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Page 1: Preparing library  staff for research support services at QUT

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D I V I S I O N O F T E C H N O L O G Y , I N F O R M A T I O N A N D L E A R N I N G S U P P O R TD I V I S I O N O F T E C H N O L O G Y , I N F O R M A T I O N A N D L E A R N I N G S U P P O R T

Preparing library staff for research support services at QUT

Martin Borchert* Associate Director, Library Services (Information Resources and Research Support)

Paula CallanLibrary Resource Services Deputy Manager

CRICOS No. 00213J

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Special thanks go to:

Stephanie BradburyResearch Support Librarian

Richard DeardenBranch Library Manager (Kelvin Grove Library)

Donald GeeResearch Computing Specialist

Craig MilneActing eResearch Access Coordinator and Data Librarian

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The changing nature of research

Research performance is receiving renewed focus amongst universities

Our government is more interested in research performance than ever before

Multidisciplinary research

IT enabled e-research using data capture, computation, visualisation, storage and dissemination

What e-research skills do researchers have, and what practices are they engaging in? What do they not know, and not do?

See: Bradbury & Borchert(2010) Survey of eResearch practices and skills at QUT http://eprints.qut.edu.au/33111/

What new research support services will be required?

What will be the role of the library?

What training will library staff require? ...

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Reviews - Research into research:Swan and Brown (2008) – JISC found that four careers could be distinguished including data creator, data scientist, data manager and data librarian.

Lyn (2009) - UKOLN/Bath report, looked at the issues surrounding data-intensive open science including: large scale, high complexity and predictive potential; openness with respect to participation and lack of openness; potential for participatory citizen science; lack of incentive for data sharing; implications for institutional policy and practice; and potential future roles for libraries in data management.

Markauskaite et al (2009) – U. Sydney & Intersect report – researchers is often multidisciplinary; likely to use spreadsheets and databases for data; often collaborative; likely to use to use digital data in relatively small volumes; likely to share their data; facing data management, storage and preservation issues; likely to require IT support; unlikely to be familiar with research support agencies; and most likely thought eresearch and IT were important to the future of their research.

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Reviews - research into research support: Martinez (2007) found training requested to support metadata creation, institutional repositories, data sharing and curation, and identifying opportunities for engagement in eresearch.

Garritan and Carlson (2009) say pre-existing knowledge and skills of faculty subject librarians can be used in data management and curation roles of e-science partnerships.

Pryor (2009) looked at new roles for data management.

Cochrane (2009) flags an opportunity for libraries to partially fill the gap.

Soehner et al (2010) and Salo (2010) found many libraries are already getting prepared.

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QUT Library + HPC research support services

• Advanced Information Retrieval Skills (AIRS)

• Borrowing services• Data analysis and visualisation• Document delivery• High performance computing an

d eResearch support

• Liaison Service• Print and Online Information Res

ources• QUT Digital Repository• QUT ePrints (including digital

theses)• Videoconferencing

• Bibliometric reporting service • Collaborative technologies• Scholarly communication

(including paid gold road open access)

• Data collection, modelling and analysis

• Research data management and External research data service

• Research skills workshops and resources

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Research Support Service Model

• When and how the Library will contact all new academic staff “the interview script” and information pack

• When and how the Library will make regular contact with all academic staff “KPIs”

• Delivery of services (eg. bibliometric reports, information searches, training requests)

• Coordination of seminars and workshops

• Adding research outputs to QUT ePrints “assisted self-deposit”

• Record keeping, statistics

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QUT research support staff survey

• Sept – Oct 2009 • Complemented the researcher

survey (Bradbury & Borchert)• Used KeySurvey tool • Coffee voucher sent to every

respondant

• Target group included Liaison Librarians, Reference Librarians, Research Support Specialists in HPC, Library eServices Officers, Information Technology (IT) Helpdesk staff and selected Senior Management staff engaged in research support portfolios.

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QUT research support staff survey

• The survey was broad in scope and asked respondents a wide range of questions relating to eResearch support practices and how they learn about new advances in the practices, including:

• list their top three eResearch training requirements;

• indicate how they like to learn new technologies.

The categories of eResearch skills questions (74 in total) were: •Scholarly communication practices •Using collaborative technologies•Data management practices•Managing different types of data•Using different data collection and analysis techniques.•Using visualisation tools•Using computation tools or activities•Provision of research support

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The scale used for the Divisional Research support staff, including Liaison Librarians was:

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Results

To present a clearer picture of skill levels, the rating results presented as percentages in Figures 1-4 were combined as follows; ratings of:

“Awareness only” was combined with “Aware: Can refer for further help”

“Competent” was combined with“Advanced Skills”.

73 participants took the survey and 73 (100%) completed it. 

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Research support staff development program

Month Title

July 09 Introduction to research support seminar series, relating back to the Research Support Action PlanOverview of research at QUTVision, strengths, structures

Aug 09 The Australian Code for the Responsible Conduct of Research and the Research Lifecycle

Aug 09 Overview of HPC services

Sep 09 Research data management

Sep 09 Research collaboration tools

Oct 09 Navigating the patent literature

Oct 09 Intellectual property issues and research

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Month Title

Nov 09 Liaison for research workshop

Nov 09 Using the KeySurvey online survey tool

Dec 09 Research data storage infrastructure

Dec 09 Australian Access Federation

Mar 10 Conducting the research data interview

Apr 10 Transformation of scholarly communication

May 10 Using the KeySurvey online survey tool hands-on computer training

June 10 Bibliometrics

Jul 10 Using the EVO online collaboration tool

Jul 10 External research data service

Sep 10 Research grant cycle

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Conclusions • Understandably researchers and support staff have

different training needs • Library staff prefer to learn through seminars/workshops• The training program has been successful in developing

librarians’ knowledge• Librarians want more hands-on training• The training does not automatically lead to the provision

of new research support services• A Library research support strategy and service

catalogue is required, as well as performance management (KPIs etc)

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Discussion.

Please read the full paper