Paul V. Anderson’s Technical Communication, 6th ed.
Writing Reader-Centered Correspondence: Letters, Memos, and E-mail
Guidelines for Writing Reader-Guidelines for Writing Reader-Centered CorrespondenceCentered Correspondence
Adopt a reader-centered “you-attitude.”
Guidelines for Writing Reader-Guidelines for Writing Reader-Centered CorrespondenceCentered Correspondence
State your main point up front—unless your reader will react negatively.
Guidelines for Writing Reader-Guidelines for Writing Reader-Centered CorrespondenceCentered Correspondence
Keep it short.
Guidelines for Writing Reader-Guidelines for Writing Reader-Centered CorrespondenceCentered Correspondence
Give your readers the background they need.
Guidelines for Writing Reader-Guidelines for Writing Reader-Centered CorrespondenceCentered Correspondence
Use headings, lists, and graphics.
Guidelines for Writing Reader-Guidelines for Writing Reader-Centered CorrespondenceCentered Correspondence
Global Guideline: Learn the customsof your readers’ culture.
Guidelines for Writing Reader-Guidelines for Writing Reader-Centered CorrespondenceCentered Correspondence
Follow format conventions for respective forms: Writing Reader-Centered Letters Writing Reader-Centered Memos Writing Reader-Centered E-mails
See additional PowerPoints on each of the forms.
Read more about using writing reader-centered correspondence in Chapter 20
of Technical Communication.
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