One Library, One Staff: Innovation and Organizational Culture
Pilar Martinez, CEO
Edmonton Public Library
8/20/2015
LLAMA Thought Leaders Series
August 20, 2015
Changing the Culture and
Focusing
8 8/20/2015
Highly Engaged Staff
9
EPL Staff
82%
Benchmark
72%
Customer Service Focus
10
EPL Staff
96%
Benchmark
82%
A Simmering Volcano
11
Setting the Stage
EPL’s
Resource
Engine is:
Enhancing
reputation and
relationships
through
stories
EPL is
passionate
about :
serving
people,
helping people
EPL is best at:
sharing through
“free” non-
judgmental,
unfettered access
to ideas and
stories
Hedgehog
To Facilitate Engagement and
More Effective Communication
New Structure for Meetings
Up to Speed Cafés
• Informing
• Fast-Paced
• Humour
• Varied
16
Cluster Meetings
17
• Deeper Understanding
• Probing, Exploring, Inspiring
Blue Water Meetings
18
Clear Vision & Focus
21
Find a Way to Say
YES!
Find a Way to Say
HI!
Discovery Service
23
Go Team Go
8/20/2015 24
Imagine, Incubate, Innovate!
25
Foundational Programs
Led by the Communites We Serve
26
Partners in Success We Are Better Together
27
Data-Driven
28 8/20/2015
Librarian Interns
29
Activity
Assessments
Staff Development and
Support
32
Imagine an organization…
….full of people who come to work
enthusiastically, knowing that they will
grow and flourish, and intent on
fulfilling the vision and goals of the
larger organization. (Peter Senge)
The Fifth Discipline Fieldbook, Page 198
33
What is a Learning Organization?
EPL is an organization that is committed
to one another’s success, to working
and learning together to help one
another be the best we can be.
Disciplines of a Learning Organization
35
Systems
Thinking
Mental
Models Shared
Vision
Team
Learning Personal
Mastery Principles of
Learning
Libraries
Setting Priorities
as an Organization
36
Staff
Staff
Edmonton Public Library
Customers/Community
37
See it
Own it
Fix it
Building Community
39
Questions?
Pilar Martinez [email protected]
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