Buku Maklumat StatistikPERKHIDMATAN POS DAN KURIER
POSTAL AND COURIER SERVICEPocket Book of Statistics
2017
© MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION, 2017
The information or material in this publication is protected under copyright and save where otherwise stated, may be reproduced for non-commercial use provided it is reproduced accurately and not used in a misleading context. Where any material is reproduced, Malaysian Communications and Multimedia Commission (MCMC), as the source of the material must be identi�ed and copyright status acknowledged.
The permission to reproduced does not extend to any information or material the copyright of which belongs to any other person, organisation or third party. Authorisation or permission to reproduce such information or material must be obtained from the copyright holders concerned.
This work is based on sources believed to be reliable, but MCMC does not warrant the accuracy or completeness of any information for any purpose and cannot accept responsibility for any error or omission.
Published by Malaysian Communications and Multimedia CommissionMCMC Tower 1,Jalan Impact, Cyber 663000 Cyberjaya, Selangor Darul EhsanTel: +603 8688 8000 Fax: +603 8688 1000Aduan MCMC: 1-800-188-030http://www.mcmc.gov.my
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PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
OBJEKTIF POLISI KEBANGSAANNATIONAL POLICY OBJECTIVE
SKMM telah dipertanggungjawabkan untuk melaksanakan objektif polisi yang berikut bagi industri perkhidmatan pos:
Untuk menjamin penyediaan perkhidmatan sejagat yang murah dan berkualiti;Untuk menggalakkan perkembangan industri perkhidmatan pos yang berdaya saing dan inovatif;Memperkenalkan Malaysia sebagai pusat global dan hab bagi perkhidmatan pos;Mengawal selia bagi kepentingan para pengguna dalam jangka masa panjang;Menggalakkan keyakinan pengguna yang tinggi terhadap perkhidmatan yang diberikan dalam industri pos;Memastikan keselamatan para pekerja industri perkhidmatan pos, artikel-artikel pos dan jaringan pos;Peka terhadap persekitaran teknikal, ekonomi dan sosial serta keperluan pengguna;Memastikan persaingan yang adil di kalangan pihak yang terlibat dalam industri perkhidmatan pos di Malaysia.
The Commission has been entrusted to promote the following policy objectives for the postal services industry:
To safeguard the provision of affordable and quality universal service;To promote the growth of a competitive and innovative postal services industry;To establish Malaysia as a major global centre and hub for postal services;To regulate for the long-term benefit of the user;To promote a high level of consumer confidence in service delivery by the postal services industry;To ensure the security of postal service industry workers and the security of postal articles and the postal network;To respond to the technical, economic and social environment and the needs of consumers;To ensure fair competition amongst the parties involved in the postal services industry in Malaysia.
I
••••••••
••••••••
NOTA
Statistik mengenai perkhidmatan kurier adalah hasil daripada Kajian Perkhidmatan Kurier yang dijalankan setiap suku tahun oleh SuruhanjayaKomunikasi dan Multimedia Malaysia (MCMC). Kajian ini meliputi hanya 10 daripada syarikat kurier yang terbesar dari segi pendapatan.
Sekiranya sesuatu jadual tidak diikuti dengan nota tentang sumber data, maka seluruh data yang terkandung di dalamnya berpunca semata-matadaripada MCMC.
Angka-angka awalan dicondongkan. Angka-angka yang dipinda digariskan.
Jumlah campuran mungkin berbeza kerana pembundaran.
Simbol dan singkatan
II PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
MCMC
DOSM
UPU
...
- Suruhajaya dan Komunikasi Multimedia Malaysia
- Jabatan Perangkaan Malaysia
- Universal Postal Union
- Data tidak dikutip
NOTE
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
The statistics relating to courier service were collected from the quarterly Survey of Courier Companies canvassed by the Malaysian Communications andMultimedia Commission (MCMC). The survey covered only the top 10 courier companies in terms of revenue.
Where a table is not accompanied by a source acknowledgement, that table carries data that emanated solely from MCMC.
Preliminary figures are italicised. Revised figures are underlined.
The added total may differ due rounding.
Symbol and abbreviation
III
MCMC
DOSM
UPU
...
- Malaysian Communications and Multimedia Commission
- Department of Statistics Malaysia
- Universal Postal Union
- Data not yet collected
KANDUNGANCONTENTS
Petunjuk-petunjuk Asas MalaysiaMalaysia Basic Indicator
PERKHIDMATAN POSPOSTAL SERVICE
Infrastruktur PosPostal Infrastructure
Infrastruktur Pos (samb)Postal Infrastructure (cont’d)
Pejabat Pos Mengikut NegeriPost Office by State
Tenaga Kerja PosPostal Employment
3
7
8
11
13
1
2
2
3
4
OBJEKTIF POLISI KEBANGSAANNATIONAL POLICY OBJECTIVE
NOTANOTE
PETUNJUK-PETUNJUK ASAS MALAYSIAMALAYSIA BASIC INDICATORS
I
II-III
Penghantaran PosPostal Delivery
Penghantaran Pos (samb)Postal Delivery (cont’d)
Liputan dan Perkhidmatan Pejabat PosPostal Coverage and Service
Kenderaan PosPostal Vehicle
Mesin PosPostal Machine
Trafik PosPostal Traffic
Trafik Pos (samb)Postal Traffic (cont’d)
Trafik Pos - Layanan KhasPostal Traffic - Special Treatment
Perkhidmatan Bungkusan PosPostal Parcel Service
15
16
18
19
21
22
24
25
26
5
5
6
7
8
9
9
10
11
Perkhidmatan KewanganFinancial Service
FilateliPhilately
Kedudukan Malaysia Dalam Indeks Berkaitan PosMalaysia Ranking for Postal Related Index
PERKHIDMATAN KURIERCOURIER SERVICE
Bilangan Lesen KurierNumber of Courier License
Infrastruktur KurierCourier Infrastructure
Infrastruktur Kurier Mengikut NegeriCourier Infrastructure by State
Tenaga Kerja KurierCourier Employment
Kenderaan KurierCourier Vehicle
Trafik KurierCourier Traffic
27
28
30
33
34
38
39
41
43
12
13
14
15
16
17
18
19
20
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PETUNJUK-PETUNJUKASAS MALAYSIA
MALAYSIA BASIC INDICATOR
PETUNJUK-PETUNJUK ASAS MALAYSIAMALAYSIA BASIC INDICATOR
1
Sumber / Source : DOSM, MCMC
TahunYear
2016
2017
SukuQuarter
1
4
234
Penduduk Population
(juta/million)
31.07
31.9532.0532.1532.26
Isi rumahHousehold
a b
c
d
(‘000)
7,599
7,7927,8177,8427,868
Harga semasaCurrent price
(RM bilion/billion)
328.6
324.6329.5342.8355.7
Harga malarConstant price
(RM bilion/billion)
290.6
280.1287.2298.6307.9
Indeks Harga Pengguna (IHP)Consumer Price Index (CPI)
115.2
119.2119.1119.2119.5
Keluaran Dalam Negara Kasar (KDNK)Gross Domestic Product (GDP)
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
3
Nota penjelasan:Explanatory note:
Unjuran penduduk seperti pada penghujung tempoh berdasarkan Banci 2010Population projection as at end of period, based on Census 2010
Bilangan isi rumah diperolehi dengan membahagikan bilangan penduduk dengan purata saiz isi rumahNumber of household derived by dividing populations by average household size
Tahun asas adalah 2010Base year is 2010
Tahun asas adalah 2010IHP bagi sesuatu suku tahun merujuk kepada indeks purata dari 1 Januari hingga hujung suku tahun tersebutBase year is 2010the CPI reported against a quarter, refers to the average index for the period spanning 1st January to the end of that quarter
a.
b.
c.
d.
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
4
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PERKHIDMATAN POSPOSTAL SERVICE
INFRASTRUKTUR POSPOSTAL INFRASTRUCTURE
2
2014
2015
2016
2017
TahunYear
a a b
702
700
700
694
Pejabat pos Post office
259
230
227
227
Pejabat pos mini Mini post office
114
112
113
107
2,269
2,129
1,162
1,112
28
30
32
32
Agen posPostal agent
Wakil setemStamp vendor
Pos bergerakMobile post office
7
Suku tahunan 20172017 in quarter
1
2
3
4
700
699
699
694
227
228
228
227
107
107
107
107
1,146
1,133
1,130
1,112
32
32
32
32
Sumber / Source : DOSM, MCMC
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
INFRASTRUKTUR POS (samb)POSTAL INFRASTRUCTURE (cont’d)
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
2
Suku tahunan 20172017 in quarter
1
2
3
4
700
699
699
694
29
29
29
29
1
1
1
1
2014
2015
2016
2017
TahunYear
702
700
700
694
Pejabat pos yang menerima transaksi kewanganPost office accepting financial transaction
29
29
29
29
Pejabat pengasinganSorting office
1
1
1
1
Pejabat pertukaran asingInternational office of exchange
c d
Sumber / Source : Pos Malaysia Berhad
8
Nota penjelasan:Explanatory note:
Pejabat pos merujuk kepada pejabat pos dengan sistem dalam talianPost office refers to post office with online system
Pejabat pos bergerak merujuk kepada pejabat pos yang terdapat di dalam kereta api, kenderaan pengangkutan jalan atau bot yang memberi perkhidmatan di kawasan yang tidak mempunyai pejabat pos tetap. Mereka menghantar surat dan menyediakan perkhidmatan kaunter pejabat pos. Ini termasuk pekerja penghantaran luar bandar yang menyediakan perkhidmatan kaunter pejabat pos di dalam perjalanan mereka. Pengguna boleh mendepositkan bungkusan, surat atau item ekspres dengan mereka atau membuat pembayaran kepada merekaMobile post office refers to post offices installed in a train, a road transport vehicle or a boat which serve regions without permanent post offices. They deliver mail and offer post office counter services. This category also includes rural delivery staff providing post office counter services on their rounds. Users can deposit parcels, letters or express items with them or make payments to them
Pejabat pos yang menerima transaksi kewangan termasuk pejabat pos tetap dan pejabat pos bergerak (termasuk pekerja penghantaran luar bandar) yang menyediakan perkhidmatan kewangan (pesanan wang, bayar waktu terima (COD), pembayaran, dan lain-lain.)Post offices accepting financial transactions include permanent offices and mobile offices (including rural delivery personnel) providing financial services (money orders, COD, payments, etc.)
Pejabat pengasingan merujuk kepada infrastruktur yang aktiviti utamanya adalah pengasingan. Ini tidak termasuk bahagian pengasingan pejabat pos yang dibuka kepada orang awam dan pejabat penghantaranSorting centres are infrastructure whose main activity is sorting. Sorting sections of post offices open to the public and delivery offices are not included in this category
9
a.
b.
c.
d.
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Infrastruktur pos / Postal infrastructure2017
10
Pejabatpos
227 1,112
32
Mini post office
Agenpos
Postal agent
694
107
Wakilsetem
Stamp vendor
Posbergerak
Mobile post office
29
1
694
Pejabat pos yang menerima transaksi
kewangan
Post office accepting financial transaction
Pejabat pengasingan
Sorting office
Pejabat pertukaran asing
International office of exchange
Post office
Pejabatpos mini
PEJABAT POS MENGIKUT NEGERIPOST OFFICE BY STATE
3
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
2017
TahunYear
54
30
8
28
14
16
52
9
38
17
22
82
13
60
2
446
Sumber / Source : Pos Malaysia Berhad
Pejabat posPost office
Pejabat pos miniMini post office
79
47
29
28
39
43
87
9
39
45
61
97
28
60
2
694
4
SukuQuarter
Johor
Kedah
Kelantan
Melaka
Negeri Sembilan
Pahang
Perak
Perlis
Pulau Pinang
Sabah
Sarawak
Selangor
Terengganu
WP Kuala Lumpur
WP Putrajaya
Jumlah / Total
NegeriState
BandarUrban
25
17
21
0
25
27
35
0
1
28
39
15
15
0
0
1 1WP Labuan 0
248
Luar BandarRural
JumlahTotal
3
10
1
7
1
12
5
1
11
3
20
28
5
3
0
110
22
15
20
7
4
35
16
1
11
8
28
39
18
3
0
227
BandarUrban
19
5
19
0
3
23
11
0
0
5
8
11
13
0
0
0 00
117
Luar BandarRural
JumlahTotal
11
12
Bandar :Urban(Malaysia) (Malaysia)
446 248Luar bandar :Rural
Perlis
Pejabat pos mengikut negeri / Post office by state2017
90
Kedah3017
Pulau Pinang381
Perak5235
Selangor8215
Kuala Lumpur600
Putrajaya20
Negeri Sembilan1425
Melaka280
Johor5425
Sabah 1728
Labuan 10
Sarawak 2239
Kelantan 821
Terengganu 1315
Pahang 1627
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
1
2
3
4
19,448
19,634
19,252
19,066
505
502
328
300
2014
2015
2016
2017
TahunYear
18,265
18,925
19,021
19,066
...
...
...
300
a bSepenuh masaFull time
SambilanPart time
Bilangan PekerjaNumber of staff
13
TENAGA KERJA POSPOSTAL EMPLOYMENT
4
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Bilangan pekerja sepenuh masa termasuk pekerja yang telah disahkan perkhidmatannya atau masih mempunyai kontrak bersama majikan, tidak termasuk orang yang diambil bekerja oleh kontraktor, atau pekerja sementara yang diambil semasa tempoh bercuti atau untuk acara-acara tertentu. Ini tidak termasuk pekerja yang telah bersara dan pekerja subsidiari di luar negara (jika berkenaan). Semua pekerja bekerja mengikut waktu bekerja biasa, iaitu bilangan jam bekerja seminggu yang telah ditentukan oleh majikan untuk pekerjaan sepenuh masaThe number of full time staff includes established or unestablished staff under contract to the designated operator, not including persons employed by contractors, or temporary staff taken on during holiday periods or for occasional events. However, retired employees as well as workers in subsidiaries abroad (if applicable) should be excluded. All employees performing their functions during normal working hours. Normal working hours means the number of working hours per week set by the designated operator for full-time employment
Bilangan pekerja separuh masa termasuk pekerja yang telah disahkan perkhidmatannya atau masih mempunyai kontrak bersama majikan, tidak termasuk orang yang diambil bekerja oleh kontraktor, atau pekerja sementara yang diambil semasa tempoh bercuti atau untuk acara-acara tertentu. Ini tidak termasuk pekerja yang telah bersara dan pekerja subsidiari di luar negara (jika berkenaan). Ini termasuk semua pekerja yang bekerja kurang daripada waktu bekerja biasaThe number of part time staff includes established or unestablished staff under contract to the designated operator, not including persons employed by contractors, or temporary staff taken on during holiday periods or for occasional events. However, retired employees as well as workers in subsidiaries abroad (if applicable) should be excluded. This covers all employees working for less than the normal number of working hours each week
14
a.
b.
Nota penjelasan:Explanatory note:
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
PENGHANTARAN POSPOSTAL DELIVERY
5
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
2014
2015
2016
2017
TahunYear
5
5
5
5
93
94
94
94
7
6
6
6
20
20
20
20
Penyerahan dalam seminggu di kawasan
luar bandar
Deliveries per week in rural areas
Population having maildelivered at home
5
5
5
5
Penyerahan dalam sehari di kawasan
bandar
Deliveries per working day in urban areas
Purata bilanganAverage number
PeratusPercentage
Penduduk yangmenerima mel
di rumahPopulation having to
collect mail from a postal establishment
Penduduk yangmenerima meldi pejabat pos
Item deliveredthrough
post office box
Item diserah melalui peti pejabat pos
15
1
2
3
4
5
5
5
5
5
5
5
5
94
94
94
94
6
6
6
6
20
20
20
20
PENGHANTARAN POS (samb)POSTAL DELIVERY (cont’d)
5
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Suku tahunan 20172017 in quarter
2014
2015
2016
2017
Tahun Bilangan / NumberYear
3,108
3,030
3,002
2,919
96,727
96,975
95,994
95,481
...
...
...
254
...
...
...
73
Peti pejabat posPost offices box
Peti suratLetter box
Pejabat pos dengan peti pejabat pos
Peti bungkusan berkunci automatik
Postal establishments having post office box
Automated parcel locker
16
1
2
3
4
2,990
2,973
2,951
2,919
95,994
95,849
95,481
95,481
222
222
254
254
40
58
60
73
Sumber / Source : Pos Malaysia Berhad
Penghantaran pos / Postal delivery
2015
2016
2017
2014
3,030
3,002
2,919
3,108
95,481
96,975
95,994
96,727
Peti suratLetter box
Peti pejabat posPost office box
17
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
LIPUTAN DAN PERKHIDMATAN PEJABAT POSPOSTAL COVERAGE AND SERVICE
6
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
2014
2015
2016
2017
TahunYear
342
355
356
347
31,120
32,796
33,055
33,631
Purata bilangan penduduk yang diberi perkhidmatan oleh pejabat pos tetapAverage number of inhabitant served
by a permanent post office
Purata kawasan yang diliputi oleh pejabat pos tetap ( Km2 )
Average area covered by a permanent post office ( Km2 )
18
1
2
3
4
356
356
345
347
34,586
34,687
33,412
33,631
KENDERAAN POSPOSTAL VEHICLE
7
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
2014
2015
2016
2017
TahunYear
2,205
2,950
3,115
3,286
6,686
7,168
6,628
7,384
MotosikalMotorcycle
Trak, van dan keretaTruck, van and car
19
1
2
3
4
2,885
2,911
3,180
3,286
7,438
7,466
7,420
7,384
Kenderaan pos / Postal vehicle
Trak,van dan keretaTruck,van and car
MotosikalMotorcycle
2014
2015
2016
2017
6,686
2,205
7,168
2,950
3,115
6,628
7,384
3,286
20
MESIN POSPOSTAL MACHINE
8
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
2014
2015
2016
2017
TahunYear
8,502
8,619
8,571
8,419
82
82
67
30
4
4
4
4
7
7
7
7
Mesin franking
Franking machine Cancelling machine
25
24
24
88
Mesin pos automatik
Post automated machine
BilanganNumber
Mesin pembatalan
Facing cum cancelling machine
Mesin penyusunan dan pembatalan
Sorting machinewith automaticaddress reading
Mesin pengasingan dengan pembaca alamat automatik
21
1
2
3
4
27
27
59
88
8,561
8,558
8,549
8,419
67
30
30
30
4
4
4
4
7
7
7
7
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
TRAFIK POSPOSTAL TRAFFIC
9
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
1
2
3
4
212,903.5
178,132.7
167,838.9
179,260.0
7,627.1
6,835.7
7,121.7
8,061.8
1,968.6
2,402.9
3,209.8
3,587.2
2014
2015
2016
2017
TahunYear
913,007.8
851,292.3
808,208.8
738,135.2
11,081.6
52,094.6
35,761.5
29,646.3
Perkhidmatan antarabangsa – dihantar
International service – issued
Perkhidmatan domestikDomestic service
16,399.8
15,608.6
11,880.2
11,168.6
Perkhidmatan antarabangsa – diterima
International service – received
Bilangan surat (’000)Number of letter post item (’000)
22
2014
2015 20162017
Bilangan surat (’000)Number of letter post items (’000)
913,007.8
851,292.3 808,208.8
738,135.2
11,081.6
52,094.6 35,761.5
29,646.3
16,399.8
15,608.6 11,880.2
11,168.6
23
Trafik pos / Postal traffic
Perkhidmatan antarabangsa – dihantar
International service – issued
Perkhidmatan domestikDomestic service
Perkhidmatan antarabangsa – diterima
International service – received
TRAFIK POS (samb)POSTAL TRAFFIC (cont’d)
9
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
2014
2015
2016
2017
TahunYear
...
...
...
19,218.5
...
...
...
34.9
Pengguna peti surat digitalUsers of digital mailbox item
Item pengiklanan – perkhidmatan domestikAdvertising item – domestic service
24
1
2
3
4
3,058.6
5,778.9
6,812.8
3,568.2
0.02
5.2
11.1
18.6
Bilangan (’000)Number (’000)
TRAFIK POS – LAYANAN KHASPOSTAL TRAFFIC – SPECIAL TREATMENT
10
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Suku tahunan 20172017 in quarter
2014
2015
2016
2017
TahunYear
2,888.0
2,551.0
1,577.0
2,756.8
20,666.0
19,424.0
19,115.0
21,715.0
873.0
3,815.0
5,198.0
8,283.2
1,173.0
1,134.0
1,179.0
994.3
Perkhidmatan domestikDomestic service
Bilangan item berdaftar (’000)Number of registered item (’000)
Bilangan item pospercuma, perkhidmatan
domestik (’000) Number of post free
item, domestic service(’000)
Perkhidmatan antarabangsa – dihantar
Perkhidmatan antarabangsa – diterima
International service – issued
International service – received
25
1
2
3
4
585.0
726.0
848.1
597.7
4,305.0
5,772.0
6,622.0
5,016.0
3,189.0
2,038.0
1,230.4
1,825.8
213.0
241.0
260.0
280.0
Sumber / Source : Pos Malaysia Berhad
PERKHIDMATAN BUNGKUSAN POSPOSTAL PARCEL SERVICE
11
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
2014
2015
2016
2017
TahunYear
153.8
141.2
161.0
169.8
261.1
190.5
186.9
170.3
347
158
93
61
165
10
15
15
DihantarIssued Received
1,266.1
842.5
944.8
1,040.3
Perkhidmatan domestikDomestic service
Bungkusan berinsuranInsured parcel
Bungkusan biasa (’000)Ordinary parcel (’000)
Perkhidmatan antarabangsaInternational service
Diterima Domestic servicePerkhidmatan domestik
International service - issued
Perkhidmatan antarabangsa - dihantar
26
1
2
3
4
218.2
207.2
256.6
358.2
44.0
41.5
41.1
43.2
37.8
41.2
45.1
46.2
22
20
17
2
1
7
7
0
Sumber / Source : Pos Malaysia Berhad
PERKHIDMATAN KEWANGANFINANCIAL SERVICE
12
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
2014
2015
2016
2017
521.4
390.4
331.4
285.0
BilanganNumber
Kiriman wang (’000)Money order (’000)
Perkhidmatan domestikDomestic service
Perkhidmatan antarabangsaInternational service
258,008.9
176,160.7
149,780.9
136,502.7
Jumlah nilai - dikeluarkan (RM)
Value - issued (RM)
Jumlah nilai - dikeluarkan (RM)
Value - issued (RM)
4.1
4.2
4.1
0.8
2,952.8
2,657.4
1,864.9
580.1
0.2
0.09
0.003
0.009
631.8
168.3
8.0
15.8
Bilangan - dikeluarkan
Number - issued
Jumlah nilai - diterima (RM)
Value - received (RM)
Bilangan - diterima
Number - received
27
Suku tahunan 20172017 in quarter
1
2
3
4
90.8
64.4
65.9
63.9
36,405.6
32,108.0
33,736.5
34,252.5
0.3
0.2
0.2
0.06
209.9
199.1
124.5
46.7
0.002
0.005
0
0.002
4.9
6.6
0
4.3
TahunYear
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Sumber / Source : Pos Malaysia Berhad
Suku tahunan 20172017 in quarter
FILATELIPHILATELY
13
1
2
3
4
1
1
2
1
0
0
3.3
0.5
1.1
97.2
97.7
98.8
4
3
4
5 0 0.7 99.54
2014
2015
2016
2017
TahunYear
8
6
2
0
0
3
7.2
6.1
10.2
78.1
84.2
94.0
DefinitifDefinitive
Kenang-kenanganCommemorative
Jumlah ahliTotal member
Ahli baruNew member
b c
d
a
8
14
13
9 1 5.6 99.515
KhasSpecial
Keluaran setemStamp issue
SODA (’000)SODA (’000)
28
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Memaparkan keindahan, keunikan, kebanggaan, warisan, kesenian, budaya, personaliti, perkembangan sains dan teknologi, tamadun, sejarah serta pelbagai keunikan flora dan fauna yang terdapat di MalaysiaShows the beauty, uniqueness, pride, heritage, art, culture, personality, development of science and technology, civilisation, history as well as the uniqueness of flora and fauna of Malaysia
Memperingati peristiwa-peristiwa penting dalam sejarah yang berlaku di dalam negara atau di peringkat antarabangsa, peristiwa-peristiwa penting seperti upacara sambutan rasmi, ulang tahun dan sebagainyaCommemorates important events in history which took place locally or internationally or events that are significant such as inaugural ceremony, anniversary and etc.
Bercirikan aspek-aspek kebangsaan seperti pertanian, tanam-tanaman dan sebagainya. Kebiasaannya, ia akan bertukar sekali setiap 5 tahunFeaturing national aspects such as agriculture, crops and so on. Normally, it will change once every 5 years
Akaun Pesanan Tetap untuk pesanan produk-produk filateli termasuk sampul surat hari pertama secara langganan di mana pelanggan boleh mendaftar sebagai ahli dan pesanan akan dihantar ke alamat pelanggan pada setiap keluaran setem tema baruStanding Order Deposit Account. For purchase of philatelic items including first day covers via order whereby customer can register as a member and the order will be sent to the customer’s address each time new themed stamps are launched
29
Nota Penjelasan / Explanatory note:
a.
b.
c.
d.
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
KEDUDUKAN MALAYSIA DALAM INDEKS BERKAITAN POSMALAYSIA RANKING FOR POSTAL RELATED INDEX
14
2016
TahunYear
23
Indeks Integrasi UPU untuk Pembangunan Pos (2IPD)The UPU’s Integrated Index for Postal Development (2IPD)
30
Nota Penjelasan / Explanatory note:
Indeks Integrasi UPU untuk Pembangunan Pos (2IPD): Indeks komposit yang memberi gambaran pembangunan industri pos di seluruh dunia, bagi tahun 2016 yang meliputi lebih daripada 170 buah negara. Indeks ini diterbitkan oleh Universal Postal UnionThe UPU's Integrated Index for Postal Development (2IPD): A composite index providing an overview of postal development around the world, for 2016 covering over 170 countries. This index is produced by the Universal Postal Union
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PERKHIDMATAN KURIERCOURIER SERVICE
BILANGAN LESEN KURIERNUMBER OF COURIER LICENSE
15
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
2014
2015
2016
TahunYear
91
88
112
2017 128
Bilangan lesen kurierNumber of courier license
33
INFRASTRUKTUR KURIERCOURIER INFRASTRUCTURE
16
Suku tahunan 20172017 in quarter
1
2
3
4
184
221
151
454
320
329
265
322
57
57
56
47
52
54
49
39
10
11
11
10
310
336
331
322
19
17
17
18
2014
2015
2016
2017
TahunYear
...
...
...
454
“Drop-in-centre”
Drop-in-centre
402
400
377
322
EjenAgent
43
57
56
47
BersekutuAffiliate
60
57
49
39
FrancaisFranchise
15
11
12
10
“Gateway”Gateway
306
290
323
322
CawanganBranch
23
20
21
18
Pusat pengumpulan
Hub
207
195
263
129
232
237
315
129
Lain-lainOthers
a b c d e f g h
34 PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
35
Pusat pengumpulan merujuk kepada lokasi untuk mengumpulkan penghantaran berskala besar di terminal-terminal utama dan untuk mengagihkan semula penghantaran berskala kecil ke destinasi masing-masing. Dalam industri logistik dan rantaian bekalan, pusat pengumpulan juga dikenali sebagai pusat logistik, zon logistik, terminal pengangkutan, pusat pengedaran dan gudangHub refers to location to consolidate shipments on the large scale at major terminals and to redistribute the smaller scale of shipments to their respective destinations. In the field of logistics and supply chains, however, the hub concept has been often introduced in various terms in accordance with functionality: for example, logistics centre, logistics zone, freight terminal, distribution centre and warehouse
Cawangan merujuk kepada pejabat selain daripada pejabat sesebuah syarikat yang terletak di suatu tempat selain dari lokasi pejabat utama syarikat. Cawangan berada di lokasi lain dan masih terlibat dalam aktiviti perniagaan syarikatBranch refers to other than an office of a company which is located somewhere other than the company's main office location. A branch office is simply another location, and is still involved in the business activities of the company
“Gateway” merujuk kepada lokasi pertukaran laluan (lapangan terbang) bagi perjalanan pengangkutan dari satu kawasan ke kawasan lain Gateway refers to a point at which freight moving from one area to another is interchanged between transportation lines (airport)
Francais merujuk kepada hubungan sah dan komersil antara pemilik cap dagangan, cap perkhidmatan, nama dagangan, atau simbol iklan dan individu atau kumpulan yang ingin menggunakan identifikasi tersebut dalam perniagaanFranchise refers to a legal and commercial relationship between the owner of a trademark, service mark, trade name, or advertising symbol and an individual or group wishing to use that identification in a business
a.
b.
c.
d.
Nota penjelasan:Explanatory note:
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Dalam industri logistik, istilah afiliasi dan syarikat bersekutu digunakan secara sinonim untuk menggambarkan syarikat yang induknya hanya memiliki kepentingan minoriti dalam pemilikan syarikatIn logistic industry cases, the terms affiliate and associate are used synonymously to describe a company whose parent only possesses a minority stake in the ownership of the company
Ejen yang dilantik selain di pejabat utama yang bertanggungjawab terhadap semua aspek logistik untuk membawa bahan atau bungkusan termasuk penjadualan, pembungkusan, penghalaan, dokumentasi, pengesanan, pelepasan kastam, pematuhan, komunikasi pelanggan, dan menjalankan rundingan untuk menetapkan terma dan harga terbaik bagi pihak pejabat utamaAn appointed agent other than at the principal office who is responsible for all of the logistical aspects of transporting materials or parcels, including scheduling, packing, routing, documentation, tracking, customs clearance, compliance, client communications, and negotiating on behalf of principal office the best terms and pricing
“Drop-in-centre” merujuk kepada pengiriman penghantaran ke pengangkut, tanpa melalui gudang atau melalui rantaian bekalan logistik biasa. Sesetengah syarikat logistik atau kurier menggunakan perkataan “Drop-off-centre”Drop-in-centre refers to delivery of shipment to a transporter, without passing through the warehouse or through the normal logistic supply chain. Some logistics companies or couriers use the word Drop-off-centre
Termasuk pusat perkhidmatan, kiosk dan lain-lainIncludes service centre, kiosk, etc
e.
f.
g.
h.
Nota penjelasan (samb):Explanatory note (cont’d):
36
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Infrastruktur kurier / Courier infrastructure2017
37
Pusat pengumpulan
HubCawangan
Branch
“Gateway”
Gateway
Bersekutu
Affiliate
“Drop-in-centre”
Drop-in-centre
Ejen
Agent
Lain-lain
Others
Francais
Franchise
18322
1039
47322
454129
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
INFRASTRUKTUR KURIER MENGIKUT NEGERICOURIER INFRASTRUCTURE BY STATE
Nota Penjelasan / Explanatory note:
Sila rujuk nota bagi jadual 16Please see note table 16
17
TahunYear
SukuQuarter
NegeriState
2017 123143141620
550
3601
129
25122256
261532
435267113201
322
6213226023683300
47
9321138000434100
39
1000000030150000
10
41161113182129420232363112045
322
20000110200110100
18
4 JohorKedahKelantanMelakaNegeri SembilanPahangPerakPerlisPulau PinangSabahSarawakSelangorTerengganuWP Kuala LumpurWP LabuanWP PutrajayaJumlah / Total
141016367
1419
1010
2033
14404
454
“Drop-in-centre”
Drop-in-centre
EjenAgent
BersekutuAffiliate
FrancaisFranchise
“Gateway”Gateway
CawanganBranch
Pusat pengumpulan
Hub
Lain-lainOthers
a b c d e f g h
38
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Suku tahunan 20172017 in quarter
TENAGA KERJA KURIERCOURIER EMPLOYMENT
18
Nota Penjelasan / Explanatory note:
a. Termasuk pusat operasi, jualan, kewangan dan lain-lain Includes operation centre, sales, financial etc
1
2
3
4
2,133
2,335
2,105
2,199
7,699
7,703
7,635
7,945
856
955
910
992
1,743
1,823
1,946
1,674
1,721
1,799
1,717
1,450
2014
2015
2016
2017
TahunYear
1,704
1,620
2,030
2,199
5,828
6,524
7,726
7,945
1,309
906
818
992
1,285
1,236
1,797
1,674
PenghantaranDespatch
Pusat panggilanCall centre
1,597
1,727
1,910
1,450
PentadbiranAdministrative
PengasinganSorting
Lain-lainOthers
a
39
1,450
2,199 992
7,945 1,674
PentadbiranAdministrative
Pusat panggilanCall centre
PenghantaranDespatch
PengasinganSorting
Lain-lainOthers
40
Tenaga kerja kurier / Courier employment2017
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
KENDERAAN KURIERCOURIER VEHICLE
19
Suku tahunan 20172017 in quarter
1
2
3
4
0
0
0
1
1,498
1,553
1,668
1,703
2,770
3,229
2,751
3,010
4,267
4,281
3,682
3,345
406
434
395
414
2014
2015
2016
2017
TahunYear
1
0
0
1
764
847
1,479
1,703
1,687
2,190
2,647
3,010
3,055
3,201
4,139
3,345
338
363
444
414
TrakTruck
Van/keretaVan/car
TrakTruck
Van/keretaVan/car
MotosikalMotorcycle
“Linehaul”Linehaul
PenghantaranDespatch
41
Kenderaan kurier / Courier vehicle2017
“Linehaul”Linehaul
PenghantaranDespatch
Trak -Truck
414
1
1,703
3,010
3,345
Van/Kereta -Van/Car
Trak -Truck
Van/Kereta -Van/Car
Motosikal -Motorcycle
42
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
Suku tahunan 20172017 in quarter
TRAFIK KURIERCOURIER TRAFFIC
20
a
2014
2015
2016
2017
TahunYear
33,402.9
33,157.4
47,197.8
53,466.9
Dokumen (’000)Document (’000)
2,637.6
2,493.9
2,592.1
2,612.9
14,102.8
18,551.1
24,660.9
35,230.2
4,039.6
3,945.8
4,149.6
4,915.9
Bungkusan (’000)Parcel (’000)
Lain-lain (’000)Others (’000)
AntarabangsaInternational
DomestikDomestic
AntarabangsaInternational
DomestikDomestic
43
1
2
3
4
12,707.0
12,454.6
11,130.7
17,174.5
773.5
614.5
654.0
570.9
Nota Penjelasan / Explanatory note:
a. Termasuk “non-priority mail”, “walk-in courier”, prabayar dan pos ekspres Includes non-priority mail, walk-in courier, prepaid and post express
7,841.6
8,228.5
9,086.9
10,073.3
1,313.8
1,266.6
1,329.3
1,006.1
...
...
34,638.8
22,119.2
...
...
448.1
303.3
AntarabangsaInternational
DomestikDomestic
4,919.6
4,720.3
3,901.4
8,577.9
60.4
88.6
52.1
102.1
Trafik kurier (’000) / Courier traffic (’000)2017
Dokumen / Document
Antarabangsa / International 2,612.9
Domestik / Domestic
Dokumen / Document
53,466.9
Bungkusan / Parcel
Antarabangsa / International 4,915.9
Domestik / Domestic
Bungkusan / Parcel
35,230.2
Antarabangsa / International
Lain-lain / Others
303.3
Domestik / Domestic
Lain-lain / Others
22,119.2
44
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
45
UNTUK STATISTIK-STATISTIK LAINFOR MORE STATISTICS
Laman sesawang MCMC mengandungi ekstrak statistik-statistik yang berkaitan denganindustri komunikasi & multimedia dan pos & kurier. Statistik-statistik ini dikemaskinikanpada setiap suku/setengah tahunThe MCMC website contains extracts of statistics pertaining to the communications & multimedia andpostal & courier industry. This is updated quarterly/half yearly
Layari www.mcmc.gov.myVisit www.mcmc.gov.my
LAMAN SESAWANGWEBSITE
Komunikasi dan Multimedia: Buku Maklumat Statistik (ISSN: 2180-4656)Communication and Multimedia: Pocket Book of Statistics (ISSN: 2180-4656)
Kajian Pengguna Telefon Bimbit Tahunan (ISSN: 1823-2523)Yearly Hand Phone Users Survey (ISSN: 1823-2523)
Kajian Pengguna Internet Tahunan (ISSN: 1823-2523)Yearly Internet Users Survey (ISSN: 1823-2523)
Kajian Pengguna Radio 2017 (e-Penerbitan)Radio User Survey 2017 (e-Publication)
PENERBITAN STATISTIK YANG LAINOTHER STATISTICAL PUBLICATIONS
1.
2.
3.
4.
PERKHIDMATAN POS DAN KURIER BUKU MAKLUMAT STATISTIKPOSTAL AND COURIER SERVICE POCKET BOOK STATISTICS
46
Sila hubungi Jabatan Statistik MCMC sekiranya anda mempunyai pertanyaan berkaitan statistik-statistik yang diterbitkan oleh MCMC di alamat e-mel berikut:Please contact the Statistics Department MCMC if you have any queries regarding the statistics published by MCMC at the following email address:
HUBUNGICONTACTS
JABATAN STATISTIKSTATISTICS DEPARTMENT
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Suruhanjaya Komunikasi dan Multimedia MalaysiaMalaysian Communications and Multimedia Commission
MCMC Tower 1, Jalan Impact, Cyber 663000 Cyberjaya, Selangor Darul Ehsan, MalaysiaTel: +603 8688 8000 Fax: +603 8688 1000Website : www.mcmc.gov.my
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