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STRATEGIC MANAGEMENT & BUSINESS POLICY11TH EDITION
THOMAS L. WHEELEN J. DAVID HUNGER
CHAPTER 10 Strategy Implementation: Staffing & Directing
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Staffing & Directing
Staffing –
Hiring new people with new skills; firing people w/ inappropriate skills; training existing employees to learn new skills
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Staffing & Directing
Staffing follows strategy –
–Training & Development•Higher productivity•Reduction in waste•Overall cost savings
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Staffing & Directing
Staffing follows strategy –
–Matching manager to strategy•Executive type•Dynamic industry expert•Analytical portfolio manager•Cautions profit planner
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Staffing & Directing
Staffing follows strategy –
–Matching manager to strategy•Turnaround specialist•Professional liquidator
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Staffing & Directing
Selection & Management Development –
–Executive Succession•Insiders•Outsiders
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Staffing & Directing
Selection & Management Development –
–Identifying Abilities and Potential•Performance appraisal system•Assessment centers•Job rotation
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Staffing & Directing
Problems in Retrenchment–
–Downsizing•Eliminate unnecessary work•Contract out work for cost savings•Plan for long-run efficiencies•Communicate reasons for action•Invest in remaining employees•Develop value-added jobs
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Staffing & Directing
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Staffing & Directing
Managing Corporate Culture–
–Assessing Strategy – Culture Compatibility•Compatible with current culture?•Cultural flexibility •Organizational change possible•Commitment to strategy implementation
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Staffing & Directing
Managing Diverse Cultures–
–Integration–Assimilation–Separation–Deculturation
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Staffing & Directing
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Action Plan Example
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Staffing & Directing
Management By Objectives –
–Establish objectives–Setting individual objectives–Action plan–Periodic performance review
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Staffing & Directing
Total Quality Management (TQM) –
–Less variable quality –Less variable response in processes–Greater flexibility–Lower cost
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Staffing & Directing
Total Quality Management (TQM) –
–Intense focus on customer satisfaction–Internal as well as external customers–Accurate measurement–continuous improvement–Trust and teamwork
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Staffing & Directing
International considerations in Leading –
–Power distance (PD)–Uncertainty avoidance (UA)–Individualism-collectivism (I-C)–Masculinity-femininity (M-F)–Long-term orientation (LT)
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