Program Overview
Agenda What is CTP?
The program The exam Industry built, recognized and accepted
Why Is CTP Becoming So Important? In the marketplace To organizations To individuals
Training Options
Why Certification? The demand for unified communications solutions that are feature-rich and cost-effective continues to grow at a rapid pace. Selling, installing and maintaining these solutions requires a well-trained workforce that understands how the technologies integrate and how to best meet customers' needs. The CTP (Convergence Technologies Professional) training and certification program provides this vital knowledge foundation.
www.CTPcertified.com
Convergence Technologies
• Convergence is the merging of three networks - data, voice and video – into a single network.
• Companies need complete solutions.
• There is a shortage of personnel qualified to sell and support convergence products.
Telephone EquipmentNetwork Services
Video•Transmission Equipment
What is Certification? Convergence Technologies Professional (CTP) is the official
convergence certification program of the Telecommunications Industry Association (TIA).
The CTP (Convergence Technologies Professional) certification is the only proven program designed to validate standards-based knowledge in today's convergence technologies.
The demand for unified communications solutions that are feature-rich and cost-effective continues to grow at a rapid pace. Selling, installing and maintaining these solutions requires a well-trained workforce that understands how the technologies integrate and how to best meet customers' needs. The CTP (Convergence Technologies Professional) training and certification program provides this vital knowledge foundation.
www.CTPcertified.com
CTP Competencies CTP certified individuals have core knowledge and skills in the following
data networking, telephony networking and convergence technology areas: Data and Internet Protocol (IP) Networking for Convergent Networks
Relate networking models and standards to convergence networking practices. Identify appropriate local area network/wide area network (LAN/WAN) infrastructures. Plan an Internet Protocol (IP) network. Describe wireless networks. Troubleshoot convergent networks. Describe elements and benefits of a virtual LAN (VLAN). Define Quality of Service (QoS).
Voice and Telephony Services, Functions and Technologies Describe codecs and Pulse Code Modulation (PCM). Define Integrated Services Digital Network (ISDN) elements and concepts. Identify common voice services and feature sets. Identify and troubleshoot problems with voice calls in digital and analog
environments.
CTP Competencies contd. Convergence Technologies
Identify essential elements of a convergent network. Identify requirements for transporting text, voice, video, modem and fax through
a converged solution. Identify methods for providing video services through a converged solution. Explain how protocols such as RTP, RTCP, SIP, H.323 and Megaco are used
to carry and control convergent network traffic. Identify common convergence devices. Troubleshoot common convergence technology. Identify security issues for converged networks.
The CTP Exam
Examnumber
CTP TT0-201
Live date March 2007Language EnglishQuestionsand format
65, multiple choice
Duration 90 minutesPassingscore
75% or higher
Exam Cost $175.00 USDTestingcenters
Prometric, VUE, or CTC
Industry Recognized The Telecommunications Industry Association (TIA)
created the CTP certification to satisfy the needs of its members and the industry. The largest telecommunications trade association (1,100+ members)
representing equipment manufacturers, channel partners and their customers
Focuses on standards development and education through credentialing programs World-wide standards organization
Member of the ANSI board of directors Partners with IEEE on standards creation such as 802.11
Credentialing programs include the Certified in Convergent Networking Technologies (CCNT) program and CTP
www.tiaonline.org
Industry Built CTP Certification Advisory Council defines the exam objectives. The Advisory Council’s member companies provided industry experts to
develop the exam items and review the supportive training materials. The Advisory Council’s members consist of manufacturers and
channel/dealers:
www.tiaonline.org
Industry Endorsed
Accepts CTP as an equivalent to the CommNet exam, which is a requirement for the ACA credential
Requires CTP for Mitel's 3300 ICP and SX-2000 to SX-3300 Bridging courses
Requires CTP for Inter-Tel Advanced Technical training
Recommends CTP for all Iwatsu authorized resellers
Endorses CTP as a “stepping stone” to Cisco IP Telephony certification
Industry Endorsed (continued) Recommends CTP as preparation for Nortel Networks’
VoIP Technology certification exam
CTP is accepted by Toshiba as fulfilling the convergent technology prerequisite for certification on IP products
CTP is recognized by NEC America Inc. as an integral part of prerequisite training for all individuals involved in Voice over IP deployment as well as the computer telephony interfaces of NEC state-of-the-art telecommunication systems
Vertical accepts CTP as meeting one of its requirements for becoming a CONVERSip™ Solution
Industry Accepted Alcatel Lucent has determined that CTP training
is an effective way to ensure that its internal technicians understand convergence
IBM Global Services has sent its technicians through CTP training and certification to ensure that they know industry standards and best practices
Eschelon Telecommunications is a regional integrator, just one example of dozens who have adopted CTP
CTP courses are approved for BICSI continuing education credits
Industry Accepted (continued) Current Technologies uses CTP as a
prerequisite for its IP Multimedia Subsystem (IMS) training for Lucent.
The Sage Group provides CTP training as part of its workforce preparation initiative. Unions, for example, have requested CTP training as the convergence standard
CableNet Training requires CTP training before its customers move on to Cisco and Inter-tel training
Multiple Sector Acceptance
CTP is not only for manufacturers and resellers Service providers
DSL Cable Wireless Satellite
Integrators Used for
Internal training External training
IT Certification Market
• CTP was created in response to the convergence market needs:– IT certifications must evolve with technologies.– IT market is demanding job-role-specific certifications.– IT market is experiencing consolidation and thus a need for
cross-technology training.
Early Adopters/Pioneers Mass Market/
Followers End of Life
Time
Numberof
Students CTP
CTP Addresses the Market’s Need CTP validates the required knowledge and skills needed in relation
to the new technology of convergence. Equipment manufacturers need to measure the competency base
of their technicians and dealers entering new product training. Technicians and dealers are required to have a base level of
understanding in data, voice and convergence technologies. Unlike other vendor-neutral training, CTP combines the latest
convergence technologies knowledge with focused hands-on field technician requirements.
Channel companies (dealers) needed a common entry point to multiple vendor certifications. CTP was designed to save time and resources.
CTP Importance to the Channel CTP certification helps build a more efficient convergence
workforce, improve customer satisfaction and enhance competitive position. Establish a baseline mastery of skills. Prepare for product-specific training. Maximize workforce productivity. Decrease labor costs and increase profitability. Improve scheduling efficiencies. Achieve higher levels of customer satisfaction.
How CTP Helps ICT Professionals
CTP certification can benefit technicians or support professionals working in convergence technologies in a variety of ways. Validate knowledge as an expert in convergence technologies Career advancement Remain competitive and relevant in an industry of continual
change
Job Roles and CTP Common job roles in convergence include:
Technical Sales, Technical Representatives Enterprise IT professionals Implementation and Application Sales Professionals Convergence Sales/Post Sales Engineer Customer Service Engineer Systems Integration Project Manager Implementation Services Manager Systems Integrator Applications Sales Executive Network/VoIP Engineer VoIP Architect VoIP Technician VoIP test Engineer Systems Administrator – Voice/VoIP Business Analyst – VoIP
Training Offerings
CTP training materials are available in a variety of formats: Web-Based pre-assessment
To determine if students are ready for CTP training
Instructor-Led curriculum (books) Web-Based Assessment and test preparation Exam study guides
Training can occur through: Your company Existing channel partners Open enrollment classes
CTP Training – Instructor Led Official CTP Classroom training consists of 5 days:
Data Networking – 2 days Telephony Networking – 1 day Convergence Technologies – 2 days
Hands-on training Actual hands-on training activities utilize various industry tools. These activities teach and reinforce on-the-job skills and prepare students for
manufacturers’ product-specific certifications. Authorized CTP Training Partners
Select commercial learning centers, academic institutions and corporate training departments
Locate an authorized training partner at www.CTPcertified.com
CTP Training – Online Assessments CTP Online Practice Exams
This online assessment tool allows a learner to measure his or her proficiency on the content covered in the CTP exam:
Pre-assess certification aptitude Prepare for the high-stakes exam environment, Identify skills gaps and additional study needs.
CTP Online Assessment for the Classroom Provides instructors with a powerful tool to measure learner proficiency
on specific topics or the full range of CTP skills objectives. CTP Online Assessment for the Classroom can be used as a pre-
assessment tool to help instructors evaluate their students’ aptitudes and tailor coursework to their needs.
Questions & Answers
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