Nine principles of design
• Simple and natural dialog
• Speak the user’s language
• Minimize user’s memory load
• Be consistent
• Provide feedback
• Provide clearly marked exits
• Provide shortcuts
• Deal with errors in a positive manner
• Provide help
Other methods include:
• Introspection method
• Direct observation
simple observation
think-aloud
constructive interaction
• Query via interviews, retrospective testing and questionnaires
• Continuous evaluation via user feedback and field studies
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