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EZcall™ Alarm Assignment and Integration Platform
Overview prepared by:
Powerful Integration..TM
EZcall™ EnterpriseAssignment/Integration Platform
• Networked TCP/IP client/server modular software• Provides central interface between disparate alarm systems• Send alarm messages to other systems, annunciator devices or mobile devices (cell phones, wireless phones, pagers, PDA’s..)• Callback feature allows staff mobile devices to call into voice-capable systems to provide two-way voice
• Simple Assignments can be setup;– StaticStatic/Fixed Assignment setup– DynamicDynamic Assignments staff alter ‘on-the-fly’– ScheduledScheduled pre-defined alarm routing
EZcall™ Integration Links Multiple Facilities
Remote Campus
District Hospital
Central Campus
Clinics
Branch Offices
District Hospital
Centralized EZcall Server
EZcall™ EnterpriseApplications & Uses
• Emergency Call– Staff wireless duress/code white in psychiatric wards
– Elderly mobile duress in elderly care facilities
• History Logging / Management Reporting • Mobile Device Interface
– Allows staff to remain mobile and receive alarms
• Disaster Awareness– Immediately alert security and fire response personnel of situations requiring urgent attention.
– Provide detailed location information to emergency response
• Mass Notification– Send Earthquake/Tornado alerts to student cellular phones– Immediately/Automatically alert a school of a lockdown
EZcall™ One Interface Supports Numerous Applications
• Alarm system interface clients• Operator interface/GUI clients• Manual text entry applications• Wireless telephone interfaces• Pocket paging interfaces• Email integration• Wireless locating & duress hardware monitoring• Network monitoring clients• Management reporting & history logging programs• Dementia profiling programs• Voice/verbal output interfaces
EZcall™ Integration Pulls All The Pieces Together
• One single interface into all alarm systems– Reduce complexity and training
• Manage all facilities one building, multi-campus, and remote sites
• Manage & Display on a variety of devices: anytime, anywhere– PDAs, wireless, cell phones, pagers….– PC displays, LED Marquee’s
Building Automation
Security Fire AlarmNurse Call Wireless Duress
Closed Circuit TV
EZcall™ EnterpriseOverall Network Integration
EZcall Enterprise Server
Management Reporting
Remote Administration
Event/Information Display Boards
Facility Control Workstation
Access Control / Intrusion Alarm
Telephone System
Radio Paging
Internet
802.11 Wi-Fi Network
Fire Alarm System Nurse Call System
Asset Locating / Wireless Duress
Email & SMS Messaging
Workflow Management
EZcall™ EnterpriseFunctions & Features
Guard Tour
EZcall™ allows integrated systems to take advantage of the following features that may not be present on the actual system hardware:
Dementia Monitoring
Staff Rounds Monitoring Resident Check-in
Instant Messaging / Unified Messaging
Bulletin-Board / Advertising
Staff Time & Attendance
Medical RemindersBed Management
EZcall™ ApplicationsUser Interface Programs
• Network-based - may be accessed anywhere on the network• Alarm Display applications (FCC, EDC, VAC, PDC, TDC, WWC)
• Audible output (Text-to-Speech) outputs (TTC, PDC, FCC, WWC)
• Remote Assignment programs (FCC, WWC)
• Reporting programs (DCSreports, WWC)
• Manual Message programs (FCC, TMC)
• Email output (MDS)
• Marquee output (MDS)
• Target displays (TDC)
• Security Keypad control (VKC)
• Messaging clients (TPC, SPC)• EZtouch™ panels (TPH)
EZcall™ User Interface Simplicity
• Organized by ward/event/priority• Event icons promote simplicity• Graphical map displays• Very easy to use reduces training requirements• Manual interaction buttons allow staff to respond locally to alarms• Highly customizable, yet simple;
– Only display the action buttons that are needed– Multiple system interfaces– Manual cancellation & acknowledgment– Manual text messaging capability– Create on-screen event triggers
EZcall™ User Interface Attractive Alarm Display
• Supports custom skins• Can be manual or pre-sorted• Optional target displays
EDC – Event Display Client (Alarm Window)
TDC –
Target Display Client
(Display Window)
EZcall™ User Interface Floor Map Alarm Display
• Static or Active maps• Allow alarms to be easily located reducing training needs
DCS – Display Control Server (Alarm Display Screen)
EZcall™ User Interface Simple-to-Use Alarm Assignments
• Assignments may be: static, scheduled, or dynamic• Make assignments by room, ward or custom group• Multiple escalation levels
DCS – Display Control Server (Profiles Edit Screen)
DCS – Display Control Server (Schedules Window)
EZcall™ User Interface Dementia Control & Display
• Very easy-to-use• All user changes are tracked & logged• Customizable access rights
DCS – Display Control Server (Profiles Edit Screen)
EZcall™ User Interface Simple Device Maintenance
• Replace broken devices with 3 clicks• Send manual text messages• Perform coverage tests• Automate maintenance requests
DCS – Display Control Server (Error Logging Screen)
DCS – Display Control Server (Device Maintenance Screen)
EZcall™ User Interface Simple Wireless Device Administration
• Add/Edit/Remove devices with little or no training• Online help and built-in manuals
WWC – Wireless Wizard Client (user interface)
EZcall™ User Interface Manual Messaging
• Integrated PC chat & messaging• Send individual or grouped messages• Send to device groups, or by device type
TMC – Text Messaging Client (manual paging screen) ezText Personal Messenger
EZcall™ User Interface Marquee Control
• Manually send/edit marquee display messages• Remotely view what is on each marquee
TMC – Text Messaging Client (marquis control window)
EZcall™ User Interface EZtouch™ Panels
•Customizable waterproof color touch-screen button stations
•Automate tedious tasks and increase staff efficiency•Complete workflow management and improvement allows for greater room & equipment utilization
EZcall™ User Interface Web Browser Client
• Runs on any standard web browser including; Firefox, Internet Explorer, Opera, Chrome & most mobile browsers
WAC – Web Access Client running on a Firefox Browser.
• Operable on Windows, Linux, Unix, Mac, Mobile devices
EZcall™ User Interface Web Browser Client Options
Active Alarm & Staff Presence Display in Real-Time
Sending Manual Text Messages & Activating/Canceling Virtual Alarms
Active Graphic Map Display of Events Viewing/Printing Alarm History
•All over any standard web
browser with no additional
software to install
•No special browser drivers required ensure
compatibility•Display on virtually any
operating system
EZcall™ User Interface Web Browser Client Advantages
•Includes optimization for viewing on mobile devices
•One simple user interface reduces operator training time•Web browser support greatly reduces installation, maintenance and upgrade costs
EZcall™ ApplicationsAlarm Input Clients
• Open-Architecture interface to 3rd party systems• Support for most industry-standard protocols (TCP/IP, HTTP, HTML, UDP, SNPP, LonWorks, TAP..)• Support for conventional I/O including PLC and most custom hardware interfaces• Virtual serial port support provides more flexibility• Support for numerous custom protocols including:
– Rauland-Borg nurse call systems– Dukane nurse call systems– Simplex fire alarm systems– Edwards fire alarm systems– GE Security systems– Many others… Rauland-Borg, Dukane, Simplex,
Edwards, and GE are trademarks of their respective manufacturers.
EZcall™ Alarm Input ClientsMultiple Systems on One Platform
TM
EZcall™ ApplicationsSerial Paging Clients
• Numerous pocket paging protocols supported– TAP– COMP1/COMP2– Austco– J-Tech– Nordicom– Zetron– Waveware– Scope– Salcom– Visiplex
• Proprietary serial output interfaces• CCTV control outputs• Building entryphone interface• Direct serial and modem dialup support
Austco, J-Tech, Nordicom, Zetron, Waveware, Scope, Salcom, & Visiplex are trademarks of their respective manufacturers.
EZcall™ ApplicationsTelephone Paging Clients
• Telephone callback support• Supports most popular wireless telephone systems• Enhanced 2-way and text page capability
EZcall™ ApplicationsVirtual Keypad Client
• Interface to most popular security systems– GE Security (Advent, Concord & NetworX)– DCS PowerSeries– Honeywell/Ademco (Vista)– Paradox (Esprit & Spectra)
• Full security system control• On-screen remote control of all security functions• Security alarm dispatching• Centralized On/Off Monitoring GE, Advent, NetworX, Concord, DSC, Honeywell,
Ademco, Paradox, Esprit & Spectra are trademarks of their respective manufacturers.
EZcall™ ApplicationsAdvanced Wireless Interface
• Full control over all wireless hardware• Supports wireless duress and tracking systems;
– Innovonics (FA & EchoStream)– SpiderAlert– Actall– Code Alert– Ascom
Inovonics, Actall, SpiderAlert, Code Alert, Ekahau, Ascom are trademarks of their respective manufacturers.
EZcall™ ApplicationsInovonics Wireless Interface
• Complete control & monitoring of Inovonics wireless sensors and duress devices.
Wireless Mesh Network
Inovonics is a registered trademark of Inovonics Inc..
EZcall™ ApplicationsEkahau Bi-Directional RTLS Interface
• Text messaging to Ekahau badge tags• Full two-way monitoring of all Ekahau alarms, tags and their locations.
Ekahau is a trademark of Ekahau Inc.
EZcall™ ApplicationsGuardRFID Bi-Directional Interface
• Messaging to GuardRFID staff tags• Full monitoring of all GuardRFID asset tracking alarms, infant abduction prevention alarms, and wander alarms• Full monitoring of all GuardRFID tags and their locations in real-time
GuardRFID and Argus are trademarks of GuardRFID Inc.
Sample
Applications & Solutions
EZcall™ Emergency Call Systems with Talkback
Events are activated by residents
EZcall™ automatically dispatches the alarm message to the assigned responder(s)
Staff receive alarms on mobile devices, no need to watch the PC
EZcall™ escalates unanswered calls to secondary or backup staff or nurse
Calls will always be answered even when staff are too busy
Responding staff can talk back into auto-answer phones or intercom stations
Staff can assess the problem long before making their way to the location
All activities are logged into EZcall™ for future report generation & retrieval
Management reports allow staff deployments to be continually improved
EZcallWireless Server
EZcall™ Automates Alarm Dispatch & Response
Events are activated on the alarm system
EZcall™ automatically dispatches the alarm message to the assigned responder(s)
Staff can remain free to perform other duties & not watch annunciators
EZcall™ escalates unanswered calls to secondary or backup responder(s)
Calls will always be answered even when staff are too busy
Responding staff can call back into systems that support talk-back capability
Response confirmation and remote assistance save time/provide assurance
All activities are logged into EZcall for future report generation & retrieval
Management reports allow staff deployments to be continually improved
EZcall
EZcall™ Audio-Enabled Wireless Duress Systems
Events are activated on the alarm system
EZcall™ automatically dispatches the alarm message to the assigned responder(s)
Staff receive alarms on mobile devices, no need to watch the PC
EZcall™ escalates unanswered calls to secondary or backup responder(s)
Calls will always be answered even when staff are too busy
Responding staff can talk back into auto-answer phones or intercom stations
Staff can assess the problem long before making their way to the location
All activities are logged into EZcall for future report generation & retrieval
Management reports allow staff deployments to be continually improved
EZcallEiris Server
EZcall™ Dispatches Pandemic Emergencies
An emergency situation is initiated (earthquake, tornado, student with gun..)
On-site staff trigger a pre-defined alarm via an alarm button or software
Pre-programmed alarms prevent confusion & allow staff to respond quicker
EZcall™ sends audible and visual alarm signals throughout the facility/campus
Voice messages direct the public to safety depending on the event
Alarm responders automatically get directions via EZcall automated messages
Staff respond more rapidly by immediately receiving detailed information General public also receive instruction via
SMS or email broadcasts to mobile devices EZcall ensures that the general public is informed of the alarm situation details
EZcall
Panic Button
EZcall™ Advantages; Pricing
• No mandatory maintenance contracts• No mandatory service contracts• No ongoing licensing fee’s• No contracts• Customer maintains ownership• Numerous 3rd party interfaces supported• Free bug fixes• No server license transfer fee’s• Free upgrades• No per-user or per-device licensing fee’s• Unlimited client & device connections
Thank You
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