KPI (NPS)
KPI Net Promotor Score
2017 2018
43
50
5653
Corporate customers in the Netherlands
Private Banking customers in the Netherlands
Private customers in the Netherlands
as of June 30, 2018
52
60
Innovative services
Online
HR Fundamentals
Leader-ship
Talent Culture 43,623FTE
December 31, 2017 = 43,729
Number of employees
worldwideas of June 30, 2018
In recognition of its efforts in labor market disadvantage, Rabobank received a C Talents Award.
40%
33%
52%
in the Managing Board
in the top
employed
Gender diversityPercentage of women ...
Rabobank, one of the favorite employers in the Netherlands.
Empoweredemployees
Excellentcustomer
focus
We aim to be a leading bank in which current and future requirements can be fully satisfied through good advice, products, digital convenience and innovative services.
It is our people who define who we are as Rabobank. Our employees help our customers achieve their ambitions.
A specialized mortgage label that is distributed through intermediairy channels.
Blockchain trade finance platform that makes cross-border commerce easier for European SMEs.
SurePay delivers a variety of account-based verification services that helps to prevent payment fraud and misdirection.
Facilitates simple digital currency hedging.
In H1 2018, we started 3 new programs, based on our mission Growing a better world together:
• Enhancing Dutch consumers financial health
• Stimulate healthy entrepreneurial growth
• Kickstart Waste, a global program to reduce food waste
50% private customers in the Netherlands onboard online
80% active online corporate customers
85350millionfeatures in app
IBAN Name Checks
Engagementscan
60
Rabobank’s Strategic Pillars
Interim Report 2018 - Management Report 1
Rock-solidbank
Meaningfulcooperative
Strategies
Financial capital
40.5 billion
Equity
346.6 billion
Deposits from customers
163.8 billion
Wholesale funding
1,698EUR million
June 30, 2017 = 1,516 EUR million
+12%
Net profit
Banking for the Netherlands
Banking for food
KICKSTART FOODFacilitate sufficient sustainably produced and healthy food for
the world’s growing population
Kickstart EarthKickstart Waste
Kickstart StabilityKickstart Nutrition
Kickstart Self-suffiency
Kickstart Living environment
Kickstart Entrepreneurship
70.8% RepTrak Score
Reputation management
47% Member engagement score 6%22%
We measure the sustainability performance of our clients with an exposure over EUR 1 million in a client photo ranking them from A-D.
Client photoFrontrunner clientslocal Rabobanks (A-level)
Frontrunner clientsWholesale (A-level)
Community funds and donationsWe allocated our net profit for future investments in local community initiatives in the Netherlands.
45EUR million
RatingsS&P Global FitchRatings
Moody’s DBRS
A+ AA-Aa3 AA
Rabobank is committed to making a difference as a cooperative customer-driven bank, championing customer issues like food, self-reliance, and the growth of entrepreneurs.
Remaining a rock-solid bank is a cornerstone of Rabobank’s strategy. We strive to do the right things well, with everyone taking ownership and remaining conscious of the risks.
Ambitions 2020 Financial framework 2016-2020
Results 2018as of June 30, 2018
Funding and liquidityWholesale funding
€150
Cost/income ratioincluding regulatory levies
53-54%
ProfitabilityROIC
>8%
CapitalTotal ratio
>25%
Fully loaded CET1 ratio
>14%
Funding and liquidityWholesale funding
€163.8
Cost/income ratioincluding regulatory levies
64.6%
ProfitabilityROIC
8.8%
CapitalTotal ratio
26.1%
Fully loaded CET1 ratio
15.8%
Partnerships sustainable development goals• Sustainalytics:
Score of 86 and Industry Leader
• Sustainable Brand Index: Rated 3rd domestic bank (highest domestic systemic bank)
Interim Report 2018 - Management Report 2
Interim Report 2018 - Management Report 3
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