Powering Digital Public Services through the cloud

.dorn@microsoft.com

3 Questions in 15 minutes

• What is Cloud and how does it affect governments?

• How can the cloud help public service transformation?

• What is Microsoft’s investment?

ICT has been fueling Government automation…

• The development of eGovernment follows the waves of ICT development

• Cloud computing is a critical enabler for the next level of eGovernment

services

Back Office Automation :

Online 1.0

Gov 2.0

“Gov 3.0”

Accounting systems Cadastre Registries Grants & Benefits Content Publishing

Siloed Portals Forms apps Contact Centres

Citizen Portals Back Office integration ePayments & Procurement Social tools

Personalisation Authentication Social web integration Rich data & Context Government as a Platform Services Catalogue

….but adoption of eGovernment tools has been slow

Source: IDC & European Journal of ePractice No. 9, March 2010

Actual use vs Availability of eServices in EU

IDC predicts the next phase in cloud adoption

Source: IDC Cloud Predictions 2012

On Site Hosted Cloud Provider

IaaS PaaS SaaS

Private Community Public

Cloud Fundamentals

7

Cloud Is Changing The Conversation

PS customers adopt the cloud in different ways On-Premises Service Provider

A

VM

A

VM

Private Cloud

A

VM

A

VM

A

VM

Compute/Storage/Network

Cloud Platform

Compute/Storage/Network

A

A

VM

Users

A A

Cloud Applications

Compute/Storage/Network

A

Mo

stly

IaaS

Mo

stly

PaaS

Mo

stly

SaaS

By hosting the applications in a private cloud environment based on Microsoft technologies, the agency has found that its current resources—both technological and human—are ample. Government users now get better, faster, and more reliable application services. And IT professionals at the agency easily handle the increased workload while working fewer nights and weekends than before.

Cost reduction and productivity increase

“We were frequently working nights and weekends, telling ourselves that the workload would lighten, and it never did.... By using Microsoft private cloud technology, IT staff will minimize that overtime.”

Endri Hasa General Director, Albanian National Agency for the Information Society

In Their Words

Albania Standardizes Government IT

with Cloud Services, Lifts Productivity 70%

The Romanian Ministry of Education wanted an essential website to perform well each July, when high school entrance exam results were posted there. It turned to technology partner SIVECO Romania, which recommended moving the ADLIC web publishing application to Windows Azure during peak periods. The Ministry gained ample processing power, eliminated downtime, and avoided spending US$100,000 for a comparable on-premises infrastructure..

Highly elastic reliable IT service

“This site is very visible to the public, and any downtime generates bad press. With the site running on Windows Azure, we earn the public’s confidence.

Daniel Petru Funeriu, Minister, Romanian Ministry of Education, Research, Youth, and Sports

In Their Words

Ministry Creates National Cloud Service to

ensure Top Performance of Exams Website

The Territory Service Center (CST) of Provincia di Lecco wanted to upgrade and standardize communication and collaboration technologies for the municipalities under its jurisdiction It chose a Microsoft cloud services solution than includes Microsoft Exchange Online for anywhere, anytime access to email and shared calendars to improve collaboration and provide better services to citizens.

Standardization and modernization of ICT

“Today, municipal employees providing services to our citizens need the most advanced technologies to be efficient. Working with Microsoft we are moving in the right direction.”

Daniele Nava, President, Provincia di Lecco

In Their Words

Provincial Government saves

$213,000 p.a. with cloud solution

Traditional Virtualised Private Cloud Public Cloud

Today’s Workloads

Changing Workloads

Future Workloads

Productivity Communications Collaboration Business Apps Desktop Mgmt Identity Database Platform

Traditional Virtualized Private Cloud Public Cloud

Microsoft Cloud Investment

Hybrid

Microsoft Unique Trust Principles: 4 Pillars

The right cloud strategy can reduce costs and accelerate

innovation

Cloud requires trust – it is not just about

technology, but about people

Cloud is driving innovation in devices

Lasting change needs long-term

partnerships

Cloud Transition is a Journey

Government Solutions Forum - Cloud Panel

Microsoft Hybrid Cloud Strategy

Partner Solutions Hosted Exchange,

SharePoint, Lync, Dynamics CRM, Windows Server

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Dec

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Delivering choice, flexibility and optimised costs in Public Sector