Download - Prism Hotels & Resorts

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Page 2: Prism Hotels & Resorts




Length of time as Manager/Supervisor

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Ground Rules

Professional & respectful No cell phones, tables, iPds (turn on silence or off) Attend the entire presentation and participate No discussions of current or past incidents Complete and attend the entire presentation Lead by example Be familiar with leadership expectations & Prism’s policies

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Session objectives Understanding of laws and harassment Prism’s policies and expectations Harassment unlawful & unprofessional conduct Reporting and compliant process Investigations Retaliation Your role as supervisor and manager

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Manager’s role Responsibilities as leader

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Why is harassment an issue in the workplace?

What do you know about the law?

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Understanding the LawTitle VII and the EEOC

Title VII prohibits employment discrimination based on race, color, religion, sex and national origin. In addition, section 102 of the Civil Rights Act (CRA) amends the revised statutes by adding a new section to provide for the recovery of compensatory and punitive damages in cases of intentional violations of Tile VII, Americans with Disabilities 1990 and section 501 of the Rehabilitation Act of 1973

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Protected classes by law and our policy

RaceColorReligionNational OriginSexGenderDisabilityAge

Citizen statusAncestryPregnancySexual orientationVeteran statusMarital statusCitizenship

Genetic discriminationTransgenderGender identity / expressionProtected status of relatives, friends or associatesRetaliation

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Prism’s Policies

Harassment Policy

Personal /family relationships in the workplace

Inappropriate conduct

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It is illegal

It is a form of discrimination

The conduct violates our policies

It creates a negative work environment

Financial impacts the Company and an individual

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Types of harassment

Hostile work environment

Quid pro quo

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Hostile work environment

Offensive to a reasonable person Unwelcome Offensive physical, visual or verbal conduct Severe

Egregious behavior / physical attack or isolated incident Pervasive

It results in a pattern of conduct It affects and impacts a protected class

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Quid pro quo

Behavior is initiated or perpetrated by management Supervisor, manager, director or above

Involves a tangible work action

Submission to sexual advance or conduct, explicit or implicit

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Tangible work action

Schedule PromotionsPerformance reviews AwardsSalary / wage RecognitionDesired assignment DemotionsExclusion of assignments DisciplinePreferences on treatment ThreatsBenefitsTransfer

Employment Conditions

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Where does harassment occurs? At work

When management or supervisors are not present

Public areas

Associate guest areas

Guest rooms

Off premises

Work travel

Social events

After-work non sponsored happy hours or social gatherings

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Inappropriate conduct Touching Visual posters E-mail Photographs Cartoons Repeated requests Inappropriate language Intimidation Physical expressions (looks, leering)

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Complaint process All Inappropriate conduct should be reported to:

HR GM Executive Corporate Supervisor

InvestigationConfidentiality to the extend needed to conduct the investigation

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How to determine if harassment occurs Eye of the beholder

Reasonable person’s point of view

Intentional or unintentional

Not subject to policy interpretation

Perception of welcome vs unwelcome

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Harassment Vs. Inappropriate Conduct

It is offensive

Violates our code of conduct policy

It violates our harassment policy

Any unprofessional or inappropriate conduct that violates our policy, whether involves harassment or not, will lead to disciplinary action up to termination

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It is not tolerated

Must be reported

It can occur on or off premises

Consequences are serious, often leading to employment termination

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Consequences of inappropriate conduct

Disciplinary action

Employment termination

Personal reputation and credibility

Personal liability

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True Or


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Manager’s responsibilities

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If you receive a compliant

Listen to the associate and don’t agree or disagree Don’t provide guidance and don’t reach conclusions Tell the associate the situation will be investigated Tell the associate you will follow up Ensure inappropriate conduct stops Report it to GM, HR or Corporate- Immediately!

A formal complaint is not needed

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What we expect from you


Engage in conduct that is work appropriate on or off premises

Engage in conduct that does not violate our policies

Prevention and early intervention is the best way to maintain an environment free from inappropriate and illegal harassment

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Reflections Reviewing our management roles from our exercise

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Thank you