PROGRAM JALINAN MESRA
By: Dr. Hj. Ahmad Pauzi bin Abu
Pengarah Hospital Pakar Sultanah Fatimah, Muar
THE WORLD HATES CHANGE,
YET IT IS THE ONLY THING,
THAT HAS BROUGHT PROGRESS
Kuala Lumpur 1896
Kuala Lumpur 2009
Some members keep their Organisation strong,
While others join and just belong,
Some dig right in, some serve with pride,
But some go along just for a ride.
ORGANISATION
Some Volunteer to do their share,
While some sit back and just don’t care,
On Meeting days show,
But then – there are those who never go,
Some always pay their dues ahead,
Some get behind for months instead.
Some do their best, some build, some make.
Some lag behind, some let things go.
some never help their organizations grow.
Some drag, some pull, some don’t, some do.
Which of these are you?
5 TERAS JALINAN MESRA
1. PANGGILAN MESRA
2. KAUNTER MESRA
3. ZIARAH MESRA
4. RAKAN MESRA HOSPITAL
5. PERMATA KITA
1. PANGGILAN MESRA
INTIPATI PROGRAM
Post Discharge Call /
Post Interface Call
AKTIVITI-AKTIVITI
1. Tubuh Pasukan Inisiatif Panggilan Mesra
2. Aktiviti Panggilan Mesra
3. Pemantauan Dan Analisa
4. Mesyuarat Kajian Semula
Panggilan Mesra dari Penyelia Jururawat
Panggilan Mesra Pegawai-Pegawai Khidmat Pelanggan
2. KAUNTER MESRA
INTIPATI PROGRAM
Informed Person /
No Wrong Door Initiative
AKTIVITI-AKTIVITI
1. Pembentukan Jaringan Kaunter Mesra
2. Kajian StatusTerkini Dan Pelan Penambahbaikan
3. Pembentukan Prosedur Kaunter Mesra Pembentukan Pasukan Kaunter Mesra.
3. ZIARAH MESRA
INTIPATI PROGRAM
Partnership With Community To Visit And Care For Community – Hospital Staff, ALPH, Community, NGOs, Ex-Staff Working Together To Visit Needy Patients
AKTIVITI-AKTIVITI
1. Persediaan Pasukan
2. Persediaan Minda Pasukan eg : Hadis dll
3. Senarai Ex-Staff
4. Penubuhan Kelab Baiduri – Pelawat Pesakit
5. Penentuan Kes-Kes
ZIARAH MESRA BERSAMA AHLI LEMBAGA PELAWAT HOSPITAL DI PARIT YUSOF
ZIARAH MESRA BERSAMA PENGERUSI JPPM DUN BENTAYAN, MR. CHRIS LEE.
Lawatan Hari Raya kerumah pesakit Kawasan Bentayan
4. RAKAN MESRA HOSPITAL
INTIPATI PROGRAM
Networking With Ex-Staff / NGOs/ Corporate Bodies / Gov Bodies To Help The Needy Patients.
AKTIVITI-AKTIVITI
1. Penentuan Target Jabatan Atau NGO
2. Penentuan Ahli Ziarah
3. Penentuan Objektif Dan Program Lawatan
a. Ziarah Info
b. Ziarah Khidmat
c. Ziarah Partnership
5. PERMATA KITA
INTIPATI PROGRAM
Internal Customer Care, Development And Welfare.
AKTIVITI-AKTIVITI
Program Untuk Staff :
1. Program Career/Job Enrichment
2. Program Motivasi / Team Spirit
3. Program Kekeluargaan /Agama
4. Lawatan Kerja
ROOTS OF QUALITY CARE IN HEALTH ORGANISATIONS
PURPOSE ?
CHARACTERISTICS ?
ORGANISATIONeg : Perubatan / Hospital / Kejururawatan
ASAS-ASAS PERKHIDMATAN BERKUALITI
DI ORGANISASI KESIHATAN
PELANGGAN
PROFESSIONAL
/ STAFFORGANISASI
Pelanggan Bermaklumat
Sokongan Dan Pembelaan
Maklumbalas Perkongsian
Latihan / CPD
Audit
Peraturan / Guidelines
Belajar Dari Kesilapan
Evidence Base Practices
Kepimpinan
Sokongan Maklumat
Pendekatan Secara Bersistem
Semangat Berpasukan
Pelaburan Keatas Staff
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