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Page 1: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

salesforce admin

inside the minds of admins

created by

Page 2: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

For the fourth year in a row, we invited Salesforce admins, consultants, and users from across the

world to participate in our admin survey. The responses were not only overwhelming, but shed light on the habits of admins and their data.

responses

Page 3: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

Our sales were suffering, reports were inaccurate, and our professional image was tainted due to unintentional redundant client communications. All our efforts to gather useful data were falling to the wayside. Upon in-depth analysis we uncovered the problem: our data was polluted with duplicate, incomplete, and incorrect records.

Our quest to conquer bad data led us to create the popular Salesforce cleansing and maintenance tools DupeCatcher, Cloudingo, and Cloudingo Studio. Thousands of companies world-wide have used our tools to prevent and eliminate duplicates, enhance data, and work more efficiently.

After years of battling bad data,

our

Page 4: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

and

#sfadminstats

Page 5: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

#sfadminstats

working with salesforce

Page 7: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

choose a side…

Page 8: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

number of #sfadminstats

Page 9: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

&

6. Workflows 7. Gathering documentation & requirements 8. Managing profiles & roles 9. Formulas 10. Storage space 11. Data enrichment 12. Testing 13. Security 14. Regulatory compliance & auditing

#sfadminstats

Page 10: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

how frequently

Hey, I told you not to ask!

Once a month

Every two weeks

Once a week

Well, how often do you

(and don’t ask me how often I clean my

sheets)

#sfadminstats

Page 11: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

would you rather…

Page 12: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

facing admins

#sfadminstats

Page 13: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

amount of …

Keeping data clean

and dupe free

Training users and

keeping them informed

of new updates

Compiling data and

generating reports

Providing tech support

and resolving system

problems

Managing and designing

ongoing development of

the org

#sfadminstats

Page 14: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

Other

leading cause of #sfadminstats

Page 15: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

which picture is correct?

Page 16: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

how#sfadminstats

Page 17: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

how salesforce is

#sfadminstats

Page 18: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

participation in salesforce #sfadminstats

Page 19: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

you are…

Page 20: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

where admins

6. Israel 7. Germany 8. France 9. Brazil 10. Argentina

#sfadminstats

Page 21: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

Make your Salesforce instance the best it can be with

Find duplicate records in your existing database and easily dedupe from a simple dashboard

Auto-merge, mass merge, or manually merge duplicates without data loss

Choose from prebuilt filters or create your own

Cleanse import files before the data reaches Salesforce

Maintain data with features such as mass update, mass delete, geocoding, address validation and standardization

How many dupes are

Find out with a free 10-day trial!

lurking in your data? makers of

Page 22: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

Copyright & Permissions

You are welcome to print a copy of this document for your personal use. Other than that, no part of this publication may be reproduced, stored, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the author. Requests to the author and

publisher for permission should be addressed to the following email: [email protected].

Limitation of liability/disclaimer of warranty: While the publisher and author have used their best efforts in preparing this guide and workbook, they make no representations or warranties with respect to the accuracy or

completeness of the contents of this document and specifically disclaim any implied warranties of merchantability or fitness for particular purpose. No warranty may be created or extended by sales representatives, promoters, or written sales materials.

The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages.

Graphics designed by Freepik.com. Salesforce® is a registered trademark of salesforce.com and is not affiliated with Symphonic Source Inc.

Produced and copyrighted by Symphonic Source Inc., makers of DupeCatcher, Cloudingo, and Cloudingo Studio

with other admins

Page 23: New salesforce admin · 2015. 4. 23. · salesforce admin inside the minds of admins created by . For the fourth year in a row, we invited Salesforce admins, consultants, and users

bonus

Find out what admins told us is the most important piece of info every Salesforce admin should know.

Get your copy: