the LESSpaper Office & IT systems for the 21st Century

GMS – Digital Vision

Bob Goodwin

Ian Hopkins

David Gavin

White Collar Holocaust

‘living with inefficiency’

Tom Peters says -

“Unless you realise that white-collar jobs are going the same way as those people who used to load ships, you’ll be replaced by a chip”!

Dennis says..."We believe that the era of direct cost compression is coming to an end and the prolonged period of “white-collar” productivity improvement is the way forward for all major enterprises.“

Dennis Wright MD of GMS

…and who needs Tom Peters?

Rate of change

• Moores law and the awesome power ahead

• “in 25 years the sum of all human knowledge will fit on a personal device” (G Blonder)

• Is IT under control?

• Do we harness what we have now properly?

• NO!

Reality Check

• too many people in indirect processes - the UK business disorder?

• people use email to ‘spray’ files round networks• people drop files into the nearest convenient save-

point• Networked PCs have created new problems that

few recognise they need to deal with• data anarchy and entropy

Symptoms

• in state of change or conversely, administrative inertia• can’t find information while customer is on the phone• bogged down with paper• indirect overhead is too high• have no controls or KPI's for indirect function• employ people and don't know what they do all day• trivial tasks take too much useful time• critical tasks are high cost and take too long• not sure document versions are correct• people swamped by sheer volume of information• low conversion rate for new business quotes• rework, claims and complaints are too high and getting higher• increasing regulatory compliance pressures• too many credit notes

‘Office PC’s’

Corporate systems

DB

Structured DataUnstructured information

Unstructured information

“the PAPERBOUND Office”

> 80%!

< 20%!

Semi-structured information

Semi-structured information

Corporate systems

DB

Structured Data

GRAB

DB

INTERCEPT

the “LESSpaper office”Scan

‘Office/ PC’s’ WWW

ROI

Forms Processing

Document Management

DM with Integration

Knowledge Management

Integrated DM/KM system

Corporate DM/KM system

ASP

“the higher you aim, the greater the return and the

more difficult it is for your competitors to

follow”

The Digital Business Curve

Scanning

email

web-site

e-commerce

e-business

ecosystem

Copyright GMS

CRM

EIP

Knowledge Management

Business Management

Document Management

‘Office/ PC’s’

Fully integrated systems, engineered for auto completion of documents and paper elimination

www

The Digital Business Vision

>90%+ of information is structured