2
Please Note:
• IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.
• Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.
• The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.
• Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
33
IT’s Transformation to Shared Infrastructure1
Agenda
Optimizing your IT infrastructure
� Building Agile IT Delivery & Cloud
� Managing IT Operations & Cloud
2
Conclusion3
3
4
VISIBILITY CONTROL AUTOMATION
See and understand your
business in real-timeTransform and adopt
while limiting risk
Business Services & Assets
Transitioning to
Smarter, flexible
infrastructures
Converging
Digital & Physical
Assets
Leveraging
Mobile & Web
Endpoints
Addressing data
growth, threats,
& compliance
Achieve greater efficiency & quality by
standardizing best practices
Integrated service management supports successful IT transformation to optimized shared IT & cloud infrastructure
4
5
• How can I improve responsiveness and drive productivity and efficiency?
• How can I reduce operational and capital expenses?
• How can I prevent image sprawl?
Moving beyond virtualization can be complex and costly
• How can I accelerate time to market for new applications?
• How do I respond quickly to the needs of external customers?
• How do I get IT to be more quick and flexible about responding to my needs?
• How do I optimally utilize infrastructure?
• How can I get more flexibility with deployment?
• How do I gain control of multiple hypervisors?
Operations Teams
Line of Business
Teams
Infrastructure
Teams
6
Start simple by building a workload-optimized cloud
• Implement a non-stop, fault-tolerant cloud quickly and easily--in just hours
• Reduce costs with low-touch automation and high-scale provisioning
• Prevent image sprawl with in-built advanced image lifecycle management
• Accelerate time to market and deploy applications in minutes with
standardized pattern-based deployment
• Gain flexibility from choice of hypervisor and hardware
Combine infrastructure and platform capabilities to
deliver a workload-optimized cloud--the foundation to
integrate best practices and advanced service delivery.WorkloadOptimized
Cloud
Addressing customer needs:
7
• Self-service portal for reservations of
virtualized environments including storage and
networking resources
• Automated provisioning and de-provisioning of
resources
• Real-time monitoring of physical and virtual
cloud resources
• Built-in high availability of the cloud
management platform
• Integrated usage and accounting chargebackcapabilities to track and optimize system usage
• Improve efficiency and quality of service by
unifying asset, change and problem management
across both IT and the rest of the enterprise
• Reduce business risk through advanced impact
analysis and automated change procedures
Speed and scale the delivery of services with advanced cloud orchestration
Platform as a Service Technologies
Lifecycle
Foundation
8
Service Layer
Application Layer
Infrastructure Layer
“Classic” IT
Highly Virtualized
Cloud
DevOps
Analytics
Mobility
APPLICATION
& SERVICE
FOCUS
INFRASTRUCTURE
FOCUS
HETEROGENEOUS
INFRASTRUCTURE
& MIDDLEWARE
STANDARDIZED
INFRASTRUCTURE &
MIDDLEWARE
BUSINESS AGILITY
MA
NA
GE
ME
NT
LA
YE
RS
Evolving operations managementThe move to cloud & shared infrastructure drives an increased need to focus on performance and capacity
9
Attaining the true economic, service delivery, and performance gains cloud & shared infrastructure can provide, requires a broader, more disciplined approach to service management
AVAILABILITY COMPOSITION PERFORMANCE UTILIZATION CAPACITY
Ensure constant
infrastructure availability as
demand constantly shifts in
dynamic environments
Discover in real-time
infrastructure and service
dependencies, as they
change regularly in cloud &
shared environments
Holistic performance
management of
composite applications
across your multi-platform
hybrid environment to
ensure strong end user
experience
Optimize the use of your
limited resources to
maximize efficiency,
minimize CAPEX costs,
without risking over
utilization
Proactively manage
capacity to meet your
needs today while
confidently understanding
and supporting your
needs tomorrow
Management Facets in the Cloud
VISIBILITY CONTROL AUTOMATIONPredict & resolve problems
before client impactEffectively manage changes,
compliance & riskScale to peaks in demand while
reducing administrative costs
Smarter Planet
Evolving operations managementCloud requires broadening management focus beyond availability
9
10
Extend cloud management with IBM’s integrated monitoring and management solutions
Monitoring Network Management Storage Management Application Performance Management
11
Virtual / CloudMonitoring & Management
Virtual Machines | Storage | Networks
Manage and optimize performance of your cloud & shared infrastructure
Greater visibility to cloud health• Track cloud service levels, performance,
and predict cloud problems before clients are
impacted
• Understand performance and capacity today,
and know what it will look like months from now
Lower total cost of operations• Optimize workload placement to wring maximum
utilization and performance out of your cloud
investment
• Freedom from expensive hypervisor or OS lock-in
with a heterogeneous cloud infrastructure
monitoring solution
Optimize cloud performance• Built-in performance analytics for right-sizing
of virtual machines and resource optimization
in the cloud
• Real-time proactive alerts to identify and fix
problems quickly
Healt
h
Dash
bo
ard
s
Cap
acit
y
An
aly
tics
Perf
orm
an
ce
Op
tim
izati
on Increased Density
Reduced Risk
Minimized Outages
Optimized Workload Placement
Improved ServiceLevels
11
12
Managing network expansion in cloud and shared environments
� Automate the configuration and management of network devices for
cloud service
� Improve the performance of your cloud network
� Visualize cloud based services across
a heterogeneous infrastructure
� Reduce operational costs
� Improve visibility of network
bottlenecks
Access Core Cloud
Automate your network and cloud service quality management
13
Managing storage in a cloud environment
• You manage the storage systems and the data, but in a more virtualized environment
– It’s still your infrastructure, your data
• Requires advanced solutions for data protection and storage management:
– Enhanced visibility, control, automation
– Self-service provisioning and usage
reporting for storage services
– Scalable, flexible, non-disruptive, high-
performance backup and recovery of
VMs
Private cloud
14
Optimized storage management in shared environments
• Unified Recovery Management
– Free IT from the cost and complexity of legacy data management products
– Get ahead of runaway data growth, Big Data
– Be online quicker and access clones faster
– Transform your backup infrastructure into a service
• Virtual Storage Optimization & Mgmt
– Dramatically improve utilization of your physical storage assets
– Deliver tier-1 service regardless of hardware choice
– Balance workload, manage lease termination, improve datacenter performance
– Optimize your people for the challenges of day-to-day operations
Network
15
See
the end-user
experience
Follow
changing
workloads
Mobile devices & smart endpoints
Private, public & hybrid clouds
Application Performance Management provides the actionable insights required to optimize performance, manage risk, and reduce costs in your shared IT & cloud environments
Highly virtualized applications, storage & networks
Application Discovery
Visibility into application resource
dependency
End User Experience
Transaction performance
monitoring to ensure SLA compliance
Transaction Tracking
Rapid problem isolation through
transaction path analysis
Deep Dive
Domain-specific operations tools for diagnosis and
repair
Predictive Analytics
Proactive Management to reduce outages & improve business performance
���� shared data & common services ����
See steps
across the
cloud
Understand
application
dependencies
Drill into
an issue
15
16
Integrated IBM solutions for end-to-end service management
CONTROLCONTROL
ASSET & FACILITIES MGMT
Consolidated management of
physical infrastructure
Manage network
expansion from cloud
& mobile growth
NETWORK MANAGEMENT
Automated recovery and
optimized workload
scheduling
Centralized
management of
expanding endpoints
ENDPOINT MANAGEMENT
Data protection & optimized
storage placementSTORAGE
MANAGEMENT
Agile, repeatable
service deliveryPROVISIONING &
IMAGE MANAGEMENT
Centrally manage
service issues, change,
and usage.
AUTOMATIONAUTOMATION
VISIBILITYVISIBILITY
CONTROL DESK
APPLICATION PERFORMANCE MGMT
WORKLOAD SCHEDULING & AUTOMATION
Ensure critical application
performance and minimize issues
16
17
Attaining the true economic, service delivery, and performance gains cloud & shared infrastructure can provide, requires a broader, more disciplined approach to application and service management
AVAILABILITY COMPOSITION PERFORMANCE UTILIZATION CAPACITY
Management Facets in the Cloud
VISIBILITY CONTROL AUTOMATIONPredict & resolve problems
before client impactEffectively manage changes,
compliance & riskScale to peaks in demand while
reducing administrative costs
Smarter Planet
IBM service management solutionsThe integrated management platform to support your IT transformation to cloud
18
Every year IBM delivers new technology in software upgrades to help our customers succeed.
These upgrades and high quality technical support are available at no additional charge to clients
who have active Subscription & Support.
Each year IBM delivers hundreds of enhanced products and invests billions of dollars on software research and development
What do you get with Subscription & Support?
New product releases & upgrades
Custom e-notifications for product upgrades and support alerts
24x7 voice technical support for severity 1 issues
Voice support in local languages
Online tools & web support
Why you should renew?
Ensure that the software that runs your business is up to date
Stay ahead of the competition by using the upgrades that impact business
Provide increasing value to your customers
Leverage IBM’s world-class Technical Support backed by more than 60 laboratories and over 5,000 dedicated software support specialists worldwide
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19
IBM management solutions are the market and industry leader
5 of 5 Top global investment banks
8 of 10 Top insurance companies
9 of 10 Top wholesale banks
7 of 10 Top automakers
14 of 20 Top financial services
Industry leading solution
Extensive customer base
Gartner Magic Quadrant Leadership:
� APM
� IT Event Correlation & Analysis
Strong Positive in Gartner Market Scope:
� Network Configuration & Change
Management
� Business Service Management
� IT Service Management Support
Tools
� Data Canter Automation
EMA Radar Leadership:
� APM for Cloud Services: Best
Cloud Vision & Design; Value
Leader Multi-Component APM
Solutions
� Business Service Mgmt: Service
Impact: Strong Value, Best
Business Impact
#1 in Overall Service Assurance,
Fault and Event Management,
Performance Monitoring
IDC Market Share:
� #1 Overall System and Network
Management
� #1 Performance Management
� #1 Event Management
� #1 Network Management Software
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