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EGovernmentinAustria
Organisation Implementation
Cooperation
ChristianRupp
SpokespersonFederal
Platform
Digital
Austria
AustrianFederalChancellery
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Federal Republic of Austria
Area: 83 870 km - Population: 8.2 Mio13 federal ministries - 9 provinces
80 district administrations - 2357 munici alities
Municipalities
Homepage: 93%Broadband: 83%eForms: 71%
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Individual country ranking regarding full eGovernment online availability in 2009
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observing cooperation among the federal levels iscrucial about 70% of administration is NOT at
Cooperation:
top priority to be successful
CIO federal overnment
CEN and
EU-Parlament
CIO federal overnment
-
Federal ICTFederal Executive ICTFederal ICTFederal Executive ICT
Building Synergy:federal local Government
Secretary 2005+
Building Synergy:federal local Government
Secretary 2005+
2001
2002
2003
2004
2005
2006
2001
2002
2003
2004
2005
2006
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ICT in the publicsector is like a large
it needs clear decisionsquite ahead before real
Digital Austria
planned
Management CIO Spokesperson
Local and National Governments - Chamber Organisations and Industry
Digital Austria
Digital Austria
e era oar
Provinces, Municipalities, RegionsMinistries
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eGovernment Act legal basisentered into force on 1st March 2004
designed especially for the electronic communication betweencitizens and the business world with and between publicadministrations
http://www.digital.austria.gv.at/DocView.axd?CobId=31191
cons ers a a ro ec on c
- defines terms and rules-- citizen card function- source identification number- unique identification in data files
- sector-speci ic persona i enti iers- official signatures- citizen card use in private sector-
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unified access foradministration
unified access forcitizens Unified integration from
internal applications in theeBackofficespecialuser-
PVP (SAML)
RDS
RDS
application
fr
nOA-
ebServices
MOA-ID
por a
PVP(SAML)
SecurityLayer
MOA-ID
unified forms common styleguide
RES
STAND
RES
STAND
work flow-back office live
ry
MOA-ZS
Protok
ol
Drucks
teuer
g
deliveryinfo
Rckscheinms
nager
XML-A
Abschluss-
for eDelivery
ARCHITENT
ARCHITENT
dRckschein
deliveryservice
Elektronische
Zustellung
MOA-SS
for
m
a og
EPS
2EDIAKTII
MOA-SPePayment
unified standard forePayment
unified standard forexchanging eSignatures
and eDocuments
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eID Citizen CardBank cards:Each bank (ATM) card issued since March 2005
,
activate the citizen card function)
Health insurance card:o ou o eac c zen s ar e ay n s e
November 2005 (prepared, citizen free to activate)
Access to e-business: eBanking
Access to e- ov:
affinity cards mobile signature
eProcurement CyberDoc Archivium eDelivery
Within administration: eSignature eRegisters
eForms eHealth eDelivery eDocument-Safe
e e ys em e n vers y eVoting
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CentralRegisterofResidence
ofpersonslivinginAustriaonlineviatheinternet
possibletoobtainacompletelistofallresidenceofapersoninAustriabyonemouseclick
homelesspeople
linkedwiththeRegisterofBuildingsandDwellings,
RegisterofAddresses,RegisterofLand,Registerof
ensuresthattheCRRprocessesonlyexistingdataonaddresses,buildingsanddwellings(includingGEOcoding)andthatallchanges(e.g.renamingofastreet)aredoneautomatically
http://zmr.bmi.gv.at
basisformanytasksofthepublicadministration:electronicregister,intergovernmentalequalisation,thepopulationcensus,theelectroniccitizencard
alsoenter risescanuseindividualdata
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electronic
centralHelp.gv.at
ELAK-
Backoffice
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VirtualguideonAustrianauthoritiessince1997
~ , ,
>1.000eForms,TargetGroups WAIAAA >17.000visitorsperday,
. ,
~1.000questionsandremarksp.m.
~200contentPartner>50%municipalitiescontentsyndication
Internationalawards(EU,UN)
OneStopShop
myHELP personalisedservices
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HELP
PartnershipProvidesauthoritiesofmunicipalitiesthefollowingopportunities:
HELP ContentSyndication
LookandFeelofPartnerWebsiteremain
currentmaintenanceandqualityassurancebyHELP
uptodateonadailybasis Birth
ra e
Marriage
MotorVehicles
DrivingLicence
IdentityCard
EndofLife
Removal
Elections
AdministrativeproceduresonlineforHELPPartners , . .
BirthCertificate issue Trade Registration/NoticeofDeparture/NoticeofChange
MarriageCertificate issue
ElectionCard Requestforissue
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1761
18721980
20852187
2000
2500
483
902
1151
1408
1000
1500
4 6 8 11 13 4370 126
308
0
500
1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
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electronic
centralHelp.gv.at
ELAK-
Backoffice
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modern electronic back office workflow
ELAK
electronicdeliveryservice
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paperreduction~40% documentmana ement
efficiency sustainability
changemanagement te ewor ng
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electronic
centralHelp.gv.at
ELAK-
Backoffice
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criminalrecordcertificate
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criminalrecordcertificate
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criminalrecordcertificate
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D k m nt i nat r
M i n r ch
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TaxOnline
ELAW
/
LawInformation
System
eGovernmentAwards,RoadshowandMarketing
eGovernmentQua ityMar
eGovernmentTrainingAcademy
simplification and speeding up of processes between citizen and publicadministration as well as of internal processes of the public administration and the
business sector are the core tasks of eGovernment and a huge change.
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One Sto
Sho
to ay omorrow
cross
only one request
back officeprocedures
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o y
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eGovernment
AustrianFederalChancellery
http://www.digital.austria.gv.at/