About the Survey
– This is an omnibus survey conducted every 5 years.
– Feedback is solicited from all OMSSA members on their satisfaction with all of OMSSA’s current products and programs, as well as their suggestions for future direction.
– We conducted this year’s survey completely online.
Who Responded…
• Survey sent to:– voting members –
approximately 390
– OMSSA Networks– Junior staff
through senior leaders
• 261 responses (up from 187 in 2005!)
Housing 38%
Homelessness 40%
Children’s Services
45%
Employment 70%
ESS 41%
Other (long term care, EMS etc)
16%
Respondent Profiles
– Senior and Middle Management (52%),
Front line (43%)
– More respondents from rural (54% vs 49%), southern (27% vs 18%) and small (31% vs 27%)
organizations– Age Range – 36 – 60 years (32% in the 36 -
45 age group)
– 71% female and 21%male respondents
Years to Retirement
• Less than 5 years - 18%
• 5 - 10 years - 27%
• 10 - 15 years - 26%
• More than 15 years - 28%
Close to 45% set to retire in the next 10 years.
Satisfaction with OMSSA Services
Service Value to Members(% who rated service value high)
OMSSA’s Performance(% who rated performance high)
Policy and Advocacy 59% 60%
Professional Development Events & Workshops
84% 62%
Networking Opportunities 68% 63%
Communications 62% 73%
We asked members to rate OMSSA Services by their value and our performance
Policy and Advocacy
• Members placed high value on the need to communicate with provincial ministries and other relevant provincial stakeholders.
(85% indicated this as important to critical).
• Communicating with stakeholders at the federal level was considered only slightly less important.
(60% indicated it as important).
Policy and Advocacy:What More Can We Do
Three Common Themes in Responses:– Increase advocacy for integration at
provincial level. – Develop a storehouse of tools, data,
best practices for members to use in their studies or reports.
– Sector specific advocacy suggestions – such as living wage, better child care, national housing strategy etc.
OMSSA Communications
Members placed high value on OMSSA reports, QUICK CONNECT and ED LETTER
– 60 – 64% indicated a high level of satisfaction.
– Lower satisfaction with webinars as many respondents were not aware of OMSSA webinars.
Other communication
sources OMSSA members use:– Ministry
Releases
– Websites– AMO– Network
Meetings
OMSSA Communications: What More Can We Do
– Increase communication to reach staff at all levels – many respondents had not heard of OMSSA’s communication vehicles such as Quick Connect or of OMSSA webinars.
– Social Media such as blogs or RSS feeds suggested.
Zones and Networks
– 61% respondents have not attended an OMSSA Zone event in the last 3 years.
• Reasons included no time, content not relevant, no active zone…
– 40% respondents have not attended an OMSSA Network meeting in the last 3 years.
• Reasons include no time, content not relevant, or not encouraged by organization to attend…
Zones: Future Focus
Respondents would like to see the following provided at their zone level:
• Training and professional development workshops
• Networking opportunities
• Local area specific issues
Networks: Future Focus
– Respondents would like to see the following on network meeting agendas:
• Best practice sharing• Emerging trends and issues
• Engage with provincial staff• Cross-sectoral updates
Content specific suggestions also made (addictions, LTAHS, etc).
Events and Workshops
• 75 - 78% attend Conferences while 60 - 64% also send staff.
• 54% attend OMSSA workshops while 72% send staff.
Professional Development: Future Focus
• Members are interested in Leadership Training - for all positions.
• Interest in Management Training is highest among middle managers and supervisors.
• Interest in Organization Development Training is high among all management positions.
Professional Development: Future Focus
• 78% of respondents would like to see OMSSA training lead towards an accreditation such as an OMSSA Diploma, or credit towards a professional accreditation or a degree.
• 39% would like courses to provide a certificate of completion.
Critical Issues
In the Next 5 Years, members anticipate the following issues to be of critical importance:•Succession Planning
•Fiscal Environment
•Integration
•Changing demographics•Work-life balance
•Time, Stress, Workload Management
ConclusionWe now have:
–General profile of our members – age, education, work environment.
– An understanding of what services members value.– Key suggestions to help strengthen our networks and zones, guide future steps in policy, and develop future education programs.
–General understanding of marketplace – competitors, opportunities to collaborate.
Next Steps:How This Data Will be Used
– Feedback re Network Meetings will be shared with Networks.
– Feedback re Zones will inform Zone Reinvigoration Work.
– Feedback re Professional Development will guide future education development.
– Demographic Information will help us tailor our courses and products according to the audience.
Feedback will be used to generate continuing data and feedback from members!
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