. “$(^Name) is still running. Please exit the application before continuing.”
27. “Skype for Business Installation”
CISCO CALLING DESKTOP BRANDING GUIDE 60-BT1006-00 ©2019 CISCO SYSTEMS, INC. PAGE 59
Acronyms and Abbreviations
This section lists the acronyms and abbreviations found in this document. The acronyms and abbreviations are listed in alphabetical order along with their meanings.
ASCII American Standard Code for Information Interchange
BOM Byte Order Mark
CALA Central America/Latin America (Spanish)
DM Device Management
EULA End-User License Agreement
FIPS Federal Information Processing Standard
HID Human Interface Device
HTML Hypertext Markup Language
HTTP Hypertext Transfer Protocol
Hz Hertz
IdP Identity Provider
MP3 Moving Pictures Experts Group Audio Layer 3
OS Operating System
PCM Pulse Code Modulation
PIV Personal Identity Verification
PNG Portable Network Graphics
RGB Red Green Blue
RGBA Red Green Blue Alpha
RIFF Resource Interchange File Format
S4B Skype for Business
SIP Session Initiation Protocol
SSO Single Sign-On
TLS Transport Layer Security
UI User Interface
UX User Experience
VDI Virtual Desktop Infrastructure
VVM Visual Voice Mail
WAV Waveform Audio File Format (file extension)
Xsi Xtended Services Interface
Xsp Xtended Services Platform
Top Related