NHS Change Model

Rachel HindeNHS Improving Quality Delivery Team

@RachelHinde

www.changemodel.nhs.uk

NHS Change Model

The NHS Change Model• for everyone (including outside

the NHS)• Connects people• Helps us understand each

other’s roles in change, our strengths and preferences

• A framework rather than a model?

• Based on collective experience of delivering change

• Key ideas behind the model: – Energy for change– Compliance and commitment– Extrinsic and intrinsic motivators

Our shared purpose: at the heart of change in the NHS

Our shared purpose - is there a sense of shared purpose amongst our key stakeholders?

• Patients and their experience of the NHS and their health care are at the heart of what we do and drive change

• Making change happen together

• We need to understand the “us” in “our”, understand our shared values and build a purpose from there about our change

• At the heart of the NHS Change Model – start here

www.changemodel.nhs.uk

NHS Change Model

Getting some balance…

Mental models of change – striking a balanceHow we think about challenges

Mental models of change – striking a balanceHow we think about engagement

Mental models of change – striking a balanceHow we think about motivation

Rachel Hinde rachel.hinde@nhsiq.nhs.uk

#NHSChange@RachelHinde