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8/3/2019 MORTGAGE SERVICERS WEAR MANY HATS!! ---MBA s National Mortgage Servicing Conference and Expo 2012
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What You Get When You Attend• Peer-to-Peer Servicer-Only Discussions
• Updates rom the OCC, FHFA and CFPB
• Economic Outlook
• Networking Opportunities
(including two lunches and two receptions)
• 2012 Election Analysis and Potential Industry Impacts
Registration SavingsGroup Registration Discounts: Need to register 10 or more people? Take advantage
o special discounted group pricing. See the group registration orm in this brochure
or go to www.mortgagebankers.org/servicing2012 to save.
Register by January 24, 2012 or early-bird savings.
Who Should AttendResidential mortgage loan servicers, including senior management, servicing managers,
department heads, deault managers, customer service managers, service providers,
attorneys and other servicing personnel.
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MBA’s National MortgageServicing Conference & Expo 2012
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Tuesday, February 21
7:3 .m.7: p.m.
Conerence Registration
: p.m.3:3 p.m.
Servicer-Only Roundtable Discussion
An MBA Member Event (Invitation Only)
: p.m.7: p.m.Exhibit Hall Open
:3 p.m.6: p.m.
HUD / VA Subcommittee Meeting
6: p.m.7: p.m.
Welcome Reception in the Exhibit Hall
“Under the Boardwalk”
Wednesday, February 227:3 .m.5: p.m.
Conerence Registration
7:3 .m.8:3 .m.
Continental Breakast
8:3 .m. -:3 .m.
Opening General Session
The 2012 Political Landscape
and Industry Outlook rom Washington
Keynote: Paul Begala
Panel: Treasury, FHFA, CFPB, HUD
:3 .m.6: p.m.
Exhibit Hall Open
:3 .m.: .m.
Coee Break in the Exhibit Hall
: .m.:3 p.m.
C o N C u r r e N t S e S S i o N S
• Single Point o Contact: What’s Working?
What’s Not? Servicer Perspectives
• Understanding Perormance Management
and Industry Scorecards
• Loss Management
• Current Challenges in REO
Management and Disposition
:5 p.m.:3 p.m.
Luncheon in the Exhibit Hall
:3 p.m.3: p.m.
C o N C u r r e N t S e S S i o N S
• Servicing Quality Oversight: A Look
into the Future o Servicing Oversight• Best Practices in Managing Short Sales
• Litigation Update: Addressing the
Challenges o HAMP and HAFA
• FHFA’s Servicer Compensation Proposals
3: p.m.3:5 p.m.
Rereshment Break in the Exhibit Hall
3:5 p.m.:5 p.m.
General SessionHUD, VA, Fannie Mae, Freddie Mac Forum
5: p.m.6: p.m.
Opening Reception in the Exhibit Hall
“South Beach Style”
Continues on next page
You’re Mobile and So Are We.d Mba’ n M g g S g C & e
Preliminary Agenda Subject to change
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Thursday, February 23
7:3 .m.5: p.m.
Conerence Registration
8:5 .m.9:5 .m.
Continental Breakast
9:5 .m.:5 .m.
General SessionOutlook on the Mortgage Market
and the Economy
:3 .m.: p.m.
Exhibit Hall Open
:5 .m.: .m.
Coee Break in the Exhibit Hall
: .m.:3 p.m.
C o N C u r r e N t S e S S i o N S
• Kicking the Boot Camps —
Gaining an Edge in Deault
Servicing Deensive Litigation
• Combating Fraud
• Property Preservation — Protecting
Neighborhoods One House at a Time
• Servicing Alignment Initiative —
Successes and Challenges with
Adopting these New Requirements
:3 p.m.:5 p.m.
Luncheon in the Exhibit Hall
:5 p.m.:5 p.m.
C o N C u r r e N t S e S S i o N S
• Judicial Foreclosures in
Today’s Environment
• Borrower Communication
in a Post-SPOC World
• The New Normal: The Brave
New World o Vendor Management
•
Federal Bankruptcy Rules Update: NewRules, New Requirements, New Solutions
:5 p.m.3: p.m.
Rereshment Break in the Exhibit Hall
3: p.m.:3 p.m.
C o N C u r r e N t S e S S i o N S
• Foreclosure Mediation and
Counseling Programs
• Managing and Protecting MSR Values
• Special Servicing —
Views rom the Trenches
• How Housing and Legislation Will Aect
Industry Loan Servicing Models in 2012
3:3 p.m.:3 p.m.
Loan Administration Committee Meeting
Friday, February 24
8:3 .m.:3 p.m.
Conerence Registration
8:3 .m.9: .m.
Coee Service
9: .m.- :3 p.m.
Deault Super Session
:3 p.m.
Conerence Concludes
Preliminary Agenda Continued
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Tuesday, February 21: p.m. 3:3 p.m.
S-on rundab Dsussn: An MBA Mmb enBack by Popular Demand; Advance Sign-Up Required
Attention servicers o all sizes and specialties: Once again, we are oering a closed-door,
acilitated peer group roundtable or senior management o servicing institutions. MBA will
conduct a short survey on key topics prior to the roundtable and an agenda will be distributed.A senior servicing executive will lead the roundtable, in coordination with MBA sta.
This intimate discussion is an invaluable opportunity to hear how others in servicing are
dealing with the same issues that you are acing. All participants are encouraged to contribute
insights and ideas.
You must be a conerence registrant with a mortgage servicing institution and an
MBA member to attend this roundtable. Be sure to sign up or this session in advance
(ater registering or the conerence) by contacting [email protected].
General Sessions andSpecial Roundtable
Session TracksMba’s no Mogg Svcg Coc & expo pss m o co
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• Business Strategy and Operations
• Regulatory Reorm, Compliance and Agency Updates
•
Home Retention and Foreclosure Alternatives
• Foreclosure, Bankruptcy, REO and Other Deault Issues
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Wednesday, February 228:3 .m. -:5 .m.
onn gna Sssnth pa landsa and indus ouk m Washnn
Wmn rmaksDebra W. Still, CMBChairman-Elect
Mortgage Bankers Association
Kn SakPaul BegalaPolitical Analyst or CNN
Industry Panel with the Ofce o the Comptroller o the Currency (OCC),
Federal Housing Finance Agency (FHFA) and Consumer Financial Protection Bureau (CFPB)
Kick o your conerence with our keynote speaker CNN Political Analyst Paul Begala. With
2012 being an election year, Begala analyzes the political playing eld and shares his predictions
or November. He is part o the CNN political team that won an Emmy or its coverage o the
2006 elections and a Peabody Award or its coverage o the 2008 presidential election. Begala
served as counselor to President Clinton in the White House, where he helped dene and
deend the Administration’s agenda, rom the State o the Union Address to the economic,
domestic and international issues the White House aces each day. Clinton has described
Begala as, “a wit dynamo rom Sugar Land, Texas… who brought energy, ocus and credibility to
our eorts.” Ater Begala speaks, stay to hear key sta rom the OCC, FHFA and CFPB discuss
recent industry developments and how they aect residential mortgage servicing.
Sponsored by
3:5 p.m.:5 p.m.
gna SssnHUD, vA, ann Ma, dd Ma um
As the industry works on solutions to the nation’s delinquency and oreclosure crisis you can’t
aord to miss this opportunity to hear representatives rom Fannie Mae Freddie Mac U S
General Sessions andSpecial Roundtable
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Thursday, February 239:5 .m. :5 .m.
gna Sssnouk n h Ma Mak and h enm
onn rmaksMichael W. YoungChairman
Mortgage Bankers Association
SakJay Brinkmann, Ph.D.Chie Economist and Senior Vice
President, Research and Education
Mortgage Bankers Association
SakMike Fratantoni, Ph.D.Vice President, Research
and Education
Mortgage Bankers Association
MBA Chie Economist and Senior Vice President o Research and Education, Jay Brinkmann,Ph.D. and MBA Vice President o Research and Education, Mike Fratantoni, Ph.D. give an
in-depth breakdown o the real estate nance market, including current delinquency statistics,
trends and the 2012–2013 outlook or the economy. Attend this session to hear the latest
inormation that will directly impact your business and guide you on prudent ways to position
yoursel or success in the uture.
Friday, February 249: .m.:3 p.m.
Dau Su SssnJoin your colleagues at the Super Session or an energetic discussion on the latest issues in
deault servicing. This year some o the items being covered are Dodd-Frank, condominiums
(super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modications,
investor-driven loss mitigation and other pertinent issues that will arise.
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Wednesday, February 22: .m.:3 p.m.
BUSiNeSS StrAtegy AND operAtioNS
Sn pn cna: Wha’s Wkn?Wha’s N? S pssThis panel o experts explores the implementation o a single point o contact (SPOC)
and quality right party contact (QRPC) or borrower communications in the event o deault.
The panel o servicer experts discusses denitions and varying interpretations o SPOC,
with particular emphasis on current regulatory thinking, and share implementation war stories
and challenges. Special emphasis is placed on workow management solutions, technology
enhancements and position descriptions. Preliminary eedback rom borrowers is shared.
Finally, the panel will delve into SPOC adoption or servicers not under consent orders and
incorporation into industry servicing standards.
regUlAtory reorM, coMpliANce AND AgeNcy UpDAteSUndsandn pman Manamn and indus SadsThe agencies have made sweeping changes to how they measure servicer perormance by
instituting revised measurements, criteria and associated incentives and remedies that ocus on
raising the bar on servicer perormance. Join executives rom Freddie Mac and Fannie Mae to
gain an in-depth understanding o the Freddie Mac Servicing Success Program and the Fannie
Mae S.T.A.R. Program. Discussion ocuses on perormance measurement methodology, criteria,
alignment with the objectives o the joint-GSE Servicing Alignment Initiative and how current
trends may inuence the evolution o these programs in the uture. Hear how servicers have
adopted these perormance standards and are using them today to make improvements.
HoMe reteNtioN AND orecloSUre AlterNAtiveS
lss ManamnAttend this session to discuss issues around the losses that servicers are working to manage
in their daily activities. Exchange ideas on how to reduce and or eliminate losses. Hear ideas
rom your peers on how to manage your claims department and claims system and whether
outsourcing claims is the way to go. Topics to be discussed include unreimbursed FC and REO
expenses, advance management, claims management and others.
Concurrent Sessions
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orecloSUre, BANKrUptcy, reo AND otHer DeAUlt iSSUeS
cun chans n reo Manamn and DssnForeclosure timerames continue to increase, and the mortgage industry is aced with
unprecedented challenges on the REO ront. Servicers and asset disposition companies
share the responsibility o ensuring neighborhood stability while strategically moving
assets. Hear expert panelists discuss REO trends, cost-efcient marketing strategies and
approaches to mitigating risk. Panelists also cover the latest on retail alternatives: auction;
bulk sale; rental; donation / public partnership (e.g. NCST / Habitat), including when and how
to think about each and consider the long-term impact o Protecting Tenants at Foreclosure.
Additional topics include: opening communications within deault, combating raud and how
to calculate the return on the repair dollar and its impact on communities.
:3 p.m.3: p.m.
regUlAtory reorM, coMpliANce AND AgeNcy UpDAteS
Sn Qua osh:A lk in h uu Sn oshWith all o the scrutiny around servicing quality, changes in government regulations,
GSA Servicing Alignment and the new GSE scorecarding process, is now the time to step up
quality control around loan servicing? This session looks at the market today, the issues o
quality loan servicing, quality borrower engagement, loss mitigation outreach, oreclosure
processing and documentation issues and the uture o third-party conrmation o servicingquality. The session brings together perspectives rom investors, servicers and third-party
review rms to explore this volatile topic and discuss expectations and best practices going
orward. Are you ready?
HoMe reteNtioN AND orecloSUre AlterNAtiveS
Bs pas n Manan Sh Sas2010 was the year o regulation and 2011 the year o execution. This panel takes a look
back at how the industry executed and how we can build upon that established oundation.
As servicers and service providers become more tenured at short sales, this panel exploreshow to use this knowledge to improve the process and discusses the ollowing questions:
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Wednesday, February 22:3 p.m.3: p.m. (Co)
BUSiNeSS StrAtegy AND operAtioNS
lan Uda: Addssn h chans HAMp and HAAFor the past three years, servicers have learned to comply with government programs,
including the Home Aordable Renance Program (HAMP) and Home Aordable
Foreclosure Alternatives (HAFA) program. New programs meant to provide additional help or
homeowners are now being challenged. With some orethought to compliance, a servicer can
navigate and avoid litigation in all areas o servicing. Panelists highlight the latest inormation on
ederal law claims, including HAMP and HAFA litigation, OCC Consent Order, CFPB challenges
to loss mitigation, Fair Debt Collections Practices Act (FDCPA), Equal Credit Opportunities
Act (ECOA) and litigation in connection with the oreclosure process. Get updated on state law
claims (including States Attorneys General Settlement with Servicers), claims against servicers
and claims against borrowers.
orecloSUre, BANKrUptcy, reo AND otHer DeAUlt iSSUeS
HA’s S cmnsan psaFHFA and HUD presented several alternatives to the single-amily mortgage servicing
pay model in January o 2011. Join our panel or a detailed exploration o ee-or-service,
including approaches to a reserve account structure. Discuss the pros and cons o the servicer
compensation proposals with the panelists and your peers and learn the potential impacts o
proposed structures on the servicing industry.
Concurrent Sessions
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Thursday, February 23: .m.:3 p.m.
BUSiNeSS StrAtegy AND operAtioNS
Kkn h B cams — gann an edn Dau Sn Dns lanFor years plainti’s attorneys have conducted weekend-long seminars styled as “Boot Camps,”
designed to provide tips and orm pleadings to attorneys intent upon delaying the oreclosure
process and seeking unwarranted monetary damages. This results in excess costs and delays to
the servicers, which eventually has a negative impact on the industry as a whole. The servicing
industry has been slow to react to this organized attack. This panel, consisting o attorneys
rom coast-to-coast, serves as a mini-boot camp or managers, in-house counsel and outside
law rms to discuss the latest trends and strategies used successully across the country.
BUSiNeSS StrAtegy AND operAtioNS
cmban audAs the industry continues to weave its way through the inventory o deaulted loans, the
opportunity or raud continues to escalate. Whether it is raud related to the loss mitigation
process, oreclosure and / or REO, valuation o property plays a major role in all o these areas.
Attend this session to discuss methods or identiying raud, improving quality control and
mitigating against raud throughout the deault continuum.
HoMe reteNtioN AND orecloSUre AlterNAtiveS
p psan — pn Nhbhds on Hus a a tm
With increasing oreclosure timerames as a result o our economic crisis coupledwith documentation delays, moratoriums and ser vicer restraint, the mortgage industry
is aced with the critical responsibility o ensuring properties are maintained.
Mortgage servicers , ield service providers and municipalities share the responsibility
o ensuring compliance despite the increasing risk o litigation and regulatory oversight.
Hear rom expert panelists, including servicers, government representatives and property
preservation companies, on how they navigate these obstacles to reduce neighborhood
blight and protect home values. By working collaboratively with municipalities and business
partners, the session asserts a united ront to discuss national strategies and evaluate best
practices or resolving these time-sensitive industry issues.
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Thursday, February 23: .m.:3 p.m. (Co)
regUlAtory reorM, coMpliANce AND AgeNcy UpDAteS
Sn Anmn ina — Susss and chanswh Adn hs Nw rqumnsConsistent with the Servicing Alignment Initiative (SAI), the GSEs have made wide-ranging
changes to servicing requirements designed to enhance and expedite borrower contact and
resolution and align key deault management requirements, including oreclosure timelines.
This panel o servicers discusses how they have adopted these changes or borrower contact,
delinquency management and oreclosure timelines. Hear about their areas o ocus, including
achieving greater consistency and efciency in servicing operations, expediting completion o
workout options and reducing the number o mortgages that ultimately result in oreclosure.
:5 p.m.:5 p.m.
orecloSUre, BANKrUptcy, reo AND otHer DeAUlt iSSUeS
Juda sus n tda’s ennmnThe events and trends o the past ew years have aected the various stages o the mortgage
deault process, particularly when dealing with a jurisdiction that ollows a judicial oreclosure
process. Judicial scrutiny, standing, mediation / loss mitigation and increased litigation all
have aected the procession o judicial oreclosures and the day-to-day processes o all
involved in the mortgage deault industry. Join our expert panelists as they discuss the most
important challenges and issues the industry is currently dealing with in judicial oreclosure
jurisdictions and what may be on the horizon.
HoMe reteNtioN AND orecloSUre AlterNAtiveS
Bw cmmunan n a ps-Spoc WdA major aspect o regulatory and policy ocus in 2011 has been on communication
with borrowers. With the ocus on customer-centric communication, what are servicers doing
right now to make sure they can manage the requirements in a cost eective and reliable way?
This session ocuses on how companies have created an approach and applied tools to address
the need to communicate with borrowers in a consistent and auditable way.
Concurrent Sessions
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BUSiNeSS StrAtegy AND operAtioNS
th Nw Nma: th Ba Nw Wd vnd ManamnWith consent orders in place, OCC directives issued and attorneys general settlements
about to be imposed, the world o servicing as we’ve known it has changed drastically and
will continue to do so going orward. In particular, vendor management and compliance
assurance has become one o the most critical aspects or all acets o the industry. Join a
panel o industry peers rom across the industry as they discuss trends and best-in-class
practices, which will acilitate compliance, streamline interactions and provide valuable
support or successul strategies, processes and procedures.
regUlAtory reorM, coMpliANce AND AgeNcy UpDAteS
da Banku rus Uda:
Nw rus, Nw rqumns, Nw SunsNew Federal Bankruptcy Rules go into eect across the nation on December 1, 2011.
There will be resulting changes and challenges to point o contact, reporting requirements
or charges and ees assessed on loans in bankruptcy and new discharge procedures. A ew
cases should begin to paint a clearer picture o how such matters will be viewed rom the
bench. This session addresses the continued ocus on loss mitigation and loan modications
in bankruptcy cases, as well as an update on other important aspects o the bankruptcy
process such as standing and MERS.
3: p.m.:3 p.m.
HoMe reteNtioN AND orecloSUre AlterNAtiveS
su Mdan and cunsn pamsJoin our panel o mediation process experts as they guide you through in-person and telephone
mediation. Panelists share what works, how to measure success and why it is important or
lenders and counsel to be prepared or mediation. Additionally, participants hear about how
Fannie Mae initiatives are progressing and cases where mediation may not be the best option
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Thursday, February 233: p.m.:3 p.m. (Co)
BUSiNeSS StrAtegy AND operAtioNS
Manan and pn MSr vausServicers — whether new or existing — need to have a solid understanding o the accounting
and nancial management tools used in the business. This session provides an overview
rom technical experts regarding strategies and techniques or valuing and hedging mortgage
servicing rights (MSRs). The ollowing questions are discussed: What risks need to be managed,
and what are the costs o doing so? How does loan type inuence servicing value? What
services and sotware tools are available to assist servicers in valuing their servicing rights?
Special attention will be given to valuing MSRs in distressed portolios, as well as potential
changes in servicer compensation and eects on MSRs.
orecloSUre, BANKrUptcy, reo AND otHer DeAUlt iSSUeS
Sa Sn — vws m h tnhsSome prime servicers have decided to outsource their delinquent servicing to sub-servicers
with high-touch capabilities in an eort to improve results. This panel provides viewpoints
rom both primary and special servicers. The session explores key issues, including how to
select a special sub-servicer, design the transition process, design joint work processes
(such as loan modication approvals) and implement oversight. Panelists also discuss the
challenges aced by special servicers who take over delinquent servicing portolios through
acquisition or sub-servicing, including how they manage the increasing regulatory requirements
and ways they prevent administrative problems and create seamless customer support.
Finally, this session looks at ways loss mitigation strategies may dier between primary andspecial servicers.
regUlAtory reorM, coMpliANce AND AgeNcy UpDAteS
Hw Husn and lsan W Afindus lan Sn Mds n This panel o industry, regulatory and legislative experts examines how the current state o U.S.
housing along with state and ederal legislation will aect all mortgage loan servicing models in
2012 and beyond.
Concurrent Sessions
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Friday, February 249: .m.:3 p.m.
Dau Su Sssn
Join your colleagues at the Super Session or an energetic discussion on the latest issues in
deault servicing. This year some o the items being covered are Dodd-Frank, condominiums
(super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modications,
investor-driven loss mitigation and other pertinent issues that will arise.
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Diamond
Platinum
Gold
Silver
MBA Thanks Our Sponsors
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America’s Inomart, Inc.
American Legal & Financial Network (ALFN)
American Modern Insurance Group
AMS Servicing, LLC
Asset Management Specialists Inc.
Asset Valuation & Marketing
Assurant Specialty Property
CampusMBACBCInnovis
Cityside Management Corporation
Claims Recovery Financial Services (CRFS)
Clear Capital
CSC
DataVeriy, Inc.
Dimont & Associates
DRI Management Systems, Inc.
Dyck-O’Neal, Inc.EMason, Inc.
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Equator, LLC
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Field Asset Services, Inc.
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Firm Solutions, LLC
First AmericanFive Brothers
Gissen and Zawyer Process Service, Inc.
Goodman Dean, Inc
Harland Financial Solutions
Hudson Cook, LLP / CounselorLibrary
Integrated Asset Services, LLC
Keystone Asset Management, Inc
LCS Receivables Management, LLC
Lender Processing Services, Inc.LOGS Network
Mortgage Bankers Association
Mortgage Cadence, LLC
Mortgage Contracting Services, LLC
Mortgage Lender Services, Inc.
MSI
Mymotioncalendar.com
National Field Representatives Inc.
Nationwide Title Clearing
NCP Solutions, LLCNectar Projects Inc.
NVMS
Overture Financial Solutions
Priority Field Service Inc.
Pro Teck Valuation Services
Proctor Financial, Inc.
ProVest, LLC
Quality Claims Management Corporation
Rekon TechnologiesReliance Field Services
REO Allegiance Inc.
Reverse Mortgage Solutions, Inc.
Saeguard Properties
ServiceLink, FNF’s National Lender Platorm
SourceMedia
Stewart Lender Services
Superior Home Services, Inc.
T.D. Service CompanyTenA Companies, Inc.
The IL Group
The Law Ofces o John D. Clunk Co., LPA
The National Firm, LLC
Trustee Corps
USFN
Venture Encoding Service, LTD
VPS
Walz GroupWestern Union Global Business Payments
Exhibitors As of 11/7/2011
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ExhibitsVisit www.mortgagebankers.org/servicing2012 or MBA’s National Mortgage Servicing
Conerence & Expo 2012 exhibit opportunities and Exhibitor Prospectus. For more
inormation call (202) 557-2791 or email [email protected].
AdvertisingAdvertise in MBA NewsLink and Mortgage Banking® magazine to promote your company
beore, during and ater MBA’s National Mortgage Servicing Conerence & Expo 2012.
For print advertising opportunities, call (203) 834-8832 or send an email to advertising@
mortgagebankers.org to get premium placement and learn more about additional
opportunities.
SponsorshipsSponsorship o MBA’s National Mortgage Servicing Conerence & Expo 2012 is a highlyvisible, cost-eective way to reach managers in servicing, deault, customer service, escrow
and reporting, as well as oreclosure and bankruptcy attorneys, consultants and many other
mortgage proessionals. The various levels o conerence sponsorship represent excellent
opportunities to tailor a visibility program that meets your specic marketing needs, while
positioning your company as a leader in the industry. Take advantage o this chance to deliver
your company’s message to nearly 2,000 attendees beore, during and ater the conerence.
For more inormation call (202) 557-2790 or email [email protected].
Afliate SpaceFor more inormation call (202) 557-2773 or email [email protected].
Extend Your Reach
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reGiStrAtioN iNForMAtioN
Conerence Registrant Inormation
You can register or the convention as well as make hotelreservations through our secured web store. Simplyvisit www.mortgagebankers.org and click Conerences& Events. You may reserve hotel accommodations onlyater you have registered and paid or MBA’s NationalMortgage Servicing Conerence & Expo 2012.
Note: Registrant badges can only be picked up by the
registered individual unless prior arrangements have
been made.
SubstitutionsSend requests in writing to the attention o “RegistrationSubstitutions” and include a $50 processing ee. See “FiveEasy Ways to Register” or contact inormation. To guaranteethat your name will appear on the nal registration list, yoursubstitution request must be received on or beore January24, 2012. Ater January 24, all substitutions must be doneon site.
Cancellations and Reunds• Cancellations received on or beore January 24:
Full reund minus $50 processing ee
• Cancellations received January 25–February 14: 50 percent penalty applied to all registrationcancellations
• February 14: No reunds made ater this date
Send substitution and cancellation requests by ax, mail,express mail or email (see inormation in “Five Easy Waysto Register”).
Special Group Discount Cancellations and Reunds PolicyI any person who has registered as part o the specialgroup discounted rates cancels their registration, thestandard Cancellations and Reunds policy will apply.In addition, the group discounted rates will be adjustedi applicable.
For More Inormation
Speaking OpportunitiesNorm Edwards, (202) 557-2793
trAVeL iNForMAtioN
Please contact Travel Incorporated, MBA’s ofcial travel
agency, to take advantage o special discounts on airare ancar rentals. Reservations will include 5–10 percent savingsdepending on the destination and meeting. To contact TravIncorporated, call (800) 524-3002. You may also contact ouofcial air carriers and car rental agencies directly. For moreinormation on participating carriers and discount codes, visthe convention web site at http://events.mortgagebankersorg/servicing2012/travel/.
Airare DiscountsPlease ask your travel or airline agent to use MBA’s airlincode when making your MBA travel arrangements. Usinthe appropriate meeting code will ensure discount savin
or you and help MBA track its airline volume. Please reto your conerence registration conrmation letter orairline codes and applicability.
Car Rental DiscountsMBA members can obtain discounts by contactingthe car rental agency directly and providing theidentication number.
Avis: www.avis.com; (800) 831-8000;Avis Worldwide Discount number – A369400
Budget: www.budget.com; (800) 527-0700; T495200
Hertz: www.hertz.com; (800) 654-2200; ID# 316138
Hotel AccommodationsThe cuto date or discounted hotel rates is January25, 2012. This does not ensure availability o rooms. Irooms are available until January 25, you will receive thdiscounted hotel rate. Ater January 25, reservations araccepted on a space available basis only, and you may bcharged the regular hotel rate. In order to receive MBA’sspecial negotiated room rate, contact the hotel directlyand state that you will be attending MBA’s NationalMortgage Servicing Conerence & Expo 2011.
Orlando World Center Marriott
Hotel & Convention Center8701 World Center DriveOrlando FL 32821
REGISTRATION AND TRAVEL INFORMATION
Online (Credit card)
http://store.mortgagebankers.org
Fax (Credit card)
(202) 289-0671
Scan and Email (Credit card)
Phone (800) 793-6222, select option 3
Monday–Friday, 9:00 a.m.–5:00 p.m. ET
Wire Transfer or ACH
Visit www.mortgagebankers.org/wiretransfer
Mail† Payable to: Mortgage Bankers Association
Mail to: Mortgage Bankers Association
PO Box 10448
Uniondale, New York 11555-0448
Express Mail†
Payable to: Mortgage Bankers Association
Mail to: Citi
1 RXR PlazaLockbox Lower Level, WLBX #10448
Attn: J Brady / N Richards
Uniondale, NY 11555
(800) 793-6222 (select option 3)† Use Express Mail for overnight deliveries to meet registration cutoff dates when applicable.
Express Mail only ensures postmark date for registration fees. Please allow 3–5 work ing days
for processing and confirmations.
eASy wAyS to reGiSter
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MBA REGISTRATION FORM ATTN: MBA Meetings
MBA’s National Mortgage Servicing Conerence & Expo 2012
February 21–24, 2012 Orlando World Center Marriott Hotel & Convention Center
Please check the appropriate category:
Registrations received with payment by January 24, 2012: Registrations received with payment after January 24, 2012:
□ MBA Member:* $1,015 □ Nonmember: $1,970 □ MBA Member:* $1,205 □ Nonmember: $2,170
Registrations received with payment between February 21–24, 2012:
□ MBA Member:* $1,205 □ Nonmember: $2,170
reGiStrANt iNForMAtioN
Please list this inormation as you wish it to appear on your badge and on the registration list.Please type or print. Photocopy orm or additional registrants.
M. / Ms. Fs nm Mi ls nm nckm
t Csom id nm**
Comp nm
Comp ass
C S Zp bsss Pho nm
bsss Fx nm em ass (ps pov o cv cofmos v em)
Pvos empo empo lss h two ys
* Subject to membership verication.
** To identiy your Customer ID Number, please see the printed number
located next to your name on the mail panel or call (800) 793-6222, select option 3. Not required to register.
□ I you have special needs addressed by the Americans with Disabilities Act, please check here and attach
a statement regarding your particular needs.
PAyMeNt iNForMAtioN
□ Payment Enclosed (Check Payable to: Mortgage Bankers Association)
Bill my: □ VISA □ MasterCard □ American Express □ Discover
C C acco# expo d
amo o Chg
nm as apps o C
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MBA GROUP REGISTRATION FORM ATTN: MBA Meetings
MBA’s National Mortgage Servicing Conerence & Expo 2012
February 21–24, 2012 Orlando World Center Marriott Hotel & Convention Center
Please check the appropriate category:
Early registration received with payment by Jan. 24, 2012: Regular registration received with payment after Jan. 24, 2012: □ 10–20 Registrations $975 per member □ 10–20 Registrations $1,165 per member □ 21+ Registrations $930 per member □ 21+ Registrations $1,120 per member
Need to register 21 or more? Contact MBA Registrations at [email protected]. Group discount pricing available
to MBA members only.* Reservations are accepted via ax only, (202) 289-0671, and all registrations must be submitted at the
same time. Please photocopy this orm and provide a separate registration orm or each member o your group.
reGiStrANt iNForMAtioN
Please list this inormation as you wish it to appear on your badge and on the registration list.
Please type or print. Photocopy orm or additional registrants.
M. / Ms. Fs nm Mi ls nm nckm
t Csom id nm**
Comp nm
Comp ass
C S Zp bsss Pho nm
bsss Fx nm em ass (ps pov o cv cofmos v em)
Pvos empo empo lss h two ys
* Subject to membership verication.
** To identiy your Customer ID Number, please see the printed number
located next to your name on the mail panel or call (800) 793-6222, select option 3. Not required to register.
□ I you have special needs addressed by the Americans with Disabilities Act, please check here and attacha statement regarding your particular needs.
PAyMeNt iNForMAtioN
□ Payment Enclosed (Check Payable to: Mortgage Bankers Association)
Bill my: □ VISA □ MasterCard □ American Express □ Discover
C C acco# expo d
amo o Chg
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a l
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b e r g
o M b a
M o r t g g S r v i c i g
M m r ? l r m o r
m r s h i p .
P R E S O R T S T A N d A R d
U S P O S T A G E
P A I D
W A S H I N G T O N d C
P e r m i t N o .
3 1 9 9
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Exhibit Hours
Tuesday,February 214:00 p.m.-7:00 p.m.
Wednesday,February 2210:30 a.m.-6:00 p.m.
Thursday,February 2310:30 a.m.-4:00 p.m. Booth Prices
FloorplanDownload Application
Online Application
or Select by Products & Services
Company Booth Products & Serv ices
A2Z Field Services 112 Field Inspection/Property Preservation
ABC Legal Services 515 Default Services
ACS, A Xerox Company 304 Other
ADFITECH, Inc. 1304 Quality Assurance/Contract Services
All Risks, LTD 821 Asset Management, Insurance Products
Allcounty Legal Support
Inc/Alstate Process Service, Inc.
608 Due Diligence, Document Services, Foreclosure/Reconveyance Services
America's Infomart, Inc. 417 Field Inspection/Property Preservation, Appraisal Systems/Services, Asset Management, Real
Estate Information Services, Default Services, Foreclosure/Reconveyance Services
American Legal & FinancialNetwork (ALFN) 500 Attorneys, Associations, Default Services, Foreclosure/Reconveyance Services,Education/Training
American Modern Insurance
Group
412 Insurance Products
AMS Servicing, LLC 408 Asset Management, Outsource Specialists, Default Services
Asset Management Specialists
Inc.
815 Other
Asset Valuation & Marketing 116 Due Diligence, Portfolio Analysis/Valuation/Hedging, Automated Property Valuations
Enter Company Name or Booth Number Search or Select by Products & Services Filter Reset All
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Assurant Specialty Property 300 Field Inspection/Property Preservation, Asset Management
Auction.com 1017 Asset Management, Other, Default Services, Foreclosure/Reconveyance Services, Title
Insurance/Services
Aurora Bank FSB 1200 Other
BestAssets 605 Field Inspection/Property Preservation, Asset Management, Outsource Specialists, Default
Services
CBCInnovis 1011 Fraud Detection Services, Tax Return Verification Services, Credit Reporting/Scoring Products
Automated Property Valuations, Flood Information/Determination/Certification Services
Cityside Management
Corporation
415 Field Inspection/Property Preservation, Asset Management
Claims Recovery Financial
Services (CRFS)
817 Due Diligence, Default Services, Consultants, Education/Training
Clear Capital 1001 Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Portfol
Analysis/Valuation/Hedging, Automated Property Valuations
Code Violation Services, Inc. 520 Risk Management Data/Services/Systems, Due Diligence, Real Estate Information Services
Consulting Plus, Inc. Document Management/Workflow Systems, Mortgage Technology Products/Services,
Underwriting Systems/Services, Web Site Designers, Internet Services/Technology Products
CoreLogic 200 Mortgage Technology Products/Services, Real Estate Information Services, Default Services
CSC 410 Document Management/Workflow Systems, Due Diligence, Mortgage Technology
Products/Services, Financial Programs, Internet Services/Technology Products
CT Lien Solutions 203 Banking Services, Due Diligence, Electronic Document Delivery, Document Tracking/E-
Recording, eMortgage Solution Providers, Document Services
Default Attorney Group 1012 Attorneys, Education/Training
Digital Risk, LLC 419 Risk Management Data/Services/Systems, Due Diligence, Fraud Detection Services, Default
Services, Quality Assurance/Contract Services
Dimont & Associates 911 Other, Default Services
DRI Management Systems, Inc. 403 Business Forms/Automated Solutions, Internet Services/Technology Products
Dyck-O'Neal, Inc. 507 Subservicers, Default Services
ELM Services, LLC 513 Document Management/Workflow Systems, Due Diligence, eMortgage Solution Providers,
Consultants, Flood Information/Determination/Certification Services
eMason, Inc. 1008 Other
eMortgage Logic, LLC 1013 Due Diligence, Portfolio Analysis/Valuation/Hedging, Automated Property Valuations
Epiq Systems, Inc. 101 Other
Equator, LLC 701 Other
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Exhibit Hours
Tuesday,February 214:00 p.m.-7:00 p.m.
Wednesday,February 2210:30 a.m.-6:00 p.m.
Thursday,February 2310:30 a.m.-4:00 p.m. Booth Prices
FloorplanDownload Application
Online Application
or Select by Products & Services
Company Booth Products & Serv ices
FEI, LLC 913 Field Inspection/Property Preservation, Default Services
FICS 909 Mortgage Technology Products/Services
Field Asset Services, Inc. 707 Other
Firefly Legal Inc. 702 Default Services
Firm Solutions, LLC 113 Other
First American Mortgage
Services
609 Asset Management, Default Services, Foreclosure/Reconveyance Services, Title
Insurance/Services
First Valuation 205 Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Other
Fiserv 519 Mortgage Technology Products/Services, Electronic Document Delivery, Default Services
Five Brothers 213 Document Management/Workflow Systems, Field Inspection/Property Preservation, Asset
Management Systems, Default Services, Foreclosure/Reconveyance Services, Automated
Property Valuations
FNC, Inc. 1202 Mortgage Technology Products/Services, Appraisal Systems/Services, Electronic Document
Delivery, Fraud Detection Services
Freddie Mac 409 Other
FSSI 1110 Document Management/Workflow Systems, Electronic Document Delivery, Document Services
Outsource Specialists, Internet Services/Technology Products
Enter Company Name or Booth Number Search or Select by Products & Services Filter Reset All
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GCC Servicing Systems 209 Mortgage Technology Products/Services, Internet Services/Technology Products
Gissen and Zawyer Process
Service, Inc.
812 Default Services
Goodman Dean, Inc 902 Appraisal Systems/Services, Asset Management, Default Services
Harland Financial Solutions 806 Risk Management Data/Services/Systems, Mortgage Technology Products/Services, Electronic
Document Delivery, eMortgage Solution Providers, Other
Home Depot U.S.A., Inc. 310 Other
HousingWire 308 Publishers
Hudson Cook,
LLP/CounselorLibrary
1108 Attorneys, Publishers
iGATE Patni 1204 Document Management/Workflow Systems, Mortgage Technology Products/Services,
Integration Services, eMortgage Solution Providers, Outsource Specialists
iMortgage Services 1306 Due Diligence, Appraisal Systems/Services, Asset Management, Fraud Detection Services, Tit
Insurance/Services
Integrated Asset Services, LLC 307 Due Diligence, Asset Management, Portfolio Analysis/Valuation/Hedging, Default Services,
Automated Property Valuations
Interthinx 618 Risk Management Data/Services/Systems, Fraud Detection Services, Quality
Assurance/Contract Services
Keystone Asset Management,
Inc
907 Asset Management, Other, Outsource Specialists, Default Services
LCS Receivables Management,
LLC
405 Other
Lender Processing Services, Inc. 901 Mortgage Technology Products/Services, Default Services, Consultants
LERETA, LLC 511 Other
Lincoln Appraisal & Settlement
Services
920 Appraisal Systems/Services, Title Insurance/Services
LOGS Network 713 Attorneys, Default Services, Title Insurance/Services
M & M Mortgage Services, Inc. 900 Other
Matt Martin Real Estate
Management, LLC
516 Asset Management
McCalla Raymer, LLC 711 Attorneys, Foreclosure/Reconveyance Services
Miken Construction 1308 Field Inspection/Property Preservation, Other
Miniter Group 1112 Mortgage Technology Products/Services, Insurance Products, Mortgage Bankers, Mortgage
Brokers, Outsource Specialists
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Morningstar, Inc 1314 Due Diligence, Mortgage Technology Products/Services, Real Estate Information Services,
Portfolio Analysis/Valuation/Hedging, Rating Agencies
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Exhibit Hours
Tuesday,February 214:00 p.m.-7:00 p.m.
Wednesday,February 2210:30 a.m.-6:00 p.m.
Thursday,February 2310:30 a.m.-4:00 p.m. Booth Prices
FloorplanDownload Application
Online Application
or Select by Products & Services
Company Booth Products & Serv ices
Mortgage Cadence, LLC 805 Document Management/Workflow Systems, Mortgage Technology Products/Services,
Information Security Technology/Services, Document Services, Default Services
Mortgage Contracting Services,
LLC
601 Field Inspection/Property Preservation
Mortgage Lender Services, Inc. 312 Default Services, Foreclosure/Reconveyance Services
MSI 700 Field Inspection/Property Preservation
Mymotioncalendar.com 1102 Strategic Staffing, Attorneys, Outsource Specialists, Internet Services/Technology Products
National Creditors Connection,
Inc.
1318 Field Inspection/Property Preservation, Other, Outsource Specialists
National Field Representatives
Inc.
406 Field Inspection/Property Preservation
Nations Title Agency 816 Other
Nationwide Title Clearing 1006 Mortgage Technology Products/Services, Secondary Market Systems/Services, Electronic
Document Delivery, Other, Document Services, Outsource Specialists, Assignments,
Release/Assignment Services
NCP Solutions, LLC 509 Electronic Document Delivery, Document Services, Outsource Specialists
Nectar Projects Inc. 401 Trustees, Default Services, Foreclosure/Reconveyance Services
Enter Company Name or Booth Number Search or Select by Products & Services Filter Reset All
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NVMS 1104 Field Inspection/Property Preservation
Orion Financial Group, Inc. 620 Document Services, Outsource Specialists, Assignments, Automated Property Valuations, Floo
Information/Determination/Certification Services
Overture Financial Solutions 612 Risk Management Data/Services/Systems, Mortgage Technology Products/Services,
Underwriting Systems/Services, Internet Services/Technology Products
PFS, Inc. 614 Field Inspection/Property Preservation, Other
Priority Field Services Inc. 814 Field Inspection/Property Preservation
Pro Teck Valuation Services 1322 Risk Management Data/Services/Systems, Due Diligence, Appraisal Systems/Services, Real
Estate Information Services, Portfolio Analysis/Valuation/Hedging
Proctor Financial, Inc. 704 Mortgage Technology Products/Services, Insurance Products, Outsource Specialists
Prommis Solutions, LLC 309 Default Services, Foreclosure/Reconveyance Services
ProVest, LLC 1100 Default Services
QBE FIRST 301 Realty Tax Services, Insurance Products
Quality Claims Management
Corporation
917 Other, Default Services
Quality Mortgage Services, LLC 1206 Due Diligence, Quality Assurance/Contract Services
RCS Recovery Services, LLC 311 Other
Real Integrated Technology, LLC 306 Due Diligence, Mortgage Technology Products/Services, Internet Services/Technology
Products, Consultants
Real Time Resolutions, Inc. 915 Deficiency Recovery, Other, Subservicers, Outsource Specialists, PortfolioAnalysis/Valuation/Hedging
Rekon Technologies 714 Document Management/Workflow Systems, Secondary Market Systems/Services, Assignment
Foreclosure/Reconveyance Services, Release/Assignment Services
Reliance Field Services 206 Field Inspection/Property Preservation, Default Services, Foreclosure/Reconveyance Services
REO Allegiance Inc. 914 Other
REOMAC 110 Associations
Reverse Mortgage Solutions, Inc. 1320 Asset Management, Mortgage Bankers, Subservicers, Default Services, Consultants
Richmond Monroe Group, Inc. 125 Document Management/Workflow Systems, Document Services, Outsource Specialists,
Assignments, Release/Assignment Services
Safeguard Properties 801 Field Inspection/Property Preservation, Default Services, Foreclosure/Reconveyance Services
Sapiens Americas Corp Risk Management Data/Services/Systems, Mortgage Technology Products/Services, Business
Forms/Automated Solutions, eMortgage Solution Providers
ServiceLink, FNF's National
Lender Platform
501 Appraisal Systems/Services, Asset Management, Integrated Closing Services, Default Services
Title Insurance/Services
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Exhibit Hours
Tuesday,February 214:00 p.m.-7:00 p.m.
Wednesday,February 2210:30 a.m.-6:00 p.m.
Thursday,February 2310:30 a.m.-4:00 p.m. Booth Prices
FloorplanDownload Application
Online Application
or Select by Products & Services
Company Booth Products & Serv ices
SourceMedia 610 Other
Spectrum Field Services Inc 1010 Field Inspection/Property Preservation, Asset Management
Sperlonga Data & Analytics 518 Risk Management Data/Services/Systems, Due Diligence, Mortgage TechnologyProducts/Services
Stewart Lender Services 809 Asset Management, Integrated Closing Services, Default Services, Title Insurance/Services
Superior Home Services, Inc. 606 Other
T.D. Service Company 904 Trustees, Document Management/Workflow Systems, Default Services,
Foreclosure/Reconveyance Services, Release/Assignment Services
TenA Companies, Inc. 1316 Outsource Specialists, Quality Assurance/Contract Services
The IL Group 615 Insurance Products, Flood Information/Determination/Certification Services
The Law Offices of John D.
Clunk Co., LPA
313 Mortgage Technology Products/Services, Foreclosure/Reconveyance Services, Title
Insurance/Services
The National Firm, LLC 919 Attorneys, Education/Training
Trustee Corps 514 Other
Urban Lending Solutions 1014 Underwriting Systems/Services, Integrated Closing Services, Outsource Specialists, Title
Insurance/Services, Automated Property Valuations
Enter Company Name or Booth Number Search or Select by Products & Services Filter Reset All
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USFN 1003 Trustees, Attorneys, Publishers, Education/Training
Venture Encoding Service, LTD 1009 Electronic Document Delivery, Other
VPS 210 Field Inspection/Property Preservation, Asset Management, Other
Walz Group 1312 Other
Western Union Global Business
Payments
201 Other
Wetzel Trott 617 Underwriting Systems/Services, Fraud Detection Services, Outsource Specialists, Quality
Assurance/Contract Services
Wilson & Associates, P.L.L.C. 810 Other
Wolters Kluwer Financial
Services
1310 Document Management/Workflow Systems, Mortgage Technology Products/Services
Xactware Solutions, Inc. 114 Internet Services/Technology Products
Zackin Publications 621 Publishers
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ompany: Allcounty Legal Support Inc/Alstate Process Service, Inc.
Booth: 608
Products &
Services:
Due Diligence, Document Services, Foreclosure/Reconveyance Services
Address: 60 Burt Dr Ste 2
Deer Park, NY 11729-5781
Phone: (631) 667-1800
Fax: (631) 667-0302
Websi te URL: http://www.AlstateProcessService.co
Allcounty and Alstate have provided top quality comprehensive attorney services to lenders and law firms specializing in foreclosure and
eviction.
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C om pany : Default Attorney Group
B o o t h : 1012
P r o d u c t s
&
S er v i c es :
Attorneys, Education/Training
A ddr es s : 11895 Purcell Rd
Lovettsville, VA 20180-1821
P hone: (703) 282-2941
F ax :
Webs i t e
URL:
http://www.defaultattorneygroup.com
DAG is a consortium of creditors' rights law firms from across the U.S. with
representation in 25 states. DAG's Default Symposium Program brings high
quality, customized default and REO training to your back yard in convenient
locations near you
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Company: LOGS Network
Booth: 713
Products &
Services:
Attorneys, Default Services, Title Insurance/Services
Address: 2121 Waukegan Rd Ste 300
Bannockburn, IL 60015-1831
Phone: (847) 770-4141
Fax: (847) 879-4847
Websi te URL:
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Company: Orion Financial Group, Inc.
Booth: 620
Products &
Services:
Document Services, Outsource Specialists, Assignments, Automated Property Valuations, Flood
Information/Determination/Certification Services
Address: 2860 Exchange Blvd Ste 100
Southlake, TX 76092-9151
Phone: (817) 424-1175
Fax: (817) 424-1172
Websi te URL: http://www.orionfgi.com
Orion Financial Group, Inc. is the industry partner for assignments, title chain clean-up, lien releases, document retrieval, and beneficiary
research. Protect your investment and improve compliance with Orion.
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Company: Rekon Technologies
Booth: 714
Products &
Services:
Document Management/Workflow Systems, Secondary Market Systems/Services, Assignments, Foreclosure/Reconveyance
Services, Release/Assignment Services
Address: 1 S Fair Oaks Ave Ste 206
Pasadena, CA 91105-1945
Phone: (626) 577-4350
Fax: (626) 577-4360
Websi te URL: http://www.rekon.com
Rekon Technologies is a preferred software provider for top loan servicers. Solutions include Rekon, which enables efficient document
preparation, tracking and recording and doc trak, for effective, management and tracking of files,
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Company: Richmond Monroe Group, Inc.
Booth: 125
Products &
Services:
Document Management/Workflow Systems, Document Services, Outsource Specialists, Assignments, Release/Assignment
Services
Address: PO Box 101
Kimberling City, MO 65686-0101
Phone: (417) 447-2931
Fax: (888) 308-8458
Websi te URL: http://www.richmondmonroe.com
.
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Home
ontac t In fo rmat ion :
ogram Information: 00) 793-6222,
lect option 3
xhibit Information:
02) 557-2791
ponsorship Information:
02) 557-2790
dvertising:
03) 834-8832
Note: Meeting rooms may change, so please refer to the on-site program for final locations.
Schedule subject to change. To see a complete event listing or to plan your schedule, click on "Create Custom Itinerary" below.
Create Custom Itinerary »
Concurrent Session
Da y Time Event Event Topic Loca
Tuesday, February 21, 2012
02/21 2:00
p.m.-
3:30
p.m.
Servicer-Only Roundtable Discussion: An MBA Member Event (Closed) Special Event
Wednesday, February 22, 2012
02/22 8:30
a.m.-
10:15
a.m.
Opening General Session: The 2012 Political Landscape and Industry
Outlook from Washington
General Session
02/22 11:00
a.m.-
12:30
p.m.
Loss Management Home Retention and Foreclosure
Alternatives
02/22 11:00
a.m.-
12:30
p.m.
Current Challenges in REO Management and Disposition Foreclosure, Bankruptcy and other
Default Issues
02/22 11:00
a.m.-
12:30
p.m.
Single Point of Contact: What's Working? What's Not? Servicer
Perspectives
Business Strategy and Operations
02/22 11:00
a.m.-
12:30
p.m.
Understanding Performance Management and Industry Scorecards Regulatory Reform, Compliance,
Agency Updates
02/22 1:30
p.m.-
3:00
p.m.
Litigation Update: Addressing the Challenges of HAMP and HAFA Business Strategy and Operations
02/22 1:30
p.m.-
3:00
p.m.
Servicing Quality Oversight: A Look Into the Future of Servicing
Oversight
Regulatory Reform, Compliance,
Agency Updates
02/22 1:30
p.m.-
3:00
p.m.
Best Practices in Managing Short Sales Home Retention and Foreclosure
Alternatives
02/22 1:30
p.m.-
3:00
p.m.
FHFA's Servicer Compensation Proposal Foreclosure, Bankruptcy and other
Default Issues
Reset FilterConcurrent Session
Filter by
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ote: Meeting rooms may change, so please refer to the on-site program for final locations.
chedule subject to change. To see a complete event listing or to plan your schedule, click on "Create Custom Itinerary" below.
reate Custom Itinerary »
Concurrent Session
Da y T ime Event Event Top ic Locat
Wednesday, February 22, 2012
02/22 3:15
p.m.-
4:45
p.m.
General Session: HUD, VA, Ginnie Mae, Freddie Mac Forum General Session
Thursday, February 23, 2012
02/23 9:15
a.m.-
10:45
a.m.
General Session: Outlook on the Mortgage Market and the Economy General Session
02/23 11:00
a.m.-
12:30
p.m.
Kicking the Boot Camps - Gaining an Edge in Default Servicing
Defensive Litigation
Business Strategy and Operations
02/23 11:00
a.m.-12:30
p.m.
Property Preservation - Protecting Neighborhoods One House at a
Time
Home Retention and Foreclosure
Alternatives
02/23 11:00
a.m.-
12:30
p.m.
Combating Fraud Business Strategy and Operations
02/23 11:00
a.m.-
12:30
p.m.
Servicing Alignment Initiative - Successes and Challenges with
Adopting these New Requirements
Regulatory Reform, Compliance,
Agency Updates
02/23 1:45
p.m.-
2:45
p.m.
The New Normal: The Brave New World of Vendor Management Business Strategy and Operations
02/23 1:45
p.m.-
2:45
p.m.
Federal Bankruptcy Rules Update: New Rules, New Requirements,
New Solutions
Regulatory Reform, Compliance,
Agency Updates
02/23 1:45 Borrower Communication in a Post-SPOC World Home Retention and Foreclosure
Reset Filter Concurrent Session Filter by Top
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p.m.-
2:45
p.m.
Alternatives
02/23 1:45
p.m.-
2:45
p.m.
Judicial Foreclosures in Today's Environment Foreclosure, Bankruptcy and other
Default Issues
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Note: Meeting rooms may change, so please refer to the on-site program for final locations.
Schedule subject to change. To see a complete event listing or to plan your schedule, click on "Create Custom Itinerary" below.
Create Custom Itinerary »
Concurrent Session
Da y T ime Event Event Top ic Locat io
Thursday, February 23, 2012
02/23 3:00
p.m.-
4:30
p.m.
How Housing and Legislation Will Affect Industry Loan
Servicing Models in 2012
Regulatory Reform, Compliance,
Agency Updates
02/23 3:00
p.m.-
4:30
p.m.
Managing and Protecting MSR Values Business Strategy and Operations
02/23 3:00
p.m.-
4:30
p.m.
Foreclosure Mediation and Counseling Programs Home Retention and Foreclosure
Alternatives
02/23 3:00
p.m.-
4:30p.m.
Special Servicing - Views from the Trenches Foreclosure, Bankruptcy and other
Default Issues
Friday, February 24, 2012
02/24 9:00
a.m.-
12:30
p.m.
Default Super Session General Session
Reset Filter Concurrent Session Filter by Topic
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Servicer -Only Roundt able Discussion: An MBA Member Event (Closed)
February 21, 2012
2:00 p.m.-3:30 p.m.
Once again, we are offering a closed-door, facilitated peer group roundtable for senior management of servicing institutions. MBA will conduct a short
survey on key topics prior to the roundtable and an agenda will be distributed. A senior servicing executive will lead the roundtable, in coordination wi
MBA staff. This intimate discussion is an invaluable opportunity to hear how others in servicing are dealing with the same issues that you are facing. A
participants are encouraged to contribute insights and ideas.
You must be a conference registrant with a mortgage servicing institution and an MBA member to attend this roundtable. Be sure to sign up for this
session in advance (after registering for the conference) by contacting [email protected].
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Opening General Sess ion: The 2012 Pol i t i ca l Landscape and Indust ry Out look f rom Washington
February 22, 2012
8:30 a.m.-10:15 a.m.
Kick off your conference with our keynote speaker CNN Political Analyst Paul Begala. With 2012 being an election year, Begala analyzes the political
playing field and shares his predictions for November. He is part of the CNN political team that won an Emmy for its coverage of the 2006 elections a
a Peabody Award for its coverage of the 2008 presidential election. Begala served as counselor to President Clinton in the White House, where he
helped define and defend the Administration’s agenda, from the State of the Union Address to the economic, domestic and international issues the W
House faces each day. Clinton has described Begala as, “a wit dynamo from Sugar Land, Texas… who brought energy, focus and credibility to our
efforts.” After Begala speaks, stay to hear key staff from the OCC, FHFA and CFPB discuss recent industry developments and how they affect
residential mortgage servicing.
Speaker(s) :
Debra W. Still, CMB (Welcome Remarks)
Chairman-Elect
Mortgage Bankers Association
Paul Begala
Political Analyst
CNN
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Loss Management
February 22, 2012
11:00 a.m.-12:30 p.m.
Attend this session to discuss issues around the losses that servicers are working to manage in their daily activities. Exchange ideas on how to reduc
and or eliminate losses. Hear ideas from your peers on how to manage your claims department and claims system and whether outsourcing claims is
the way to go. Topics to be discussed include unreimbursed FC and REO expenses, advance management, claims management and others.
Moderator :
David A. Hurt
Senior Vice President - Business Development
CoreLogic
Speaker(s) :
Jodi Gaines
Chief Executive Officer
Claims Recovery Financial Services (CRFS)
Sarah P. Martin
Chief - Single Family Claims Branch
Department of Housing and Urban Development
Dennis G. StoweChief Executive Officer
Residential Credit Solutions, Inc.
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Current Chal lenges in REO Management and D ispos i t ion
February 22, 2012
11:00 a.m.-12:30 p.m.
Foreclosure timeframes continue to increase, and the mortgage industry is faced with unprecedented challenges on the REO front. Servicers and asse
disposition companies share the responsibility of ensuring neighborhood stability while strategically moving assets. Hear expert panelists discuss REO
trends, cost-efficient marketing strategies and approaches to mitigating risk. Panelists also cover the latest on retail alternatives: auction; bulk sale;
rental; donation / public partnership (e.g. NCST / Habitat), including when and how to think about each and consider the long-term impact of Protectin
Tenants at Foreclosure. Additional topics include: opening communications within default, combating fraud and how to calculate the return on the rep
dollar and its impact on communities.
Moderator :
Caroline W. Reaves
Chief Executive Officer
Mortgage Contracting Services, LLC
Speaker(s) :
Jeff Connell
Senior Vice President
Nationstar Mortgage LLC
Alan Jaffa
Chief Executive OfficerSafeguard Properties
Mark P. Paniccia
Group Vice President - REO
Sun Trust Mortgage, Inc.
David Sunlin
Senior Vice President
Bank of America
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Single Point o f Contac t : What 's Work ing? What 's Not? Serv icer Perspect ives
February 22, 2012
11:00 a.m.-12:30 p.m.
This panel of experts explores the implementation of a single point of contact (SPOC) and quality right party contact (QRPC) for borrower
communications in the event of default. The panel of servicer experts discusses definitions and varying interpretations of SPOC, with particular empha
on current regulatory thinking, and share implementation war stories and challenges. Special emphasis is placed on workflow management solutions,
technology enhancements and position descriptions. Preliminary feedback from borrowers is shared. Finally, the panel will delve into SPOC adoption f
servicers not under consent orders and incorporation into industry servicing standards.
Moderator :
Robert Caruso
Executive Managing Director, Default Management Services
Lender Processing Services, Inc.
Speaker(s) :
Raymond S. Barbone
Executive Vice President - Mortgage Services
BankUnited
Randy Bockenstedt
Senior Vice President – Default Operations
Wells Fargo Home Mortgage
Patrick Carey
Senior Vice President, Held for Investment and Specialty Segment
Bank of America
James B. Rodgers, Jr.
Senior Vice President of Default
Everhome Mortgage
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Unders tanding Per formance Management and Indust ry Scorecards
February 22, 2012
11:00 a.m.-12:30 p.m.
The agencies have made sweeping changes to how they measure servicer performance by instituting revised measurements, criteria and associated
incentives and remedies that focus on raising the bar on servicer performance. Join executives from Freddie Mac and Fannie Mae to gain an in-depth
understanding of the Freddie Mac Servicing Success Program and the Fannie Mae S.T.A.R. Program. Discussion focuses on performance measurem
methodology, criteria, alignment with the objectives of the joint-GSE Servicing Alignment Initiative and how current trends may influence the evolution
these programs in the future. Hear how servicers have adopted these performance standards and are using them today to make improvements.
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Li t igat ion Update: Address ing the Chal lenges of HAMP and HAFA
February 22, 2012
1:30 p.m.-3:00 p.m.
For the past three years, servicers have learned to comply with government programs, including the Home Affordable Refinance Program (HAMP) an
Home Affordable Foreclosure Alternatives (HAFA) program. New programs meant to provide additional help for homeowners are now being challenge
With some forethought to compliance, a servicer can navigate and avoid litigation in all areas of servicing. Panelists highlight the latest information on
federal law claims, including HAMP and HAFA litigation, OCC Consent Order, CFPB challenges to loss mitigation, Fair Debt Collections Practices Act
(FDCPA), Equal Credit Opportunities Act (ECOA) and litigation in connection with the foreclosure process. Get updated on state law claims (including
States Attorneys General Settlement with Servicers), claims against servicers and claims against borrowers.
Moderator :
Larry W. Johnson
Senior Managing Partner
Johnson & Freedman, LLC
Speaker(s) :
Daniel C. Consuegra
Managing Partner
Law Office of Daniel C. Consuegra
Thomas J. Fritzlen
AttorneyMartin, Leigh, Laws & Fritzlen, PC
Jennifer Monty Rieker
Attorney
Welman, Weinberg & Reis, Co., L.P.A.
Anne Sutherland
Executive Vice President and Legal Counsel
Nationstar Mortgage LLC
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Servic ing Qual i ty Overs ight : A Look Into t he Future of Serv ic ing Overs ight
February 22, 2012
1:30 p.m.-3:00 p.m.
With all of the scrutiny around servicing quality, changes in government regulations, GSA Servicing Alignment and the new GSE scorecarding process
now the time to step up quality control around loan servicing? This session looks at the market today, the issues of quality loan servicing, quality
borrower engagement, loss mitigation outreach, foreclosure processing and documentation issues and the future of third-party confirmation of servicin
quality. The session brings together perspectives from investors, servicers and third-party review firms to explore this volatile topic and discuss
expectations and best practices going forward. Are you ready?
Speaker(s) :
Scott Gillen, CMB, AMP
Senior Vice President - Strategic Initiatives
Stewart Lender Services
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Best Prac t ic es in Managing Shor t Sales
February 22, 2012
1:30 p.m.-3:00 p.m.
2010 was the year of regulation and 2011 the year of execution. This panel takes a look back at how the industry executed and how we can build up
that established foundation. As servicers and service providers become more tenured at short sales, this panel explores how to use this knowledge to
improve the process and discusses the following questions: What is the plan of servicers in the year to come? How to improve the short sale proces
How to capture more short sale? What technology is currently being used and what is still needed?
Moderator :
Jane Kennedy
National Sales Executive Default Services
ServiceLink, FNF's National Lender Platform
Speaker(s) :
James I. Davis
Executive Vice President
American Home Mortgage Servicing, Inc.
Leo Esposito
Vice President - Loss Mitigation
ServiceLink, FNF's National Lender Platform
Robert Hora
Executive Vice President
Bank of America
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FHFA's Servicer Compensation Proposal
February 22, 2012
1:30 p.m.-3:00 p.m.
FHFA and HUD presented several alternatives to the single-family mortgage servicing pay model in January of 2011. Join our panel for a detailed
exploration of fee-for-service, including approaches to a reserve account structure. Discuss the pros and cons of the servicer compensation proposals
with the panelists and your peers and learn the potential impacts of proposed structures on the servicing industry.
Moderator :
James P. Gross
Vice President of Financial Accounting and Public Policy
Mortgage Bankers Association
Speaker(s) :
Theodore Tozer
President
Ginnie Mae
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Kick ing the Boot Camps - Gain ing an Edge in Defaul t Serv ic ing Defens ive L i t igat ion
February 23, 2012
11:00 a.m.-12:30 p.m.
For years plaintiff's attorneys have conducted weekend-long seminars styled as "Boot Camps," designed to provide tips and form pleadings to attorney
intent upon delaying the foreclosure process and seeking unwarranted monetary damages. This results in excess costs and delays to the servicers,
which eventually has a negative impact on the industry as a whole. The servicing industry has been slow to react to this organized attack. This panel,
consisting of attorneys from coast-to-coast, serves as a mini-boot camp for managers, in-house counsel and outside law firms to discuss the latest
trends and strategies used successfully across the country.
Moderator :
Linda S. Finley
Shareholder
Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C.
Speaker(s) :
D. Keith Andress, Esq.
Shareholder
Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C.
Robert T. Finlay
Partner
Wright, Finlay & Zak, LLP
Kelly Herzik
Shareholder
Morris, Laing, Evans, Brock & Kennedy, Chtd.
Susan E. Reid
General Counsel
McCalla Raymer, LLC
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Proper ty Preservat ion - Protec t ing Neighborhoods One House at a T ime
February 23, 2012
11:00 a.m.-12:30 p.m.
With increasing foreclosure timeframes as a result of our economic crisis coupled with documentation delays, moratoriums and servicer restraint, the
mortgage industry is faced with the critical responsibility of ensuring properties are maintained. Mortgage servicers, field service providers and
municipalities share the responsibility of ensuring compliance despite the increasing risk of litigation and regulatory oversight. Hear from expert panelis
including servicers, government representatives and property preservation companies, on how they navigate these obstacles to reduce neighborhood
blight and protect home values. By working collaboratively with municipalities and business partners, the session asserts a united front to discuss
national strategies and evaluate best practices for resolving these time-sensitive industry issues.
Moderator :
Sherilee Massier
Assistant Vice President
Well Fargo Home Mortgage
Speaker(s) :
Vicky Beever
Operation Unit Manager
JP Morgan Chase
William Collins
Mortgage Housing Specialist, GTRU.S. Department of Housing and Urban Development
Tracy Hager
Vice President of Operations
Mortgage Contracting Services, LLC
Alan Jaffa
Chief Executive Officer
Safeguard Properties
David Sunlin
Senior Vice President
Bank of America
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Servic ing Al ignment In i t ia t i ve - Successes and Chal lenges w i th Adopt ing these New Requi rements
February 23, 2012
11:00 a.m.-12:30 p.m.
Consistent with the Servicing Alignment Initiative (SAI), the GSEs have made wide-ranging changes to servicing requirements designed to enhance a
expedite borrower contact and resolution and align key default management requirements, including foreclosure timelines. This panel of servicers
discusses how they have adopted these changes for borrower contact, delinquency management and foreclosure timelines. Hear about their areas of
focus, including achieving greater consistency and efficiency in servicing operations, expediting completion of workout options and reducing the numb
of mortgages that ultimately result in foreclosure.
Speaker(s) :
Robert E. Kimble
Senior Vice President, Servicing Policy & Quality Assurance
Freddie Mac
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Federal Bankrupt cy Rules Update: New Rules , New Requi rements , New Solut ions
February 23, 2012
1:45 p.m.-2:45 p.m.
New Federal Bankruptcy Rules go into effect across the nation on December 1, 2011. There will be resulting changes and challenges to point of cont
reporting requirements for charges and fees assessed on loans in bankruptcy and new discharge procedures. A few cases should begin to paint a
clearer picture of how such matters will be viewed from the bench. This session addresses the continued focus on loss mitigation and loan modificatio
in bankruptcy cases, as well as an update on other important aspects of the bankruptcy process such as standing and MERS.
Moderator :
Dan West
Managing Attorney
South & Associates
Speaker(s) :
Michael S. Arnovitz
Shareholder, Managing Attorney
Reimer Arnovitz Chernek & Jeffrey Co., LPA
John Crane
Associate General Counsel
CitiGroup
Marcy Ford, Esq.
Partner
Trott & Trott, PC
Dianne Whatley
Senior Vice President - Bankruptcy
Bank of America
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Borrower Communicat ion in a Post-SPOC World
February 23, 2012
1:45 p.m.-2:45 p.m.
A major aspect of regulatory and policy focus in 2011 has been on communication with borrowers. With the focus on customer-centric communication
what are servicers doing right now to make sure they can manage the requirements in a cost effective and reliable way? This session focuses on how
companies have created an approach and applied tools to address the need to communicate with borrowers in a consistent and auditable way.
Moderator :
Neil J. Morse
Principal
Morse Communications
Speaker(s) :
Jay Loeb
Vice President
National Creditors Connection, Inc.
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Judic ia l Forec losures in Today 's Env ironment
February 23, 2012
1:45 p.m.-2:45 p.m.
The events and trends of the past few years have affected the various stages of the mortgage default process, particularly when dealing with a
jurisdiction that follows a judicial foreclosure process. Judicial scrutiny, standing, mediation / loss mitigation and increased litigation all have affected th
procession of judicial foreclosures and the day-to-day processes of all involved in the mortgage default industry. Join our expert panelists as they
discuss the most important challenges and issues the industry is currently dealing with in judicial foreclosure jurisdictions and what may be on the
horizon.
Speaker(s) :
Robert J. Hopp
Chief Executive Officer
The Hopp Law Firm, LLC
Bill Newland
Vice President
NationStar Mortgage
Marty M. Stone
Managing Partner
McCalla Raymer, LLC
8/3/2019 MORTGAGE SERVICERS WEAR MANY HATS!! ---MBA s National Mortgage Servicing Conference and Expo 2012
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Forec losure Mediat ion and Counsel ing Programs
February 23, 2012
3:00 p.m.-4:30 p.m.
Join our panel of mediation process experts as they guide you through in-person and telephone mediation. Panelists share what works, how to measu
success and why it is important for lenders and counsel to be prepared for mediation. Additionally, participants hear about how Fannie Mae initiatives
progressing and cases where mediation may not be the best option.
Speaker(s) :
Bradley H. Blower
General Counsel
HOPE LoanPort
Dana Dillard
Senior Vice President, Special Mortgage Initiatives
ResCap
Daniel Olmos
Senior Counsel at the Access to Justice Initiative
U.S. Department of Justice
Faith A. Schwartz
Executive DirectorHOPE NOW Alliance
8/3/2019 MORTGAGE SERVICERS WEAR MANY HATS!! ---MBA s National Mortgage Servicing Conference and Expo 2012
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Spec ia l Serv ic ing - V iews f rom t he Trenches
February 23, 2012
3:00 p.m.-4:30 p.m.
Some prime servicers have decided to outsource their delinquent servicing to sub-servicers with high-touch capabilities in an effort to improve results
This panel provides viewpoints from both primary and special servicers. The session explores key issues, including how to select a special sub-servic
design the transition process, design joint work processes (such as loan modification approvals) and implement oversight. Panelists also discuss the
challenges faced by special servicers who take over delinquent servicing portfolios through acquisition or sub-servicing, including how they manage th
increasing regulatory requirements and ways they prevent administrative problems and create seamless customer support. Finally, this session looks
ways loss mitigation strategies may differ between primary and special servicers.
8/3/2019 MORTGAGE SERVICERS WEAR MANY HATS!! ---MBA s National Mortgage Servicing Conference and Expo 2012
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Defaul t Super Session
February 24, 2012
9:00 a.m.-12:30 p.m.
Join your colleagues at the Super Session for an energetic discussion on the latest issues in default servicing. This year some of the items being
covered are Dodd-Frank, condominiums (super liens), Reg. AB, SAFE Act, Federal Reserve rules, modeling behavior, modifications, investor-driven lo
mitigation and other pertinent issues that will arise. This special session will include representatives from American Home Mortgage Servicing, Inc.,
BB&T, Blommer Peterman, Cal-Western Reconveyance Corporation, Carrington Mortgage Holdings, Davidson Fink LLP, Doonan, Graves and Longor
LLC, Dyke, Henry, Goldsholl & Winzerling PLC, Integrated Mortgage Solutions (IMS), Keith D. Weiner & Associates Co., LPA, Rushmore Loan
Management, PHH Mortgage, Springboard, LLC, Statebridge Company, LLC, Weiner Brodsky Sidman Kider, PC and Wells Fargo Home Mortgage.
Moderator :
Joel A. Freedman
Partner
Johnson & Freedman, LLC
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