Download - Organization Competitiveness Index client report vs all India

Building Blocks of Success

Mission:

To provide V a l u e - a d d e d B u s i n e s s

C o n s u l t i n g to Organizations at the

T r a n s f o r m a t i o n S t a g e , enabling

them to deliver their E n d e a v o r s with

E f f i c a c y

Corporate Office: Block 6, Unit 15 Ashok Nagar New Delhi -‐110018 Call us -‐ +919769211499 | +919910007171

Email: [email protected] | Web: www.lifeskillsconsultants.com

12/02/15 2 © Life Skills Consultants Pvt. Ltd.

•  Each year every OrganizaXon undertakes strategic and operaXonal intervenXons to enhance its compeXXveness. Success of these intervenXons is dependent on managers’ wholehearted support towards these intervenXons

•  If Managers DO NOT BELIEVE their OrganizaXon is COMPETITIVE and will achieve success in future they will not be PASSIONATELY involved in any OrganizaXon-‐wide intervenXon


CompeXXveness of OrganizaXon and Managerial Belief

Alignment of Managers with Organiza4on’s

goals

Leadership and

Organiza4onal culture

Customer Sensi4vity

Opera4onal Excellence O

rgan

iza4

on Com

pe44

vene

ss

We interacted with over 32 CEOs, CXOs, Func4onal Heads and asked them to define what makes an Organiza4on Compe44ve?

Conceptual Model – OrganizaXon CompeXXveness Index -‐ OCI©


OCI comprises of 18 Statements categorized into 4 Factors that influence the CompeXXveness of an OrganizaXon, these being: §  Alignment of Managers with Organiza4on’s goals §  Leadership and Organiza4onal culture §  Customer Sensi4vity and

§  Opera4onal Excellence

OrganizaXon CompeXXveness Index -‐ OCI “Belief Factor” about compeXXveness of organizaXon has been found to be most criXcal in assessing probability of success for any business transformaXon iniXaXve OrganizaXons aspiring for conXnuous evoluXon and growth needs to regularly assess the “Belief Factor” amongst their managerial cadre – the change agents Organization Diagnostics

Every Organization during its life cycle needs to necessarily and continuously evolve itself to remain competitive. An Organization’s Human Capital, Practices focused on delivery - play a significant role in determining the success and speed of this evolution towards competitiveness. Assessment of Human Capital’s Belief Factor to determine the future-readiness of the Organization is the first step of this evolution.

Our Organization Diagnostic tool OCI ( Organization Competitiveness Index) is designed to assess this belief factor across the management hierarchy.

Organization Diagnostic

Our Organiza4on Diagnos4c tool called OCI ( Organiza4on Compe44veness Index) is designed to assess this belief factor across the management hierarchy.


OCI @ Client

Total % of managers strongly agreeing -‐ Client

Total % of managers strongly agreeing -‐ ALL INDIA REPORT

Managerial Belief 27 32

Alignment of the managers with the Organiza4on's Goals 30 27

Customer Sensi4vity and Opera4onal Excellence 19 26

Leadership and Organiza4onal Culture 16 24

Organiza4on's Resource Capability and Mo4va4on 18 26

24 managers of Client par4cipated in the OCI survey conducted on 16th January 2015. Their belief scores vis-‐à-‐vis the belief scores of managers interviewed across India are stated below:


OCI© Report Client – Drill Down



Managerial Belief (Overall) 27 32

Current Belief -‐ My organizaXon is extremely compeXXve and at par with the best in the industry 67 35

Future Belief -‐ My OrganizaXon has done well in the past and will achieve success in the future 29 29

Alignment of the managers with the OrganizaXon's Goals 30 27

Customer SensiXvity and OperaXonal Excellence 19 26

Leadership and OrganizaXonal Culture 16 24

OrganizaXon's Resource Capability and MoXvaXon 18 26


OCI© Report Client – Drill Down (contd.)




Alignment of the managers with the Organiza4on's Goals 30 27

Everyone in the organizaXon is contribuXng equally to its success 13 17

I am able to contribute my best to the organizaXon 30 31

I am accountable for the success and failure of my organizaXon 33 27

The vision and mission of my organizaXon has been shared with every employee of the company

46 33










Customer Sensi4vity and Opera4onal Excellence 19 26

My colleagues and seniors are sensiXve to customer requirements 29 27

Our customers are extremely saXsfied with our product/services 8 18

We deliver quality product and services to our customers 21 32










Leadership and Organiza4onal Culture 16 24

I see myself growing in this organizaXon 33 26

Leaders in my organizaXon nurture new ideas and empower employees 17 22

All employees in the organizaXon are moXvated and commimed to their work 0 13

My organizaXon adheres to strict ethical code of conduct in all its business transacXons 13 34






Managerial Belief 27 32 Alignment of the managers with the OrganizaXon's Goals 30 27



Organiza4on's Resource Capability and Mo4va4on 18 26

Over the last six months I have done significant improvements in my area of work 21 30 My organizaXon has people who are well qualified and best fit for their job 13 20 My supervisor reviews me regularly and provides valuable feedback to improve in my area of work 13 25

I am clear about my role and responsibiliXes 29 36 My organizaXon has people friendly and fair policies which moXvate me to perform bemer 17 19


Radar Chart – Client Vs All India

0%

10%

20%

30%

40%

50%

60%

70%

Everyone in the organizaXon is contribuXng equally to its success

I am able to contribute my best to the organizaXon

I am accountable for the success and failure of my organizaXon

The vision and mission of my organizaXon has been shared with every employee of the company

My organizaXon is extremely compeXXve and at par with the best

in the industry

My OrganizaXon has done well in the past and will achieve success in the

future

My colleagues and seniors are sensiXve to customer requirements

Our customers are extremely saXsfied with our product/services

We deliver quality product and services to our customers

I see myself growing in this organizaXon

Leaders in my organizaXon nurture new ideas and empower employees

All employees in the organizaXon are moXvated and commimed to their

work

My organizaXon adheres to strict ethical code of conduct in all its

business transacXons

Over the last six months I have done significant improvements in my area

of work

My organizaXon has people who are well qualified and best fit for their

job.

My supervisor reviews me regularly and provides valuable feedback to

improve in my area of work

I am clear about my role and responsibiliXes

My organizaXon has people friendly and fair policies which moXvate me

to perform bemer

Client All India


Insights

Ø  Sharing of vision by the Top Management has brought opXmism in the team about the future.

Ø  The group which parXcipated has done improvements (however small or big) and hence is aligned with the vision shared by the top management

Ø  OperaXonally the challenges are clearly visible wherein

processes are not delivering value to customers leading to funcXonal silos, lack of trust and percepXon of incapability of resources (indicaXve of systems, processes and people)


Sugges4ons basis the insights

ü  Order to Cash(OTC) process re-‐ engineering ü  IntegraXon of OTC with system ü  CreaXon of comprehensive KRAs across levels to ensure break

down of funcXonal silos ü  System integraXon to align processes to customer

expectaXons (external and internal) ü  CreaXon of holisXc organizaXon wide metrics to trigger

communicaXon between funcXons thus generaXng trust.

For any further queries please call: Walnace Dias +919769211499 Indresh Singh Saluja +919910007171 Email: [email protected] Web: www.lifeskillsconsultants.com