Program Modelsfor Networked Services
Coordinating Youth ServicesCalifornia Youth Council Institute
May 14 - 15, 2002
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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Connecting Daisy Petals into Programs
WIA calls for ‘networked youth services’ The “DAISY” is one way to depict a
networked system Growing a daisy is a multi-year process Resource mapping is used to describe
the details of every petal in your daisy
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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Program Models in a WIA Context
Critical issue: are you “buying slots” or are you “networking services”?
Under WIA, the unit of “program” is the entire community -- all youth service elements together!
Primary role of LWIB/YC is to create operational connections across services.
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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A Wild Daisy: Tucson!
In transition to an client-centered service system
www.csd.co.pima.az.us/rfpq/youthrfp.html Centralized framework and case management
services at the one stop centers (but case management to be provided through contract)
RFQ process to pre-qualify youth service vendors
Youth-by-youth service plans
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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Pima’s RFQ line-up
Case management RFP Youth Work Experience/Work-
Readiness RFQ Youth Academic Instruction RFQ Youth Occupational Training RFQ Youth Development RFQ
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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What has Pima learned?
It works Vendors provide what they are good at Open-ended RFQ process, including TA Significant case management training Help vendors develop “unit cost-per service” Vendors need to accept degree of service
risk Need for YC staff to manage/track service
times and availability Unusual model for YO as well as WIA
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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“It’s the network, stupid”
WIA has the same generic steps as many other youth-serving programs
If you align the steps, you align the services
The devil really is in the [operational] details
‘Theoretical’ youthsystem
WIATerminology
Find youth Recruit, outreach
Figure out whatthey need
Comprehensiveassessment
Figure out a plan tohelp each youth
Individual servicestrategy
Help them get there Case management
Figure out if it worked Performance measure
Service flow for court-involved youth
Function “CYA” “WIA”
Recruitment Court sentence CYA refers ALLyouth to WIA
Eligibility for WIA Pre-release review, then co-enrolled
Assessment Pre-release Accept CYA
Service Plan At release Accept CYA
Service Delivery Multiple service providers; multiplerevenue – some from WIA
Case management Primary Limited
Follow-up Primary Limited
Performance Report WIAoutcomes
Report WIA goalattainment
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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What do you need?
Working agreement -- CYA and WIA Connected information system Agreed use of assessment tools Agreed content and format of ISS Process to decide how services are paid
for Agreement on case management Agreement on performance reporting
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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What does WIA get?
System referrals Youth-serving partners Leverage -- services and resources Clear role for framework and content
services System impact
Service flow for foster youthFunction “CFSD” “WIA”
Recruitment Foster carerelationship
CFSD refers ALLfoster youth to WIA
Eligibility for WIA Pre-review Co-enrolled
Assessment Chaffee plan Coordinate withCFSD
Service Plan Chaffee plan Coordinate withCFSD
Service Delivery Multiple service providers; multiplerevenue – some from WIA
Case management Primary Limited
Follow-up Primary Limited
Performance Report WIAoutcomes
Report WIA goalattainment
Service flow for alt-ed systemFunction “Alt Ed” “WIA”
Recruitment School andcommunity referrals
Communityresponsibility
Eligibility for WIA Intake process
Assessment School systems Framework provider
Service Plan School systems Framework provider
Service Delivery Multiple service providers; multiplerevenue – some from WIA
Case management Varies Primary
Follow-up Varies Primary
Performance Report educationaloutcomes
Report WIAoutcomes
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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What is different about Alt-Ed?
Youth are not attached to system partner
WIA framework services and content services are more central to strategy
LWIB/YC works with schools to create options -- and funds to follow youth into alternative programs
WIA has primary case management role
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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System-building models
Seattle: Funding a collaborative group of youth development providers rather than one ‘prime’ www.doleta.gov/regions/reg06/
documents/bpyaksum.cfm Corning, NY: Require multiple
providers to respond to an RFP in partnerships www.workforce2.org
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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System building - leveraging resources
Identify flexible dollars Indianapolis -- Youth Employment One stop center includes 47 providers www.ipic.org/initiatives.htm
TYC &courts
TeenParents
AcademicSupport
Career dev Boys &
Girls Club
SummerJobs
BigBrothers
School-to-career
Fostercare
Assessment,ISS,
Case Mgmt,Follow-up
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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Budget tools for systembuilding
First handout: “Youth GED” line item budget
2d handout: “YouthWorks” line item budget
3d handout: resource mapping result 4th handout: Integrated Budget for
“Project Thunder”
Who pays for service plan?
WIA Service Organization Service revenue
Tutoring/ study skills
Alt Ed program ADA and other
Summer job Career center Connecting activities
Leadership dev ABCD State funding
Counseling & dev Career center Adult WIA
Support Services n/ a n/ a
Occ skills n/ a n/ a
Follow-up Framework provider WIA
Alt ed Alt ed program ADA and other
Mentoring Boys & Girls Club United Way
Work experience Career center Employer
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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Project Thunder budget
Focus on the functions of the project costs Each source of funds pays for services
(expenses) it is permitted to support Every contributor gets leverage Every youth gets multiple services The total performance gets measured and
reported even though WIA funded only 1/7th of the program cost.
California Youth Council Institute | Coordinating Youth Services | May 14-California Youth Council Institute | Coordinating Youth Services | May 14-15, 200215, 2002
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Impact on operations and performance
“Thunder integration” happens when LWIB/YC is a convenor and partner, not just a funder
YC is proactive, not reactive, to service opportunities
Able to better target strategic needs Integration requires clear operational links
(framework services) with other YC staff are linkers, brokers, and connectors
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