ESSENTIAL TEAMING SKILLSPresented by University of Southern Indiana Extended ServiceSue Ellspermann, PhD
SO, YOU WANT TO GET GOOD RESULTS? Quality Results =
Content (people, perspectives, data, facts)
Process (a method of working together)
Process skills (know how to use the method)
Teaming skills (know how to work together)
ROLES IN WELL RUN MEETINGS
Coach
“Owner(s)”
Facilitator
Participants
Process
Content
Manages the process of the meeting
Engaged in the content and outcomes of the meeting
HTC ROLES IN MEETINGS: PHASE 1
Site Coach“Facilitator”
Pillar Team Leader
Community Coordinator
Pillar Team Members
Process
Content
THINKING SKILLS EXERCISE
Many communities will want to develop a “tagline” to go with their HTC effort.
You have 5 minutes to develop one. A tagline is a “branding slogan” that
describes your product, service or initiative. Typically a short phrase or sentence.
Ex. Nike’s “Just do it!”Lay’s “No one can eat just one.”
TAGLINE EXERCISE DEBRIEF
How many options did you create? How many team members
participated? Who led the meeting? What was your process? Did you get a good option? Do you have consensus around it? How good was your process?
DIVERGENT THINKING
Generating options without prematurely judging.
Do not kill others’ ideas and options. Focus on quantity, not quality. Build on others’ points of view and
ideas. Push for novel and unusual thoughts, ideas and challenges.
CONVERGENT THINKING
Selecting the best option(s) to move forward.
Consider criteria for choosing (what’s important).
Refine potentially good options into stronger, more polished options.
In a team, strive for consensus.
CONSENSUS
Consensus is general agreement of the team on an option.
This does not mean all like the option equally, but all have agreed “they can live with it”.
Identify those options which the team feels are most promising.
Discuss these for looking for common ground. Speak up for promising options. Listen for understanding as team members share their concerns. Try to bridge differences. Once the decision is made, all will agree
to support its implementation.
TAGLINE EXERCISE 2
Diverge possible taglines (3 minutes). Converge on those which are most
promising.(2 minutes).
Reach consensus on the best tagline (1 min).
AGENDA DEVELOPMENT
This is the planning step. Typically developed by the facilitator and
“owner” (site coach and pillar team leader). Consider what the objectives of the meeting are. Identify prework to be completed prior to the
meeting. Build a behavioral agenda with time and process expectations. End all agendas with a debrief and action plan.
EXAMPLE: BEHAVIORAL AGENDA EXCERPT6:30 p.m. Welcome and purpose of the meeting (Pillar Team Leader)
Review the agenda (Site coach)
6:40 p.m. Review possible assessment tools available through HTC (Site coach)
Q&A
7:00 p.m. Diverge additional methods and data available to assess
7:30 p.m. Converge on assessment tools to pursue
8:00 p.m. Develop action plan to refine the tools
8:25 p.m. Debrief and next meeting time/date.
8:30 p.m. Adjourn
EXERCISE: YOUR FIRST HTC STEERING COMMITTEE MEETING
Diverge objectives of the meeting. Identify prework that needs to be
completed prior to the meeting. Develop an behavioral agenda. Be realistic with times.
You can always end early. People don’t appreciate being held late.
MEETING MANAGEMENT
In facilitated meetings, the facilitator manages the meeting allowing the “owner” to focus on the content of the meeting.
If there is no facilitator, it is typically the owner’s responsibility to manage the meeting.
Notes are important to capture decisions and action steps. Other items are optional.
A flipchart is helpful to capture divergence and convergence, as well as the action plan. It also demonstrates that all points of view and ideas are valued.
Dotting is a useful method to quickly converge and helpful in reaching consensus.
Frequently reference the agenda to keep team members on task. Before changing the agenda, ask permission of the group to do so. Debrief at the end of all meetings to allow for continuous improvement.
ACTION PLANWhat How Who By When
A specific action beginning with a verb.
Explain how the action will be accomplished.
Must be someone(s) in the room.
A specific date by which the step will be done.
Example.
Refine the survey. Identify additional questions to be added.Review revised questions with BSU.
Shawn*Laura
2/5/2009
DEBRIEF QUESTIONS
“What are we saying and doing that is helping us
make progress?”
“What are we saying and doing that is hindering
our progress?”
“What are we learning about our pillar,
the team and the HTC process?”
PHASE I MEETING SEQUENCE FOR FERDINAND
Time frame Meeting Description Length of meeting
February Introduce HTC and plan Kick-off Retreat – Steering Committee
2 hours
Late Feb/Early March
Kick-off Retreat 2 hours
Early March Review purpose of HTC pillar team, review and select assessment tools – Pillar Teams
2 hours each
Late March Refine assessment tools – Pillar Teams 2 hours each
Late April Review results of assessment tools – Pillar Teams 2 hours
May Identify Key Findings and Key Opportunities – Pillar Teams
2 hours
Late May/Early June
Update on Pillar Teams and plan the Opportunity Retreat – Steering Committee
2 hours
June Opportunity Retreat 2 hours
Late June Review community feedback and develop consensus on opportunities for report – Steering Committee
2 hours
TRAINING OPPORTUNITIES
USI at Innovation Pointe (Evansville)Simplex: Solving Complex Problems WorkshopFeb 3-4 or Feb 3, 10, 17, and 24 (half days)
USI at Innovation Pointe (Evansville)Simplex Facilitator TrainingSummer 2009 (date to be announced)Contact: Gene Recker [email protected]
Top Related